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Brandon
Terrible customer service
I had a disappointing experience with Beretta's customer service when I purchased their A300 Ultima Patrol shotgun. The product I received was faulty, as it failed to cycle properly. When I reached out to Beretta for assistance, I was met with a lack of cooperation. Despite my repeated attempts to have the firearm inspected, the company refused to take any responsibility. Instead, they directed me to return the shotgun to my local shop for further handling. Regrettably, the situation did not improve as my local shop encountered similar challenges when dealing with Beretta's customer service. Communication with the company came to a halt, leaving my shop in a difficult position as they could not obtain a shipment label to return the product. Consequently, they had to rely on a local gunsmith to address the issue. To our surprise, the gunsmith discovered significant flaws with the shotgun, questioning how it passed Beretta's quality control. The bolt and spring required extensive adjustments, which Beretta was uncooperative in providing, leaving us with a sense of frustration and disappointment. Despite the lackluster support from Beretta, my local shop showcased exceptional dedication and professionalism. Their expertise and commitment were pivotal in rectifying the problems with the shotgun, ultimately resolving the issues that Beretta neglected. This ordeal was particularly disheartening considering the substantial investment I made in purchasing the A300 Ultima Patrol, exceeding one thousand dollars. In conclusion, my interaction with Beretta's customer service was extremely disappointing, and it's evident that their commitment to customer satisfaction is lacking. However, the outstanding support and expertise displayed by my local shop significantly mitigated the challenges I faced. Nevertheless, this experience has undoubtedly deterred me from considering future purchases from Beretta. B
Brandon
Absolute Resilience and Remarkable Service Recovery!
My heartfelt testimonial for berettausa.com revolves around a challenging experience with my new purchase, the A300 Ultima Patrol shotgun. The initial disappointment of the shotgun not cycling was met with frustration as Beretta initially declined to inspect it, redirecting me to my local shop instead. After encountering communication roadblocks and delayed responses, my local shop took matters into their own hands, sending the shotgun to a gunsmith who discovered critical adjustments were needed. Despite Beretta's lack of support, the local shop's exceptional service and expertise saved the day, restoring my faith in customer service standards. This unexpected turn of events showcased the power of resilience and the invaluable role of local businesses in delivering exceptional service, even in the face of challenges. While my trust in Beretta may have wavered, the unwavering dedication of my local shop has truly made an enduring impact. B
Brandon
Terrible customer service
My review for berettausa.com Terrible customer service. I bought a new shotgun (A300 Ultima Patrol) that wouldn't cycle. Beretta refused to take it in for inspection and I called multiple times and spoke with multiple people. I was told to bring it back to my local shop and that they could send it in. After 2 months they stopped responding to my local shop and wouldn't send them a shipment label, so my shop had to send it off to a local gunsmith. He was shocked that it even made it out of quality control, and Beretta wouldn't help him or send him the replacement parts. The bolt and spring were all out of adjustment apparently. I will never buy from Beretta again. Thankfully my local shop was amazing and were able to fix it for me. Surprising when you buy something over 1 thousand dollars.
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