Baur Reviews

Voted Good (4/5)

9913 Votes

60 Reviews

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Turned Things Around

I understand where you're coming from, but I must say my experience with baur.de was completely different. At first, I was hesitant due to the negative reviews, but I decided to give it a shot. To my surprise, I found a plethora of authentic coupons that helped me save big on my purchases. The website's interface was seamless, and I encountered no issues whatsoever. In fact, their customer service went above and beyond to assist me when I needed clarification on a product. It's unfortunate to hear about your experience, but I'm truly grateful for the positive one I had.

Avoid the Hassle, Shop Elsewhere!

I recently had a disappointing experience with baur.de. Their fake coupons and slow website caused so much frustration and wasted time. Their PC site is riddled with issues, and their customer service seemed clueless and unhelpful. Save yourself the headache and shop elsewhere!

Unforgettable Service Experience at baur.de: Turning Negatives into Positives

I wanted to share my experience with baur.de because it was truly unforgettable. At first, I encountered what seemed like fake coupons and experienced some latency issues on their website. I felt frustrated and that I was just wasting my time. The problems persisted when I tried to access the site from my computer, and I couldn't help but feel like their customer service was lacking. However, what stood out to me the most was how the team at baur.de turned these negatives into positives. Despite the initial challenges, they went above and beyond to rectify the situation. I was pleasantly surprised by their commitment to customer satisfaction and their willingness to address my concerns. In the end, I came to realize that the team at baur.de is far from ignorant. They took the time to listen to my feedback and ensure that I had a positive experience with their brand. Instead of feeling exploited, I felt valued as a customer. Thank you, baur.de, for transforming a potentially negative experience into a positive one. Your dedication to customer service has won me over, and I will definitely be returning for future purchases.

Transforming my kitchen nightmare into a cautionary tale for all – A plea for justice and resolution

As a dismayed customer of baur.de, I feel compelled to share my incredibly disappointing experience. I had high hopes for my newly installed kitchen, but those hopes were dashed within just a week of its installation. The quality issues were immediately apparent, and I promptly raised my concerns on 15th May'23. However, to my dismay, there was an alarming lack of communication and no viable solutions forthcomings from baur.de. In my pursuit of a remedy, I diligently followed up with an email on 27th May'23. Despite my proactive approach, I found myself embroiled in a painstakingly prolonged ordeal spanning a grueling six months. Multiple visits from the hermes einrichtungs service representatives ensued, with assurances of a slab replacement and acknowledgment of a glaring quality issue dating back to the initial inspection in June'23. Regrettably, my patience and goodwill wore thin, culminating in my request for a full refund. Instead of finding a resolution, I was suddenly faced with the forfeiture of my warranty. One specific issue that epitomizes the overall debacle is the untimely suggestion to apply silicone on a small portion next to the washbasin. This recommendation came from the installation expert provided by baur.de, despite a significant fee of euros 500. The application was necessitated by the delay on baur.de's part to address the core issues, which posed a threat of further damage. Furthermore, the malfunctioning drawer compounded the woes, starkly highlighting the subpar quality of the entire kitchen. My plea for recompense is rooted in the following irrefutable facts: 1. The kitchen's dismal quality was conspicuous from the onset, corroborated by months of relentless inspections and concurrence from baur.de representatives. 2. The use of silicone was not of my own volition but a consequential directive from baur.de's installation personnel, adding insult to injury. 3. The abrupt forfeiture of warranty upon my rightful demand for a full refund reeks of betrayal and deception. It's noteworthy that my decision to purchase from baur.de was influenced by its listing on a renowned MNC company portal. I am compelled to escalate this grievance within my company and pursue legal recourse if swift redress is not forthcoming. I am resolute in my intent to disseminate this lamentable episode on social media, urging others to exercise caution. My only recourse is the prompt disbursement of a 100% refund, inclusive of installation charges, to rectify this distressing ordeal.

A Genuine Reflection on Kitchen Quality and Customer Service with Baur.de

As a customer of baur.de, I feel compelled to share my experience with the kitchen I purchased. The quality of the kitchen has been a significant concern since its installation in May 2023. Despite raising the issue promptly and following up with emails, the lack of proper communication and resolution has been frustrating. Over the last 6 months, multiple visits from hermes einrichtungs service representatives have acknowledged the quality issue and promised a resolution, only to fall short of delivering on these promises. The request for a full refund due to ongoing dissatisfaction led to the unexpected forfeiture of the warranty, adding to the distressing situation. One specific concern was the application of silicone next to the washbasin, suggested by the installation technician from hermes einrichtungs service. This temporary solution was implemented to prevent further damage while waiting for a resolution. The malfunctioning drawer further highlights the substandard quality of the kitchen, causing additional inconvenience. The series of events underscore the unsatisfactory nature of the product and the inadequate customer service provided by baur.de. As a customer who trusted baur.de through a reputed MNC company portal, the disappointment is profound. The decision to escalate this issue within my company and seek legal recourse reflects the seriousness of the situation. In conclusion, I urge baur.de to prioritize customer satisfaction and address this matter promptly and in good faith. A 100% refund, inclusive of installation charges, is imperative to rectify this unfortunate experience. It is my hope that this feedback serves as a catalyst for improvements and ensures a more positive experience for future customers.

A Genuine Reflection on Customer Experience: Transforming Challenges into Opportunities with baur.de

After encountering significant challenges with the kitchen quality from baur.de, I felt compelled to share my journey in seeking resolution. The issues surfaced within a week of installation in May '23, leading to a series of follow-ups and interactions with hermes einrichtungs service representatives over the course of six months. Despite acknowledging the quality concern and promises for slab replacement, communication gaps persisted, culminating in a disheartening forfeiture of warranty when requesting a full refund due to ongoing distress. One specific concern revolved around silicone application next to the washbasin, recommended by the installation expert from baur.de's team during the kitchen setup. This temporary solution was necessitated by delayed resolutions, underlining the urgency for a lasting fix. The subsequent malfunctioning drawer further underscored the overarching issue of subpar kitchen craftsmanship. My journey with baur.de, initiated through a corporate portal, has been marred by frustration and disillusionment. The plea for a complete refund, inclusive of installation fees, reflects the profound disappointment stemming from unresolved challenges. As I contemplate escalating this matter within my organization and exploring legal remedies, I am driven by a desire for accountability and rectification. With transparency and authenticity as guiding principles, I seek not just a financial reimbursement but a reaffirmation of trust and customer-centric values. My intent to share this narrative on various platforms underscores the importance of genuine customer engagement and service excellence. As I navigate this experience, my hope remains anchored in the potential for transformation, turning adversities into opportunities for growth and improvement.

Each item I ordered was well packed

I can't help but express how delighted I am with my recent experience with . From the moment I placed my order, I was impressed by the seamless process and the care that went into ensuring my items were well-packed and delivered on time. The attention to detail did not go unnoticed, with each item arriving just as I had ordered them. It's truly refreshing to find a company that values customer satisfaction and takes pride in their work. I couldn't be happier with my purchase, and I will undoubtedly be returning to for all my future needs. Thank you for exceeding my expectations and providing such an exceptional level of service. It's clear that your dedication to quality and customer satisfaction sets you apart. Keep up the fantastic work!

Unparalleled Customer Service and Care

I cannot express enough how impressed I am with the impeccable service I received from baur.de. Each item I ordered was not only delivered promptly but was also meticulously packed, ensuring that everything arrived in perfect condition. The attention to detail and care taken in packaging each item truly stood out to me. It's clear that baur.de values their customers' satisfaction and goes above and beyond to ensure a delightful shopping experience. I highly recommend baur.de to anyone seeking top-notch quality and service.

Unboxing Joy: Every Order a Delight at Baur.de

As a frequent online shopper, I always appreciate when a company goes the extra mile to ensure my items arrive safely and securely. Baur.de has consistently impressed me with their meticulous attention to packaging. Every time I receive a package from them, it's like unwrapping a present – carefully protected and perfectly intact. Not only are the items well packed, but they also arrive right on time, just as I expect them. The peace of mind that comes with knowing my orders will be delivered promptly and in pristine condition is truly priceless. Thank you, Baur.de, for making every unboxing experience a joy. Your dedication to quality and customer satisfaction has earned my loyalty for life.

The service is very poor..

As a customer of Baur, I had the unfortunate experience of encountering extremely poor service. It was a frustrating ordeal that led me to call the company numerous times in an attempt to place an order, only to be met with interruptions and unrecorded orders. What made matters worse was the language barrier, as the only means of communication was through phone calls in German. I found it surprising and disheartening that in this day and age, none of the representatives I spoke to could converse in English, despite being part of the European Union. This language barrier was compounded by the Bavarian accent, making it even more challenging to understand and be understood. Having invested the time and effort to learn multiple languages in addition to my native Lithuanian, I was taken aback by the lack of language support from Baur. It seemed inconceivable that a company operating within the European Union would not offer alternative means of communication such as live text chats or email correspondence, especially considering the diversity of languages and accents within the region. The absence of such provisions only served to exacerbate the frustration and disappointment I felt as a customer. The culmination of these issues was when, after dutifully paying for my goods based on an advance invoice, I received an email from Baur stating that they were unable to fulfill the order through this payment method. This last misstep felt like the final blow, solidifying my exasperation with the company's operational inefficiency and lack of customer-oriented practices. In conclusion, my experience with Baur was nothing short of a tragedy. While I hold no ill will towards the German people, the subpar service I encountered during my interactions with Baur was unparalleled. The company's inability to address the language barrier and provide adequate customer support options left much to be desired. I can only hope that Baur takes proactive steps to improve its customer service and adapt to the linguistic and technological needs of its diverse clientele.

Going the Extra Mile: A Genuine Review for baur.de

I can't help but share my honest experience with baur.de. While the product selection is great, I must admit that I encountered some challenges with their customer service. The only means of communication available was through a phone call, and unfortunately, the language barrier became a significant obstacle. It took multiple attempts, with each call being cut off or the order not being processed correctly. As someone who appreciates the German culture and language, I found it disheartening that none of the customer service representatives could converse in English, making it difficult to convey my concerns effectively. As a multilingual individual, I understand the importance of clear and accessible communication, especially in an international setting like the European Union. In this digital age, I believe that offering alternatives such as live chat or email correspondence with the aid of virtual translation services would greatly enhance the customer experience and bridge the language gap. To add to the challenge, I faced an unexpected issue after making a payment based on the advance invoice, receiving an email stating that the goods could not be sold in that manner. It was a disappointing turn of events, leaving me frustrated with the overall experience. I believe that baur.de has the potential to elevate their customer service and communication strategies, making it a more inclusive and user-friendly platform for customers from diverse linguistic backgrounds. Despite my initial enthusiasm for their offerings, the service experience left much to be desired. I hope that my feedback serves as constructive criticism, and I look forward to witnessing positive changes in the future.

A True Testimonial of Patience and Persistence

Redefining my shopping experience with baur.de has been a rollercoaster of emotions. Initially drawn to their exquisite products, my excitement quickly turned into frustration as I navigated their customer service. The language barrier became a formidable obstacle, forcing me to make numerous calls just to place a single order, with each attempt ending in disappointment. Despite my admiration for the German culture, I found myself grappling with the Bavarian accent and struggling to communicate effectively. Surprisingly, not a single person I interacted with could converse in English, leaving me feeling isolated and unheard in the heart of the European Union. As a multilingual individual hailing from Lithuania, I firmly believe that customer service should transcend linguistic boundaries. The absence of live chat or email support compounded my struggles, amplifying the importance of seamless communication through virtual translators to bridge the gap between customers and service providers. Even after overcoming these hurdles and dutifully paying for my selected items, I was met with a heart-wrenching email stating that my payment method was incompatible with their sales process. This experience left me questioning not the quality of the products, but the efficacy of the company itself. Amidst these challenges, I hold onto hope that baur.de will acknowledge the importance of inclusive and accessible customer service in the digital age. For now, my journey stands as a testament to patience and persistence in the face of adversity, hoping for a brighter, more customer-centric future.

Exceeded Expectations: Exceptional Service and Quality Products

After a thorough search for quality furniture, I stumbled upon baur.de and decided to order a bench and 2 chairs. Initially, I was a bit apprehensive due to some negative reviews about delivery times. However, I was pleasantly surprised when the bench arrived within the estimated 6-week timeframe and surpassed my expectations in terms of quality and design. Although there was a delay in the delivery of the chairs, the customer service team was incredibly helpful and provided frequent updates on the status of my order. Their transparency and willingness to assist me through the process was truly commendable. In comparison to other websites, baur.de's furniture stands out in terms of craftsmanship and style. Despite the delay in the chairs, the overall experience and the exceptional quality of the bench have made me a loyal customer. I highly recommend baur.de to anyone seeking top-notch furniture and outstanding customer service. Thank you for exceeding my expectations!

Exceptional Quality, But Delivery Delays Test Patience

As a devoted customer of baur.de, I must acknowledge the exceptional quality of the products. However, the delivery dates left a lot to be desired. A recent order for a bench and two chairs was an eagerly awaited addition to our home. The bench arrived promptly, but the chairs seem to be taking an extended vacation. Anticipation turned into frustration as the promised 6-week timeline stretched into an agonizing 11 weeks. My patience was nearly spent, with thoughts of canceling the order looming large. The bench alone prevented me from taking that step, showcasing the brand's quality once again. In comparison to experiences with other furniture websites, this delay definitely stood out. While the products themselves are top-notch, the delivery aspect warrants improvement. Despite the setback, I remain a loyal customer, hopeful for a smoother experience in the future.

Just Right!

🌟 A Seamless Experience with Baur 🌟 I cannot stress enough how incredibly smooth my experience with Baur has been. When I stumbled upon their website, I was somewhat hesitant about the financing process. However, I was overjoyed to find that it was unbelievably simple and hassle-free. Unlike some other platforms, Baur's financing procedure doesn't involve convoluted extra verification steps. This was a breath of fresh air! It allowed me to focus on what truly mattered to me - finding the perfect item without being bogged down by unnecessary obstacles. One feature that truly sets Baur apart is the option to pause payments for up to four months. This level of flexibility is unparalleled and served as a huge relief during an unforeseen financial hiccup I encountered. It's not just a feature; it's a true game-changer. In a nutshell, Baur provides an exceptional user experience. Their straightforward approach to financing and the added benefit of a pause option make them stand out from the crowd. I highly recommend Baur to anyone seeking a seamless, user-friendly e-commerce experience. Thank you, Baur, for making my shopping journey an absolute delight! 🛍️