Users Voice for Belvilla

21% users rated Terrible
7% users rated Poor
3% users rated Average
11% users rated Very Good
58% users rated Excellent
Pie Chart Review Representation for Belvilla
Belvilla Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 01 May 2019

Last updated by on 06 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Oct 2022 4.5 1.3 4.7 1 3.5 4
Nov 2022 4.8 1.4 4.5 5 5 3.3
Dec 2022 5 5 5 5 5 5
Jan 2023 3.6 1.4 4.1 2 4.9 2.7
Mar 2023 2.8 1.3 5 1 4.2 3
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Detailed Belvilla Review by

Introduction

Belvilla.com is an online marketplace that offers a wide range of holiday homes in Europe. The platform connects travelers with property owners, allowing them to book vacation rentals directly. With more than 40 years of experience in the holiday rental industry, Belvilla offers a vast collection of unique properties, from cozy apartments to luxurious villas.

Pros and Cons

Pros:
  • Large selection of holiday homes in Europe
  • Competitive pricing
  • Easy booking process
  • 24/7 customer support
  • Variety of payment options
Cons:
  • Limited vacation rentals outside of Europe
  • No loyalty program

User Experience

Belvilla.com provides a user-friendly interface, making it easy for travelers to find the perfect vacation rental. The platform includes high-quality images and detailed descriptions of each property, along with customer reviews to help guide decision making. The website’s search function allows users to filter by location, dates, and amenities to find the desired property quickly.

Pricing and Value for Money

Belvilla offers competitive pricing for its holiday homes. The website includes various price filters, allowing users to find properties that fit within their budget. In addition, the platform offers deals and promotions throughout the year, providing travelers with excellent value for their money.

Alternatives

Other vacation rental platforms that offer similar services to Belvilla.com include Airbnb, Booking.com, and Vrbo.

Customer Service

Belvilla.com provides excellent customer support. The platform includes a 24/7 customer service team that can assist with any inquiries or issues that arise. In addition, the website provides an extensive FAQ section and a live chat feature for real-time support.

Product Quality and Selection

Belvilla.com offers a vast selection of high-quality holiday homes across Europe. The platform includes a variety of property types, from small apartments to large villas, catering to different traveler’s preferences.

Website Usability

Belvilla.com is easy to use, with a well-organized and responsive website. The platform is accessible on both desktop and mobile devices, ensuring travelers can book their vacation rentals on the go.

Returns and Exchanges

Belvilla.com has a flexible cancellation policy. The platform allows travelers to cancel their bookings, with varying cancellation fees depending on when the cancellation occurs.

Promotions and Discounts

Belvilla.com offers various promotions and discounts throughout the year. The platform includes a dedicated deals section, offering discounted prices on select properties.

Reputation

Belvilla.com has a strong reputation in the vacation rental industry. The platform has received positive reviews from customers, highlighting the vast selection of properties, competitive pricing, and excellent customer service.

Payment Options

Belvilla.com provides a variety of payment options. The platform accepts credit cards, PayPal, and bank transfers, ensuring travelers can choose the method that suits them best.

Loyalty Programs

Belvilla.com currently does not offer a loyalty program. However, travelers can access exclusive deals and promotions by subscribing to the website’s newsletter.

Customer Reviews

Belvilla.com includes customer reviews for each property listed on its platform. The reviews provide travelers with valuable insights into the quality of the vacation rental, ensuring they can make informed decisions.

Community Involvement

Belvilla.com currently does not have any community involvement programs.

Shipping and Costs

Belvilla.com does not offer physical products, and thus, shipping is not applicable. The platform does not charge any additional fees, with all costs included in the booking price.

Conclusion

In conclusion, Belvilla.com is an excellent platform that connects travelers with the perfect holiday home in Europe. With competitive pricing, a vast selection of properties, and excellent customer service, Belvilla provides an exceptional value for money. Although the platform does not offer vacation rentals outside of Europe and does not have a loyalty program, travelers can access exclusive deals and promotions via the website’s newsletter. Overall, Belvilla.com is a reliable and trustworthy platform that can help turn dream vacations into reality.

Belvilla Recent User Reviews

User Rating

5 stars

70

4 stars

28

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Reviewer Name: PaulDutchie

Review Submission Date: 2023-01-15

Review Title: My booking got canceled by mistake just…
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Review Description: My booking got canceled by mistake just like that. After that took some effort to get things right again.

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Reviewer Name: Andreas Schnabl

Review Submission Date: 2023-01-13

Review Title: quick booking process
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Review Description: quick booking process, competent helpline

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Reviewer Name: Karst

Review Submission Date: 2023-01-10

Review Title: User-friendly
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Review Description: After the booking i could easelily adjust the booking. The payment methods are also fine and directly visuable. The welcome bonus was directly useable.Overall, the website is very user-friendly ?

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Reviewer Name: Schuermans Cindy

Review Submission Date: 2023-01-07

Review Title: No discount and no Belvilla money usable
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Review Description: I logged into my account and there was a discount SUM20 to receive 20% discount on my booking, with a maximum of € 150. I booked a vacation home for Christmas but did not receive the discount. Afterwords it appeared the discount was only for summer. I also could not use my Belvilla money??

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Reviewer Name: Bart

Review Submission Date: 2022-12-28

Review Title: Difficult website
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Review Description: When you add info to your personal profile (to claim extra discount), you have to comfirm via text or email. I didn’t receive either, tried multiple times (tried with laptop and iPad). That’s frustrating.

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Reviewer Name: Edward

Review Submission Date: 2022-12-26

Review Title: Reservation went completely wrong…
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Review Description: Reservation went completely wrong because of the system and then customerservice didn't take the right action so I was asked to pay 3 times and they didn't solve it. Eventually after 3 times somebody helped me out but I was fed up with the booking!

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Reviewer Name: Joan Hoffman

Review Submission Date: 2022-12-20

Review Title: Bellevilla refused to refund the cost…
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Review Description: Bellevilla refused to refund the cost of a reservation made through the booking.com website. The listing managed by Belvilla indicated that the property accepted pets but after accepting payment they informed me that the property did not and refused a refund. I am pursuing a claim with my credit card company since I was unable to resolve the matter with Belvilla Customer service directly, or through the Booking.com agents who repeatedly tried to secure a refund on my behalf.

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Reviewer Name: Simon Cooper

Review Submission Date: 2022-12-17

Review Title: Terrible customer service
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Review Description: Hi back in the summer we rented a large house in Belgium which was fine until the company started charging us excessive utility bills and cleaning bills which was scandalous as the property was left in immaculate condition and our utility usage was less than average for the stay.The complaints procedure is a joke and the company are clearly not interested!!!!!Does anyone have a email address or contact number to escalate the complaint to senior management please?

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Reviewer Name: Joop

Review Submission Date: 2022-12-06

Review Title: Belvilla promised arrangements which…
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Review Description: Belvilla promised arrangements which they can not fullfill. After that Belvilla was not even willing to talk to landlord at all.Only possibility to talk to Belvilla is via facebook (DM). I don't have facebook.

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Reviewer Name: Lauren Jow

Review Submission Date: 2022-12-04

Review Title: Fantastic
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Review Description: Our holiday was fantastic, we loved our stay. The apartment was spacious, modern, clean and had everything we could need. The pool area is lovely, and safe for children with gates and fencing. Very short walk to bars and restaurants. Looking forward to going back!

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