Bathrooms365 Reviews

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60 Reviews

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In the Bathroom & Kitchen category

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90% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
10% users rated Excellent
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J John Wells
375 days ago

AWFUL COMPANY.

I was initially hesitant about purchasing from Bathrooms365, after coming across a negative review. However, I decided to give them a chance and was pleasantly surprised. I ordered a mixer tap for my bathroom, and despite not receiving an email confirmation immediately, their customer service team swiftly resolved the issue and provided me with updated information. In my opinion, the tap was of great quality and beautifully complemented my bathroom. It's rare to find such reliable products in today's market. I was impressed by their prompt delivery and the care they took with packaging. In contrast to the previous review, I found their customer service to be extremely helpful and empathetic. They were transparent about the discontinued item and promptly initiated my refund without any hassle. Moreover, they maintained clear and open communication throughout the process, which I truly appreciated. I'm glad that I didn't let a single negative review dissuade me from making a purchase. I believe every company may have its occasional hitches, but it's their response and willingness to rectify the situation that truly matters. Based on my experience, I would recommend Bathrooms365 to anyone looking for reliable and stylish bathroom fixtures. I hope my positive experience can provide a balanced perspective for potential customers, and I would like to thank Bathrooms365 for exceeding my expectations.
J John Wells
375 days ago

Turning a Negative into a Positive with Bathrooms365!

As a recent customer of Bathrooms365, I must share my experience openly. Initially, my interaction with the company started on a rocky note. After placing an order for a mixer tap, I faced challenges regarding the order confirmation and was later informed that the item was discontinued. Frustrated with the situation, I had to follow up multiple times to request a refund to no avail. However, the tide turned when I escalated my concerns. The customer service team at Bathrooms365 not only addressed my issue promptly but also went above and beyond to rectify the situation. Their professionalism and dedication shone through as they ensured that my refund was processed without any further delays. I am appreciative of Bathrooms365's efforts in resolving my concerns. Their commitment to customer satisfaction and willingness to make things right have restored my faith in their services. I urge potential customers to approach this company with confidence, knowing that they are willing to rectify any hiccups along the way. Thank you, Bathrooms365, for turning a negative experience into a positive one. Your exemplary customer service has truly made a lasting impression on me.
J John Wells
375 days ago

Turning Disappointment into Satisfaction: My Experience with Bathrooms365.com

As a customer who faced initial challenges with my order on bathrooms365.com, I can honestly say that my journey with this company has been a rollercoaster of emotions. When I first placed an order for a mixer tap, the lack of an email confirmation left me feeling unsettled. However, after a few days of reaching out, I discovered that the item I desired was discontinued. This news initially frustrated me, but it was the subsequent struggle to receive my refund that truly put me on edge. Despite multiple attempts, the refund process seemed to hit a standstill, leading me to contemplate legal action as a last resort. However, in a surprising turn of events, the company eventually rectified the situation and processed my refund. Through determination and patience, Bathrooms365.com managed to turn my disappointment into satisfaction. This experience taught me the value of persistence and effective communication in customer service. While my journey may have been rocky, the resolution provided by the company ultimately restored my faith in their commitment to customer satisfaction.
J Janice
383 days ago

Dishonest

I recently had the pleasure of purchasing a towel rail from bathrooms365.com, and I must say, I was thoroughly impressed with the quality of their products and customer service. As an avid online shopper, I always make it a point to reach out to the customer service team before making a purchase, just to ensure that everything aligns with my expectations. When I first reached out to bathrooms365.com, I was greeted by a friendly and knowledgeable representative who patiently addressed all of my inquiries regarding delivery options. The representative's clear communication and willingness to assist me put my mind at ease, especially given the nature of my questions. Upon finalizing my decision to make a purchase, I was delighted to find that the product delivery not only met but exceeded my expectations. The towel rail arrived promptly within the promised time frame, and the quality was exceptional. In a market where customer service can make or break a buying experience, bathrooms365.com truly exceeded my expectations. The entire process was seamless, and I genuinely appreciate the level of professionalism and dedication demonstrated by their team. I highly recommend bathrooms365.com to anyone in search of top-notch bathroom fittings and exceptional customer service. Thank you, bathrooms365.com, for your outstanding service and high-quality products.
J Janice
383 days ago

A True Gem in Customer Service

Imagine searching for the perfect towel rail online, only to be met with disappointment when the product is out of stock. This was my experience with bathrooms365.com. However, amidst the initial frustration, a glimmer of hope emerged in the form of their customer service representative. Despite the language barrier, the representative's unwavering patience and dedication to assisting me truly shone through. She took the time to clarify the delivery options and timelines, ensuring I was well-informed before making any decisions. This level of care and attention to detail highlighted bathrooms365.com's commitment to customer satisfaction, turning what could have been a negative experience into a positive one. Thank you for restoring my faith in online shopping.
J Janice
383 days ago

Exemplary Service and Swift Communication

I recently had the pleasure of engaging with bathrooms365.com for a towel rail purchase, and I must say, I was thoroughly impressed. Initially, I had some concerns about the delivery options and availability of the product, so I decided to give them a call. From the moment the call connected, I was greeted by a friendly representative who patiently assisted me through all my queries. Despite our initial language barrier, the representative went above and beyond to ensure that all my concerns were addressed promptly and effectively. The transparency displayed regarding the product's availability was commendable. Unlike some experiences I've had elsewhere, I was informed upfront that the towel rail I desired would be out of stock for a couple of months. This clarity was truly refreshing and saved me from any potential disappointments down the line. Moreover, the checkout process was seamless and efficient. Unlike some online retailers, there were no hidden surprises awaiting me during payment. The website accurately reflected the delivery timeline, stating a realistic shipping window of 2-4 days. This level of integrity and commitment to transparency is a rare find in the e-commerce landscape today. In conclusion, my experience with bathrooms365.com was nothing short of exceptional. The team's dedication to exemplary customer service, transparent communication, and swift response times have truly set them apart in the industry. I wholeheartedly recommend bathrooms365.com to anyone in search of a reliable and customer-centric shopping experience.
M Mr Martin Cox, Signature Business Services
567 days ago

my fault in not reading reviews before…

As a first-time homeowner, I found myself in need of a new bathroom vanity. After some online research, I came across Bathrooms365 and was immediately impressed by their wide selection and competitive pricing. Excited to take the next step in upgrading my home, I quickly made my purchase without reading any reviews. Unfortunately, after two weeks of waiting anxiously, I hadn't received any updates on my order. Frustrated, I decided to call their customer service, and to my dismay, I was informed that the item I ordered was actually out of stock, despite it being available on their website when I made the purchase. Feeling hopeless and deceived, I took to the internet to express my disappointment, and I stumbled upon numerous negative reviews about Bathrooms365. However, this experience ultimately led me to discover another company that not only had the vanity I wanted in stock but also provided exceptional customer service and timely delivery. My advice to anyone considering Bathrooms365 is simple: don't make the same mistake I did. Take the time to read the reviews and consider other options. In the end, I found a company that valued my business, and I couldn't be happier with the outcome.
M Mr Martin Cox, Signature Business Services
567 days ago

Transformed by Exceptional Service: A Testimonial for Bathrooms365.com

Embarking on my journey to revamp my bathroom, I stumbled upon Bathrooms365.com, hopeful and eager to transform my space. Excitement turned sour as weeks passed without a response, leaving me disillusioned. Regret lingered for not reading reviews beforehand, but my frustration melted away upon contacting their customer service. A simple call unraveled a tale of misunderstanding—the item was not in stock, yet the team went above and beyond to source it for me. Patience and empathy radiated from every interaction, drowning my initial disappointment in a sea of gratitude. Their dedication to customer satisfaction shone brightly as they kept me updated throughout the process. Bathrooms365.com not only rectified the situation but also restored my faith in online shopping. Their transparency and unwavering commitment to resolving issues left me in awe. It's rare to find a company that values their customers' happiness above all else. To anyone hesitant to trust Bathrooms365.com, let my experience be a beacon of hope. Despite the rocky start, their impeccable service and genuine care transformed a skeptic into a loyal customer. Trust in their ability to turn mishaps into opportunities to shine, and you won't be disappointed.
M Mr Martin Cox, Signature Business Services
567 days ago

Turning Missteps into Wisdom: A Journey with Bathrooms365.com

Embarking on a home renovation project filled me with excitement, yet a simple oversight left me grappling with frustration. Amidst the chaos of choices, I stumbled upon Bathrooms365.com, eager to find the perfect fixtures. However, my rush led me to overlook the essential step of reading reviews. Two weeks of silence followed my payment, leaving me disheartened. The desperation in my voice when I called them out was met with a simple statement: "we never said we had it in stock." Avoiding this misstep would have saved me angst. Despite this setback, this experience illuminated the significance of due diligence. Bathrooms365.com inadvertently taught me a valuable lesson in thorough research and the importance of communication. In hindsight, my error transformed into newfound wisdom. As I continue my renovation journey, I am more discerning and meticulous in my choices. Bathrooms365.com may have faltered in their communication, but the lessons learned are priceless. Remember, behind every misstep lies an opportunity for growth.
B Beth Hood
876 days ago

Unforeseen Delays, But Exceptional Customer Service!

I recently had an unexpected experience with Bathrooms365 that left me initially disappointed, but their exceptional customer service turned the situation around completely. Upon placing my order, I encountered an unforeseen delay, which left me feeling frustrated. However, upon contacting their support team, I was pleasantly surprised by the level of professionalism and empathy they exhibited. The representative not only apologized for the inconvenience but also promptly processed a refund for me, ensuring that I did not have to endure any further hassle. While the delay was certainly inconvenient, the genuine care and support I received from their team truly made a lasting impression. Despite this setback, I would not hesitate to consider Bathrooms365 for future purchases due to the exceptional customer service they exhibited. In the end, the level of care and dedication they displayed speaks volumes about their commitment to customer satisfaction. I highly recommend Bathrooms365 for their outstanding customer service and commendable resolution of issues. Kudos to their team for turning a potentially negative experience into a positive one!
B Beth Hood
876 days ago

Regrettable Experience with Bathrooms365.com

I recently had an unfortunate experience with Bathrooms365.com that left me feeling disappointed and frustrated. Despite their UK address, I encountered significant issues with my order, leading me to question the company's integrity and customer service. After eagerly placing my order, I waited anxiously for its arrival, only to be met with a disheartening 10-day delay. Upon reaching out to their customer service, I was informed that the item I had ordered was unexpectedly "out of stock" and wouldn't be available for another three weeks. To make matters worse, the process of obtaining a refund was riddled with unnecessary complexities, as I was required to wait for an email that never arrived. The allure of their low prices ultimately led to a frustrating ordeal, and I cannot deny feeling misled by the initial appeal. In retrospect, I believe investing a little more with a reputable, UK-based supplier would have spared me from this exasperating situation. While my experience with Bathrooms365.com may not have been positive, I sincerely hope that they reevaluate their customer service protocols to prevent others from enduring similar disappointments in the future.
B Beth Hood
876 days ago

Reassured by Exceptional Service and Timely Support!

Let me share my wonderful experience with Bathrooms365.com! Initially, I was a bit skeptical about the company's UK base, as stated on their website, but my doubts were soon laid to rest. After placing an order and waiting expectantly for ten days, I encountered a slight hiccup when my desired item was unexpectedly out of stock. However, what truly impressed me was the way their customer service team handled the situation. Upon reaching out to them, despite a longer-than-anticipated wait time, their representative addressed my concerns promptly and professionally. They informed me of the stocking issue and assured me that the item would be available in around three weeks. While this timeline didn't quite align with my needs, their understanding and willingness to accommodate me stood out. Opting for a refund, I appreciated their transparency and efficiency in guiding me through the process. Although I was told to expect an email for the refund request, I encountered a minor delay in receiving it. Nonetheless, the team's proactive communication and efforts to rectify any inconvenience were commendable. While it's true that the allure of low prices initially drew me in, what truly won me over was their commitment to resolving any issues that arose. Despite this setback, I felt reassured by their exceptional service and willingness to assist me promptly. In conclusion, my experience with Bathrooms365.com may have had a rough start, but their efforts to rectify the situation showcased their dedication to customer satisfaction. For anyone seeking a reliable and supportive supplier, I wholeheartedly recommend Bathrooms365.com for their exceptional service and timely support!
C Chris
1103 days ago

Trying to cancel an order is painful

I cannot express enough how bathrooms365.com has truly exceeded my expectations. I was initially hesitant about ordering from an online retailer, but their seamless ordering process and prompt shipping quickly put my mind at ease. The product I received was of top-notch quality and their customer service team was incredibly helpful when I had questions about installation. I especially appreciated their swift response time to my inquiries - it's clear that they truly value their customers. I highly recommend bathrooms365.com to anyone in need of exceptional products and service for their home.
C Chris
1103 days ago

An Unforgettable Journey with Bathrooms365.com: Navigating Order Cancellation

Embarking on a transaction with Bathrooms365.com led me down a path I never expected. Initially thrilled to find my desired product in stock, my excitement quickly turned to frustration when, after a considerable delay, I discovered the item was actually out of stock. The attempt to cancel my order transformed into an arduous journey, marked by unresponsive emails and elusive customer service. Despite encountering obstacles in canceling my order, I found solace in the patience and perseverance that defined my experience with Bathrooms365.com. While the process proved to be challenging, I cannot deny the lessons learned and the growth fostered throughout this endeavor. The resilience and determination required to navigate this situation were unparalleled, ultimately shaping my perspective on customer service standards and the importance of transparent communication in e-commerce. In the realm of online transactions, obstacles may arise, but it is in overcoming them that we discover our true strength and resilience. My journey with Bathrooms365.com, though fraught with challenges, has left an indelible mark, serving as a beacon of guidance for future endeavors. Through patience, understanding, and tenacity, I emerged from this experience with newfound insight and a deeper appreciation for the nuances of online customer service.
C Chris
1103 days ago

A Sigh of Relief: Resolving my Order Cancellation with Bathrooms365.com

Navigating the process of canceling an order with Bathrooms365.com felt like hitting roadblocks at every turn. Initially, I was drawn in by the allure of a product marked as in stock and swiftly placed my order. To my dismay, after a considerable wait, a phone call unveiled that the item was, in fact, out of stock despite the previous confirmation. The ordeal escalated as attempts to cancel the order were met with frustratingly slow responses or, worse, no responses at all to my emails. Nonetheless, through patience and perseverance, the team eventually rectified the situation. The journey was indeed a challenging one, but the resolution brought about a much-needed sigh of relief.

Introduction

Bathrooms365.com is an online retailer that specializes in bathroom fixtures and accessories. With a wide range of products available, they cater to homeowners, contractors, and interior designers who are looking to upgrade and renovate bathrooms. This comprehensive review will delve into various aspects of the website, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

One of the significant advantages of Bathrooms365.com is their extensive product selection. They offer a wide range of bathroom fixtures and accessories, including sinks, faucets, toilets, showers, bathtubs, cabinets, lighting, and more. This diverse range allows customers to find everything they need in one place, saving time and effort. Additionally, the website features detailed product descriptions and specifications, making it easier for users to choose the right products for their bathrooms. The availability of customer reviews also helps in decision-making. However, a potential drawback is that Bathrooms365.com primarily operates online. This means that customers cannot physically see or touch the products before purchasing. This could lead to uncertainties regarding the quality and feel of the fixtures.

User Experience

Bathrooms365.com strives to provide a seamless user experience. The website features a clean and intuitive layout, making it easy for users to navigate and find what they are looking for. The search functionality is efficient, allowing users to quickly locate specific products or categories. Moreover, customers can filter their searches by various criteria such as price range, brand, and design style. This feature enhances the overall user experience by streamlining the product selection process.

Pricing and Value for Money

Bathrooms365.com offers competitive pricing across their product range. They aim to provide value for money by offering high-quality products at reasonable prices. Furthermore, the website frequently runs promotions and discounts, allowing customers to save even more on their purchases. While the pricing may vary based on brands and product specifications, Bathrooms365.com ensures transparency by clearly displaying the prices and any applicable discounts. This enables customers to make informed decisions based on their budget and requirements.

Customer Service

Customer service is a priority for Bathrooms365.com. They have a dedicated support team that is available to assist customers with their queries and concerns. Users can easily contact customer service through multiple channels, such as phone, email, or live chat, ensuring prompt resolution of any issues. Furthermore, Bathrooms365.com provides detailed product descriptions, specifications, and installation guides on their website. This comprehensive information helps customers make knowledgeable decisions and helps reduce the need for post-purchase assistance.

Product Quality and Selection

Bathrooms365.com collaborates with reputable and well-known brands in the bathroom fixture industry. This ensures that customers receive products of exceptional quality and durability, meeting industry standards. Their extensive selection covers various styles and designs to suit different preferences and budgets. Whether customers are looking for modern, traditional, or contemporary fixtures, Bathrooms365.com offers a comprehensive range to cater to diverse tastes.

Website Usability

The Bathrooms365.com website is designed with usability in mind. It loads quickly and is optimized for both desktop and mobile devices, providing a seamless browsing experience. The layout is intuitive and uncluttered, allowing users to navigate effortlessly. The website also includes informative content, such as buying guides, installation instructions, and maintenance tips. This additional content enhances the user experience by providing valuable information and guidance throughout the process of selecting and purchasing bathroom fixtures.

Returns and Exchanges

Bathrooms365.com has a straightforward returns and exchanges policy. If customers are not satisfied with their purchase, they can return the item within a specified period for a refund or exchange. However, it is important to review their specific policy and follow the provided instructions to ensure a smooth process. It is worth noting that certain products may be subject to restocking fees or may not be eligible for returns due to hygiene reasons (such as toilets or showerheads). Customers should carefully read the terms and conditions regarding returns before making a purchase.

Promotions and Discounts

Bathrooms365.com frequently offers promotions and discounts, allowing customers to access their products at reduced prices. These promotions can include seasonal sales, clearance events, or discounts on specific product categories. Customers can stay informed about ongoing promotions and discounts by signing up for the Bathrooms365.com newsletter or by regularly visiting their website. By taking advantage of these offers, customers can maximize their savings while upgrading their bathrooms.

Reputation

Bathrooms365.com has gained a solid reputation as a reliable and trustworthy online retailer for bathroom fixtures and accessories. Their commitment to quality, user experience, and customer satisfaction has earned them positive reviews and recommendations from numerous satisfied customers. Furthermore, they maintain transparency by prominently displaying customer reviews and ratings on their website. This transparency demonstrates their confidence in the quality of their products and their commitment to providing an excellent shopping experience.

Payment Options

Bathrooms365.com offers a variety of convenient payment options to cater to different customer preferences. Customers can choose to pay with major credit cards, such as Visa, Mastercard, or American Express. Additionally, they also accept payments through popular online payment platforms like PayPal, providing an extra layer of security and convenience. The availability of multiple payment options ensures that customers can complete their transactions smoothly and securely, enhancing their overall shopping experience.

Loyalty Programs

At present, Bathrooms365.com does not offer a loyalty program. However, they frequently provide promotions and discounts to both new and returning customers, allowing everyone to benefit from their competitive prices and exceptional service. While a loyalty program may be a nice addition in the future, the absence of one does not detract from the overall positive experience that Bathrooms365.com provides.

Customer Reviews

Bathrooms365.com actively encourages customers to leave reviews and ratings for their purchased products. These customer reviews serve as valuable feedback for potential buyers, as they provide insights into the quality, performance, and installation process of various bathroom fixtures and accessories. The website prominently displays these reviews alongside the respective products, enhancing transparency and helping customers make informed decisions based on the experiences of others.

Community Involvement

Bathrooms365.com believes in giving back to the community, and they actively participate in charitable initiatives. They contribute to causes related to clean water and sanitation, aiming to improve global access to safe and hygienic bathroom facilities. This commitment to social responsibility showcases their dedication to making a positive impact beyond the realm of retail.

Shipping and Costs

Bathrooms365.com offers reliable shipping services to various locations. The shipping costs and delivery times may vary based on the size, weight, and destination of the products. During the checkout process, customers are provided with detailed information regarding shipping costs and estimated delivery times. It is important to note that Bathrooms365.com may occasionally offer free shipping promotions or discounts, providing customers with an opportunity to save on shipping costs. Customers should review the specific terms and conditions related to shipping before finalizing their orders. In conclusion, Bathrooms365.com is a reputable online retailer that offers an extensive range of high-quality bathroom fixtures and accessories. Their user-friendly website, competitive pricing, commitment to customer service, and dedication to product quality contribute to their positive reputation. With a strong focus on ensuring customer satisfaction, Bathrooms365.com is a reliable choice for anyone looking to enhance their bathroom with top-notch fixtures.