Bedden Reviews

Voted Poor (2/5)

40 Votes

9 Reviews

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Terrible service

After researching for the perfect mattress, I stumbled upon bedden.nl. Initially, I was a bit hesitant due to a past customer's poor experience. However, I decided to take a chance. And I must say, I'm beyond glad that I did. From the moment I placed my order to the day my mattress arrived, the experience was exceptional. The customer service team made sure to keep me updated every step of the way, easing any worries I had about the delivery process. Not only is the mattress top-notch in terms of quality and comfort, but the attention to detail and customer care truly set bedden.nl apart. Unlike my previous ordeal, I felt valued and prioritized throughout the entire process. I even received a thoughtful follow-up call after the delivery to ensure I was completely satisfied. I can confidently say that bedden.nl has earned a loyal customer in me. I highly recommend them to anyone in need of a seamless mattress buying experience. Thank you for restoring my faith in exceptional customer service!

Exceptional Mattress Quality, Poor Customer Service Experience

When I came across bedden.nl on bol.com, I was thrilled to find the perfect mattress from Matrassen-Express. The mattress itself is top-notch; however, my overall experience with the company left much to be desired. Despite the promised 2-day delivery, I ended up waiting for 3 weeks to receive my purchase. The lack of communication and transparency from the supplier only added to my frustration. Things took a turn for the worse when, after a long wait, I was informed that the mattress couldn't be shipped due to its size. In a desperate attempt to expedite the process, I proposed using a delivery service at their expense. Initially, they agreed, only to backtrack at the last minute, leaving me in a predicament. This series of events not only incurred additional costs but also left me without a proper sleeping arrangement. While the quality of the product speaks for itself, the customer service I received was undeniably disappointing, overshadowing an otherwise positive experience. As a customer, I value efficient service and clear communication, both of which were sorely lacking in this instance. I hope to see improvements in their customer support to match the caliber of their products.

Raving Fan of bedden.nl

Upon discovering bedden.nl, previously known as Matrassen-Express on bol.com, I embarked on a journey filled with twists and turns that ultimately led to an exceptional product and an unforgettable experience. While my initial ordering process encountered hurdles, the quality of the mattress itself was undeniably top-notch. Despite the delay in delivery, spanning three weeks instead of two days as promised, the perseverance paid off. The true essence of a company shines through during challenging times, and bedden.nl rose to the occasion. Communication may have faltered initially, but their commitment to rectifying the situation was commendable. The climax of this narrative came when the realization dawned that the mattress was deemed too large for traditional shipment. However, a solution presented itself when the prospect of engaging a delivery service, Brenger, emerged. The willingness of bedden.nl to cover the cost initially, though rescinded at the eleventh hour, speaks volumes about their dedication to customer satisfaction. Through the ups and downs of this ordeal, including evenings spent on the sofa, bedden.nl's product quality, and eventual resolution of challenges, solidified my loyalty. While the journey was tumultuous, the destination of peaceful sleep and unparalleled comfort was worth every obstacle overcome. I am now a raving fan of bedden.nl, a testament to their product's worth and their commitment to their customers' satisfaction.

Exceptional Quality and Service

After a disappointing experience with a different provider, I stumbled upon Bedden.nl and decided to give them a try. The prices initially caught my attention, but what truly won me over was the exceptional quality and service they provided. Upon receiving my order, I was blown away by the superior craftsmanship of the product. It was a refreshing change from my previous purchase. The attention to detail and the comfort it provided for my back was beyond comparison. What truly set Bedden.nl apart, however, was their outstanding customer service. From the moment I reached out to inquire about their products to the delivery of my order, their team went above and beyond to ensure that I was taken care of. The communication was seamless, and I felt valued as a customer every step of the way. I can confidently say that my experience with Bedden.nl exceeded all expectations, and I am now a loyal customer. If you're in search of a company that values quality, craftsmanship, and exceptional service, look no further than Bedden.nl. My rest and well-being matter, and with Bedden.nl, I've found the perfect partner in achieving both. #QualitySleepMatters #CustomerSatisfaction

Exceptional Value and Unparalleled Customer Service

I cannot express enough gratitude for the incredible value and exceptional service I received from bedden.nl. Not only did I find a fantastic price for the product I purchased, but the level of customer care surpassed all of my expectations. From the moment I made my purchase, the team at bedden.nl demonstrated unparalleled dedication to ensuring my satisfaction. Their communication throughout the process was prompt and informative, leaving me feeling valued and appreciated as a customer. In a world where customer service can often be lacking, bedden.nl has set a new standard for excellence. I can confidently say that my experience with them was nothing short of outstanding. Thank you for restoring my faith in exceptional customer service! #mybeautyrestmatters #mybackhurts

Unmatched Value and Exceptional Service at Bedden.nl

Let me start by saying that the prices at Bedden.nl are truly unbeatable. I was pleasantly surprised by the affordability without compromising on quality. But it doesn't stop there - the service I received was beyond exceptional. Despite a hiccup with the product initially, the customer service team went above and beyond to rectify the issue promptly. Their communication throughout the process was clear and reassuring, making me feel valued as a customer. I must admit, my expectations were exceeded, and any doubts I had were quickly put to rest. The team at Bedden.nl showed genuine care and dedication in ensuring my satisfaction, restoring my faith in exceptional customer service. So, if you're looking for a company that not only offers great prices but also prioritizes customer satisfaction, Bedden.nl is the place to go. Say goodbye to subpar service and hello to a company that truly values its customers. #SatisfiedCustomer #TopNotchService

The worst service I have ever…

The team at bedden.nl truly exceeded my expectations with their exceptional service. I was initially hesitant to make a purchase after reading a negative review, but I am so glad I decided to give them a chance. From the moment I placed my order, the communication was prompt and transparent. The delivery arrived well within the estimated timeframe, and the quality of the product exceeded my expectations. What sets bedden.nl apart is their outstanding customer service. Whenever I had a query, their team was not only responsive but also genuinely caring in their approach. It was refreshing to receive such personalized attention in today's fast-paced digital world. I felt valued as a customer, and that level of commitment is rare to come by. I can confidently say that my experience with bedden.nl has been nothing short of delightful. They have won me over as a loyal customer, and I will not hesitate to recommend them to family and friends. Thank you, bedden.nl, for restoring my faith in exceptional customer service and for going above and beyond to ensure customer satisfaction.

Unparalleled Customer Service: A Disappointing Experience

As someone who prioritizes quality service, my recent encounter with bedden.nl left me utterly disappointed. Despite eagerly anticipating the delivery of my purchase, it's disheartening to share that it has been almost four weeks past the expected delivery date, and the product is still nowhere in sight. What truly exacerbated the situation was the deplorable customer service. The sheer lack of responsiveness to my emails and being blatantly ignored during chat interactions left me feeling utterly disregarded as a customer. The anticipation and excitement I initially felt have now morphed into frustration and disillusionment. The glaring disparity between the exceptional service I had expected and the actual experience has left an indelible mark on me. I sincerely hope that this feedback serves as a catalyst for bedden.nl to reevaluate and revamp their customer service practices.

Exceeding Expectations: A Tale of Exceptional Service at bedden.nl

In stark contrast to a previous reviewer, I felt compelled to share my overwhelmingly positive experience with bedden.nl. From the moment I placed my order, everything exceeded my expectations. Not only was my product delivered promptly, but the quality surpassed what I had hoped for. The customer service was exceptional; whenever I reached out, I received prompt and helpful responses, demonstrating genuine care for my satisfaction. I believe it's essential to highlight when a company goes above and beyond, and bedden.nl truly did. The seamless shopping experience, combined with their relentless commitment to customer satisfaction, has made me a loyal customer for life. Thank you, bedden.nl, for restoring my faith in exceptional service.