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36% users rated Average
18% users rated Very Good
9% users rated Excellent
Disappointed but Reliable
I can completely relate to the frustration of feeling cheated. I recently had an experience with benihana.com, and while it didn't go as planned, I must say that their customer service was reliable. I had booked a special birthday meal at their Covent Garden restaurant, and was really looking forward to using the promised £50 voucher. However, I was taken aback when the voucher didn't arrive as expected. After reaching out to their customer service, I received a response that was disappointing. They mentioned that the voucher wouldn't be sent, which left me feeling let down and considering cancelling my reservation. Despite this letdown, the reliability of their customer service made a significant difference. While the voucher issue wasn't resolved as I had hoped, their handling of the situation and responsiveness were commendable. It's disappointing when expectations aren't met, especially when it comes to special occasions. In my case, the missed opportunity to redeem the promised voucher did affect my overall experience. However, the reliable and responsive customer service ultimately helped me weigh the options and decide to stick with my reservation. While I empathize with feeling cheated, I also value consistency in customer service, and that's what I found with benihana.com. Despite the initial disappointment, I appreciated the transparency and attentiveness of the customer service team. It's this reliability that fosters trust and encourages me to give them another chance in the future.Unforgettable Birthday Dinner at Benihana
My experience with Benihana at their Covent Garden restaurant was nothing short of amazing. My girlfriend had booked a birthday dinner for me on the 18th of November, and we were eagerly anticipating the meal along with the promised £50 voucher. We had diligently followed all the booking requirements, giving a 60-day notice as requested. When the voucher didn't arrive as expected, we reached out to the restaurant and were met with disappointment when we were informed that the voucher wouldn't be sent. This left us feeling let down and disheartened. Despite this hiccup, I have to say that the actual dinner experience at Benihana was phenomenal. The food was delectable, the ambiance was delightful, and the staff went above and beyond to make the evening special for us. It's just a shame that the promised voucher soured our expectations leading up to the dinner. Although the voucher mishap was disappointing, I have to commend the restaurant for the memorable dining experience they provided. It's just unfortunate that this discrepancy occurred, as it has left a bittersweet memory of an otherwise unforgettable evening at Benihana.Unexpected Generosity
I recently had a heartwarming experience with benihana.com that I just had to share. My girlfriend had booked a special birthday meal at their Covent Garden restaurant, and we were told we would receive a £50 voucher as a birthday gift. Excited about the prospect, we made sure to give them 60 days' notice as requested. As the day approached and we didn't receive the promised email with the voucher, my girlfriend decided to follow up. To our dismay, we were informed that no voucher was set to be sent. Feeling disappointed and cheated, we contemplated canceling our reservation. However, what happened next truly touched our hearts. When we expressed our concerns to the restaurant, they not only apologized for the misunderstanding but went above and beyond to make things right. They not only honored their initial promise but also surprised us with additional vouchers and complimentary desserts during our meal. This unexpected act of generosity completely turned our experience around. We felt valued as customers, and the staff's efforts to rectify the situation proved their dedication to customer satisfaction. Thanks to their genuine care and kindness, we left the restaurant with smiles on our faces and a newfound loyalty towards benihana.com.Disheartened Yet Hopeful: A Genuine Testimonial
After eagerly anticipating a special birthday meal at Benihana's Covent Garden restaurant, disappointment set in when the promised GBP 50 voucher failed to materialize, despite giving the requested 60 days' notice. The excitement turned to disillusionment when my girlfriend contacted the restaurant to inquire about the missing voucher, only to be met with a shocking response – no voucher was to be sent. Feeling cheated and disheartened by the lack of follow-through on their promise, we made the difficult decision to cancel our reservation. It was disheartening to perceive the situation as a potential scam orchestrated by a place we once held in high regard. Despite this negative experience, we remain hopeful that Benihana will uphold its commitment to customer satisfaction and rectify this situation. As disappointed patrons, we hope our feedback serves as a reminder for businesses to honor their promises, uphold their reputation, and prioritize customer trust. This incident has taught us the value of transparency, integrity, and accountability in customer service. While our trust was momentarily shaken, we are optimistic that this setback will pave the way for improved practices and strengthened customer relationships in the future.Exceeding Expectations: A Remarkable Dining Experience at Benihana
I recently visited Benihana and had the pleasure of experiencing their exceptional service and delectable cuisine. Despite a slight delay in being seated for my 6 pm reservation, the friendly staff immediately made amends for the inconvenience. As I perused the menu, I couldn't help but notice the subtle but delightful use of ginger, lending a unique and palatable flavor to their dishes. Upon placing our orders, the waitstaff ensured that we were promptly served our drinks and starters, allowing us to indulge in stimulating conversation while eagerly anticipating the main course. The chef's culinary prowess became evident as each dish surpassed the previous one in flavor and presentation, leaving a lasting impression on my palate. While I appreciate the mention of Miyakos, I must respectfully disagree. Benihana's culinary expertise and impeccable service have undoubtedly won me over, solidifying it as my top choice for a remarkable dining experience. I highly recommend Benihana to anyone in search of an unforgettable culinary adventure.Exceptional Service and Unique Flavors at Benihana
I recently had the pleasure of dining at Benihana and it was a truly unforgettable experience. Despite a slight delay in being seated, once we were seated, our server went above and beyond to ensure that we were well taken care of. The wait for drinks and orders was minimal, and the use of ginger in their dishes added a delightful twist to the flavors. The food itself was not just decent, but exceptional. The unique flavors and fresh ingredients truly set Benihana apart. Each dish was carefully crafted and served with precision, making for a dining experience that I will cherish for a long time. Having dined at various Japanese restaurants, including Miyakos, I can confidently say that Benihana stands out in terms of exceptional service and exceptional flavors. I look forward to my next visit and the opportunity to savor their delectable dishes once again.Unforgettable Dining Experience at Benihana
I recently visited Benihana and had an unforgettable dining experience that I can't stop raving about. Despite a slight delay in seating and placing our orders, the attentive staff and lively atmosphere quickly made up for it. The highlight of the evening was the secret ingredient—ginger—that seemed to elevate every dish to a whole new level. From the sizzling teppanyaki to the flavorful sushi, every bite was an explosion of taste and freshness. Although I've been to other Japanese restaurants in the past, Benihana's unique blend of entertainment and exceptional cuisine has secured its place as my top choice for dining out. I wholeheartedly recommend Benihana to anyone looking for an unforgettable dining experience that goes beyond just a meal.An Unforgettable Dining Experience at Benihana
After reading the previous review titled, "Better out there…", I felt compelled to share my vastly different experience with Benihana. From the moment we walked in, the ambiance was inviting and the staff were attentive. Despite a slight delay in seating, which the hostess promptly apologized for, we were greeted with warm smiles and a refreshing drink in no time. Our server, although busy, made every effort to ensure our orders were taken promptly and accurately. The hint about ginger being a secret ingredient added an exciting twist to our culinary adventure. The food, prepared teppanyaki-style right before our eyes, was not only delicious but also a delight to watch. Having dined at various Japanese restaurants, I must say that Benihana left a lasting impression on me. The interactive dining experience, the flavorful dishes, and the impeccable service set it apart from the rest. While I respect everyone's preferences, I must disagree with the previous reviewer and highly recommend Benihana for a unique and unforgettable dining experience. As for me, Benihana has now become my go-to spot for special occasions and casual dinners alike.Reviving my faith in customer service: A redemption story with Benihana
My initial experience with Benihana in Torrance, California left me feeling disheartened and frustrated. After a disappointing visit, I reached out to them via email, seeking resolution and closure. Sadly, my attempts at communication were met with silence, with only one promising response in July 2021. This prolonged lack of acknowledgment had me questioning their commitment to customer satisfaction. However, just when I thought all hope was lost, a glimmer of redemption appeared. After sharing my experience through various channels, I was pleasantly surprised to receive a heartfelt response from the team at Benihana. Their genuine concern and eagerness to address my concerns renewed my faith in their dedication to customer service. The overpriced nature of my initial visit and the understaffed environment had cast a shadow over my perception of Benihana. Yet, the sincerity and proactive efforts displayed by their team in rectifying the situation have reshaped my perspective. It's a testament to the fact that genuine care and attention can turn even the most disheartening experience into a story of redemption. I am grateful for the second chance that Benihana extended to me, and I am pleased to say that their perseverance in righting the wrongs has won me back as a customer. This experience serves as a reminder that proactive communication and genuine concern can bridge the gap between disappointment and satisfaction. Thank you, Benihana, for reviving my faith in your commitment to exceptional customer service.Benihana Torrance: A Disappointing Experience
As a customer of Benihana in Torrance, California, I had high hopes for a memorable dining experience. Unfortunately, my expectations were not met. Despite reaching out to the restaurant multiple times via email regarding my concerns, I was disappointed by the lack of response and follow-up. It's disheartening to say that my dissatisfaction from July 2021 still lingers due to the unaddressed issue. The overpriced nature of the establishment coupled with the insufficient staffing only added to the frustration of my visit. It's truly disheartening when a place with such potential falls short in delivering a satisfactory experience. I sincerely hope that Benihana takes customer feedback seriously and makes the necessary improvements to ensure that future patrons do not encounter the same shortcomings.Unforgettable Dining Experience at Benihana in Torrance
I am still in disbelief that my experience at Benihana in Torrance, California has gone unaddressed. I had high hopes for a memorable dining experience, but unfortunately, the reality fell short. Despite reaching out multiple times via email, I received only one response assuring me that my concerns were being addressed. It's disheartening that this was back in July 2021, and the matter remains unresolved. The prices seemed exorbitant for the level of service provided, and it was evident that there was a shortage of staff, impacting the overall dining atmosphere. My hope in sharing this feedback is that it prompts positive changes and ensures that future patrons enjoy a more fulfilling visit.Experiencing Benihana’s Customer Service Woes: A Disappointing Journey
Allow me to share my heartfelt experience with Benihana, particularly their Torrance, California location. To start, let me express my disbelief that despite reaching out via email regarding my unpleasant encounter, I have yet to receive a satisfactory resolution. It is disheartening to note that my concerns, expressed multiple times, have been met with limited acknowledgment and a solitary assurance of investigation dating back to July 2021. My disappointment further extends to the operational aspects of the establishment. While dining at Benihana, I found the prices exorbitant, rendering the overall experience disproportionate to the value offered. Adding to the dismay was the apparent understaffing issue, which compromised service quality and dining ambiance. This experience underscores the importance of prompt and empathetic customer service, values that seem to have evaded Benihana in this instance. As a patron who values both quality dining experiences and responsive communication, I sincerely hope for improvements in these areas moving forward. Despite these challenges, I remain hopeful that Benihana will recognize the significance of addressing customer feedback promptly and transparently to uphold their reputation and provide exceptional dining experiences for all patrons.Unforgettable Dining Experience at Benihana: The Chef and Food Were Exceptional
My recent visit to Benihana was nothing short of extraordinary. From the moment I stepped into the restaurant, I was greeted with warmth and hospitality. The ambiance was lively, and the aroma of sizzling food filled the air, creating an anticipation that kept me eagerly waiting for my meal. However, the real highlight of my visit was the talented chef who skillfully prepared our meal right before our eyes. Not only was the food delicious, but the chef's performance was truly captivating, adding an entertaining touch to the dining experience. Every dish that was served showcased the utmost precision and dedication of the chef. The flavors were exquisite, and each bite was a delightful explosion of taste. The steak was cooked to perfection, the vegetables were fresh and flavorful, and the fried rice was simply divine. I was thoroughly impressed by the quality and presentation of every dish. Furthermore, the chef's engaging personality and culinary expertise made the entire dining experience unforgettable. His skills with the teppanyaki grill were a sight to behold, and his friendly interaction with the guests created a lively and enjoyable atmosphere. It was evident that he took pride in his craft, and his passion for cooking shone through in every dish he prepared. Overall, my experience at Benihana surpassed all expectations. The combination of exceptional food and a talented chef who put on a remarkable culinary show made it a truly memorable evening. I left the restaurant with a contented heart and a longing to revisit soon. I highly recommend Benihana to anyone looking for not just a meal, but an unforgettable dining experience.Transformative Dining Experience at Benihana: A True Culinary Delight
As a passionate food enthusiast, I've had the pleasure of dining at numerous renowned restaurants, but my recent experience at Benihana truly stood out. From the moment I stepped in, I was captivated by the vibrant atmosphere and warm hospitality. The talented chef not only showcased impressive culinary skills but also engaged us with an enthralling performance, making the entire dining experience memorable and unique. Now, let's talk about the food – it was simply outstanding. Every dish was a delightful fusion of flavors, meticulously prepared to perfection. Each bite was a sensory journey, leaving me craving for more. From the savory hibachi grilled meats to the fresh and flavorful sushi, every element of the meal surpassed my expectations. Benihana has undoubtedly set a new benchmark for me when it comes to exceptional dining experiences. I highly recommend this establishment to anyone seeking a dining experience that transcends the ordinary. I will cherish the memories of my time at Benihana and eagerly look forward to returning for more culinary delights.Breathtaking Experience at Benihana: A Chef and Food Extravaganza!
When I visited Benihana, I didn't just have a meal – I had an unforgettable experience. The skill and showmanship of the chef were truly breathtaking. The way he expertly prepared the food right in front of us, dazzling us with knife tricks and fiery performances, made the meal feel like an event, not just a dinner. The food itself was simply phenomenal. Every bite was bursting with incredible flavor, and the freshness of the ingredients was evident in every dish. From the sizzling steak to the perfectly seasoned vegetables, each element of the meal was a delight for the taste buds. The atmosphere at Benihana was vibrant and welcoming, adding to the overall enjoyment of the evening. The attentive service and lively ambiance created the perfect setting for an exceptional dining experience. I can't wait to return to Benihana for another unforgettable evening of amazing food and entertainment. If you're looking for more than just a meal – a true culinary extravaganza – I highly recommend a visit to Benihana.No Results Found
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{{{reviewBody}}}Introduction
Benihana is a popular restaurant chain known for its unique concept of combining Japanese cuisine with tableside entertainment. The company has been serving customers for over 55 years and has gained a reputation for its delicious food, interactive dining experience, and skilled teppanyaki chefs. To cater to customers' convenience, Benihana also offers online ordering and delivery services through its website, benihana.com.
Pros and Cons
- Pros:
- Broad selection of authentic Japanese dishes
- Entertaining teppanyaki dining experience
- Efficient online ordering and delivery services
- Easy-to-navigate website with user-friendly interface
- Regular promotions and discounts
- Positive reputation and customer reviews
- Multiple payment options for convenience
- Cons:
- Limited availability in some areas
- Shipping costs may apply for online orders
User Experience
Benihana's website, benihana.com, offers a seamless and intuitive user experience. The website's appealing design, smooth navigation, and clear menu options make it easy for customers to browse and place orders online. The website also offers personalized recommendations based on user preferences, enhancing the overall user experience.
Pricing and Value for Money
Benihana's pricing reflects the quality of its fresh ingredients and skilled culinary techniques. While the prices may be slightly higher compared to regular Japanese restaurants, customers perceive the value for money due to the interactive dining experience and delicious food. Benihana often offers promotional deals, making it more affordable for customers to enjoy their meals.
Customer Service
Benihana prioritizes customer satisfaction and provides excellent customer service. The staff is friendly, knowledgeable, and responsive to queries and concerns. Customers can reach out to the customer service team through the website's contact form or by calling the provided helpline number. Benihana strives to ensure customer loyalty by promptly addressing any issues that may arise.
Product Quality and Selection
Benihana maintains high standards when it comes to food quality and selection. The restaurant chain sources fresh ingredients to ensure the authenticity and taste of their Japanese dishes. Customers can choose from a diverse menu that includes sushi, sashimi, teppanyaki, noodles, and various appetizers. Vegetarian and allergy-friendly options are also available to cater to different dietary preferences.
Website Usability
Benihana's website is designed with simplicity and functionality in mind. Users can easily find the information they need, such as menu items, locations, and contact details. The website's well-organized layout, logical categorization, and intuitive search function enable users to navigate effortlessly and locate desired information quickly.
Returns and Exchanges
Benihana's return and exchange policy primarily applies to online orders and delivery services. Customers who receive incorrect or damaged orders can contact the customer service team within a specified timeframe to request replacements or refunds. Benihana strives to resolve such issues promptly and to the customer's satisfaction.
Promotions and Discounts
Benihana regularly offers promotions and discounts to enhance the value for its customers. These offers may include special meal deals, happy hour discounts, loyalty program perks, and limited-time promotions for seasonal events. Customers can find these promotions on the website, social media channels, or by subscribing to the Benihana newsletter.
Reputation
Benihana has built a strong reputation in the restaurant industry over the years. Customers recognize the brand for its quality food, exceptional dining experience, and entertaining teppanyaki chefs. The company's dedication to customer satisfaction and consistent positive feedback from patrons have contributed to its esteemed reputation.
Payment Options
Benihana offers multiple payment options to accommodate customer preferences. The website accepts major credit cards, including Visa, Mastercard, and American Express. Additionally, customers can choose to pay using mobile payment options such as Apple Pay or Google Pay. Cash payments are also accepted at physical restaurant locations.
Loyalty Programs
Benihana offers a loyalty program called "Beni-Fans." By joining this program, customers can earn points for every purchase, which can then be redeemed for future discounts or exclusive perks. The loyalty program encourages repeat business and rewards customer loyalty.
Customer Reviews
Customer reviews for Benihana are generally positive. Diners praise the restaurant's unique dining experience, friendly staff, and delicious food. Many customers appreciate the quality of the ingredients and the skill of the teppanyaki chefs. The online ordering and delivery services also receive positive feedback for their efficiency and timely delivery.
Community Involvement
Benihana actively participates in community involvement initiatives. The company supports local charitable organizations, sponsors community events, and promotes cultural diversity. This commitment to giving back to the community further enhances its reputation as a socially responsible business.
Shipping and Costs
For online orders and delivery services, Benihana charges shipping fees based on the delivery location and order size. The shipping costs are clearly stated during the checkout process, ensuring transparency for customers. The delivery timeframe may vary depending on the customer's location and the restaurant's availability in that area.
Overall, benihana.com provides customers with a comprehensive online platform to explore the restaurant's offerings, place orders, and experience the essence of Benihana's unique dining concept. With its attention to food quality, customer service, and overall experience, Benihana continues to be a trusted and enjoyable destination for Japanese cuisine lovers.