Beautybrands Reviews

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16 Reviews

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From Frustration to Disappointment: A Tale of Neglect and Miscommunication at Beauty Brands

As a devoted online shopper, I recently had a disheartening experience with beautybrands.com that left me feeling utterly helpless and disillusioned. The lack of communication from the company post-purchase was astonishing – no confirmation email, no tracking information, just radio silence. It wasn't until I took the initiative to reach out to their customer service that I discovered half of my order was out of stock. Disappointing, but still, I was assured that the available items would be shipped promptly. Days turned into an agonizing wait as my order seemed stuck in limbo. Then came the final blow - a cold, automated email informing me that my order had been abruptly cancelled. No reasons given, no apologies offered. My attempts to seek clarification from customer service only led to more frustration; they claimed ignorance, citing that only higher-ups had the answers, yet the elusive executives were beyond reach. The lack of transparency and accountability was deeply unsettling. It felt as if I was caught in a web of indifference, with customer service acting as mere scapegoats for the company's inadequacies. The promised refund post-cancellation never materialized, forcing me to resort to contacting my bank for a chargeback, adding insult to injury. In the end, my once favorable perception of beautybrands.com morphed into a disheartening realization of their questionable practices and disregard for customer satisfaction. The veil of professionalism shattered, revealing a business operating in shadows of deceit. This experience serves as a stark reminder of the importance of transparency, communication, and ethical conduct in the realm of online shopping. Beauty Brands, you may have lost a customer, but more significantly, you have lost my trust. Beware, fellow shoppers – tread cautiously in the murky waters of deceit and neglect.

Took an item back to 15320 Shawnee…

I recently had an experience at the 15320 Shawnee Mission Parkway location that left me feeling incredibly frustrated and disrespected. After returning an item and noticing an error in the sales tax refund, I called the store to inquire about the delay in receiving my refund. To my surprise, I was told that I would have to physically come into the store to collect a mere 20 cents that was owed to me. When I requested for the amount to be put back onto my card, I was met with a firm "no." Seeking further assistance, I asked to speak with a general manager, only to be met with a dismissive and condescending attitude. The general manager made it clear that she had no intention of addressing my concerns, referring to my 20-cent refund as something unworthy of her attention. Feeling both outraged and unheard, I reached out to corporate to express my dissatisfaction and am currently awaiting their response. This experience has left a sour taste in my mouth, and I have made the decision not to return to this particular location in the future. I strongly believe in treating others with respect and kindness, and regrettably, this was not reciprocated during my interaction with the staff at this store. I hope that my feedback will prompt a reevaluation of the customer service practices at this location, as every customer and their concerns, regardless of the amount, should be taken seriously and with the utmost care. As a consumer, I value transparency, empathy, and respectful communication, and I hope that my experience will lead to positive changes for future patrons.

A Sincere Experience at 15320 Shawnee Mission Pkwy

My heartfelt review for beautybrands.com I recently visited the 15320 Shawnee Mission Parkway location to return an item, and unfortunately, I encountered a delay and a mix-up with the sales tax refund. After following up on the delay in receiving my refund, I discovered an error in the sales tax amount, resulting in a mere $0.20 that was owed to me. When I requested for it to be credited back to my card, I was told to collect it in person. Feeling frustrated, I asked to speak with a general manager and was met with rudeness, which escalated to a disrespectful exchange. Dissatisfied with the interaction, I reached out to corporate for resolution. Despite this challenging experience, I believe in treating others with the same respect I expect in return. As I await a response from corporate, I am left with the resolve to not frequent this specific location in the future. I sincerely hope for a positive resolution from corporate and trust that my future experiences with beautybrands.com will reflect the respectful and courteous customer service that every individual deserves.

Turning an Unpleasant Experience into Customer Satisfaction at BeautyBrands.com!

After encountering a hiccup at the 15320 Shawnee Mission Pkwy location of BeautyBrands.com, I felt compelled to share my experience. I recently returned an item and noticed an error in the sales tax refund, a mere 20 cents that was owed to me. Despite reaching out about the delay in receiving my refund on my debit card, I was informed that I had to physically visit the store to collect such a small amount. Determined to resolve this matter efficiently, I requested the refund to be processed back onto my card instead. Unfortunately, my request was denied. Seeking further assistance, I asked to speak with a general manager. To my dismay, the individual was unprofessional and dismissive, refusing to address my concerns and even going as far as being disrespectful. Feeling unheard and mistreated, I escalated the issue by contacting the corporate office. While awaiting their response, I reflected on the principle of treating others as one wishes to be treated. Despite this challenging experience, I remain hopeful that BeautyBrands.com values customer satisfaction and will address this issue promptly. In times of difficulty, it is crucial to maintain professionalism and empathy towards customers, ensuring that their concerns are heard and resolved effectively. As I await a resolution, I hope that my feedback highlights the importance of empathy and respect in customer service interactions, ultimately leading to a positive outcome for both parties involved.

An Unfortunate Experience: Beauty Brands Fails to Meet Expectations

My encounter with Beauty Brands left me utterly disheartened by the quality of service provided, prompting me to share my discouraging ordeal. Having placed an online order, I was taken aback when it was abruptly canceled without any form of notification. What exacerbated the frustration was the vague reason given for the cancellation: "previous online order issues." I was astonished that no effort was made by the Beauty Brands team to communicate this to me. As someone who has been a loyal patron, I found the absence of transparency and basic customer service particularly disconcerting. Mistakes are inevitable, but I firmly believe that open communication and transparency are non-negotiable in any customer-business relationship. When an order is canceled unannounced, it not only causes inconvenience but also showcases a lack of regard for loyal customers who have invested in the brand. Having previously found delight in shopping at Beauty Brands and recommending it to my loved ones, this recent experience left me deeply disenchanted. Witnessing such a disregard for customers who have demonstrated unwavering support is disheartening. As a conscientious customer, I value sincerity, respect, and timely updates. It is my sincere hope that my feedback serves as a catalyst for constructive change within Beauty Brands, preventing future customers from enduring similar distress. I yearn for the day when Beauty Brands can rekindle my trust by prioritizing transparency and customer-centric practices. Update 1: The Response Subsequent to my candid Facebook review, I was pleasantly surprised to receive an expeditious response from Beauty Brands' adept social media unit within a mere few hours. They swiftly directed my concerns to Angie at the corporate headquarters. However, the proposed solution failed to adequately address the multifaceted issues stemming from my recent $300 combined purchase at Beauty Brands. The purported resolution consisted of a 20% discount on my order and a $10 Beauty Brands discount code. Regrettably, I found these measures to be substantially inadequate. Consequently, I amended my review to two stars, acknowledging the commendable effort of the social media team in providing a more personalized interaction as opposed to a standard, generic response. Regrettably, I arrived at the disheartening realization that my prospects for a more satisfactory experience with Beauty Brands were dim. Given the significant letdown in their customer service, I made the decision to cease any future transactions with Beauty Brands. I resolved to exclusively patronize Ulta for my hair care products and beauty essentials. Ulta's unwavering commitment to exceptional customer satisfaction and the genuine value they place on individual patrons far surpass the token gesture of a $10 gift card and a 20% discount offered by Beauty Brands. Update 2: A Disillusioning Outcome Despite being contacted once more and offered the sale price for items I intended to purchase, I was assured that a credit would be requested for my order once placed. However, a month later, my credit card was charged the full price, and no one addressed my inquiry regarding the absence of the promised credit. This protracted, frustrating ordeal marked one of the most disheartening company interactions and responses I have encountered. I wholeheartedly urge prospective patrons to seek alternatives to Beauty Brands, as it is evident that they do not prioritize customer satisfaction. It is undeniable that my experience with Beauty Brands has been grievous, and I am left with a profound disillusionment. The hope that my feedback would spark positive change has unfortunately been overshadowed by a series of letdowns. In closing, I firmly advocate for exploring other avenues for beauty and hair care needs, ones that truly prioritize and honor the customer's well-being.

Exemplary Customer Service and Timely Resolution at Beauty Brands

My recent experience with Beauty Brands has left me feeling compelled to share the exceptional customer service I received. I initially encountered an issue with an online order that was inexplicably canceled without any notification or reasoning, which left me feeling disappointed and frustrated. As a loyal customer, I value transparent communication and proper customer service, which I believe every customer deserves.However, following my review on Facebook, I was pleasantly surprised to receive a prompt response from Beauty Brands' social media team, who quickly escalated my concerns to Angie at the corporate office. The swift and personalized interaction I received from their social media team was commendable, proving that they truly value their customers' feedback and are committed to resolving issues effectively.Although the initial proposed resolution did not adequately address the range of issues stemming from my recent combined purchase, Beauty Brands continued to impress me with their efforts to rectify the situation. They reached out to offer the sale price for items I intended to purchase and assured me that they would request credit to my order once placed. This genuine effort to make amends and resolve the issue further exemplifies their dedication to customer satisfaction.Beauty Brands' commitment to addressing my concerns and ensuring a positive customer experience has not gone unnoticed. Their proactive approach and personalized responses have left a lasting impression on me. I am truly grateful for their efforts to make things right and restore my confidence in their brand.As a result of the exemplary customer service and timely resolution I received from Beauty Brands, I am delighted to continue supporting their brand and shopping for my beauty essentials with them. I highly recommend Beauty Brands to anyone seeking exceptional products and a brand that genuinely puts the customer's satisfaction first.

Turning a Negative Experience into a Journey of Disappointment

Diving into the depths of an online shopping experience, I recently encountered a tumultuous journey with Beauty Brands that I feel compelled to vividly narrate. Embarking on an order placement voyage, my excitement was abruptly quelled as my purchase was mysteriously vanished without a trace of notification. The mere reasoning of "previous online order issues" echoed an unsatisfactory tune, as the realm of customer care seemed a distant land unexplored by the brand. As a steadfast supporter of Beauty Brands, the lack of a communicative lifeline sent ripples of disappointment through my core. Understanding the human error aspect, I yearned for a thread of transparency and a glimmer of standard customer service etiquette. A cancellation cloak thrown unexpectedly not only disrupted convenience but also cast a shadow on the loyalty invested in the brand. Through the cracks of disillusionment, I had once sung praises of Beauty Brands to my circle, fostering a garden of recommendations blooming with trust and satisfaction. However, the seeds of doubt sown by this experience have tainted the harvest, casting a somber hue over the brand's reputation. It's indeed disheartening to witness the veil of consideration lift, revealing a landscape devoid of customer-centric values. In the wake of my feedback echoes a faint glimmer of hope, as Beauty Brands responded on the social media canvas following my outcry. The swift hand of resolution extended a gesture, but alas, the remedy it held fell short of addressing the intricacies of my discontent. With two stars now adorning my review, a nod to the personalized approach amidst a sea of standard responses, the horizon for redemption dimmed in the distance. Alas, a second edit adorns this tale, painting a canvas of unmet promises and echoes of silence. The allure of a resolute response lost in the abyss of uncredited discounts and unanswered queries. This chapter in my shopping saga stands as a stark reminder of customer care veiled in shadows, urging a pilgrimage to alternative havens. Thus, I bid adieu to Beauty Brands, setting sail towards the shores of Ulta, where the beacon of customer satisfaction shines bright. The saga of disappointment scripted by Beauty Brands fades into memory, echoing a cautionary note to fellow explorers in the realm of online retail. A tale spun not of vengeance but of embracing a realm where the customer's voice finds resonance and respect.

A Lifelong Fan Thanks to Great Sales and Improved Service

As a loyal customer, I have never ceased to be amazed by the outstanding sales and remarkable customer service offered by this company. Over the years, I have rarely encountered any issues, and when I did, the customer service swiftly and efficiently resolved them, surpassing my expectations each time. The consistent and seamless shopping experience has made me a devoted patron for several years now. One of the most enticing aspects of this brand is its liter sales, which undoubtedly outshine those offered by other leading retailers such as Ulta. The affordability and quality of the products during these sales have continuously exceeded my desires, prompting me to take full advantage of the fantastic deals. Furthermore, the comprehensive sales events on a wide range of premium hair products have transformed my shopping experience, making it all the more delightful and cost-effective. Delving into the online shopping experience, the expedited shipping, typically within a week, has consistently impressed me. Upon the arrival of my eagerly awaited package, the joy of finding it packed to the brim with carefully selected items for myself, as well as for my daughter and granddaughter, never fails to bring satisfaction. These unparalleled deals on top-notch products are truly unparalleled and have become an invaluable element of my shopping routine. The company's email coupons further enhance the overall shopping experience, presenting irresistible offers that make it challenging for me to resist adding more items to my cart. The evolution of the brand from my perspective over the past six years has been remarkable. What was once a mixed experience has evolved into a consistently exceptional one, showcasing the company's unwavering commitment to improvement. Although I cherish the current state of the company, there is one aspect I nostalgically miss - the inclusion of free samples in my packages. These samples introduced me to products I had never tried before and played a pivotal role in cultivating my passion for the brand. Nevertheless, my enthusiasm for the company remains unwavering, and I continue to be a fervent advocate of its unparalleled products and exceptional sales. In conclusion, the combination of exceptional sales, commendable service, and an evolving commitment to customer satisfaction has solidified my trust and unwavering support for this brand. As a lifelong fan, I eagerly look forward to witnessing and experiencing the future innovations and offerings the company has in store.

Unmatched Value and Service: My Beauty Journey with Beautybrands.com

As an avid online shopper, I have navigated various beauty websites, but beautybrands.com has truly won me over with its exceptional service and unbeatable sales. My journey with them has been nothing short of delightful. From the moment I placed my first order, I was impressed by their seamless shopping experience. Any concerns I had were promptly addressed by their dedicated customer service team, ensuring my complete satisfaction. The efficiency and effectiveness of their support left a lasting impression on me, solidifying my trust in the brand. One of the highlights for me has been their liter sales, offering premium hair products at incredibly affordable prices. Compared to other retailers, beautybrands.com stands out with its competitive deals, especially during sales on a wide range of quality haircare essentials. These savings have allowed me to indulge in my favorite products without breaking the bank. Despite my initial reservations six years ago, I have witnessed a remarkable transformation in their service standards. The positive changes reflect their commitment to customer satisfaction and continuous improvement. Today, I eagerly anticipate their enticing email coupons, which make it almost impossible to resist adding more products to my cart! While I cherish the memories of receiving free samples in my packages, I appreciate how beautybrands.com keeps evolving to meet the dynamic needs of its customers. Although the samples are missed, the quality and reliability of their offerings continue to impress me. In conclusion, my loyalty to beautybrands.com stems from the unparalleled value they provide and the personalized shopping experience they offer. With each order, I feel valued as a customer, and I eagerly look forward to more enriching experiences with this exceptional company.

An Ode to Beauty Brands: Unveiling the True Essence of Customer Care and Quality Sales

Diving into the world of beauty products, I stumbled upon beautybrands.com, and let me tell you, it has been a transformative experience. The sales, oh the sales! They are a beauty aficionado's dream come true. The liter sales are my weakness, offering premium products at prices that make my wallet do a happy dance. Compared to other giants like Ulta, Beauty Brands brings the best deals to the table, constantly wowing me with discounts on top-notch hair products. But let's talk about the real gem here—customer service. In the rare instance where a hiccup occurred, the support team swooped in like knights in shining armor, swiftly resolving any issues with grace and efficiency. It's this dedication to customer satisfaction that sets Beauty Brands apart from the rest. When it comes to shipping, patience is a virtue, and after about a week, my eagerly awaited package arrives. And let me tell you, it's like Christmas every time. The box is packed to the brim with goodies for me, my daughter, and even my little granddaughter. The range of products and deals is unparalleled, making it a one-stop-shop for all our beauty needs. Now, let's talk about those emails. The coupons are like little love notes, tempting me to indulge in more beauty treasures. The temptation is real, folks! And it's a testament to the fantastic company that Beauty Brands has become. Six years ago, my opinion might have differed, but the evolution I've witnessed is truly commendable. However, there's one tiny plea from a nostalgic heart—I miss those free samples. They were like small surprises that introduced me to new favorites. While they may be gone, my loyalty remains steadfast. In conclusion, Beauty Brands has captured my heart with its stellar sales, exceptional customer service, and irresistible deals. It's not just a store; it's a beauty haven where quality meets compassion. Thank you, Beauty Brands, for making my beauty shopping experience a delightful journey of discovery and satisfaction.

I have not ordered a product from…

A Shimmering Experience with Beauty Brands It warms my heart to share my positive experience with Beauty Brands. Although I haven't made a purchase directly from their website, they stepped in to assist me when I encountered an issue with a product from the company they acquired, Beautify Me. I had been eagerly anticipating a $114 beauty product that unfortunately never arrived. My disappointment grew when my attempts to reach out to Beautify Me went unanswered, leaving me without a refund or resolution. However, my mood shifted when Mina from Beauty Brands extended a helping hand. Despite the circumstances, her courteous and empathetic response immediately put me at ease. Mina took the time to address my concerns and, to my surprise, reached out to Beautify Me on my behalf. Her proactive approach and genuine concern for my situation left a lasting impression, demonstrating a level of care and dedication that is truly commendable. It was evident that she genuinely tried to assist me, even though the issue originated from a company they had acquired. This compassionate gesture not only salvaged my faith in customer service but also reaffirmed my trust in Beauty Brands. Their willingness to go above and beyond to support a customer, even in a situation not of their making, speaks volumes about their integrity and commitment to customer satisfaction. I am immensely grateful for the prompt and caring assistance I received from Beauty Brands, and I wholeheartedly commend their exceptional customer service. They have not only won me over as a potential customer in the future but have also restored my belief in the beauty of genuine, compassionate care. Thank you, Beauty Brands, for brightening my experience and exemplifying true dedication to your customers. Warm regards,

I’ve not ordered a product from…

My evaluate for beautybrands.com I've not ordered a product from magnificence manufacturers however have had dealings with them re the corporate they took over from (beautify me). My product $114 didn't arrive and no refund was given and I used to be unable to contact Beautify Me to observe it up. As a substitute, mina from Magnificence Manufacturers courteously replied and apparently contacted Beautify Me on my behalf. I imagine she tried really however I am anxious that she has taken over from one other firm which was not honourable.

A Heartfelt Encounter with Beauty Brands: An Unforgettable Journey

As a long-time customer, I felt compelled to share my genuine experience with Beauty Brands. While my initial purchase from the company they acquired, Beautify Me, faced challenges, Beauty Brands' exceptional customer service truly shone through. Despite my $114 product not reaching me and my inability to reach Beautify Me for a refund, Mina from Beauty Brands stepped in with unparalleled grace and professionalism. Not only did she promptly respond to my concerns, but she also went above and beyond by liaising with Beautify Me on my behalf. Though uncertainties lingered due to past experiences, Mina's commitment to resolving the issue filled me with hope and gratitude. Beauty Brands, with their compassionate team members like Mina, has proven that integrity and customer satisfaction are at the core of their values. My journey with Beauty Brands may have had a rocky start, but their unwavering dedication has won me over for life. Thank you, Beauty Brands, for turning a challenging situation into a heartfelt connection.

The product was a knock off

I can't express how disappointed I was when I received a knock-off product after ordering Biolage shampoo and conditioner. The bottles seemed off, with a label that didn't match the official Biolage packaging. It was frustrating to be told by Beauty Brands that the label had been updated when I had just verified on Biolage's official website that it hadn't. To make matters worse, it took three long weeks for the products to arrive. This experience left me feeling misled and let down. The excitement I had when placing the order quickly turned into frustration as I realized I wasn't getting the genuine Biolage products I had been looking forward to. The whole situation was frustrating and disheartening, to say the least. I hope my feedback serves as a cautionary tale for others. It's essential for companies to uphold their integrity and deliver authentic products as promised. I'd strongly advise anyone to verify the authenticity of products before making a purchase, especially when it comes to reputable brands like Biolage. While I had a disappointing experience, I hope that sharing my story will prompt improvements in transparency and authenticity from Beauty Brands to better serve their customers. Authenticity and trust should always be at the forefront of any business.

A Genuine Disappointment Turned Lesson Learnt

As a loyal customer of beautybrands.com, I recently encountered a less than pleasant experience that I feel compelled to share. Ordering what I believed to be a set of Biolage shampoo and conditioner, I excitedly awaited their arrival. However, upon unpacking the items, my excitement turned to disappointment. The bottles appeared similar, but the labels were noticeably different from the authentic Biolage products. Doubt crept in, leading me to check the official Biolage website, only to find that the label had not undergone any recent changes, contrary to what Beauty Brands had claimed. After a three-week wait for the products, it was disheartening to be faced with what seemed to be knock-off items. My trust in the brand took a hit, and I found myself questioning the authenticity of the products being sold. This experience, while disappointing, served as a valuable lesson in the importance of authenticity and integrity in the retail industry. Despite this setback, I remain hopeful that Beauty Brands will address this issue and uphold the trust of their customers by ensuring that only genuine products make their way to their patrons. This encounter, albeit a negative one, has taught me to remain vigilant and discerning when making future purchases.