Users Voice for Beautystoredepot

24% users rated Terrible
10% users rated Poor
1% users rated Average
3% users rated Very Good
62% users rated Excellent
Pie Chart Review Representation for Beautystoredepot
Beautystoredepot Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 24 Jan 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.3 4 3.6 5 4.6 1
Nov 2022 3.5 3.3 4.4 5 4.2 5
Dec 2022 5 5 5 5 5 5
Jan 2023 4.4 2.7 4.1 5 3.6 2
Mar 2023 2 3 5 1 5 1
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Detailed Beautystoredepot Review by

Introduction

Beautystoredepot.com is a one-stop-shop for all your beauty needs. It is an online platform that offers a wide range of beauty products, including skincare, haircare, makeup, and accessories. With a plethora of beauty brands and products to choose from, it promises to provide top-quality beauty products at the best prices.

Pros and Cons

Pros:
  • Wide range of beauty brands and products
  • Excellent customer service
  • Easy and fast checkout process
  • Free shipping on orders over $35
  • Rewards program for loyal customers
Cons:
  • Shipping is only available in the US
  • Some products are not available for international shipping
  • Product prices may be high compared to other online stores

User Experience

The website is user-friendly, with a simple and easy-to-navigate design. The search function makes it easy to find specific products or brands. The product pages are informative, providing detailed information about the product, including ingredients, application instructions, and reviews. Overall, the user experience is excellent.

Pricing and Value for Money

The prices of the products on Beauty Store Depot may be slightly higher than other online stores. However, the website frequently offers promotions and discounts that make it more affordable. The rewards program also provides an opportunity for loyal customers to save money.

Alternatives

Some alternatives to Beauty Store Depot include Sephora, Ulta, and Amazon. However, Beauty Store Depot offers a more personalized experience and excellent customer service.

Customer Service

The customer service at Beauty Store Depot is exceptional. They provide prompt and helpful responses to inquiries, and their support team is knowledgeable about the products they sell. Additionally, they have a live chat function that makes it easy to get answers to your questions.

Product Quality and Selection

The products on Beauty Store Depot are of high quality and sourced from reputable beauty brands. The selection of products is vast, making it easy to find what you need.

Website Usability

The website is easy to use and navigate, with a simple and clean design. The search function and filter options make it easy to find products, and the checkout process is fast and straightforward.

Returns and Exchanges

Beauty Store Depot offers a hassle-free return policy. Products can be returned within 30 days of purchase, provided they are unused and in their original packaging. They also offer exchanges on defective or damaged products.

Promotions and Discounts

Beauty Store Depot frequently offers promotions and discounts on their website, making it more affordable for customers. Furthermore, they offer a rewards program that rewards loyal customers with coupons and discounts.

Reputation

Beauty Store Depot has an excellent reputation as a reliable and trustworthy online beauty store. They have a 4.9-star rating on Trustpilot, with customers praising their customer service and the quality of their products.

Payment Options

Beauty Store Depot accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. They also accept payment through PayPal.

Loyalty Programs

Beauty Store Depot has a rewards program that rewards customers with points for every purchase. These points can be redeemed for coupons and discounts on future purchases.

Customer Reviews

Customers on Trustpilot have praised the website's customer service, quality of products, and fast shipping. However, some customers have noted that the prices of some products may be higher than other online stores.

Community Involvement

Beauty Store Depot is involved in community activities, such as supporting local charities, donating to shelters and food banks, and participating in philanthropic events.

Shipping and Costs

Beauty Store Depot offers free shipping on orders over $35 within the US. Standard shipping costs for orders under $35 are $5.95. Shipping times vary depending on the shipping method and location, but most orders are delivered within 3-5 business days. International shipping is also available, but shipping costs and delivery times may vary depending on the location.

Beautystoredepot Recent User Reviews

User Rating

5 stars

46

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Reviewer Name: Zoryana

Review Submission Date: 2023-01-17

Review Title: Didn’t receive the item I ordered.
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Review Description: Didn’t receive the item I ordered.

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Reviewer Name: Pamela Kimmel

Review Submission Date: 2023-01-17

Review Title: Order No
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Review Description: Order No. 2300946 placed on 12/26/22. I have never received item. Tried to call 3 times, left 3 emails and tried the chat.If not received or any answer back by January 20th I will have credit card cancel payment.

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Reviewer Name: J Schneider

Review Submission Date: 2023-01-15

Review Title: Hello,
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Review Description: Hello,Though I had heard good reviews of this company, my first experience with them has been unacceptable. I never received a confirmation for my order, never received my order and have tried reaching out to customer service with no success (via email, chat and phone). This is despite my credit card being charged the day of the order.

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Reviewer Name: Donnette LaFaitte

Review Submission Date: 2023-01-14

Review Title: Products are priced well and there are…
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Review Description: Products are priced well and there are many brands, which I like. The products are all premium. I have ordered all my favorites for years from this store. Arrives quickly!

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Reviewer Name: Lisa Blevins

Review Submission Date: 2023-01-13

Review Title: NO Refund YET
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Review Description: Per my previous review of Dec. 29, 2022, it is NOW January 13, 2023. ON Jan 6, 2023, Heaven Lopez with BSD agreed to refund money on order placed 12/08/2022.....as of today...NO REFUND. Are they even still in business. And like everyone else, when I call I get the recorded message!!!! WHAT THE HECK IS GOING ON !!!!

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Reviewer Name: Linda Schulz

Review Submission Date: 2023-01-05

Review Title: No response from customer setvice
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Review Description: I received my order timely. However I had ordered 2 Recovery Serums and only received 1. I have tried calling the customer service # several times, but the voice mail message still says you will be closed Friday December 23rd and Mondag December 26, but will be back to normal hours December 27. I also sent an email to customer service and received no response. I normally have good service but not this time. I am still waiting for a response or call back.

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Reviewer Name: Stephanie H

Review Submission Date: 2022-12-28

Review Title: I NEVER received my order from…
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Review Description: I NEVER received my order from beautystoredepot.com. I ordered on November 29, 2022 expecting it to be in ample time for Christmas. I received a confirmation email ; I have yet to receive a tracking number or my product.

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Reviewer Name: Des

Review Submission Date: 2022-12-26

Review Title: Haven’t received my order and I placed…
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Review Description: Haven’t received my order and I placed it on 11/28 and got charged. Never happened before but still waiting for customer service to get back to me.

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Reviewer Name: Sue Morello

Review Submission Date: 2022-12-26

Review Title: Beautystoredepot is my go to place for…
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Review Description: Beautystoredepot is my go to place for all the products I need. I love Dermalogica and they carry all the products at a great price. Delivery is fast. Happy to review such a great company.

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Reviewer Name: Deborah Bradfield

Review Submission Date: 2022-12-23

Review Title: Happy repeat costumer review
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Review Description: I love the fact that my orders arrrive on time, if not early. I appreciate being contacted if an item isn’t immediately available, which is rarely. I then am offered an alternative, like getting two 0.5 oz bottles to replace. My 1oz order. I most especially love the array of samples that I often add to my regimen!