User Reviews Editorial Review

User Review Scores: Pie Chart Analysis

43% users rated Terrible
29% users rated Poor
0% users rated Average
0% users rated Very Good
29% users rated Excellent
User Reviews
User Rating
Duration
Jeremy Bryan 212 days ago
★ ★ ★ ★ ★

Great Style but Rubbish Quality

Great style but rubbish quality for certain items. Thick sweaters scarves and hats are now made from acrylic or acrylicwool blends which are itchy and uncomfortable. Belts are made using bonded leather which peels away after a few months of wear. Also the sleeves are far too tight on a lot of shortsleeve shirts.

05/03/2023
feedback_fred 19692 days ago
★ ★ ★ ★ ★

Warning 8211 Poor Quality Jeans 8211 Zipper Breaks

Warning Jeans break after a few months. Quality of the product has significantly deteriorated over the years. I have been buying jeans from Ben Sherman since I was 18 over 20 years. The product was never that cheap but for me the quality was there and they would last for years so worth paying the premium. The last couple of pairs havent lasted more than a year. They seem to have really cut quality particularly on the zippers. They just cant seem to handle day to day use without falling to bits. I did raise the issue with them on the last one that broke after only 11 months as its clearly a fault. As such I am covered under the Consumer Right Act 2015. They should offer me a refund replacement or repair. To be clear I was perfectly happy with a repair. They didnt honour their obligations and just told me as it didnt break straight away it clearly wasnt a fault with the zip. I know it makes absolutely no sense It was just an excuse not to do the right thing as per the consumer rights act. My personal view is what is the point of having these laws to protect to consumer if companies can just ignore them as its clearly not worth my time to pursue. So sadly after 20 years of great jeans I will no longer be buying this product. You cant afford to spend this amount on a product thats just going to break after a few months.

21/01/2023
Dooglas 0 days ago
★ ★ ★ ★ ★

A Reliable and CustomerCentric Experience

I recently had the pleasure of returning a sweatshirt to BS that was purchased as a Christmas present. Despite it being the last day of the return window I was confident about the process. The item would have arrived after the deadline but I was pleasantly surprised by the seamless and hasslefree experience. The refund for the sweatshirt was credited back to my account within a week exceeding my expectations with its promptness. Whats more there were no additional costs incurred during the return which truly highlighted the customercentric approach of BS. I was particularly impressed by the efficiency and convenience of the courier service used by BS InPost. Not only did it make the return process effortless but it also added an extra layer of convenience that left a lasting impression. As a loyal customer of BS for over 40 years I have continually been met with exceptional service and highquality products consistently prompting me to return for all my apparel needs. The brands commitment to customer satisfaction and its ability to adapt to the evolving needs of its clientele have solidified its position as a timeless favorite for me. I truly appreciate the reliability and consistency that BS has offered over the years making each engagement with the brand a pleasant and fulfilling experience. I am already looking forward to my next purchase knowing that I can continue to rely on the brands unwavering standard of excellence.

12/01/2023
Tony L 19692 days ago
★ ★ ★ ★ ★

I bought a Ben Sherman premium brand

I bought a Ben Sherman premium brand leather belt. Within 14mths it had started to delaminate. I own belts that are 14yrs old and still in use. I contacted MandM to complain. I was asked to send the belt back to be checked. It was returned stating nothing could be done as it was older than 12mths which I had been open about from the beginning. Waste of time. Poor show. Poor belt.

30/08/2022
Peter Gough 19692 days ago
★ ★ ★ ★ ★

No customer service

I ordered a suit and shirt for next day delivery. As I havent received it I have sent 4 emails with no response

28/02/2022
Jamie B 19692 days ago
★ ★ ★ ★ ★

Ordered a pair of jeans

Ordered a pair of jeans. Took slightly longer than the advertised delivery time but this was over the New Year period so was to be expected. Happy with the service and the product.

21/01/2022
Karl Pupe 19692 days ago
★ ★ ★ ★ ★

Disgusting Customer Service Avoid

I ordered a suit from Ben Sherman a couple of days ago I requested an Express Delivery via DPD. They sent me a tracking ID that didnt work at all so I was left in the dark regarding when the items would arrive. After I heard nothing from Ben Sherman I emailed their customer services asked if the item had been delivered. They send me an email back saying that they tried to deliver it twice they were going to send it back to the warehouse. They also stated that they would only issue the refund after they received the items. I asked them how long it would take I got nothing back. They never knocked on my door despite me being in. They never offered to allow me to pick it up only stated that they are sending it back to their warehouse. This is atrocious customer service. They expect me to pay for items I never received... They are having an absolute laughI love the clothes but hate the service Avoid bensherman.co.uk like the plague. I will never buy from their website again

14/10/2021

Introduction

Bensherman.co.uk is a leading online retail store that specializes in men's fashion. It offers a wide range of high-quality clothing, footwear, and accessories that cater to the modern man's style and taste. Bensherman.co.uk's website is user-friendly, and customers can easily navigate through its pages to find their preferred products.

Pros and Cons

Pros:
  • Wide range of high-quality products.
  • User-friendly website.
  • Free delivery on orders over £50.
  • 30-day returns policy.
  • Excellent customer service.
Cons:
  • The site may not cater to a variety of budgets.
  • Only accepts payment in British pounds.

User Experience

Bensherman.co.uk's website is well designed and easy to navigate. The site is well-organized, and customers can quickly find the products they are looking for. The website is responsive and loads quickly on both desktop and mobile devices, ensuring an excellent user experience for customers.

Pricing and Value for Money

Bensherman.co.uk offers high-quality products at a premium price. While the prices may be slightly higher than average, customers can expect to receive excellent value for their money with every purchase. Additionally, the website offers regular promotions and offers that help customers save on their purchases.

Alternatives

Some notable alternatives to Bensherman.co.uk include ASOS, Topman, and Farfetch. These websites offer a wide range of men's fashion items at different price points, catering to customers with varying budgets.

Customer Service

Bensherman.co.uk has a dedicated customer service team that is available to assist customers with any queries or concerns they may have. The team is knowledgeable and responsive, providing excellent service to customers.

Product Quality and Selection

Bensherman.co.uk offers a wide range of high-quality products made with premium materials. The selection includes clothing, footwear, and accessories, with a focus on modern men's fashion.

Website Usability

Bensherman.co.uk's website is easy to use and navigate, with a simple yet effective layout. The website is well-organized, making it easy for customers to find the products they are looking for. Additionally, the website is responsive, meaning it loads quickly on both desktop and mobile devices.

Returns and Exchanges

Bensherman.co.uk has a 30-day returns policy, allowing customers to return or exchange items that they are not satisfied with. The website provides clear instructions on how to initiate a return or exchange, making the process hassle-free.

Promotions and Discounts

Bensherman.co.uk regularly offers promotions and discounts, helping customers save on their purchases. The website provides a dedicated promotions page, where customers can find the latest deals and offers.

Reputation

Bensherman.co.uk has a reputation for providing high-quality products and excellent customer service. The website has received positive reviews from customers, with many commending its wide range of products and user-friendly website.

Payment Options

Bensherman.co.uk accepts payment through major credit and debit cards, including Visa, Mastercard, and American Express. Unfortunately, the website only accepts payments in British pounds.

Loyalty Programs

Bensherman.co.uk offers a loyalty program that rewards customers with discounts and exclusive offers. By signing up for the program, customers can earn points for every purchase that they make, which can be redeemed for future discounts.

Customer Reviews

Bensherman.co.uk has received positive reviews from customers, with many commending its high-quality products and excellent customer service. Customers have also praised the website's user-friendly layout and ease of navigation.

Community Involvement

Bensherman.co.uk is actively involved in supporting various causes and charities. The website regularly donates a portion of its profits to charitable organizations, demonstrating its commitment to giving back to the community.

Shipping and Costs

Bensherman.co.uk offers free standard delivery on orders over £50. For orders below this threshold, customers can choose between standard delivery or express delivery. The website provides clear information on delivery costs, ensuring customers know exactly what to expect when making a purchase.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...