Users Voice for Bcouturelondon

50% users rated Terrible
1% users rated Poor
0% users rated Average
3% users rated Very Good
46% users rated Excellent
Pie Chart Review Representation for Bcouturelondon
Bcouturelondon Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 21 Apr 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 3.7 4.6 1.3 3 1 3.6
Nov 2022 5 4.2 1.4 4 5 4.4
Dec 2022 5 5 5 5 5 5
Jan 2023 3.4 3.6 1.4 2.2 5 4.1
Mar 2023 1.5 5 1.3 5 5 5
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Detailed Bcouturelondon Review by

Introduction

BCouture London is a UK-based online retailer of elegant, high-quality women's clothing and accessories. The brand specializes in romantic and feminine styles that exude glamour and sophistication. From floor-length dresses to chic blouses, BCouture London offers a range of clothing designs that cater to different tastes and preferences.

Pros and Cons

Pros: BCouture London's clothing and accessories are made with high-quality materials, making them durable, comfortable, and stylish. The brand's elegant and feminine designs stand out from other women's clothing brands. The website is easy to navigate, making it easy to find what you're looking for. Cons: The prices of some items may be too high for some customers. Shipping fees may also vary depending on the destination.

User Experience

The BCouture London website is user-friendly and easy to navigate. Customers can browse through different collections to find the perfect dress, blouse, or accessory. Each item is accompanied by a detailed description, size guide, and multiple images so customers can get a better idea of what they are buying.

Pricing and Value for Money

BCouture London's clothing and accessories are priced in the mid-range to high-end bracket. While the prices may be higher than other fast fashion brands, the quality of the clothing justifies the cost. The brand offers value for money by providing high-quality clothing that is stylish and durable.

Alternatives

BCouture London's main alternatives are other women's clothing brands such as Reformation, Lulus, and Revolve. However, BCouture London sets itself apart from these brands by offering unique and elegant designs that cater to different tastes and preferences.

Customer Service

BCouture London's customer service is prompt and efficient. Customers can reach out to the brand via email or phone for any queries or concerns regarding their orders. The brand also provides detailed shipping and return policies on their website.

Product Quality and Selection

BCouture London's products are made with high-quality materials and are meticulously crafted to deliver elegance and sophistication. The brand offers a range of clothing designs suitable for different occasions such as weddings, proms, and cocktail parties. The accessories collection complements the clothing collection, offering jewelry and bags that complete the look.

Website Usability

BCouture London's website is easy to navigate with a clean and organized layout. Customers can easily find what they are looking for with the search bar and browse through the different collections available. The website is also optimized for mobile devices, making it accessible to customers on the go.

Returns and Exchanges

BCouture London provides a hassle-free return and exchange policy. Customers can initiate a return or exchange within 14 days of receiving their order. The brand provides a free return label for UK-based customers and offers refunds or exchanges for all eligible items.

Promotions and Discounts

BCouture London occasionally offers promotions and discounts to its customers. Customers can sign up for the brand's newsletter to stay updated on new arrivals, promotions, and discounts.

Reputation

BCouture London has a solid reputation for providing high-quality women's clothing and accessories that are elegant and sophisticated. The brand's attention to detail and focus on quality has garnered a loyal following of customers who appreciate their unique aesthetic.

Payment Options

BCouture London accepts payments from major credit and debit cards such as Visa, Mastercard, and American Express. Customers can also pay using Paypal or Klarna, a payment service that allows customers to split their payments into installments.

Loyalty Programs

BCouture London does not currently offer a loyalty program for its customers.

Customer Reviews

BCouture London has received numerous positive reviews from customers who praise the brand's quality, attention to detail, and unique designs. Customers have also lauded the brand's customer service for its efficiency and promptness.

Community Involvement

BCouture London does not have any known community involvement initiatives.

Shipping and Costs

BCouture London provides shipping to different parts of the world at varying costs. Orders within the UK are usually delivered within 3-5 working days. International orders may take longer depending on the destination. Customers can track their orders via the tracking number provided.

Bcouturelondon Recent User Reviews

User Rating

5 stars

28

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Reviewer Name: Rebecca Tointon

Review Submission Date: 2023-01-17

Review Title: I love your tracksuits so warm so comfy…
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Review Description: I love your tracksuits so warm so comfy the best out there my boys love all your clothes too seeing as I've just spent £250 on your site I can't wait till it all arrives happy new year to you all

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Reviewer Name: Alison Hoare

Review Submission Date: 2023-01-12

Review Title: Loving purchase
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Review Description: I can't believe I'm reading the same comments for the same company!!It seems to be returning the items that people have an issue with?I would be frustrated as well if I hadn't received a refund or could not make contact with the company!Customer service is paramount for keeping a good company going, I've ordered a few times and I absolutely love the items I purchased, good quality great delivery service, value for money, what more is there to say.Definitely use the company again.

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Reviewer Name: Vany

Review Submission Date: 2023-01-09

Review Title: Bought a pyjama more than a month ago
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Review Description: Bought a pyjama more than a month ago. Asked for an exchange and I paid for it. They didn't care at all, don't respond the emails and didn't send my parcel with the exchange. Thank God I have the proof of delivery. Don't trust this company. This is unacceptable ?

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Reviewer Name: Joanne Martin

Review Submission Date: 2023-01-02

Review Title: WERE IS MY £60.95 REFUND
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Review Description: I bought 2 full Pyjama dressing gownsets which were extremely small so I've returned them on 21/12/22 I have emailed an rang an left messages on messenger as to when I'm getting a refund of £60.95, I have proof of postage it cost me £9.85 to send back I've been completely ignored I need that refund order no BCL 107281,

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Reviewer Name: Susan McQuiston McSorley

Review Submission Date: 2022-12-30

Review Title: Returned items they don't do Returned…
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Review Description: Returned items they don't do Returned labels had to to £9.05 to return they signed and recieved them on 8th Dec no contact with me on email or fb won't answer calls still awaiting my £65 refund..beware people all emails r ignored I have reported to trading standards ..awaiting updates ..

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Reviewer Name: Agne

Review Submission Date: 2022-12-23

Review Title: do not buy!!!!
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Review Description: do not buy. Quality is awful, no one replies. Reported to Manchester counsel, consumer rights and company house.

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Reviewer Name: CNeedham

Review Submission Date: 2022-12-23

Review Title: AVOID
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Review Description: Ordered some pyjamas for Christmas for my wife nearly 2 weeks ago and today, 23rd Dec, I get an email saying my order had been cancelled.No explanation at all. What a load of rubbish.

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Reviewer Name: Dennae Osbourne

Review Submission Date: 2022-12-23

Review Title: DO NOT ORDER FROM THESE CON MERCHANTS
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Review Description: DO NOT ORDER FROM THESE CON MERCHANTS STILL WAITING FOR MY REFUND 3 WEEKS ON , SENT BACK ITEMS RECORDED DELIVERY , THEY HAD THEM, SAID WAIT 5 WORKING DAYS 2 WEEKS AGO. THEY IGNORE EMAILS, THE PHONE NUMBER INBOX IS FULL AND THEY DELETE ANY COMMENTS ON SOCIAL MEDIA , CON MERCHANTS... AVOID AT ALL COSTS.....

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Reviewer Name: Karen James

Review Submission Date: 2022-12-22

Review Title: I have sent you 2 emails,left messages…
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Review Description: I have sent you 2 emails,left messages on your bt messages, the police shud be informed as you have too the money out of my account but no contact, I will be reporting you if I dont get my order or a reply,this is shocking when people have little money has it is

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Reviewer Name: DBO

Review Submission Date: 2022-12-21

Review Title: Don't order from them
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Review Description: Sent my items back for a bigger size, tracked and signed for told to wait 5 working days despite them having the product over a week. Now they won't answer my messages, ignoring my emails, phone number just calls out and they delete any comment on social media adverts