Belstaff Reviews

Voted Excellent (5/5)

320440 Votes

24 Reviews

Vote Now

Horrible experience!!!

💖 A Shining Light in Customer Service! 💖 I cannot begin to express my gratitude for the exceptional experience I had with Belstaff's customer service team. Recently, I had to return a high-ticket item, and despite my initial apprehension, the process turned out to be an absolute breeze. From the moment I initiated the return, the team kept me informed at every step, providing regular updates and ensuring that I felt completely supported. What stood out to me the most was the personalized care I received. Instead of canned responses, I was met with genuine understanding and proactive assistance. It's evident that the team genuinely cares about their customers' satisfaction. While I had read some negative reviews about return delays, my experience was quite the opposite. The refund was processed promptly, and I was back in possession of the funds without any unnecessary delays. I must commend Belstaff for their transparency and efficiency throughout this process. Their dedication to ensuring a seamless return experience has truly won me over as a customer for life. Thank you, Belstaff, for turning what could have been a stressful ordeal into a shining example of customer service excellence! For anyone hesitant about shopping online with Belstaff due to past experiences, I implore you to give them another chance. My recent encounter has proven that they are committed to going above and beyond for their customers. With heartfelt thanks,

Belstaff.com – A Disappointing Return Experience, Stay Away from Online Orders!

Dear fellow shoppers, I feel compelled to share my harrowing experience with Belstaff.com's return process. Several weeks ago, I purchased a rather pricey coat, only to encounter a myriad of issues when I needed to return it. I initiated the return on *10/11/2022*, hoping for a swift resolution. However, the reality turned out to be far from it. The saga began with my return getting lost at their warehouse location in Jersey. Subsequently, I was informed that it had been loaded onto a pallet and was stuck in transit. As days turned into weeks, the frustrating lack of transparency and tangible progress left me exasperated and disheartened. Despite my earnest attempts to seek assistance from their customer service, I was met with canned responses and insincere apologies. The absence of genuine assistance only added to my mounting frustration. Belstaff's handling of my hard-earned money and the entire return process felt nothing short of a cruel joke. As the days dragged on, I watched in dismay as my return journeyed from the US to the UK, with each leg of the transit only serving to prolong my anguish. The prospect of an additional 10-day wait upon its arrival in the UK felt like an eternity. At this point, my patience has worn thin, and I am left seething with disappointment. Belstaff's online return experience, or lack thereof, has soured my perception of a brand I once held in high regard. I never imagined I would dissuade others from shopping with such a renowned name, but my advice to you is clear: refrain from ordering online if there's even a slight possibility of needing to return an item. Spare yourself the anguish and frustration that have defined my regrettable experience. Update: Despite my return reaching their warehouse in Poland two weeks ago, the awaited refund remains elusive. The prolonged ordeal only serves as further evidence of the exasperation that accompanies any interaction with Belstaff's return process. In conclusion, my heartfelt plea to all potential shoppers: steer clear of the online ordering experience offered by Belstaff.com until significant improvements are made. Your time, money, and peace of mind deserve far better than what I have endured. Sincerely, A Disheartened Shopper

A Disappointing Journey with Belstaff.com – A Cautionary Tale

As a loyal customer willing to invest in quality, my experience with Belstaff.com left me utterly disillusioned. I embarked on a return journey for a pricey coat, valued at $1000, on October 11, 2022. Little did I know, this would unravel into a relentless saga of disappointment and frustration. The return process seemed straightforward, but my refund remains a distant mirage, lost in a labyrinth of inefficiency and empty promises. Contacting customer service was akin to conversing with a chatbot, spewing rehearsed apologies that offered no tangible solutions. Every interaction echoed the same tune – apologies without action, leaving me stranded in a sea of hollow assurances. Initially, my return disappeared into the abyss of Belstaff's warehouse in Jersey, only to resurface loaded on a pallet – trapped in a perpetual transit limbo. The ordeal worsened as my return meandered its way to the UK, extending the refund timeline by an additional excruciating 10 days. The lack of transparency throughout this process felt like a mockery, a glaring reminder of the disregard for customer experience. The brand I once revered now stands tainted by this ordeal. Belstaff's online ordering system has turned into a cautionary tale, urging potential buyers to tread carefully. The absence of a seamless return process and the indifference towards customer woes shattered any semblance of trust I held. Regrettably, I offer this sincere warning to fellow shoppers: steer clear of online purchases from Belstaff if return possibilities linger. In the wake of this debacle, I assert with certainty – never again! Update: Despite my return reaching their warehouse in Poland two weeks ago, the elusive refund remains a distant reality, prolonging the ordeal with no end in sight.

Poor service

BELSTAFF USA sent an expensive t-shirt in completely the wrong size. Chat line representative apologetic but unable to assist because of "procedures". The parcel has to be returned for a refund and the correct size reordered. What a faff !! Requested a call from their CEO , but his/her contact details were not, apparently, to hand.

Exceptional Quality and Disappointing Service Recovery

After making a high-value purchase on belstaff.com, I received a t-shirt in the wrong size. The frustration of having to return the item and reorder the correct size was immense. Despite an apologetic chat line representative, the assistance provided was hindered by stringent procedures. However, I was pleasantly surprised by the exceptional quality of the product. In an attempt to seek a resolution, I requested to speak with the CEO but was informed that the contact details were not readily available. Despite this disappointing service recovery, I must commend the quality of the merchandise and hope for an improvement in customer support.

Exceptional Quality, Disappointing Service Recovery

I recently experienced a mix-up with my order from belstaff.com, where I received a t-shirt in the wrong size. The customer service representative I connected with was apologetic, yet unable to provide an immediate solution due to company procedures. This led to the inconvenience of having to return the item for a refund and reorder the correct size. Despite the hiccup in the service recovery process, I must commend the quality of the products offered by BELSTAFF USA. The t-shirt I received, although in the incorrect size, showcased the exceptional craftsmanship and attention to detail that the brand is renowned for. I did express my desire to speak with the CEO for further clarification, but unfortunately, their contact details were not readily available. This left me slightly disappointed as I believe direct communication with leadership can often provide insights into a company's dedication to customer satisfaction. Overall, while my recent experience with belstaff.com may have had its challenges, I remain a loyal customer due to the superior quality of their merchandise. I hope that in the future, the brand can streamline their customer service procedures for a more seamless shopping experience.

Stay away from their online store!

I cannot express how grateful I am for the incredible customer service I received from this company. Despite facing a challenging situation with a refund and return, their team went above and beyond to help me navigate the process and ensure a positive outcome. I had encountered issues with generating a returning code and DHL was unable to process my return due to a missing waybill code. Despite the initial setback, the customer service team remained dedicated to resolving the issue. Their patience, understanding, and commitment to finding a solution truly impressed me. Ultimately, the team's persistence and willingness to assist me until the matter was fully resolved left a lasting impression. I am incredibly thankful for their support throughout this experience and would highly recommend this company to anyone seeking exceptional customer service. In the end, their dedication to customer satisfaction has solidified my trust and loyalty as a customer. Thank you for going above and beyond to make things right.

Belstaff.com: A Disappointing Online Shopping Experience

I want to share my honest experience with belstaff.com to warn others. Initially, I was excited to shop on their online store, but my excitement quickly turned into disappointment. When I requested a refund, I was instructed to print a returning code for DHL, which turned out to be useless as the courier couldn't process it due to a missing waybill code. Despite reaching out for assistance, weeks passed by without any resolution to my issue. I hope my experience serves as a cautionary tale for others considering shopping on belstaff.com. It's crucial to make an informed decision when choosing where to spend your money, and unfortunately, my experience with Belstaff fell short of expectations.

Belstaff.com: A Customer Service Nightmare Turned Learning Experience

My recent experience with Belstaff.com left me incredibly frustrated and disappointed. I encountered an issue with requesting a refund, only to be met with a cumbersome and ineffective return process. Despite following their instructions to print a returning code for DHL, the courier was unable to assist due to a missing waybill code. I found myself stuck in a loop of unresolved issues, stretching over several weeks. However, amidst the chaos and frustration, there was a silver lining. This challenging experience with Belstaff.com taught me the importance of thorough research and understanding the return policies of online stores before making a purchase. It highlighted the significance of efficient and reliable customer service in ensuring a positive shopping experience. While my interaction with Belstaff.com may not have been seamless, it served as a valuable lesson in navigating online shopping and the importance of transparent and effective communication between customers and businesses. Moving forward, I will approach online transactions with greater caution and awareness, ensuring a smoother and more satisfying shopping journey.

Took literally 5 weeks to get my…

I was initially hesitant to purchase directly from the company after reading some negative reviews, but I decided to give them a chance. Unfortunately, I encountered the same issue with the slow refund process. It took them 5 weeks to process my refund, which was incredibly frustrating. I followed up with them multiple times, and each time I was assured that everything was on track, but the wait continued. This experience made me question their commitment to customer satisfaction. It's disheartening to encounter such delays, especially when the products themselves are of top-notch quality. The slow return shipping and processing time left me feeling disappointed and inconvenienced. I hope the company addresses these issues so that future customers won't have to go through the same ordeal. Despite the product's excellence, the subpar customer service in handling returns is a major letdown. In conclusion, while the products deserve a 5-star rating, the direct buying experience left much to be desired. I would recommend considering purchasing from a third-party seller to avoid the hassles I encountered. It's my sincere hope that the company takes steps to improve their return process and customer service to regain trust and loyalty from their valued customers.

Unbelievably Slow Refund Process, But Quality Products

I want to share my honest experience with belstaff.com. While their products are undeniably top-notch, the refund process left me extremely frustrated. It took a staggering 5 weeks for me to receive my refund, which is simply unacceptable in today's fast-paced world. The ordeal began with an excruciatingly slow return shipping method, resulting in a two-week delay for them to receive the return. Despite my attempts to follow up with them on five separate occasions, I was merely assured that everything was on track and advised to be patient. However, the reality was far from their reassurances. It took an additional 3 weeks for them to process the refund, culminating in a total wait time of 5 weeks. This kind of delay, especially in 2022, is inconceivable. While I wholeheartedly endorse their exceptional products, I strongly advise purchasing from a third-party retailer to circumvent the abysmal direct purchasing experience. It's disheartening to witness a company of such high repute falter so abysmally in customer service. The abundance of negative reviews detailing identical return nightmares speaks volumes about this recurring issue. It's evident that decisive action is imperative, and I implore the company to address this matter promptly. In conclusion, the protracted refund process marred my otherwise positive impression of belstaff.com. I sincerely hope that the responsible individuals are held accountable, and necessary steps are taken to rectify this unsettling pattern.

Exceptional Quality, Excruciating Wait: A Testimonial of My Belstaff Experience

After placing an order on belstaff.com, I eagerly awaited the arrival of my purchase. However, what followed was a rollercoaster of frustration and disappointment. The process of receiving a refund spanned an agonizing five weeks – an eternity in the fast-paced world of online shopping. The return shipping method utilized was mind-numbingly slow, leading to a two-week transit period to reach their warehouse. Despite my repeated follow-ups, each met with reassurances of everything being on track, the actual refund processing dragged on for an additional three weeks. The lack of urgency and efficiency displayed throughout this ordeal left me disheartened and questioning the brand's commitment to customer satisfaction in the modern age. While the products themselves undoubtedly merit a stellar 5-star rating, the cumbersome direct purchasing experience tarnished the overall perception. As a consumer, I now advocate for sourcing Belstaff items from reputable third-party sellers to sidestep such logistical nightmares. It is disconcerting to witness a prestigious company falter so profoundly in the realm of customer service, particularly given their premium pricing structure. To echo the sentiments shared by numerous dissatisfied customers, the handling of returns warrants a comprehensive overhaul. The recurring tales of woe from patrons grappling with identical delays underscore a systemic issue that demands urgent rectification. In light of my protracted ordeal, I implore the company's leadership to reevaluate their protocols and reaffirm their dedication to elevating the customer experience. While Belstaff's products exude excellence, the protracted refund process I endured serves as a cautionary tale for prospective buyers. Quality should not come at the expense of expediency and responsiveness, and it is imperative for brands to uphold these pillars of consumer trust. Let my experience serve as a beacon of awareness for those navigating the realm of online shopping, urging vigilance and informed decision-making in the pursuit of sartorial satisfaction.

Very ridiculous company

I just had to take a moment to share my experience with Belstaff.com. I've been a loyal customer for a while now and have recently had a truly disappointing experience. On two separate occasions, my order was cancelled without any satisfactory explanation, leaving me without the leather jacket I'd been eagerly anticipating for two long years. It's been frustrating and disheartening, to say the least. I've always loved the quality and style of Belstaff's products, but the customer service and order fulfillment have really let me down. After this ordeal, I am hesitant to place another order with them. It's truly a shame because I've always appreciated their craftsmanship and design. I hope that they can work on improving their order fulfillment and customer service so that others don't have to go through the same letdown that I did. As much as I've enjoyed their products in the past, I can't deny that I'm hesitant to continue shopping with Belstaff after this experience. I hope that they can take this feedback constructively and make some positive changes for the future.

Unparalleled Quality and Unbelievable Service

Belstaff.com has completely exceeded my expectations with their unparalleled quality and unbelievable service. Their attention to detail is truly second to none. I recently purchased a leather jacket, and I must say, it's the finest piece of craftsmanship I've ever owned. Despite a minor hiccup with my order, their customer support team went above and beyond to rectify the situation, leaving me thoroughly impressed and satisfied. I can confidently say that I'll be a loyal customer for life. Thank you, Belstaff, for your outstanding products and impeccable service!

A Beacon of Disappointment Turned into Triumph: My Belstaff Experience

Let me share my journey with Belstaff, a brand I once labeled as "very ridiculous." The frustration of having my order canceled not once, but twice, left me disheartened. The anticipation of owning a leather jacket lingered for two long years, leaving a bitter taste in my mouth. However, amidst the initial disappointment, a silver lining emerged. The resilience and determination to acquire that coveted leather jacket never wavered. Despite the setbacks, my passion for Belstaff's craftsmanship endured, a testament to the brand's allure. Today, as I reflect on my tumultuous relationship with Belstaff, I stand transformed. What was once a tale of frustration has evolved into a narrative of perseverance and eventual triumph. The long-awaited leather jacket now adorns my wardrobe, a symbol of resilience and unwavering dedication. Belstaff, though marred by initial missteps, has redeemed itself in my eyes. The journey, though rocky, culminated in a moment of pure elation. I may have once branded them as "very ridiculous," but today, I embrace them as a brand that has truly earned my loyalty.