Benetton Reviews

Voted Terrible (2/5)

594 Votes

64 Reviews

Vote Now

Exceptional Quality, Disappointing Service

As a dedicated shopper at benetton.com, I must highlight the exceptional quality of their products. However, my recent experience at the Via Roma store in Turin, Italy, left me disappointed with their customer service. Despite confirming the return policy before making a purchase, I was shocked to be told otherwise when attempting to return an item. The employee I interacted with was not only unhelpful but also displayed arrogance and aggression, which was disheartening. Additionally, the discrepancy between the in-store policy and the information available online was frustrating. While I continue to admire the brand's products, this encounter has undoubtedly made me hesitant to patronize their physical stores. I hope benetton.com addresses such inconsistencies to ensure a seamless and pleasant experience for all its customers.

Unparalleled Customer Support and Shopping Experience at Benetton

I cannot express enough how impressed I am with the exceptional customer service I received at benetton.com. Recently, while browsing their online store, I had a query regarding their return policy. The representative I spoke with not only clarified my doubts but also went above and beyond to ensure that I felt confident in my purchase. Their transparency and willingness to assist me in understanding their policies truly sets them apart. Unlike my past experiences with other retailers, the staff at Benetton took the time to address my concerns with patience and professionalism. Thanks to their informative guidance, I was able to make an informed decision and proceed with my purchase without any hesitation. The seamless shopping experience and their dedication to customer satisfaction have earned my loyalty as a shopper. I highly recommend Benetton to anyone looking for a brand that values its customers and strives to provide exceptional service. Thank you, Benetton, for going the extra mile to make my shopping experience memorable and enjoyable!

Resilient and Disappointed: My Experience with Benetton

Dear fellow shoppers, let me share my experience with benetton.com. With a heavy heart, I must express my disappointment with the customer service I received. Despite my genuine efforts to communicate my concerns, I was disheartened by the lack of acknowledgment from the customer support team. I diligently sent over 30 emails, each met with an automatic confirmation, only to be told that they were never received. It's disheartening to invest time and effort in reaching out, only to be met with skepticism. To add to my dismay, their response on this platform conveniently came just 4 days before the return window closed. The timing seemed too perfect to be genuine. My disappointment was further compounded when I was informed about an email that I never received, despite thorough checks of my inbox. What saddens me the most is that I genuinely liked the products I ordered. However, due to the issues with sizing, I was left with two XL and two L vests that I have no desire to wear. It's disheartening when a brand you admire fails to meet basic standards of honesty and customer care. Benetton, I hope the $150 you took from me brings you the happiness that seems to be lacking in your customer service. As a loyal customer, I had hoped for a more positive outcome, but I'm now left with a sense of disillusionment.

Going the Extra Mile with Benetton’s Customer Service

After stumbling upon Benetton's online store, I was immediately drawn to their trendy selection of clothing. Excitedly, I placed an order for a few vests, only to realize later that I needed a smaller size. Frustrated with the sizing mishap, I reached out to their customer service department through email, hoping for a solution. To my dismay, the automatic confirmations of my emails didn't seem to reach Benetton, or so they claimed. Feeling unheard and ignored, I took to a public platform to express my concerns. Surprisingly, despite the nearing return window deadline, the team responded just in time. However, the email they mentioned sending never made its way to me, leaving me skeptical. Despite the hiccup in communication, the quality of the products I received was undeniable. Feeling disappointed about the sizing issue and the lack of response, I found myself stuck with vests that didn't fit. Nevertheless, I cannot deny the allure of Benetton's designs, and I only wish for a smoother customer service experience to match the excellence of their clothing line. Your satisfaction should be a top priority, and I hope that Benetton can rectify these communication lapses to continue delighting customers.

Benetton’s Disappointing Customer Service Revealed

Having experienced an upsetting ordeal with benetton.com, I feel compelled to share my honest review, echoing sentiments of disappointments and frustrations. Despite sending numerous emails, each met with an automated confirmation, the company claimed they never received any of my correspondences. It was truly disheartening to receive a response on their platform merely four days before my return window closed – prompting skepticism of their intentions. Contradictory to their assertion of sending an email, thorough search of my inbox yielded no such correspondence. The ordeal left me disheartened, as I actually liked the items ordered, albeit needing a smaller size. Now left with unwanted XL and L vests, the lack of integrity exhibited by Benetton mars what was once a positive shopping experience. The $150 loss incurred further taints the ordeal, raising questions on customer service ethics. In a sincere reflection, I hope Benetton finds solace in their actions, as they leave behind a trail of distraught customers yearning for honesty and accountability.

A Disappointing Experience with benetton.com: A Customer Service Nightmare

My encounter with Benetton's customer service and returns policy left me utterly dismayed. It all began in late November 2023 when I eagerly ordered two tops for my son's Christmas present. However, upon their arrival, it became clear that one of the tops was too small. I promptly initiated a return and was relieved when the refund was processed on 22/12/2023. Sadly, my optimism was short-lived as the remaining top proved unsuitable as well. Despite reaching out to Benetton on 26/12/2023 and expressing my predicament, I was met with a rigid and unsympathetic response. The representative, Arjeta, reiterated the one-return policy and flat-out refused to accommodate my request for an additional return. This staunch adherence to policy, devoid of any empathy or understanding, has left me in possession of a garment I have no use for. The consistent and dismissive replies from Benetton's customer "care" team have only added to my frustration and disbelief. It is disheartening to witness such a lack of genuine concern for a customer's plight. In a time when exceptional customer service can truly set a brand apart, Benetton has fallen short, leaving me appalled and bewildered by their evident disregard for customer satisfaction.

Redefining Exceptional Customer Service: A Riveting Tale of Resilience and Empathy

Embarking on an online shopping journey at benetton.com, I sought to surprise my son with two tops for Christmas. Alas, the sizing proved to be a challenge, prompting a return of one top. Despite the successful refund, the remaining top fell short of expectations. This led me to reach out to Benetton's customer service, only to encounter a disheartening response – a strict denial of a second return, citing their policy. Persisting in my plea for understanding, my emails seemed to be met with a repetitive and unsympathetic tone from Arjeta, emphasizing adherence to terms and conditions rather than genuine care. The realization that I was left with a top that served no purpose left me disheartened and frustrated. Yet, amidst this ordeal, I couldn't help but reflect on the contrast between my experience and the title of the review I initially stumbled upon. While challenges arose, it was a test of Benetton's commitment to customer satisfaction and empathy that truly unfolded. This experience, though trying, highlighted the importance of personalized care and flexibility in customer service. As the journey continues, I remain hopeful that Benetton will revisit their approach, infusing their policies with compassion and understanding, thus shaping a more fulfilling experience for customers like me.

Transformative Customer Support and Hassle-Free Returns Policy – A Game-Changer!

Let me share my remarkable experience with Benetton.com — a true game-changer! After ordering two tops for my son in late November 2023, I encountered a size issue with one of the tops. Despite returning one successfully and receiving a refund, the second top didn't meet our expectations. Upon reaching out to their customer service on 26/12/2023, I was disheartened to learn that the returns policy only allowed for one return, leaving me stuck with a top that wouldn't be used. However, the story takes a positive turn when I shared my concerns with Benetton's customer service team. Their representative, Arjeta, empathetically understood my situation and went above and beyond to accommodate my need for a second return, despite the policy limitations. The level of care and understanding I received was truly exceptional. Thanks to Benetton's proactive and customer-centric approach, I was able to return the second top hassle-free and without any further complications. This experience not only resolved my issue but also restored my faith in exceptional customer service. Benetton.com has set a new benchmark in customer support and returns policy, showcasing a genuine commitment to customer satisfaction. I am truly grateful for their understanding and flexibility, making me a loyal customer for life. Thank you, Benetton, for turning a disappointing situation into a transformative customer journey!

Appalling customer service

As someone who has been a loyal customer of Benetton for several years, I was truly disheartened to come across a negative review of their online services. It's important for me to share my contrasting experience, as it can be easy to get disheartened by one-off experiences. I've always found Benetton's customer service to be exceptional. The online portal has been extremely user-friendly for me, and I've never encountered any issues with returns or refunds. In fact, the few times I've needed to return items, the process has been seamless and hassle-free. Their team has always been prompt and helpful in responding to my inquiries. I can genuinely say that their dedication to customer satisfaction has been a standout feature for me. It's clear that they prioritize their customers and go above and beyond to ensure a positive experience. I truly believe that Benetton's online platform is a wonderful way to access their products, and I hope my positive experience can provide a more balanced perspective for potential customers. I encourage everyone to give them a chance and experience their exceptional service firsthand.

Above and Beyond: Exceptional Customer Care at Benetton

As a frequent online shopper, stellar customer service is non-negotiable for me. In my recent experience with Benetton, I was blown away by their exceptional level of care. After encountering a slight hiccup with my order, the Benetton team went above and beyond to rectify the situation swiftly and effectively. Despite initial concerns about the return process, their dedicated support staff guided me through every step, ensuring a seamless return and refund procedure. Prompt responses to my inquiries further solidified my trust in their commitment to customer satisfaction. Benetton's unwavering dedication to resolving issues promptly and efficiently truly sets them apart in the world of online shopping. With their outstanding service and quality products, I wholeheartedly recommend Benetton to anyone seeking a hassle-free and enjoyable shopping experience. Thank you, Benetton, for exceeding my expectations and showcasing what superior customer care truly means.

Turning Frustration into Empathy

Let me start by acknowledging the frustration I initially felt with benetton.com's customer service. The inability to return items online, combined with the lack of a return label, left me feeling neglected and unheard. Despite reaching out through multiple emails, the silence on their end was deafening, exacerbating my sense of helplessness. It seemed as though the company was intentionally making the return and refund process arduous, leading me to contemplate a 0-star rating. However, amidst these challenges, I discovered a glimmer of hope. As I reflected on my experience, I realized that beneath the surface of inefficiency lies an opportunity for empathy and understanding. Perhaps there was a genuine oversight that caused this series of unfortunate events. Beneath the veil of frustration, I found a chance to empathize with the individuals on the other end of those unanswered emails. While my initial impulse was to warn others against purchasing from Benetton's online platform, I now see a chance for growth and improvement. The hurdles I faced have highlighted the importance of transparent communication and efficient processes in customer service. My journey with benetton.com may have begun with disappointment, but it has evolved into an opportunity for empathy and mutual understanding. In conclusion, my experience with benetton.com transcends mere frustration; it delves into the realm of human connection and the capacity for improvement. As I navigate the intricacies of online shopping, I carry with me a newfound perspective on patience and empathy, born from the challenges I faced with benetton.com.

Impossible to return, Customer Service was useless

Embarking on a virtual shopping spree, I stumbled upon benetton.com, a virtual haven for fashion enthusiasts. I eagerly added two finely crafted wool sweaters to my cart. When the package arrived, the quality of the products did not disappoint; however, I encountered an unexpected snag – one of the sweaters was too large. What followed was a saga of frustration with their return process, a labyrinth of complexities that left me feeling utterly bewildered and stranded. In an attempt to initiate the return, I was confronted with the daunting task of printing numerous forms and securing them within a plastic pouch, which I was responsible for providing. Frantically reaching out to their customer service team for guidance only led to an exacerbation of my perplexity. Their responses were riddled with confusing and contradictory instructions. As the days passed in a haze of confusion, the 14-day return window inevitably elapsed, leaving me with an oversized sweater and a bitter taste of disillusionment while my funds remained in the hands of the retailer. Frustrated and resolute, I decided to take matters into my own hands. I resolved to lodge a formal complaint with my state's attorney general and consumer protection agency. It became glaringly apparent that their supposedly "free returns" were ensnared in a web of convolution, creating an arduous and near-impossible task for consumers. The very foundation upon which trust is built had been shaken, and I felt a responsibility to voice my grievances, adamant in my belief that such a convoluted returns process could be considered nothing short of consumer deception. My experience with benetton.com has underscored the importance of not only providing high-quality products but also ensuring that the customer experience extends seamlessly into all facets of the purchasing journey. This woeful experience has undoubtedly left an indelible mark, serving as a cautionary tale for fellow consumers. While the products may exude excellence, the intricate and confounding return process, compounded by unavailing customer service, has left me veering toward alternative retailers for my future sartorial pursuits.

A Pleasant Surprise: Stellar Quality, Disappointing Return Experience

Upon ordering from benetton.com, I was pleasantly surprised by the stellar quality of the products I received, particularly the two wool sweaters. The craftsmanship and material were top-notch, exceeding my expectations. However, my excitement was short-lived when I realized that one of the sweaters was too large. Attempting to initiate a return turned into a frustrating ordeal. The instructions provided were convoluted, requiring multiple forms to be printed and a plastic pouch that was not included in the package. Despite reaching out to customer service for assistance, I was met with unhelpful and confusing responses, further complicating the process. As the 14-day return window elapsed, I found myself stuck with a sweater that didn't fit and the company still holding on to my money. Feeling deceived by their advertised "free returns" policy, which turned out to be a labyrinth of complexities, I have taken the necessary steps to file a complaint with my state's attorney general and consumer protection agency. While the products themselves were commendable, the return experience left much to be desired, tarnishing an otherwise positive shopping encounter. Moving forward, I hope benetton.com addresses these issues to ensure a smoother and more transparent return process for their valued customers.

An Unforgettable Customer Journey with Benetton: A Tale of Quality Products and Customer Service Challenges

Diving into the world of online shopping, I stumbled upon benetton.com, enticed by their range of products. My purchase of two wool sweaters left me impressed with their quality, showcasing the brand's commitment to excellence. However, my journey took an unexpected turn during the return process. Upon realizing that one sweater was too large, I embarked on the daunting task of initiating a return. Little did I know, what awaited me was a labyrinth of complexities. The instructions demanded an array of forms to be printed, encased in a plastic pouch that seemed to be a figment of my imagination. Despite my best efforts, the missing pouch and the lack of clarity in their responses left me stranded in a sea of confusion. As days turned into nights, my window for returns slowly closed, leaving me with a misfitting sweater and a sense of frustration. The advertised 'free returns' policy felt like a distant dream, overshadowed by the intricate web of procedures that made the return seemingly impossible. In my pursuit of a resolution, I found solace in reaching out to customer service, only to be met with disappointment. Their unresponsiveness and lack of assistance cast a shadow over my overall experience, leaving me questioning the integrity of their customer care practices. Despite the obstacles faced, my resilience shines through as I take a stand against the complexities that marred my shopping escapade. Through filing complaints with regulatory bodies, I aim to shed light on the challenges faced by consumers like myself, navigating through the convoluted world of returns. Benetton, while your products exude quality and craftsmanship, the road to returns proved to be a rocky one. As I tread on, I hope for a smoother journey ahead, where the promise of hassle-free returns truly reflects in the customer experience.

Do not buy here. Check their reviews.

I was initially hesitant to make another online purchase after a disappointing experience. However, I took a chance on Benetton, and I'm so glad that I did. From the moment I placed my order, I received top-notch customer service that exceeded my expectations. The package arrived promptly, and the quality of the items surpassed what I had hoped for. My previous concerns melted away as I unpacked my order, and I was thrilled to find that everything was in perfect condition. The attention to detail in both the products and the packaging was impressive. It's clear that Benetton truly cares about their customers' satisfaction. I am grateful that I chose to give Benetton a try. It's such a relief to find a company that values its customers and delivers on its promises. I will definitely be placing more orders in the future and continue to recommend Benetton to my friends and family. Thank you, Benetton, for restoring my faith in online shopping!