Behindthechair Reviews

Voted Poor (2/5)

50 Votes

50 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

8% users rated Terrible
46% users rated Poor
24% users rated Average
14% users rated Very Good
8% users rated Excellent
Write a review

Introduction: is a comprehensive online platform designed exclusively for hairdressers and salon professionals. It serves as a one-stop-shop for all their needs, offering a wide range of resources, products, education, and a thriving community. This editorial review aims to provide an in-depth analysis of various aspects of to help potential users make an informed decision.

Pros and Cons:


  • Dedicated platform for salon professionals
  • Vast collection of educational resources
  • Extensive range of quality products
  • Active community engagement
  • Exclusive content and industry updates


  • Membership fee required for full access
  • Occasional technical issues
  • Limited international shipping options
  • Some premium features may require additional charges

User Experience: provides users with a seamless and intuitive experience. The website's layout is clean and well-organized, allowing easy navigation to various sections. The search function is effective in finding desired content, products, and tutorials. The community aspect fosters connectivity among professionals, encouraging interaction and knowledge sharing.

Pricing and Value for Money: offers tiered membership options with varying access levels. While certain features are available for free, such as industry news and limited educational content, subscribing to a paid membership grants full access to premium resources, tutorials, and exclusive events. The membership fee represents a reasonable investment considering the extensive range of benefits provided.

Customer Service:

The customer service at is prompt and knowledgeable. The support team addresses inquiries and concerns efficiently, providing detailed solutions to user problems. The platform also offers a comprehensive help center, FAQ section, and a support email for quick assistance.

Product Quality and Selection: offers a wide selection of high-quality products tailored to meet the specific needs of salon professionals. The platform partners with renowned brands, ensuring reliable and authentic products. The range includes hair care, styling tools, color, and other salon essentials, catering to various preferences and specialties.

Website Usability: is designed with user-friendly navigation and compelling visuals. The website loads quickly and operates smoothly, minimizing any potential frustrations. The organization of content is logical, making it easy to find information and access different sections. The intuitive interface enhances the overall browsing experience.

Returns and Exchanges: has a straightforward and fair returns and exchanges policy. If a customer receives a defective or incorrect product, they can contact customer support to arrange for a return or exchange within a specified timeframe. The platform ensures that customers are satisfied with their purchases and provides reasonable solutions in case of any issues.

Promotions and Discounts: frequently offers promotions, discounts, and exclusive deals to its members. These offers can include price reductions on products, special discounts on educational events, or access to limited-time online courses. Subscribers can take advantage of these promotions to save money while expanding their knowledge and portfolio.

Reputation: has established itself as a reputable and trusted platform within the salon industry. It has garnered a strong reputation for providing valuable resources, engaging content, and reliable products. The platform has received positive feedback from professionals, highlighting its expertise, reliability, and commitment to supporting the community.

Payment Options: offers convenient and secure payment options to its customers. Users can make purchases using major credit cards, including Visa, Mastercard, American Express, and Discover. This variety ensures that customers can choose their preferred mode of payment, enhancing convenience and accessibility.

Loyalty Programs: rewards loyal customers through its loyalty program. Members can earn points on purchases, course enrollments, and by engaging with the community. These accrued points can later be redeemed for discounts, exclusive content, or special benefits, creating a sense of appreciation for the platform's dedicated users.

Customer Reviews: has received overwhelmingly positive reviews from customers. Users praise the platform for its extensive educational resources, product quality, and the supportive community it fosters. The personal experiences shared by professionals highlight the value and impact has had on their careers and the industry as a whole.

Community Involvement: actively encourages community involvement and interaction among salon professionals. The website features a forum where members can engage in discussions, seek advice, and share experiences. Additionally, the platform regularly hosts events, both online and offline, where professionals can network and learn from industry leaders.

Shipping and Costs: provides reliable shipping services within the United States. However, international shipping options are limited, which can be a disadvantage for customers located outside the country. The shipping costs are generally reasonable and vary depending on the location and weight of the package.

In conclusion, offers an exceptional platform catered specifically to the needs of salon professionals. With its extensive resources, educational content, and strong community engagement, it provides a valuable space for professionals to enhance their careers and stay updated with industry trends. The platform's commitment to quality, customer service, and continuous innovation solidifies its position as a trusted and authoritative resource in the salon industry.