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Batteries Plus is a reliable provider of batteries and related products in the United States. Its website, batteriesplus.com, offers shoppers the convenience of browsing and purchasing from a vast selection of batteries, including for vehicles, appliances, electronics, and more. However, with many other online battery retailers, it's essential to analyze batteriesplus.com to determine whether it's worth a shopper's time and money.
Pros and Cons
Pros:
- Vast selection of batteries including niche categories.
- Easy to navigate website design.
- Stores in many locations for in-store pickup.
- Offers expert battery services.
Cons:
- Some products may be more expensive than competitors.
- Limited product warranties.
- Customer service can be inconsistent.
User Experience
The website has a straightforward layout with categories and subcategories of different types of batteries. The search function is convenient and can be used productively despite the website's vast selection. The website also offers a store locator that integrates with Google to help customers find the nearest store to them.
Pricing and Value for Money
Batteriesplus.com's prices are usually middle-of-the-road, with some products costing more than others. However, the value for money is decent, with the added benefit of expert services and in-store pickups.
Alternatives
Some alternatives to batteriesplus.com include Battery Junction, Battery Universe, and Battery Mart. These battery retailers offer similar products, discounts, and services.
Customer Service
Batteries Plus has decent customer service that offers phone, email, and in-store support. However, as previously mentioned, customer service can be inconsistent depending on the location you contact.
Product Quality and Selection
The website provides a vast, high-quality selection of batteries, with options that cater to niche categories such as wheelchair batteries and pet collar batteries.
Website Usability
Batteriesplus.com website is easy to navigate, has good load time, and offers a mobile-responsive version.
Returns and Exchanges
The website offers a 30-day return policy on most products with restrictions on returns for batteries that have been opened or installed.
Promotions and Discounts
Batteriesplus.com has occasional promotions and discounts, with offers shared through email, social media, and the website banner.
Reputation
Batteries Plus has a generally good reputation as a provider of quality batteries and battery-related services.
Payment Options
Batteriesplus.com accepts all major credit cards, PayPal, and cards for in-store pickups.
Loyalty Programs
The company offers the Battery Plus rewards program where customers earn points for purchases and other actions, eventually, they can redeem those points for discounts on future purchases.
Customer Reviews
Most customers leave positive reviews for both online and in-store purchases, citing helpful customer service and quality products.
Community Involvement
The company has various social and environmental responsibilities, including recycling initiatives, charity efforts with St. Jude Children's Research Hospital, and supporting the United Way.
Shipping and Costs
Shipping is free for orders over $50, with an estimated delivery time of 3-5 business days. Batteriesplus.com also offers various shipping speeds and options for an additional cost.
Review Description: Booked iPad battery replacement in store but the site never mentioned the job is not done in store and is send out.
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Reviewer Name: Jackie Cooper
Review Submission Date: 2022-12-12
Review Title: My experience in your store in Flowood
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Review Description: My experience in your store in Flowood, Mississippi has always been very good. I have been in twice and each time Danielle has helped me. She had not only fixed the problem but has offered suggestions which have been very helpful.Danielle is very good with “senior citizens” never making us feel dumb. Wonder attitude and so pleasant helping with with problems.More employers need a Danielle
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Reviewer Name: Alicia
Review Submission Date: 2022-11-28
Review Title: AWEFUL STORE ROCKWALL TX
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Review Description: AWEFUL ROCKWALL TX. STORE TERRIBLE CUSTOMER SERVICE. THOMAS IS RUDE AND COULD CARE LESS IF ANYONE EVER COMES INTO THIS STORE. SUPPOSEDLY HE IS THE MANAGER, ha, ha.If you value service DONT GO TO ROCKWALL STORE!!!
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Reviewer Name: Mrs. Marthers
Review Submission Date: 2022-10-24
Review Title: Went to the Two Notch Road location to…
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Review Description: Went to the Two Notch Road location to check about getting my cell phone repaired and James (employee) was SUPER helpful and very friendly and totally went above and beyond to help me. Would definitely like for him to be recognized as a great employee.
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Reviewer Name: Glenda Grant
Review Submission Date: 2022-10-13
Review Title: OVERHCHARGED!
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Review Description: OVERHCHARGED!! Two little 2032 CR lithium batteries were $10.81. I found out later I could get six for $8.53 on Amazon. What a disgusting experience.
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Reviewer Name: Robert Flegal
Review Submission Date: 2022-10-07
Review Title: Watch battery replacement
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Review Description: Went to Battries plus to get a new battery installed in my watch. The store on Burnet RD in Austin, TX is the best. I was in and out in less than 10 minutes. I've been to this store in the past and the staff is spectacular. They helped my diagnose a problem that had nothing to do with the battery. Good Job Guys!
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Reviewer Name: The prophet speaking from heaven
Review Submission Date: 2022-08-03
Review Title: Logan and Anthony in the bershire plaza…
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Review Description: Logan and Anthony in the bershire plaza off sr 200 ocala fl have top notch customer service it’s the best service I have ever received in the world they got above and beyond wirh profesionalism kind words helpful knowledgeable smiling and a great sense of humor I will return over and over again and refer others Keep up the great work guys You are leaders and the world needs more people like you guysFrom the 30 percent battery lady
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Reviewer Name: James Fann
Review Submission Date: 2022-07-29
Review Title: Bad customer service
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Review Description: The sales rep kid seemed not to have a mechanical background. Was told I have to drive the vehicle for the battery to charge. Not true, start the car the alternator charges the battery. Took the battery back, they charged it to 12V then deemed it good. I will look for the owner of that store for one, and also leave every negative review that I can post. I purchased car batteries from there in the past with no issue. Guess my luck ran out with them
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Reviewer Name: Terri Benincasa
Review Submission Date: 2022-07-02
Review Title: Great service, limited stock
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Review Description: Their stock is limited as they try to encompass too many product categories, but their service is the best.
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Reviewer Name: Nancy Gaipa
Review Submission Date: 2022-05-28
Review Title: The Lifetime Watch Battery replacement…
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Review Description: The Lifetime Watch Battery replacement program, while it sounds like a great idea, is NOT! They replace the battery with batteries that last at most 3 months.