Belivehotels Reviews

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60 Reviews

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Going Above and Beyond for Our Customers

I recently had an experience with belivehotels.com that left me feeling disappointed and frustrated. My all-inclusive package was not up to par and to make matters worse, I encountered damp bedding in my room. When I requested to speak with the General Manager, Jose, I faced multiple setbacks in trying to have my concerns addressed. Despite being promised a resolution and a phone call, I felt ignored and disrespected. However, it was the dedication and honesty of the receptionist and other staff members that restored my faith in the hotel. They were empathetic and genuinely concerned about my experience. While the issues with the amenities and Jose's unavailability were disheartening, the sincere efforts of the staff did not go unnoticed. The positive interactions with the rest of the team only highlighted the stark difference in treatment by the General Manager. I believe that Jose could greatly benefit from learning from his own staff. Despite the challenges I faced, the commitment of the hotel staff to customer satisfaction ultimately made an impact on me.

An Exemplary Service Experience at belivehotels.com

In my recent stay at belivehotels.com, I encountered a few challenges regarding the all-inclusive package and damp bedding. Despite these issues, the exceptional service provided by the staff, particularly Jose, the General Manager, truly stood out. Initially, when attempting to address our concerns, we faced some miscommunications about Jose's availability. However, once we finally connected with him, his willingness to listen and resolve the situation was commendable. Despite a setback in communication, Jose's dedication to rectifying the problems was evident. Despite our bedding still being damp after the initial attempt to rectify it, the swift response from the receptionist in addressing the issue was praiseworthy. Even in Jose's absence due to unforeseen circumstances, the professionalism and quick actions taken by the rest of the staff reflected positively on the hotel's commitment to guest satisfaction. While the initial inconveniences were frustrating, the genuine efforts made by the staff to address them and rectify the situation were greatly appreciated. It is clear that the team at belivehotels.com values customer feedback and strives to ensure each guest has a pleasant and comfortable stay. In conclusion, my experience at belivehotels.com highlighted the importance of effective communication and exemplary customer service. Despite encountering challenges, the dedication and professionalism of the staff, particularly in striving to exceed expectations, left a lasting impression. I would like to extend my gratitude to Jose and the entire team for their efforts in addressing and resolving the issues promptly and effectively.

Exceeding Expectations with Unparalleled Customer Service

I recently had a less-than-ideal experience with belivehotels.com, where I encountered issues with an all-inclusive package and damp bedding. Frustrated, I sought out General Manager Jose to address my concerns. However, communication seemed to be amiss as I was bounced around waiting for his availability, only to find a lack of follow-through from his end. Despite promises for resolution and personal contact, the situation escalated when I discovered my bedding still damp upon returning to my room. The lack of accountability and professionalism exhibited by Jose was disheartening, leading to further disappointment. However, amidst the chaos, the receptionist staff displayed remarkable attentiveness and honesty in their interactions. The experience highlighted the importance of transparent communication and empathy in customer service. While the initial issues were significant, the true letdown stemmed from the lack of integrity and respect shown by a key staff member. Moving forward, I hope for improved training and leadership within the management team to prevent such experiences from recurring. In the end, it's not just about resolving complaints but about valuing and respecting customers' voices and concerns. It is this human touch and genuine care that truly sets a business apart in the hospitality industry.

Be Live adults Puerto de la Cruz

After researching several options for our honeymoon, we decided on the Be Live Adults Hotel in Puerto de la Cruz Tenerife, and it was an absolutely perfect choice. The entire experience was nothing short of fantastic. From the moment we arrived, the staff went above and beyond to make us feel welcome and attended to all our needs. The room we were provided with was not only comfortable and spacious but also offered the most breathtaking view of Teide, which greeted us every morning. It was a picture-perfect start to each day of our honeymoon. The culinary offerings at the hotel were equally impressive. We enjoyed a wide variety of delicious dishes every day, and the quality of the food truly exceeded our expectations. The attentive service from the restaurant staff added to the overall dining experience, making each meal a delight. The pool area was a true highlight of our stay. Basking in the sun all day by the stunning pool, with a convenient bar just steps away, felt like pure paradise. Whether we were taking a refreshing dip or simply lounging poolside, it was the perfect setting for ultimate relaxation. Additionally, the hotel's indoor bar also left a lasting impression with its generous pours and inviting ambiance. Needless to say, we have already started planning our return. This charming hotel has left a lasting impression on us, and we can't wait to experience its welcoming atmosphere and top-notch service once again. This truly was the perfect start to our new journey together as newlyweds. We highly recommend the Be Live Adults Hotel for anyone looking for a memorable and relaxing getaway. It's simply unforgettable.

A Perfect Honeymoon at Be Live Adults Hotel

My experience with belivehotels.com was nothing short of extraordinary. My spouse and I chose the Be Live Adults Hotel in Puerto de la Cruz, Tenerife, for our honeymoon in February, and it exceeded all our expectations. The staff went above and beyond to ensure our comfort, the room provided a stunning view of the Teide volcano, and the culinary offerings were diverse and delectable, showcasing a new array of dishes each day. One of the highlights was the breathtaking pool, basking in the sun all day and conveniently accompanied by its own bar. Inside the hotel, the bar was equally exceptional, serving impressively generous pours. The overall experience was so remarkable that we are eagerly looking forward to revisiting whenever the opportunity arises. This hotel truly made our honeymoon an unforgettable experience, and I cannot recommend it enough to anyone seeking a perfect mix of luxury, relaxation, and top-notch service.

A Mesmerizing Honeymoon Escape at Be Live Adults Hotel in Puerto de la Cruz

Embarking on our honeymoon journey, we chose the exquisite Be Live Adults Hotel in Puerto de la Cruz, Tenerife, and it exceeded all our expectations. The exceptional staff enchanted us with their warmth and attentiveness, making every moment special. Waking up to a stunning view of Teide each morning from our cozy room was truly breathtaking, setting the perfect tone for each day. The culinary experience was a highlight, with a diverse array of delectable dishes that tantalized our taste buds. Every meal was a delightful exploration of flavors, showcasing the culinary expertise of the talented chefs. The pool area, basking in the sun all day, provided a serene oasis where we could unwind and create lasting memories. The convenience of the poolside bar added a touch of luxury, ensuring our relaxation was accompanied by refreshing drinks just steps away. Within the confines of the hotel, the bar beckoned us with its inviting ambiance and generously poured drinks, creating a lively atmosphere where we could unwind and savor the evening hours. The holistic experience at Be Live Adults Hotel left an indelible mark on our hearts, and we eagerly anticipate the opportunity to return and relive the magic of this enchanting sanctuary. Our honeymoon was truly elevated by the unparalleled hospitality and experiences offered at Be Live Adults Hotel in Puerto de la Cruz.

Ridiculous evening kids club now on the…

Unbelievable! I had to share my thoughts on the incredible evening kids club that's now on the rooftop. It's truly a ridiculous and dangerous setup that the authorities should never have allowed. The lack of consideration for neighbors and guests in adjacent rooms is just mind-boggling. I've been a loyal customer for over 7 years, and to see this level of negligence is beyond disappointing. The noise and disruption have left me completely dissatisfied, and it's such a shame considering the many enjoyable visits I've had over the years. It's truly baffling how such a wonderful place could allow such a drastic decline in quality and customer experience. I hope this issue is addressed soon because I'd love to continue enjoying this establishment without the added stress and inconvenience.

Unforgettable Family Vacation Turned Nightmare: The Shocking Kids Club Experience

During our stay at belivehotels.com, we were excited to enjoy a peaceful evening while the kids had fun at the kids club. Little did we know that our evening would turn into a nightmare. To our dismay, the kids club was set up on the roof, posing a serious safety hazard. The authorities' approval of this dangerous setup left us utterly disappointed. The lack of consideration for the safety of both the children and the neighboring guests was truly concerning. Having been loyal patrons, with over 10 visits in the last 7 years, this experience has left us deeply disheartened. The sheer negligence displayed by the hotel management in this matter was, for lack of a better word, ridiculous. Our once-incredible family vacations have now been tainted by this appalling event. It's regrettable to label our long-standing favorite hotel in this manner, but the lack of responsibility and common sense displayed by the hotel team during this incident is simply unacceptable. We sincerely hope that the necessary steps are taken to rectify this situation, ensuring the safety and satisfaction of all guests. Despite the disappointing turn of events, we are open to revisiting the hotel in the future, provided that significant improvements are made and our concerns are genuinely addressed.

An Unforgettable Evening Turned Disappointing: My Experience with Belivehotels Kids Club

As a loyal patron of Belivehotels for the past seven years, I have always looked forward to the evening kids club activities. However, my recent visit left me utterly disappointed. The kids club had been moved to the rooftop, a decision that I found completely ridiculous and unsafe. It baffled me that such a dangerous setup was allowed by the authorities, with no apparent regard for the safety of the children or the peace of neighboring guests. Despite my long-standing loyalty to the hotel chain and having visited over 10 times, this experience left a bitter taste in my mouth. The lack of consideration displayed in this new arrangement was deeply concerning. It pains me to say that the once enjoyable evening ritual turned into a source of discontent and frustration for me. I hope that Belivehotels reconsiders their approach to the kids club setup and prioritizes the safety and comfort of all guests in the future. As much as I have cherished my past experiences at the hotel, this recent incident has left me questioning the regard for guests' well-being. My hope is that this feedback will be taken constructively, leading to positive changes for all visitors in the future.

My Heartwarming Stay at belivehotels.com

I recently had the pleasure of staying at belivehotels.com in June/July 2023, and I must say, it was an unforgettable experience! The breakfast spread was always delightful, offering a variety of options including eggs, sausage, beans, toast, and the opportunity to craft a custom toastie. And let's not forget the delightful coffee that never failed to lift my spirits in the morning. Now, let's talk about dinner. Despite some negative reviews, I was pleasantly surprised by the evening meals. As a guest in a 3-star hotel, I wasn't expecting a gastronomic feast, but there was always something delicious on offer. I mean, we're not at the Ritz, but I found the meals perfectly satisfying. I can't continue without giving a shoutout to Vivian, our dedicated and polite cleaner. She went above and beyond to ensure our room was spotless and even personally returned a forgotten item to me after check-out. The hardworking staff truly made our stay special. While the property may need a bit of a touch-up, there were no major issues in my room. The cleanliness was impeccable, and any potential pests were promptly dealt with. I'd gladly return without hesitation, especially considering the value for money. Lastly, a small note to the hotel owner – the pool could use some adjustments, particularly a more gradual depth near the steps. It's a minor detail, but one worth considering. Oh, and parents, take note – only pool noodles are allowed, no inflatables. In conclusion, my stay at belivehotels.com was a heartwarming and pleasant experience. I'm grateful for the memories and would highly recommend it to fellow travelers looking for a budget-friendly and enjoyable getaway.

An Unforgettable Summer Stay at Belivehotels: A Genuine Review

During my trip to Belivehotels in June and July 2023, I had an experience worth sharing. The breakfast spread was always satisfying, offering a variety of options from eggs and sausages to make-your-own toasties. The coffee was top-notch, setting a perfect start to my days. As for the evening meals, contrary to some negative feedback, I found them to be more than adequate for a 3-star hotel. With a selection that included salmon, cod, chicken, and crispy duck, there was something to please every palate each night. I must highlight the exceptional service provided by our cleaner, Vivian. Her friendly demeanor and hard work ethic truly stood out. Vivian went above and beyond to ensure I was reunited with a misplaced headband, even after my check-out. The dedication of the staff, despite the need for a fresh coat of paint in some areas, was commendable. Our room was impeccably clean, free of any unwelcome critters, and equipped with necessary precautions like insect spray under the sink. Reflecting on my stay, I wholeheartedly affirm my willingness to return. The value for what we paid exceeded my expectations, and I have no hesitation in recommending this hotel. A minor suggestion to the hotel owner would be to consider adjusting the pool's depth gradient near the steps for enhanced safety and enjoyment. Furthermore, a note to parents: while inflatables are not permitted in the pool, noodles are allowed for your convenience. In conclusion, Belivehotels left a lasting impression on me. It's not just about the facilities; it's about the dedicated staff, the cleanliness, and the overall experience that matters. This honest review encapsulates my genuine appreciation for a memorable summer stay at Belivehotels.

A Memorable Stay at Belivehotels.com: My Experience in June/July 2023

My recent visit to Belivehotels.com in June/July 2023 left me with a lasting impression. From the moment I arrived, I was welcomed by a cozy atmosphere and friendly staff. The highlight of my day was always the breakfast spread; eggs, sausages, beans, toast, and the option to make a toastie - there was something for everyone! And let's not forget the delicious coffee that added that extra touch to kick start my day! Despite being in a 3-star hotel, I found the evening meals surprisingly satisfying. While some might have complaints, I felt there was a decent variety each night. The staff made sure we never went hungry, and I appreciate their efforts to cater to guests' needs. Special mention to our cleaner, Vivian, whose kindness and hard work didn't go unnoticed. The cleanliness of our room was impeccable, free from any unwelcome guests. The hotel's prompt action with pest control measures reassured me of their commitment to guest satisfaction. I would gladly return without hesitation, considering the value for money we received. However, a small note to the hotel owner - the pool could benefit from a more gradual depth near the steps for added safety. Also, it's essential for parents to know that only pool noodles are allowed, not inflatables. Overall, my stay at Belivehotels.com was delightful, and I applaud the staff for their hard work and dedication. Despite minor flaws, the warmth and hospitality I experienced overshadowed any imperfections. I look forward to my next visit, knowing that I'll be greeted with the same level of care and comfort.

Overpriced more like a 2/3 star

I recently had the pleasure of staying at Be Live Experience in Lanzarote and I can't help but share my exceptional experience. From the moment I checked in, I was greeted by the warmest and most accommodating staff. The executive sea view room exceeded all my expectations and the views were simply breathtaking. I had read some negative reviews about the maintenance of the rooms, but I can confidently say that my room was immaculate and inviting. The adult package provided an elevated and sophisticated dining experience. The buffet offered an array of delectable dishes that were fresh and well-prepared. I was particularly impressed by the attention to detail in providing different pillow options and scents for a truly personalized stay. The quality of the amenities surpassed my expectations and truly enhanced my overall comfort. Throughout my stay, the staff displayed an unwavering commitment to ensuring a memorable experience. They were attentive, friendly, and consistently went above and beyond to cater to my needs. I felt valued as a guest, which made my stay all the more special. I must mention the pool area, which was a serene oasis. Contrary to other reviews, I found the sun bed situation to be well-managed, and I never encountered any issues securing a spot. The pool itself was immaculately maintained and provided a tranquil escape. In summary, my time at Be Live Experience was nothing short of perfect. The exceptional service, stunning accommodations, and remarkable attention to detail made it an unforgettable holiday. I wholeheartedly recommend this hotel to anyone seeking an impeccable and rejuvenating retreat. I am already looking forward to my next visit and can't wait to relive the unforgettable memories.

A Gem in the Rough: Unforgettable Experience at Be Live Experience – Lanzarote- Lanzarote Beach

As a seasoned traveler, I must admit that my recent visit to Be Live Experience - Lanzarote- Lanzarote Beach did not start off on the best footing. However, as the saying goes, "Don't judge a book by its cover." Despite initial reservations, the charm of this hotel and the genuine warmth of its staff won me over. Upon arrival, the executive sea view room appeared slightly worn, but its breathtaking view quickly became the focal point of my stay. The adult package did have its quirks, but the outstanding hospitality of the staff overshadowed any shortcomings. The inclusion of choice pillows and scents was a delightful touch, even though it was not explicitly mentioned upon check-in. The dining experience, while not flawless, had its moments. Yes, there were instances of dishes being kept warm, and the time between placing an order and being served seemed rushed. However, the impeccable service and the willingness of the staff to accommodate special requests were commendable. The issue of sunbeds did arise, as guests seemed to be early risers in the bid to secure prime spots. Despite this, the inviting pool areas and the stunning beach more than made up for any inconvenience. As for the hotel's overall condition, I do agree that it would benefit from some rejuvenation. Nevertheless, the genuine friendliness and eagerness to please exhibited by the staff transformed this stay into an unforgettable experience. In conclusion, my stay at Be Live Experience - Lanzarote- Lanzarote Beach was a memorable one. The hotel may have its flaws, but it is the impeccable service and the genuine warmth of the staff that truly set it apart. I would not hesitate to return, knowing that I will be welcomed with open arms and unparalleled hospitality.

A Gem Amidst Imperfections: My Belivehotels.com Experience Unveiled

Reflecting on my recent stay at Be Live Experience - Lanzarote- Lanzarote Beach, I found myself grappling with a mixture of emotions. The allure of a luxurious retreat was swiftly replaced by the harsh reality of worn-out furnishings and lackluster amenities. The executive sea view room, albeit promising on the website, revealed signs of neglect – from peeling wardrobes to tired beds with ominous springs. The adult package, supposedly a premium offering, fell short of expectations as we were ushered into a dimly lit section of the buffet restaurant akin to a secluded cage. The promise of personalized comfort through pillow choices and scents remained unfulfilled, shrouded in mystery as our basic pillows failed to provide adequate support. Even the simple pleasure of donning a plush gown was marred by threadbare linens, requiring us to request replacements. Dining experiences were equally underwhelming, with hastily prepared meals that arrived almost as soon as our orders were placed, culminating in rushed meals within a half-hour timeframe. The lack of sunbed regulations created a chaotic scene by the pool, where early risers staked claims for hours on end, leaving others scrambling for a place under the sun's embrace. Despite these shortcomings, the saving grace of Be Live Experience was undoubtedly its warm and accommodating staff, who endeavored to exceed our expectations at every turn. However, the overarching ambiance of weariness and neglect cast a shadow over the otherwise gracious hospitality extended to us. As I pondered the broader implications of my stay, contemplating the future of this hotel chain, I couldn't help but harbor reservations about future visits. In conclusion, Be Live Experience - Lanzarote- Lanzarote Beach stands as a testament to missed potential, overshadowed by a dire need for rejuvenation and modernization. While it may suffice for those prioritizing quantity over quality, discerning travelers seeking a harmonious blend of comfort and sophistication may find themselves seeking solace elsewhere. Amidst the flaws and imperfections, a glimmer of hope persists, urging this establishment to rise above its current stature and reclaim its position as a beacon of luxury and elegance in the vibrant landscape of Lanzarote.