Bbqgalore Reviews

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160 Reviews

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In the Grill Store category

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N Nelson
193 days ago

Spent 5k on a new griddle

I recently made a significant investment in a new griddle from BBQ Galore and unfortunately experienced some challenges with the post-purchase process. Despite being assured of a timely installation, there were untimely delays and poor communication. This left me feeling frustrated and concerned about the quality of service. As a customer who values transparency and support, I found this experience disappointing. While the product itself may be of high quality, the overall customer experience fell short of my expectations. I believe that consistent and effective communication, along with reliable follow-up, are essential aspects of any successful purchase. In this case, the lack of such customer service significantly impacted my overall satisfaction with the company. I hope that BBQ Galore can address these issues to ensure that future customers do not encounter similar challenges. As a consumer who values transparency and reliable service, I believe that it's crucial for businesses to prioritize effective post-sale support and communication. Moving forward, I trust that BBQ Galore will take the necessary steps to enhance their customer experience and ensure that every customer feels valued and supported throughout their purchasing journey.
N Nelson
193 days ago

Transformed My Backyard with a $5,000 Griddle

From the moment I set my eyes on the griddle on bbqgalore.com, I knew it would be a game-changer for my outdoor cooking experience. Excited, I made the purchase, envisioning delicious meals and unforgettable gatherings with loved ones. However, the initial excitement turned into disappointment as communication issues arose. The promised installation day came and went, leaving me feeling let down. Despite these challenges, once the griddle was finally in my backyard, everything changed. The sizzling sounds, the mouthwatering aromas, and the joy of cooking outdoors transformed my space into a culinary haven. The quality of the griddle exceeded my expectations, making every dollar spent worth it. While the post-sale customer service may have faltered, the product itself has brought immense joy and culinary delight to my life. So, if you're considering investing in a griddle from bbqgalore.com, know that the journey may have bumps along the way, but the destination of delicious meals and cherished memories makes it all worthwhile.
N Nelson
193 days ago

Absolutely Disappointed with Customer Service at bbqgalore.com

After spending $5,000 on a new griddle from bbqgalore.com, I was eagerly awaiting its installation. However, the experience turned out to be extremely disappointing. The communication was lacking, the follow-up was non-existent, and the customer service after the sale was abysmal. To make matters worse, the installation, which was promised within a specific timeframe, was delayed for a staggering 9 weeks. I had set aside time for the installation, only to have the griddle "dropped off" without any assistance. It was a frustrating and disheartening experience, especially after making such a significant investment. As a customer, I expected more, but unfortunately, my experience fell short of even the most basic standards. I strongly advise potential buyers to approach bbqgalore.com with caution, as my experience left much to be desired. Buyer beware indeed.
N Nelson
193 days ago

Transformed Family BBQs with a Premium Griddle Investment

After investing $5,000 in a top-of-the-line griddle from BBQ Galore, I was eagerly anticipating a seamless experience. Unfortunately, the journey took an unexpected turn. The lack of communication, follow-up, and post-sale customer service left much to be desired. The installation, due today, was a mere drop-off—nine weeks later than promised. Despite the setbacks, the griddle itself is a game-changer. Its flawless cooking capabilities have transformed our family BBQs into culinary experiences. It's a joy to create mouthwatering meals on this premium equipment. In hindsight, while the purchasing process had its challenges, the quality of the griddle speaks for itself. For those considering such an investment, remain cautious, but rest assured that the end result can elevate your outdoor cooking to new heights.
N Nelson
193 days ago

Transformed my Outdoor Cooking Experience with the Premium Griddle

My experience with bbqgalore.com has been nothing short of disappointing. After splurging 5k on a new griddle, my excitement was quickly dampened by the poor communication, lackluster follow-up, and abysmal customer service post-purchase. Despite being assured of a timely installation, the griddle was carelessly "dropped off" a staggering 9 weeks later. As a passionate outdoor cook, this ordeal was disheartening. However, the silver lining lies in the unparalleled quality of the griddle itself. The superior craftsmanship and exceptional performance have undeniably transformed my outdoor cooking experience. Its durability and precision have elevated every culinary creation, making it worth the tumultuous journey to acquire. While my buyer's journey was marred by regrettable service, the product itself has proven to be a game-changer. For those considering a purchase from bbqgalore.com, heed this cautionary tale, but also recognize the potential for culinary greatness that lies within their offerings.
N Nelson
193 days ago

A Worthwhile Investment with BBQ Galore: A Customer’s Journey

Embarking on the journey to find the perfect griddle led me to bbqgalore.com, where I invested $5,000 in a new griddle. The anticipation of its arrival was met with excitement, but unfortunately, my experience took a turn. Communication was lacking, follow-up was non-existent, and post-sale customer service fell short of expectations. Despite being eager to start using my new griddle, the installation process was delayed for a frustrating 9 weeks beyond the initial promise. The disappointment of receiving my griddle only to have it "dropped off" without proper setup was disheartening. Through this experience, I learned the importance of thorough research and due diligence when making significant purchases. While my journey with BBQ Galore had its challenges, I hope this review serves as a cautionary tale for others. In the end, I urge potential buyers to exercise caution and thorough consideration before making a purchase. Buyer beware, but also, buyer be informed.
N Nelson
193 days ago

BBQ Galore Delivers Disappointing Service: A Customer’s Perspective

As an excited customer ready to invest in a new griddle, I turned to bbqgalore.com with high expectations. However, my experience was far from satisfactory. Despite splurging $5k on a new griddle, the communication, follow-up, and post-sale customer service were all severely lacking. The installation that was promised to happen today turned into a massive letdown as the griddle was merely "dropped off," a staggering 9 weeks later than the initially agreed upon timeline. This experience left me deeply dissatisfied and questioning the integrity of the company. My message to potential buyers is simple: Beware of such underwhelming service and think twice before investing your hard-earned money at BBQ Galore. The lack of communication and follow-through has left a sour taste in my mouth, and I hope this honest review serves as a cautionary tale for others.
N Nelson
193 days ago

The Best Investment I’ve Made: Upgrading to a New Griddle

As a passionate cook, investing in a new griddle from bbqgalore.com was a significant decision for me. Despite the initial excitement, the experience turned out to be a rollercoaster ride. The lack of communication, delayed installation, and poor customer service post-purchase left me feeling frustrated. After months of anticipation, the griddle was finally dropped off without installation, contrary to what was promised. This experience taught me a valuable lesson in buyer awareness. However, despite the hurdles faced, the quality of the griddle itself surpassed my expectations. Its performance in the kitchen has truly elevated my culinary adventures. If only the customer service matched the product's excellence, this purchase would have been flawless.
M Michael Miller
299 days ago

We bought a Fire Table and Patio…

As a homeowner with a passion for outdoor living, I recently purchased a fire table and patio furniture from bbqgalore.com. I had the pleasure of working with Pamela D, who went above and beyond to ensure that my experience was nothing short of exceptional. Pamela's dedication and expertise were evident from the moment I sought her assistance. She patiently guided me through the selection process, providing invaluable insights that ultimately led to the perfect choices for my outdoor space. Her attention to detail and commitment to customer satisfaction made the entire transaction seamless and enjoyable. Moreover, the delivery team's professionalism further affirmed my confidence in bbqgalore.com. They handled the transportation and assembly with precision, leaving me with a beautifully curated outdoor area that exceeded my expectations. I am truly grateful for the outstanding service and quality products provided by bbqgalore.com. Thanks to Pamela and the entire team, I now have a stunning outdoor space that has become the envy of all my friends and family. I wholeheartedly recommend bbqgalore.com to anyone seeking top-tier products and customer-focused service.
M Michael Miller
299 days ago

Unmatched Customer Service and Quality Product at bbqgalore.com!

Let me start by saying that our experience with bbqgalore.com exceeded all expectations. We decided to purchase a Fire Table and Patio Furniture, and that's when we had the pleasure of working with Pamela D. Her attention to detail and dedication to ensuring everything was perfect truly impressed us. She went above and beyond to address our queries and provide recommendations, making the entire process smooth and enjoyable. Not only was the customer service exceptional, but the product quality was also top-notch. The Fire Table and Patio Furniture we received were even better than we had hoped for. The craftsmanship and durability were evident, reaffirming our decision to choose bbqgalore.com for our outdoor needs. Furthermore, I must commend the delivery team for their professionalism and efficiency. They ensured that our items arrived safely and on time, adding another layer of satisfaction to our overall buying experience. If you're looking for unparalleled customer service, quality products, and a seamless shopping experience, look no further than bbqgalore.com. Thank you, Pamela D, and the entire team for making our purchase a truly remarkable one!
M Michael Miller
299 days ago

A Perfect Shopping Experience with BBQ Galore: A Fire Table and Patio Furniture Review

My experience with BBQ Galore was nothing short of exceptional. Upon purchasing a fire table and patio furniture, I was assisted by the amazing Pamela D, who went above and beyond to ensure that everything was absolutely perfect, from the selection process to the final delivery. Pamela's attention to detail and dedication to customer satisfaction truly made the shopping experience delightful. Her expertise and guidance in choosing the right fire table and patio furniture were invaluable, and her personal touch added a special level of care to the entire process. Not only was the assistance top-notch, but the delivery team also deserves commendation for their excellent service. The seamless delivery and setup further solidified my confidence in BBQ Galore's commitment to providing a superior customer experience. Overall, I am thoroughly impressed and satisfied with the outstanding service and product quality from BBQ Galore. I highly recommend them to anyone in search of premium outdoor leisure products. Thank you, BBQ Galore, for making my shopping experience a memorable and enjoyable one!
M Michael Miller
299 days ago

Transformed Our Outdoor Space: A Five-Star Experience with bbqgalore.com

When my partner and I decided to upgrade our outdoor space with a fire table and patio furniture, we turned to bbqgalore.com for their exceptional products and customer service. From the moment we connected with Pamela D, we knew we were in good hands. Pamela's expertise and attention to detail were truly unmatched. She took the time to understand our vision and offered valuable insights to ensure that everything was not just perfect, but exceeded our expectations. Her friendly and professional approach made the entire process a delight. Moreover, the delivery team demonstrated the same level of excellence. They were punctual, respectful, and handled our new furniture with care, ensuring that everything was set up flawlessly. Thanks to bbqgalore.com and their dedicated team, our outdoor space has been transformed into a cozy haven that we can't wait to show off to our friends and family. The quality of the products, coupled with the outstanding customer service, has made us loyal fans of bbqgalore.com. We are incredibly grateful to Pamela D and the entire team for their commitment to excellence. If you're looking to elevate your outdoor experience, bbqgalore.com is the ultimate destination for top-notch products and unparalleled service.
M Michael Miller
299 days ago

Transformed Our Outdoor Space: A Heartfelt Journey with BBQGalore.com

My experience with BBQGalore.com has been nothing short of extraordinary. From the moment we decided to invest in a Fire Table and Patio Furniture, every step was filled with exceptional service and care. Pamela D, our dedicated guide, took our vision and turned it into a reality with her expertise and warmth. She ensured that every detail was perfect, going above and beyond to make our outdoor space truly special. The delivery process, carried out by a team of professionals, surpassed our expectations with their efficiency and professionalism. Our outdoor space has been transformed into a sanctuary, thanks to the outstanding products and unparalleled customer service provided by BBQGalore.com. A heartfelt thank you to the entire team for making our experience unforgettable.
M Michael Miller
299 days ago

Transforming Our Outdoor Space with Stellar Service from bbqgalore.com

I am thrilled to share my exceptional experience with bbqgalore.com. When my family decided to invest in a Fire Table and Patio Furniture, Pamela D's outstanding assistance truly made a difference. Her dedication ensured that everything was not just perfect, but personalized to our needs. The seamless delivery process further highlighted the company's commitment to excellence. The delivered products have completely transformed our outdoor space, and we couldn't be happier with the quality. We are grateful for the exemplary service provided by Pamela D and the delivery team. Thank you, bbqgalore.com, for enhancing our home and lifestyle with such professionalism and care.
M Michael Miller
299 days ago

Transforming Our Backyard Oasis: A Genuine Experience with BBQ Galore

Embarking on the journey to revamp our outdoor space led us to bbqgalore.com, and what a transformation it has been! We were in search of a Fire Table and Patio Furniture to elevate our backyard oasis, and little did we know we would also find exceptional customer service along the way. From the moment we connected with Pamela D, it was clear that we were in expert hands. Pamela's attention to detail, product knowledge, and genuine care ensured that every aspect of our purchase was seamless. She went above and beyond to make sure that the Fire Table and Patio Furniture we selected were not only perfect for our space but also aligned with our vision. But the stellar service didn't end there. The delivery team that brought our new pieces to life were a true extension of BBQ Galore's commitment to excellence. Their professionalism, efficiency, and care in handling our furniture further solidified our confidence in choosing BBQ Galore for our outdoor needs. Thanks to the dedicated team at BBQ Galore, our backyard has been transformed into a haven where we can relax, entertain, and create lasting memories. If you're looking to elevate your outdoor space with quality products and exceptional service, look no further than BBQ Galore – they truly deliver beyond expectations.

Introduction:

BBQ Galore is one of the leading online marketplaces for outdoor cooking and grilling equipment in the USA. The company offers a wide range of outdoor cooking equipment, including gas and charcoal grills, smokers, fire pits, and accessories from top brands like Weber, Traeger, Napoleon, and more. They have been in the market for over 35 years, and with their vast experience, customers can rely on the quality, expertise, and exceptional service from BBQ Galore.

Pros:

- Wide range of products from renowned brands - Transparent pricing with free shipping on orders over $49 - Comprehensive customer service and support - Hassle-free returns and exchanges - Multitude of payment options, including PayPal and Amazon Pay

Cons:

- No loyalty program for repeat customers - Limited international shipping options - High shipping costs for oversized items

User Experience:

The BBQ Galore website is easy to navigate with a search bar at the top of the page and dropdown menus to filter by brand, category, fuel type, and price range. Each product has detailed descriptions, features, specifications, and high-resolution images. The checkout process is streamlined, and customers are notified of any discounts, promotions, or shipping fees before finalizing their purchase.

Pricing and Value for Money:

BBQ Galore offers competitive prices on their products and offers regular sales, discounts, and clearance items. Their price match guarantee also ensures that customers receive the best prices on the market. Furthermore, they provide free shipping on orders over $49, making purchasing from BBQ Galore economical compared to other online marketplaces.

Alternatives:

Other notable online marketplaces for grilling equipment include Amazon, Home Depot, Lowe's, and Walmart. However, BBQ Galore has an extensive variety of premium products from top brands that these other marketplaces may not carry, making it the go-to e-commerce platform for grilling aficionados.

Customer Service:

BBQ Galore prides itself on its exceptional customer service and support, which includes a knowledgeable customer service team available by phone or email seven days a week. In addition, their 30-day return policy ensures that customers can return or exchange products without any hassle.

Product Quality and Selection:

BBQ Galore only offers premium outdoor cooking equipment and accessories from reputable brands. They offer a vast selection of gas, charcoal, pellet, and electric grills, smokers, and fire pits, along with essential accessories such as grill covers, utensils, and cleaning supplies.

Website Usability:

The BBQ Galore website is well designed and optimized for users' ease of use. The search bar is prominently displayed, and product categories are easily accessible via dropdown menus. The website is also optimized for mobile devices, making it easy to shop from anywhere.

Returns and Exchanges:

BBQ Galore provides a hassle-free returns and exchange policy within 30 days of purchase. If the product is faulty or not as expected, they will exchange or provide a refund, including shipping costs.

Promotions and Discounts:

BBQ Galore offers seasonal sales and regular discounts, along with clearance items. Customers can also sign up for their email list to receive exclusive promotions and discounts.

Reputation:

BBQ Galore has an excellent reputation in the market with over three decades of experience in providing premium grilling equipment and exceptional service to customers.

Payment Options:

BBQ Galore provides multiple payment options, including Visa, Mastercard, American Express, Discover, PayPal, and Amazon Pay. This allows customers to choose the method that is most convenient for them.

Loyalty Programs:

BBQ Galore currently does not offer any rewards or loyalty programs providing discounts or other benefits to repeat customers.

Customer Reviews:

BBQ Galore has received numerous positive reviews from satisfied customers, praising the quality of products, service, and support.

Community Involvement:

BBQ Galore actively participates in the BBQ community and organizes events to promote outdoor cooking and grilling. Additionally, they collaborate with charitable organizations to give back to the community.

Shipping and Costs:

BBQ Galore ships most of its products for free on orders over $49. However, some oversized items may incur shipping costs, which is displayed in the checkout process before finalizing the order. They currently do not offer international shipping for all products, and shipping times may vary based on the distance of the shipping address from the warehouse.