Users Voice for Bbqgalore

46% users rated Terrible
0% users rated Poor
0% users rated Average
8% users rated Very Good
46% users rated Excellent
Pie Chart Review Representation for Bbqgalore
Bbqgalore Overall rating
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User Interface
Quality

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Review article published on: 02 Jun 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 1 5 3.7 4.2 4.3
Nov 2022 5 5 1 5 3.9 2.4
Dec 2022 5 2.2 5 5 5 5
Jan 2023 5 5 4.9 2.7 3.1 1.7
Mar 2023 5 1.3 3 3 5 5
Line Chart for Rating of peer stores

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Detailed Bbqgalore Review by

Introduction:

BBQ Galore is one of the leading online marketplaces for outdoor cooking and grilling equipment in the USA. The company offers a wide range of outdoor cooking equipment, including gas and charcoal grills, smokers, fire pits, and accessories from top brands like Weber, Traeger, Napoleon, and more. They have been in the market for over 35 years, and with their vast experience, customers can rely on the quality, expertise, and exceptional service from BBQ Galore.

Pros:

- Wide range of products from renowned brands - Transparent pricing with free shipping on orders over $49 - Comprehensive customer service and support - Hassle-free returns and exchanges - Multitude of payment options, including PayPal and Amazon Pay

Cons:

- No loyalty program for repeat customers - Limited international shipping options - High shipping costs for oversized items

User Experience:

The BBQ Galore website is easy to navigate with a search bar at the top of the page and dropdown menus to filter by brand, category, fuel type, and price range. Each product has detailed descriptions, features, specifications, and high-resolution images. The checkout process is streamlined, and customers are notified of any discounts, promotions, or shipping fees before finalizing their purchase.

Pricing and Value for Money:

BBQ Galore offers competitive prices on their products and offers regular sales, discounts, and clearance items. Their price match guarantee also ensures that customers receive the best prices on the market. Furthermore, they provide free shipping on orders over $49, making purchasing from BBQ Galore economical compared to other online marketplaces.

Alternatives:

Other notable online marketplaces for grilling equipment include Amazon, Home Depot, Lowe's, and Walmart. However, BBQ Galore has an extensive variety of premium products from top brands that these other marketplaces may not carry, making it the go-to e-commerce platform for grilling aficionados.

Customer Service:

BBQ Galore prides itself on its exceptional customer service and support, which includes a knowledgeable customer service team available by phone or email seven days a week. In addition, their 30-day return policy ensures that customers can return or exchange products without any hassle.

Product Quality and Selection:

BBQ Galore only offers premium outdoor cooking equipment and accessories from reputable brands. They offer a vast selection of gas, charcoal, pellet, and electric grills, smokers, and fire pits, along with essential accessories such as grill covers, utensils, and cleaning supplies.

Website Usability:

The BBQ Galore website is well designed and optimized for users' ease of use. The search bar is prominently displayed, and product categories are easily accessible via dropdown menus. The website is also optimized for mobile devices, making it easy to shop from anywhere.

Returns and Exchanges:

BBQ Galore provides a hassle-free returns and exchange policy within 30 days of purchase. If the product is faulty or not as expected, they will exchange or provide a refund, including shipping costs.

Promotions and Discounts:

BBQ Galore offers seasonal sales and regular discounts, along with clearance items. Customers can also sign up for their email list to receive exclusive promotions and discounts.

Reputation:

BBQ Galore has an excellent reputation in the market with over three decades of experience in providing premium grilling equipment and exceptional service to customers.

Payment Options:

BBQ Galore provides multiple payment options, including Visa, Mastercard, American Express, Discover, PayPal, and Amazon Pay. This allows customers to choose the method that is most convenient for them.

Loyalty Programs:

BBQ Galore currently does not offer any rewards or loyalty programs providing discounts or other benefits to repeat customers.

Customer Reviews:

BBQ Galore has received numerous positive reviews from satisfied customers, praising the quality of products, service, and support.

Community Involvement:

BBQ Galore actively participates in the BBQ community and organizes events to promote outdoor cooking and grilling. Additionally, they collaborate with charitable organizations to give back to the community.

Shipping and Costs:

BBQ Galore ships most of its products for free on orders over $49. However, some oversized items may incur shipping costs, which is displayed in the checkout process before finalizing the order. They currently do not offer international shipping for all products, and shipping times may vary based on the distance of the shipping address from the warehouse.

Bbqgalore Recent User Reviews

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Reviewer Name: Amanda J

Review Submission Date: 2022-12-31

Review Title: Satisfied customer
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Review Description: Had the product i needed in stock, when other companies did not. It was easy to order, and was shipped immediately. I believe we ordered on Tuesday, it arrived today. Happy customer

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Reviewer Name: Lazarus Karatzas

Review Submission Date: 2022-07-19

Review Title: Waited 3 weeks for my bbq never…
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Review Description: Waited 3 weeks for my bbq never received no one knows where it is order form has been lost at the warehouse communication skills none they didn’t even care that I wanted a refund

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Reviewer Name: Anthony Singh

Review Submission Date: 2021-12-09

Review Title: The company doesn't stand by its…
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Review Description: The company doesn't stand by its products, i was shipped out a defective Nepoleon prestige 500 and both BBQ galore and Nepoleon are pointing fingers at each other and no one has stepped up to replace the unit.

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Reviewer Name: Shane B

Review Submission Date: 2021-05-07

Review Title: Bought Kamado Joe- waiting 3 months and…
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Review Description: Bought Kamado Joe- waiting 3 months and still they have not delivered the ikamand and cover. This is despite these products being available at other stores. When I made a complaint , they cancelled my order, suggested i was being difficult and advised i should buy it online and hung up.Id suggest buy a big green egg from someone else as bbq galore have exclusive distribution of kamado joe and the service ive experienced from them has been completely unsatisfactory.

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Reviewer Name: Adam Westbrook

Review Submission Date: 2020-12-12

Review Title: Gas line for BBQ
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Review Description: Had a gas line run from the basement to the backyard for our new Weber Spirit II. Two gents were in and out in about an hour, and the installation seems flawless (not an expert). Also gave me tips on how to break-in and maintain the grill - would definitely give them future business!

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Reviewer Name: Dan Itri

Review Submission Date: 2020-12-09

Review Title: Easy Transaction
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Review Description: Review by Anonymous User I was worried about buying something so expensive from bbq galore since I had never heard of them. They had the best price around by a couple hundred dollars. I was wrong to be concerned, I had no issues with the purchase, shipping, or delivery. (Shipped all the way from CA to PA in about a week.) Delivered on an 18 wheel truck then brought down my driveway into my garage by a forklift. I would highly recommend buying the big joe 3 from bbq galore!

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Reviewer Name: Jamie Comer

Review Submission Date: 2020-09-30

Review Title: Lifetime warranty is BS
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Review Description: Spent $3k on a grill with lifetime warranty to put in my island. Called for the parts that are covered by said warrant. Am being told they don’t make those any more. I’m, so how does that work for a ‘lifetime’ warranty??? I asked what she could do, get this..... I can offer you 15% off (parts that should be free) but we don’t make them. So sorry Charlie. Don’t get me wrong, it’s a great grill until it falls apart and you need that lifetime warranty!

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Reviewer Name: pat zamora

Review Submission Date: 2020-09-29

Review Title: Rick at BBQ Galore
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Review Description: I spoke with Rick, at the Chandler Germanne store. He was very knowledgeable of all his stock. I asked about a specific bbq. He got it for me, delivered it and I didn’t even leave my couch. I am very impressed of how easy Rick made the whole process for me.I have no doubt that next purchase will be as easy. Thanks Rick

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Reviewer Name: Bella Jaspar

Review Submission Date: 2020-03-13

Review Title: Do not deal with BBQ Galore.
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Review Description: I purchased an expensive lounge suite and table based on the stores recommendation and the advertised fact it was UV resistant. It wasn't. Just outside the warranty period the whole lot has split apart....and it isn't even in direct sunlight. Its under a verandah. The store didn't want to know. Got my money it seems. I just wanted to explore the opportunity to get repairs etc....no, I am on my own.

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Reviewer Name: Bob

Review Submission Date: 2020-02-19

Review Title: Just have to say that my items always get here on time.
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Review Description: Just have to say that my items always get here ahead of the day they are suppose to get here. Plus this last shipment something went wrong with my order and I was going to get a double shipment. Before I had a chance to call about it Customer service call and ask me if I wanted the double order. I said no cause something happen when I order. The lady cancel one for me and credit back my money. Great Customer Service.