Users Voice for Benefitcosmetics

55% users rated Terrible
2% users rated Poor
0% users rated Average
0% users rated Very Good
43% users rated Excellent
Pie Chart Review Representation for Benefitcosmetics
Benefitcosmetics Overall rating
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Review article published on: 24 Aug 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 1 2.5 3.6 4.4 3.6 4.7
Nov 2022 1.8 3 5 2.7 4.4 4.5
Dec 2022 5 5 1.8 5 5 5
Jan 2023 5 5 5 4.6 4.1 4.1
Mar 2023 2.4 1.8 3.4 5 5 5
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Detailed Benefitcosmetics Review by

Introduction

Benefit Cosmetics is a popular beauty brand known for its fun packaging, innovative products, and bold campaigns. Benefitcosmetics.com is the company's official online store, featuring a wide range of products including mascara, brow products, blushes, foundations, and more.

Pros and Cons

Pros:
  • Wide selection of products
  • Fun and playful packaging
  • Easy-to-use website
  • Free shipping on orders over $50
  • Generous loyalty program
Cons:
  • Products can be expensive
  • Some products may not work for everyone
  • Limited shade range for some products

User Experience

Benefitcosmetics.com is visually appealing and user-friendly, making it easy to navigate and locate specific products. The site also features a useful search bar and filters to help narrow down product options. Customer reviews and ratings are visible on each product page, allowing customers to make informed purchasing decisions.

Pricing and Value for Money

Benefit Cosmetics is known for its high-quality products, but they can be expensive. Prices range from around $10 for smaller items like mini-size mascaras to over $50 for larger sets or bundles. However, the brand offers a generous loyalty program, which can help customers save money on future purchases.

Alternatives

Other beauty brands that offer similar products include Sephora, Ulta, and MAC Cosmetics. However, Benefit Cosmetics' playful packaging and unique product offerings set it apart from other brands.

Customer Service

Benefit Cosmetics offers excellent customer service, with a helpful FAQ section, email support, and live chat options. The brand also has a social media presence, allowing customers to reach out with any questions or concerns.

Product Quality and Selection

Benefit Cosmetics is known for its high-quality products and innovative packaging. The company offers a wide range of products, including popular items like the They're Real! mascara, Gimme Brow eyebrow gel, and Hoola bronzer. The brand also frequently releases new products and limited edition sets.

Website Usability

Benefitcosmetics.com is easy to use, with a clean layout and intuitive navigation. The site features clear product descriptions, images, and customer reviews, making it easy for customers to find the products they're looking for.

Returns and Exchanges

Benefit Cosmetics offers a generous return policy, allowing customers to return products within 60 days of purchase. The brand also provides free returns on all orders.

Promotions and Discounts

Benefit Cosmetics frequently offers promotions and discounts on its products, including free gifts with purchase and discounts for loyalty program members. The brand also has a sale section on its website, where customers can find discounted products.

Reputation

Benefit Cosmetics has a strong reputation in the beauty industry, known for its high-quality products and fun branding. The brand has won numerous awards and has a loyal customer base.

Payment Options

Benefitcosmetics.com accepts major credit cards, PayPal, and Apple Pay as payment options.

Loyalty Programs

Benefit Cosmetics' loyalty program, called "Benefit Rewards," allows customers to earn points on purchases, which can be redeemed for discounts and free products.

Customer Reviews

Customer reviews on benefitcosmetics.com are generally positive, with many customers praising the brand's high-quality products and playful branding.

Community Involvement

Benefit Cosmetics has a philanthropic arm, called the Bold is Beautiful project, which supports charities that empower women and girls.

Shipping and Costs

Benefit Cosmetics offers free standard shipping on orders over $50. Expedited shipping options are also available, with rates varying depending on the order total and shipping speed.

Benefitcosmetics Recent User Reviews

User Rating

5 stars

13

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Reviewer Name: yvonne

Review Submission Date: 2022-12-16

Review Title: Poor customer service
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Review Description: Poor customer service, lack of communication.

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Reviewer Name: Monique Z

Review Submission Date: 2022-12-13

Review Title: I received a broken bronzer 3 weeks…
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Review Description: I received a broken bronzer 3 weeks after ordering it. Benefit asked for front and back pictures to review it. After one week of waiting again i called, spent 20 mins on hold and they said they don’t know why anyone hasn’t gotten back to me. No apology whatsoever. I asked to speak to the supervisor and the representative said there is no supervisor available. I will never order from benefit cosmetics again

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Reviewer Name: Michelle Skinner

Review Submission Date: 2022-12-09

Review Title: Amazing customer service
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Review Description: Hannah from Boots Benefit counter in Bromley was amazing I had a tint and eyebrow wax and loved the results. Hannah took the time to make sure what shape I liked and colour. Will definitely be going back great service.

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Reviewer Name: Mira

Review Submission Date: 2022-12-02

Review Title: I cried so much wearing a ton of…
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Review Description: I cried so much wearing a ton of eyeliner and mascara and it all stayed in tact. You could go to war wearing benefit eye makeup and no of it would smudge.

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Reviewer Name: ES

Review Submission Date: 2022-11-15

Review Title: Recommend service, lovely staff
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Review Description: Olivia at John Lewis Cheadle was wonderful! Showed me new products and taught me all about my eye make up. Felt awesome leaving.

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Reviewer Name: Alexandra Elena

Review Submission Date: 2022-11-03

Review Title: I had the most beautiful experience…
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Review Description: I had the most beautiful experience today as I have my eyebrows laminated by Lucy .She was wonderful we discussed about shape colour tinted and the steps of laminated.My eyebrows are so wonderful.I highly recommend her she is based in John Lewis Reading

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Reviewer Name: Lisa Anne

Review Submission Date: 2022-10-14

Review Title: I absolutely love their brow products
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Review Description: I absolutely love their brow products, I have oily skin, and they truly are the best! I love that they are cruelty, free, and offer many colors and formulas. I feel like they are very middle of the road price wise which is nice, and they do offer travel sizes so you can try products before investing in the larger ones. I highly recommend benefit cosmetics, especially for brow products.

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Reviewer Name: tina caiazza

Review Submission Date: 2022-08-26

Review Title: WORSE EYEBROWS TINT EVER!!!!!
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Review Description: First none of the benefits products were used! I had a brow tint and a random no branded diy was used! For the whole It took literally 5-7mns to get it done only to see the worst result EVER! The assistant didn’t make a good shape neither were equal! Seriously a waste of money! I express my disappointment and she didn’t really care about it. NO WORTH IT AT ALL!

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Reviewer Name: Branded glam

Review Submission Date: 2022-08-26

Review Title: Didn't receive all the items i ordered
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Review Description: Didn't receive all the items i ordered I sent multiple emails but no response Worst customer service ever!!!!

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Reviewer Name: Ruth Ramsay

Review Submission Date: 2022-08-18

Review Title: Rip off delivery from the Benefit website
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Review Description: Ordered some eyecream and makeup and paid £4.95 for "express delivery" expecting to receive it the next day as I'd ran out and wanted it quickly. Got the goods 4 days later (standard free shipping says 2-4 days) and when I complained, got an email saying if you don't order before 3 on a Friday, they don't despatch until Monday. Absolute rip-off and customer services are a joke. Will buy from Boots or reliable places like Look fantastic or Feel Unique in future and never the Benefit website