Users Voice for Bbqguys

20% users rated Terrible
1% users rated Poor
0% users rated Average
4% users rated Very Good
75% users rated Excellent
Pie Chart Review Representation for Bbqguys
Bbqguys Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 01 Jul 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 3.7 2.8 1 4.4 4.2
Nov 2022 5 5 2 1 2.7 3.9
Dec 2022 5 5 5 5 5 5
Jan 2023 4.8 2.7 5 1.5 4.6 3.1
Mar 2023 4.4 3 1.8 5 5 5
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Detailed Bbqguys Review by

Introduction

BBQGuys.com is a leading online retailer of outdoor living products, specializing in high-quality grills, smokers, outdoor kitchen equipment, patio furniture, and more. The company has been in business since 1998 and has earned a reputation as a trusted source for outdoor living essentials.

Pros and Cons

Pros:
  • Extensive selection of top-quality outdoor living products
  • Competitive pricing and excellent value for money
  • User-friendly website with helpful product information and resources
  • Easy returns and exchanges
  • Outstanding customer service and support
Cons:
  • Shipping costs can be high for larger items
  • Not all products are eligible for free shipping
  • Limited international shipping options

User Experience

BBQGuys.com offers a user-friendly website that is easy to navigate and search. Customers can browse by category or use the search function to find specific products. The site also offers helpful resources, such as buying guides, recipes, and other informational content. The checkout process is straightforward, and customers can track their orders and manage their accounts online.

Pricing and Value for Money

BBQGuys.com offers competitive pricing on its products and provides excellent value for money. The company offers a low price guarantee and regularly runs promotions and discounts to help customers save even more.

Alternatives

Some alternatives to BBQGuys.com include Home Depot, Lowe's, and Amazon. However, BBQGuys.com's extensive selection of outdoor living products and outstanding customer service makes it a top choice for many customers.

Customer Service

BBQGuys.com provides exceptional customer service and support. The company offers a dedicated customer service team that is available by phone or email to answer any questions or concerns. The company also offers a comprehensive FAQ section on its website that can help customers find answers to their questions.

Product Quality and Selection

BBQGuys.com offers top-quality outdoor living products from leading brands, including Weber, Traeger, and Big Green Egg. The company offers an extensive selection of grills, smokers, outdoor kitchen equipment, patio furniture, and other outdoor living essentials.

Website Usability

BBQGuys.com offers a user-friendly website that is easy to navigate and search. The site offers helpful resources, such as buying guides, reviews, and other informational content. The checkout process is straightforward, and customers can manage their accounts and track their orders online.

Returns and Exchanges

BBQGuys.com offers easy returns and exchanges. Customers can return or exchange most products within 45 days of purchase, as long as they are in new and unused condition. The company offers pre-paid return labels, making the process hassle-free for customers.

Promotions and Discounts

BBQGuys.com regularly runs promotions and discounts to help customers save on their outdoor living products. The company offers a low price guarantee, which means it will match any lower price advertised by its competitors. Customers can also sign up for the company's email newsletter to receive exclusive offers and discounts.

Reputation

BBQGuys.com has earned a reputation as a trusted source for high-quality outdoor living products. The company has been in business for over 20 years and has a loyal customer base. The company has also received numerous awards and recognition for its outstanding service and support.

Payment Options

BBQGuys.com accepts payment via major credit cards, including Visa, Mastercard, American Express, and Discover. The company also offers financing options through its partnership with Affirm.

Loyalty Programs

BBQGuys.com offers a loyalty program called BBQGuys Rewards. Customers can earn rewards points for every purchase they make, which can be redeemed for discounts on future purchases. The company also offers other perks, such as exclusive offers and free shipping on select items.

Customer Reviews

BBQGuys.com has a strong reputation for outstanding customer reviews. The company has a 4.8-star rating on Trustpilot, with customers praising the company's extensive product selection, competitive pricing, and exceptional customer service.

Community Involvement

BBQGuys.com is involved in various community initiatives, including charity fundraising and local events. The company also offers resources and support for grilling enthusiasts through its social media channels and online community.

Shipping and Costs

BBQGuys.com offers free shipping on most orders over $49. However, larger items may incur shipping costs, which can be high. The company also offers international shipping, but this is limited to certain products and destinations. Customers can track their orders and manage their shipping preferences online.

Bbqguys Recent User Reviews

User Rating

5 stars

31

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Reviewer Name: Matt

Review Submission Date: 2023-01-08

Review Title: Great shopping experience & fast…
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Review Description: Great shopping experience & fast shipping! Replaced an existing Green Mountain Pellet Grill with the same grill. Great product!

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Reviewer Name: Christine Bunzel

Review Submission Date: 2023-01-06

Review Title: I would never buy from this copy
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Review Description: I would never buy from this copy, my BBQ rubber grips came off in a month. The quality of aluminum is cheap, dents easily, three of our cabinets were dented, the refrigerator had to be replaced. The blaze grill burns everything.

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Reviewer Name: Bob K

Review Submission Date: 2022-12-31

Review Title: I love my griddle..
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Review Description: BBQGuys had a good selection at a good price and shipped fast. I love my new griddle.

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Reviewer Name: Rhiannon Cameron

Review Submission Date: 2022-12-30

Review Title: BBQ prep tub
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Review Description: I ordered a BBQ prep tub for my husband for Christmas, and he loves it! Prepped 3 racks of ribs for the smoker with no problem. Ordering was simple and it shipped so fast. It was a Christmas winner!

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Reviewer Name: Lee Tipton

Review Submission Date: 2022-12-28

Review Title: I placed my order for a Christmas…
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Review Description: I placed my order for a Christmas present for my son and it was actually pretty close to Christmas day. The item got here in plenty of time. Then my son had a question about the item and I was able to look at the BBQGuys site and find a reasonable answer... This is a very good online company to do business with.

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Reviewer Name: Paula Westwood

Review Submission Date: 2022-12-26

Review Title: Hard to find product
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Review Description: Excellent little hibachi - gift for son-in-law who takes family camping and for picnics. Hard to find product. Terrific price.

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Reviewer Name: Stanley Poreda III

Review Submission Date: 2022-12-17

Review Title: Very positive experience!
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Review Description: I have been contemplating purchasing a Webber Smokey Mountain for a while and finally my old ProQ gave it up. BBQGuys had the best price and free shipping. Box came on time and no damage to anything! Have not used the smoker yet but plan to in the near future.

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Reviewer Name: Rob Robison

Review Submission Date: 2022-12-11

Review Title: Grill was delivered to my door within…
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Review Description: Grill was delivered to my door within 48 hours. Worked perfectly the first time I hit the ignition. Love it.

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Reviewer Name: RONALD G

Review Submission Date: 2022-12-09

Review Title: I have one of these bens myself and…
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Review Description: I have one of these bens myself and love it and I have four boys that also do a lot of barbecuing and smoking and so I wanted to share with them and give them each one for Christmas. The purchasing was simple and the service great. Received them very quickly! I would definitely recommend BBQGuys

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Reviewer Name: Jim Furly

Review Submission Date: 2022-12-05

Review Title: Bbq guys ownership = no Blaze warranty
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Review Description: Bought blaze outdoor kitchen equipment based on strength of warranty. Unbeknownst to me bbq guys now owns blaze and the warranty department is non existing. Had rubber accents on knobs of bbq dry rot off even before I installed it. It was right next to griddle with same knobs which have no signs of dry rot one year in...that's right one year in. I've been to showroom 5 times each time saying bbq guys will send to your house.....