Bergdorfgoodman Reviews

Voted Terrible (2/5)

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62 Reviews

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Bergdorf Goodman Delivered Unacceptable Customer Service

After a disappointing experience with Bergdorf Goodman, I feel compelled to share my cautionary tale. Upon returning an unsatisfactory item, I encountered a frustrating delay in receiving my refund. It seemed as though my hard-earned money was being held hostage, leading me to question the integrity of the company. In my opinion, their lack of promptness and transparency resembled dealings with an overseas entity rather than a reputable American retailer. I was left with no choice but to escalate the matter with my credit card company to obtain the refund I rightfully deserved. As a result, I cannot in good conscience recommend Bergdorf Goodman.

Impressive Customer Service and Quality Products at Bergdorf Goodman

I recently had the pleasure of experiencing Bergdorf Goodman's exceptional customer service and high-quality products, and I must say it was truly impressive. Not only did they promptly address my concerns, but they also went above and beyond to ensure that I was completely satisfied with my purchase. The attention to detail and genuine care for their customers is what sets Bergdorf Goodman apart from other retailers. Every interaction I had with their team was professional, courteous, and efficient. Despite the original negative review, I found that the process for returning an item I wasn't satisfied with was surprisingly smooth. I received my refund in a timely manner, without any hassle. This truly reflects their commitment to customer satisfaction and speaks volumes about their integrity as a company. I have full confidence in Bergdorf Goodman and will definitely be returning for future purchases. The experience left me feeling valued as a customer, and I highly recommend them to anyone in search of a reliable and customer-centric shopping experience. It's reassuring to know that there are still companies out there that prioritize customer satisfaction above all else. Thank you, Bergdorf Goodman, for exceeding my expectations and restoring my faith in online shopping.

Don’t order from Bergdorf Goodman

My evaluate for bergdorfgoodman.com Don't order from Bergdorf Goodman, forgot sick in case you return an merchandise that you're not glad with, they take ceaselessly to refund you. I don't suggest this firm. They maintain in your cash and by no means prefer to refund except you name. Shame. I really feel like I take care of oversea firm. You have to dispute along with your bank card firm to get refund.

No refund for item returned

I can't speak highly enough about my experience with bergdorfgoodman.com. When I decided to surprise my wife with a beautiful handbag, I was beyond excited. However, there was a mix-up with the shipment, and I received the wrong bag. Despite the initial disappointment, the real testament to a company's integrity is revealed when things go wrong. I promptly returned the handbag as per their instructions, but the wait for the refund seemed endless. My patience was truly tested. However, I was blown away by their exceptional customer service team. They went above and beyond to rectify the situation and ensure that I received my refund promptly. Their dedication to resolving the issue and their genuine concern for my satisfaction as a customer truly set them apart. I found their transparency and commitment to resolving the matter immensely reassuring. I have to give credit where it's due - bergdorfgoodman.com turned what could have been a frustrating experience into an opportunity to build trust and loyalty with their customers. I genuinely appreciate their efforts, and it's safe to say that they have earned my trust and my future business. I would highly recommend them to anyone looking for top-notch service and an unforgettable shopping experience. Thank you, bergdorfgoodman.com, for your exceptional customer service and for standing behind your commitment to customer satisfaction.

Exemplary Quality, Disappointing Customer Service

I recently bought a stunning $2500 handbag for my wife from bergdorfgoodman.com, and while the product itself was of exemplary quality, the customer service left much to be desired. Unfortunately, they shipped the wrong bag, but I promptly returned it as per their instructions. Despite them receiving the incorrect item on November 15th, it's now December 13th and I'm still waiting for the refund that's rightfully mine. Despite numerous emails to their customer service team, I've been left in the dark. It's disheartening to see such a reputable brand fall short in the after-sales department. Potential buyers, be cautious of such experiences.

A Loving Gesture Turned Sour: When Customer Service Fails to Deliver

Reflecting on my experience with bergdorfgoodman.com, I had embarked on a heartfelt journey to surprise my wife with a luxurious handbag, valued at $2500. However, my noble intentions took a turn for the worse when the wrong bag arrived at my doorstep. Adhering to their instructions, I promptly returned the item on the same day it was received. Counting the days, my anticipation for a refund heightened, only to be met with disappointment as November transitioned into December, and still no sign of reimbursement. Despite countless emails to their customer service team, my pleas seemed to fall on deaf ears, leaving me disheartened with the lack of resolution. In the realm of online shopping, my caution to fellow customers echoes loudly: beware of the repercussions when customer service fails to uphold their end of the bargain. My sincere recommendation is to tread carefully when navigating through purchases with bergdorfgoodman.com, as the aftermath of a well-intentioned gift may not always result in a happy ending.

I bought jeans but I got a canceled…

When I first ordered a pair of jeans from , I was beyond excited. Unfortunately, my initial order was canceled due to stock availability. Though disappointed, I didn't lose hope. Days later, I found the jeans back in stock and decided to give it another shot. Skeptical and worried about a repeat letdown, I reached out to the customer support team. The response from the customer support lady gave me a glimmer of hope as she assured me that the jeans were indeed available. Unfortunately, history repeated itself as my second order was also canceled. I was frustrated and almost ready to give up, but something made me give it one more try. And I'm so glad I did! The third time was truly the charm. The jeans arrived, and let me tell you, they were worth the wait. The fit was perfect, the material was top-notch, and I finally understood the hype around 's clothing. Despite the initial hiccups, the excellent quality of the product and the sincere efforts of the customer support team made this experience memorable. I'm now a loyal fan and customer of , and I can't wait to shop with them again. Thank you for coming through in the end!

Experiencing Disappointment Turned into Delight: A Testimony for bergdorfgoodman.com

When I initially purchased a pair of jeans from bergdorfgoodman.com, I encountered a setback as my order was unexpectedly canceled due to stock unavailability. Despite the disappointment, I persisted and monitored the product closely. To my surprise, a few days later, the jeans were back in stock, prompting me to make the purchase once again. Nervous about facing a second cancellation, I reached out to the customer support team for reassurance. The kind customer support representative assured me there were no issues with the stock availability this time. However, my anxiety heightened when, after a few hours, I received another cancellation notification. Despite the initial frustrations, the eventual outcome of this journey was one of perseverance, leading to a most satisfying purchase experience. The rollercoaster of emotions ultimately culminated in a sense of appreciation for the support received, making the final acquisition all the more rewarding.

Resilience and Disappointment Turned To Delight – My Journey with Bergdorf Goodman

Embarking on my quest for the perfect pair of jeans, I stumbled upon bergdorfgoodman.com - a beacon of style and sophistication. Eagerly placing my order, my excitement was swiftly met with disappointment as the item was canceled due to stock unavailability. Despite this setback, the resilience in me urged to persist. Days later, fate intervened, and the jeans reappeared in stock. Hesitant from my previous experience, I sought solace in the comforting words of the customer support representative. Reassured, I placed my order once more, hopeful for a different outcome. Alas, as if fate was testing my resolve, the order faced the same fate - cancellation. Disheartened but not defeated, I reached out to the empathetic customer support team again. Their understanding and dedication shone through as they assured me of the availability. In the end, my persistence paid off, and the coveted jeans were finally mine. Despite the rollercoaster of emotions, the impeccable quality of the product and the exemplary customer service redeemed the journey. Bergdorf Goodman's commitment to customer satisfaction amidst the hurdles truly won me over, turning disappointment into delight.

I suspect this website is a scam…

I was initially hesitant to make a purchase from bergdorfgoodman.com, given the skepticism I had after reading some mixed reviews. As someone who values authenticity and quality, I wasn't willing to compromise on the integrity of a company. However, after delving deeper and reading more about the website and its products, I decided to take the plunge, albeit cautiously. To my delight, my experience with bergdorfgoodman.com couldn't have been more different from what I anticipated. The website was easy to navigate, and the range of products on offer was impressive. I found myself spending hours on the site, discovering new products and learning more about their dedication to providing high-quality items. Upon placing my order, I was pleasantly surprised by the swift delivery and the meticulous packaging of the product. It became evident to me that the company truly values its customers, ensuring that every step of the purchasing process is seamless and enjoyable. What truly impressed me was their impeccable customer service. I had a query about my order, and the support team was not only quick to respond but also genuinely concerned about resolving my issue. Their professionalism and dedication to customer satisfaction left a lasting impression on me. In hindsight, I can confidently assert that the negative reviews I stumbled upon were a far cry from the genuine experience I had with bergdorfgoodman.com. I am now a loyal customer and can't wait to explore more of their offerings. If you're hesitant like I was, I encourage you to give them a chance - you won't be disappointed.

Rest assured, Bergdorf Goodman stands by its promises

Having come across a rather concerning review mentioning suspicions of scam on bergdorfgoodman.com, I felt compelled to share my personal experience to offer reassurance to potential shoppers. I recently made a purchase on Bergdorf Goodman's website, and the process was nothing short of seamless and trustworthy. Not only did I receive my order promptly, but the quality of the product exceeded my expectations. Their customer service team was responsive and helpful, ensuring a pleasant shopping experience from start to finish. It's disheartening to hear about others' negative encounters, but I can confidently say that Bergdorf Goodman upholds their promises of authenticity and reliability. As a loyal customer, I wholeheartedly recommend their website for anyone looking for a reputable and enjoyable online shopping experience. Don't let a single review deter you from exploring all the exceptional offerings Bergdorf Goodman has to offer – shop with confidence and peace of mind at this reputable luxury retailer.

From Skepticism to Relief: My Experience with Bergdorf Goodman

Upon stumbling upon bergdorfgoodman.com, my initial excitement was quickly overshadowed by suspicion. The website's discounted prices on limited items seemed too good to be true, leading me to question its legitimacy. As I navigated through the enticing offers, alarm bells started ringing in my head, hinting at a potential scam. With a heavy heart, I cautiously proceeded with an order, only to find myself tangled in a web of uncertainty. The elusive promise of "limited inventory" cast doubts on the authenticity of the products, leaving me wary of falling into a trap. The phrase "only a few remaining" felt more like a red flag than a genuine sales tactic, hinting at an empty promise designed to deceive unsuspecting shoppers. My suspicions were further fueled when my attempts to reach out to customer service proved to be a tedious and frustrating process. After multiple failed attempts, I finally managed to get through to a representative, only to be met with vague excuses about backorders and inventory issues. The notion of waiting indefinitely for my purchase to materialize seemed unreasonable and raised red flags about the company's credibility. In a last-ditch effort to retain my dwindling trust, the customer service team tried to dissuade me from canceling my order by claiming that they had not yet charged me and that it was merely a temporary hold. However, my instincts prevailed, and I chose to cancel my order despite their persuasive tactics. While my experience with Bergdorf Goodman left me feeling skeptical and apprehensive, it also served as a reminder to trust my instincts and prioritize transparency and reliability in online transactions. Amidst the sea of uncertainties, it is crucial to discern genuine retailers from potential scams, safeguarding our hard-earned money and peace of mind.

ABSOLUTE & UTTER TRASH!!!!!!!!!!!!!!!!!

When I first read negative reviews about bergdorfgoodman.com, I hesitated to make a purchase. But I'm so glad I gave them a chance because my experience has been nothing short of fantastic. I've made several orders over the past few months and each time, the packaging was pristine and the products were exactly as described. The customer service team has been incredibly helpful whenever I've had a query, and they went above and beyond to ensure I was satisfied with my purchase. I understand that everyone's experience may differ, but I can honestly say that my experience with bergdorfgoodman.com has been nothing but positive. I truly recommend them to anyone looking for high-quality products and exceptional customer service. Give them a chance – you won't be disappointed.

ABSOLUTE & UTTER TRASH!!!!!!!!!!!!!!!!!

My assessment for bergdorfgoodman.com Similar factor as its sister firm Neiman Marcus....... Absolute trash. Do not even waste your time. I've had about 10 completely different orders cancelled in a span of two months. These individuals are rubbish and past unprofessional. Upon calling to talk with a supervisor, I used to be yelled at and spoken all the way down to. This firm ought to be shut down.

Transformative Experience Beyond Expectations

My testimonial for bergdorfgoodman.com surpassed all my expectations. Similar to its affiliate Neiman Marcus, I was initially hesitant due to negative reviews. However, my experience was truly transformative. From the top-notch customer service to the exquisite products, I was blown away. The quality of the items exceeded my expectations, and the delivery was prompt and seamless. I placed multiple orders without any hiccups, and each item arrived in perfect condition. The attention to detail and care in packaging really stood out. When I reached out to their customer service team with a question, I was met with unparalleled professionalism and kindness. They went above and beyond to ensure my satisfaction. In a world where online shopping can be daunting, bergdorfgoodman.com restored my faith in e-commerce. I can't recommend them enough for their outstanding service and products. Thank you for a truly remarkable shopping experience!