Users Voice for Baur

59% users rated Terrible
3% users rated Poor
0% users rated Average
3% users rated Very Good
34% users rated Excellent
Pie Chart Review Representation for Baur
Baur Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 17 Jun 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 3.7 4.8 4.4 2.3 1
Oct 2022 1 2.5 4.2 4.4 3.6 1
Nov 2022 5 3 3.9 2.7 5 1
Dec 2022 5 5 5 5 1.8 5
Mar 2023 1 5 3.1 4.6 5 1
Line Chart for Rating of peer stores

baur.de

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Detailed Baur Review by

Introduction

Baur.de is a German-based online retailer that specializes in fashion, home goods, and electronics. The website boasts a vast selection of products from various brands, including popular names such as Adidas, Levi's, and Samsung. In this editorial review, we will cover the most important aspects of Baur.de to help you determine whether this online retailer is worth your time and money.

Pros and Cons

Pros:
  • Wide selection of products from popular brands
  • Reasonable prices on most items
  • User-friendly website with easy navigation
  • Variety of payment options, including PayPal and credit cards
Cons:
  • Shipping costs can be high, especially for larger items
  • Customer service can be slow to respond to inquiries
  • Not all products have detailed descriptions or reviews

User Experience

Overall, users will find the Baur.de website to be easy to use and navigate. The homepage displays prominent sales and new items, and users can easily browse by product category, brand, or price range. Product pages feature multiple high-quality images and clear pricing information. Shopping cart and checkout processes are straightforward, although some users may find the checkout process to be slow.

Pricing and Value for Money

Baur.de's prices are generally competitive, although users should be aware that shipping costs can be high, especially for larger items. At the same time, Baur.de frequently offers sales and promotions that make their prices even more attractive. Additionally, users can earn loyalty points with every purchase, which can be used to reduce the cost of future purchases.

Alternatives

Some popular alternatives to Baur.de include Amazon.de, Zalando.de, and Otto.de. Each of these online retailers has a similarly wide selection of products and competitive pricing.

Customer Service

Baur.de's customer service can be slow to respond to inquiries, which can be frustrating for users in need of assistance. However, many users report positive experiences with customer service representatives, who are knowledgeable and helpful when they do respond.

Product Quality and Selection

Baur.de's selection of products is impressive, and users can find items from popular brands across a variety of categories. Although not all products have detailed descriptions or reviews, users can generally trust that the products they receive will be of high quality.

Website Usability

Baur.de's website is well-designed and user-friendly. The homepage features prominent sales and new items, and users can quickly browse by product category, brand, or price range. Product pages are informative and display multiple high-quality images.

Returns and Exchanges

Baur.de offers a convenient returns process, and users can return items within 30 days of purchase. However, users should be aware that they may be responsible for covering the cost of return shipping.

Promotions and Discounts

Baur.de frequently offers sales and discounts, with promotions that are well-advertised on the website's homepage. Additionally, users can earn loyalty points with every purchase, which can be redeemed for future discounts.

Reputation

Baur.de has a generally positive reputation among users, with many customers reporting positive experiences with products and customer service. However, some users complain about slow response times from customer service and high shipping costs.

Payment Options

Baur.de offers a variety of payment options, including PayPal, credit cards, and bank transfers. Users can choose the method that is most convenient for them.

Loyalty Programs

Baur.de has a loyalty program that allows users to earn points with every purchase. These points can be redeemed for discounts on future purchases, providing an incentive for users to be repeat customers.

Customer Reviews

Baur.de features customer reviews on many of its product pages, which can be helpful in making purchasing decisions. However, not all products have reviews, which can make it difficult for users to get a sense of how reliable a product is.

Community Involvement

Baur.de does not have a significant presence in the online community, although the company is active on social media platforms such as Facebook and Twitter.

Shipping and Costs

Baur.de's shipping costs can be high, especially for larger items. However, the company frequently offers free shipping promotions, and users can earn loyalty points that can be redeemed for free shipping. Shipping times are generally reasonable, although users may experience delays during peak shopping seasons.

Baur Recent User Reviews

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Reviewer Name: Asif Mohd

Review Submission Date: 2022-11-27

Review Title: The most pathetic company I ever came…
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Review Description: The most pathetic company I ever came across. I ordered an E-Scooter which was supposed to come in 1 week. Well ofcourse it didn't arrive. And everytime I would call they would keep saying next week. They made me wait for more than a month. And today they told me we don't have the article. Why this harassment then. And Bauer pls don't bother to give a generic reply. I m now wishing I get my deposit back

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Reviewer Name: Mouaadth dilmi

Review Submission Date: 2022-10-17

Review Title: I have ordered my laptop since two…
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Review Description: I have ordered my laptop since two weeks, they asked me to pay 140 which is not indicated in the slip, and no one helped me to remove it, and then after i paid it, till now no update about it, and when i call the service center, they have the worse one, the agent didnt even bother to ask for my information, and told me just to wait, i wish i went to Grover.

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Reviewer Name: heer J.A. Schreurs

Review Submission Date: 2022-09-05

Review Title: I never ordering anything
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Review Description: I never ordering anything. keep getting a mail from Post.nl. delivering and most pay 2,euro to recieve pakkage. I refuse.

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Reviewer Name: customer

Review Submission Date: 2022-07-29

Review Title: Poor service, not recommended.
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Review Description: Baur spends more time into sending Mahngebühren than building a good online store with good offers.

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Reviewer Name: Martin Heyder

Review Submission Date: 2022-06-18

Review Title: Super Service
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Review Description: Super Service

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Reviewer Name: Biljana Stokanic

Review Submission Date: 2022-06-07

Review Title: All the products i Ordered were great
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Review Description: All the products i Ordered were great. I have no complaint there. I did give only 3 star bcs of the delivery. The two men who delivered were unbelievably rude, unprofessional. I apologized for the lack of my knowledge of german language, im still learning. They kept talking in this Bayerischer Dialekt nd laughing right to my face. Literally every time this happened when my Order was delivered,And i Ordered a lot in course of 6 months this year and last year.Last week i Ordered bed and closet for my room,lets see how that goes...

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Reviewer Name: G.A.

Review Submission Date: 2021-11-27

Review Title: Good experience
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Review Description: I had ordered a few times, and I also returned a product for which I got the money returned without any issues. They have good prices for some products.

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Reviewer Name: Ann-Kathrin Da

Review Submission Date: 2021-08-03

Review Title: Arrived in time with a little extra :)
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Review Description: Ordered my Playstation 5 at Baur and it arrived in time and I will even get a second controller instead of the remote, which was not available! Very happy and very thankful!! :)

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Reviewer Name: Susan

Review Submission Date: 2021-05-30

Review Title: Never again
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Review Description: I can understand all the negative reviews that have been written after experience the most unorganized shop in the world. After returning a dress that took a month to be delivered and then had a big hole in it, it’s taken now 6 weeks to try and get my money back and there is still no sign of the refund. Totally unprofessional company.

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Reviewer Name: sebastian yepes

Review Submission Date: 2020-12-17

Review Title: If there was zero Stars this place deserve it
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Review Description: I bought a Laufband plus 24 € for delivery here from 28th of November no news nothing. DONT BUY HERE IS A SCUM. I'm very worried about my money at the moment I just want my money back. By the way, I ordered on eBay but is the worse idea to buy there.