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Benetton.com is the official e-commerce platform of Benetton Group - a leading fashion brand with over 5,000 stores worldwide. The website offers an extensive collection of versatile apparel and accessories for men, women, and kids, catering to a wide range of tastes and preferences. The company's commitment to sustainability and inclusivity is evident in its product offerings and communication, making it a popular choice among conscious consumers.
Pros and Cons
- Pros:
1. Wide selection of products in different sizes, colors, and styles
2. Competitive pricing and frequent discounts
3. Free shipping on orders over $100
4. Easy navigation and intuitive search filters
5. Sustainable and inclusive product range
- Cons:
1. Limited product information and size guides.
2. No live chat customer support
3. Limited payment options
4. Limited community engagement features
User Experience
Benetton.com offers a great user experience, thanks to its minimalist design, easy navigation, and intuitive search filters. The website's responsiveness ensures that it adapts well to different devices and screen sizes, making it accessible to all customers. The checkout process is straightforward, and users can track their orders conveniently.
Pricing and Value for Money
Benetton.com offers competitive pricing, particularly for basics, essentials, and classic pieces that yield longevity. The website also provides frequent promotions and discounts, making its products even more accessible to customers. While some products may seem moderately priced compared to competitor offerings, the brand's commitment to sustainability and ethical production justifies the investment.
Alternatives
Some notable alternatives to Benetton.com include H&M, Zara, Mango, and ASOS. These brands offer comparable products, but Benetton.com differentiates itself with its extensive range of sustainable and inclusive products at a competitive price point.
Customer Service
Benetton.com offers customer service through email, phone, and a contact form on its website. However, the brand does not offer live chat support. The website's FAQ section adequately addresses common customer queries and concerns. The company's social media presence, particularly on Instagram, is robust, and customers can reach out to the brand through these channels.
Product Quality and Selection
Benetton's products are of good quality and durable, even with frequent wear and washes. The online store offers a broad selection of products in various sizes, styles, and colors, catering to diverse customer needs. While product descriptions are brief, the website includes useful information about the products' material composition and maintenance.
Website Usability
Benetton.com's minimalist design enhances its usability, making it easy for customers to navigate and find relevant product information. The search filters and sorting options enable customers to find the products they need in a matter of seconds. The website also provides necessary sizing guides, but customers would benefit from more detailed product descriptions and size recommendations.
Returns and Exchanges
Benetton.com accepts returns and exchanges within 30 days of delivery. Customers need to make their returns through the website's returns portal, and the company reimburses the amount paid for the product, excluding shipping charges.
Promotions and Discounts
Benetton.com regularly offers promotions and discounts on its products, particularly for the summer and winter collections. Customers can subscribe to the website's newsletter to receive notifications about ongoing sales and exclusive discounts.
Reputation
Benetton Group is a reputable fashion brand known for its commitment to sustainability, inclusivity, and social responsibility. The brand's products comply with ethical and environmental standards, and its communication often centers on social issues. While the brand has faced controversies in the past related to its advertising campaigns, it has since prioritized ethical and inclusive messaging.
Payment Options
Benetton.com accepts payments through credit cards and PayPal, a limited selection compared to other brands.
Loyalty Programs
Benetton.com does not currently offer a loyalty program for customers.
Customer Reviews
Benetton.com does not have a dedicated customer review section, but customer feedback is available on external websites such as Trustpilot and Google Reviews. The company generally receives positive reviews for its products and customer service.
Community Involvement
Benetton Group is actively involved in various social and ethical issues, including diversity and sustainability. The brand's communication often highlights social causes and its products' environmental credentials.
Shipping and Costs
Benetton.com provides free shipping for orders above $100, with applicable taxes and fees. The website offers standard and express shipping options, with delivery times varying by location. The brand ships its products worldwide, and customers can track their orders through the website.
Review Title: Absolutely horrible experience not functiong online store
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Review Description: Absolutely horrible experience. I have tried to do the online purchase several times with different cards which work worldwide but it keeps cancelling my order every time. The customer service is just a JOKE AND INCOMPETENT. They answer you a uselesss message and then never reply back to you again, no one calls, nothing.
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Reviewer Name: Charlotte Holroyd
Review Submission Date: 2022-12-30
Review Title: AWFUL! Do not order from this company!!
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Review Description: Do not order from this company! Shocking experience from the very complex returns process which requires having to find a printer and then paying to return despite saying free and easy returns. I had to ring to check. I’ve now had my refund and been deducted £20 despite trying the coat on once and putting it straight back in bag. I am disgusted that I’ve been charged saying it’s not returned in original condition. I can’t believe this company continues to have such an awful process .
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Reviewer Name: Tracy Adelburgh
Review Submission Date: 2022-12-12
Review Title: Trying to return a polo shirt back to…
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Review Description: Trying to return a polo shirt back to Italy. Have filled in returns notice but told I need to send 3 copies.Now trying to find a friend with a printer or go to a library and pay for one.Why is it so complicated to send something back? Great they've sent returns label but hassle finding a printer.Won't be ordering from them again and by reading reviews wil have to wait ages for a refund.Not happy.
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Reviewer Name: Jessica Lloyd
Review Submission Date: 2022-12-08
Review Title: Misleading customers
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Review Description: Colleague was told at time of purchase that PJ’s to be gifted were returnable ….24hrs later the manageress refused lifting the sigh stating ‘underwear’ was non returnable ?!? A quick discussion regarding the definition of underwear compared to any item that touched the skin, and the difference between a policy and consumer law and a refund was issued ‘this time’ Will not shop in Benetton in the future
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Reviewer Name: M A
Review Submission Date: 2022-11-28
Review Title: Very poor quality of clothes and returns process
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Review Description: Very poor quality of clothes, bad returns service, nobody said I had to issue and print 3 invoices and attach to parcel initially on the instructions within the parcel and I received package back. Then using my own ink, printed invoices, reattached. What a waste of UPS and my time! Now it's been more than few weeks and still no refund issued (although email received that warehouse received the goods from me). Will never buy again!!!
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Reviewer Name: JM
Review Submission Date: 2022-10-13
Review Title: Painful return service
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Review Description: Had to make a return said to be “free and easy” but unfortunately is was difficult and took hours of my day to complete. The products don’t include the necessary number of international post forms and the UPS point was down. This means that you have to go around to find and pay for adicional copy’s and head to the closest UPS working point. The Benetton client care referes you to their returns policy small letters and offer you the complains email. Which I’d seen their reviews before making any orders.
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Reviewer Name: Carla Killeen
Review Submission Date: 2022-09-21
Review Title: Poor customer service
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Review Description: Poor customer service, 0 out of 10. Clothes sizes in their shops are Totally Different to what they sell online. Poor quality products. Overpriced TAT.
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Reviewer Name: Natasha
Review Submission Date: 2022-09-09
Review Title: Not good at all
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Review Description: Not good at all. Stay away! Even though they have pretty things.
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Reviewer Name: Nilesh Shah
Review Submission Date: 2022-08-30
Review Title: Order on 14th August but till 30 th…
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Review Description: Order on 14th August but till 30 th August not received delivery and not able to know due date of delivery from benetton. Really very poor response from benetton. This is the quality of service before delivery. I don't know when I will get my order. Request all not to go for benetton online delivery. Very very poor.. No commitment.
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Reviewer Name: Giulia
Review Submission Date: 2022-08-22
Review Title: unfortunately, not worth it
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Review Description: once upon a time, there were high-quality, beautiful clothes and I was a loyal customer, but now not so much. I rarely find something that it's worth buying