Users Voice for Bergdorfgoodman

83% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
17% users rated Excellent
Pie Chart Review Representation for Bergdorfgoodman
Bergdorfgoodman Overall rating
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Review article published on: 05 Sep 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 4 1.4 4.2 4.3 2.6
Nov 2022 2.8 3.3 1.1 3.9 2.4 4
Dec 2022 5 5 5 5 5 5
Jan 2023 2.4 2.7 1.3 3.1 1.7 2.6
Apr 2023 1 3 5 5 5 5
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Detailed Bergdorfgoodman Review by

Introduction

Bergdorf Goodman is a high-end luxury department store that offers a wide range of designer clothing, shoes, handbags, jewelry, and beauty products. The brand was established in 1899 and has since then become one of the most reputable and sought-after names in the fashion industry, with a flagship store in New York City and an online store that caters to customers worldwide.

Pros and Cons

Pros: - Wide range of luxury products from top brands - Easy to use website with intuitive navigation and filtering options - Exceptional customer service, including personal shopping and styling services - Free shipping and returns within the US - Loyalty program that offers exclusive benefits and rewards Cons: - High prices that may not be affordable for everyone - Limited selection of products in some categories compared to other retailers - No international shipping

User Experience

Bergdorf Goodman's website is easy to use and navigate, with a user-friendly interface that allows customers to filter products by brand, category, size, color, and price. The product pages are well-designed, with clear and detailed images, product descriptions, and reviews from other customers. The website also offers useful features such as personalized recommendations, wish lists, and product alerts.

Pricing and Value for Money

Bergdorf Goodman is known for its high-end luxury products and premium prices, with some of the most sought-after items costing thousands of dollars. While the brand's products are undeniably expensive, they are also of exceptional quality and craftsmanship, making them a worthwhile investment for those who can afford it. The brand occasionally offers seasonal sales and promotions, allowing customers to score designer items at a more affordable price.

Alternatives

Bergdorf Goodman's main competitors include other luxury department stores such as Neiman Marcus, Saks Fifth Avenue, and Bloomingdale's, as well as online retailers like Net-a-Porter, Farfetch, and Mytheresa. Each of these brands offers a wide range of high-end fashion products and exceptional customer service, making them suitable alternatives to Bergdorf Goodman.

Customer Service

Bergdorf Goodman is known for its exceptional customer service, both online and in-store. The brand's website offers 24/7 customer support via phone or email, as well as a live chat feature that allows customers to connect with a representative in real-time. The brand also offers personal shopping and styling services, where customers can book an appointment with a stylist to receive specialized recommendations and advice.

Product Quality and Selection

Bergdorf Goodman offers a wide range of luxury products from top brands such as Gucci, Prada, and Chanel, with a particular focus on designer clothing, shoes, and handbags. While the brand's selection in some categories may be limited compared to other retailers, the products they do offer are of exceptional quality and craftsmanship, making them a worthwhile investment for those who value luxury and exclusivity.

Website Usability

Bergdorf Goodman's website is easy to use and navigate, with an intuitive interface that allows customers to find what they are looking for quickly and efficiently. The website also offers useful features such as personalized recommendations, wish lists, and product alerts, making it easy for customers to stay up-to-date with the latest luxury fashion trends and arrivals.

Returns and Exchanges

Bergdorf Goodman offers free returns and exchanges within the US, with a hassle-free process that allows customers to return or exchange products in-store or via mail. The brand's return policy is flexible and allows for returns or exchanges within 30 days of purchase.

Promotions and Discounts

Bergdorf Goodman occasionally offers seasonal sales and promotions, allowing customers to score designer items at a more affordable price. The brand also offers a loyalty program called InCircle, which offers exclusive benefits and rewards to members, such as free shipping, early access to sales, and invitations to exclusive events.

Reputation

Bergdorf Goodman is known for its exceptional quality products, exceptional customer service, and exclusive brand partnerships with some of the most sought-after designers in the world. The brand has a reputation for catering to a high-end clientele and delivering a luxury shopping experience both online and in-store.

Payment Options

Bergdorf Goodman offers a variety of payment options, including credit cards, PayPal, and Apple Pay. The brand's website is secure and encrypted, ensuring that customer data is protected and safe.

Loyalty Programs

Bergdorf Goodman offers a loyalty program called InCircle, which offers exclusive benefits and rewards to members, such as free shipping, early access to sales, and invitations to exclusive events. The program is tiered, with benefits increasing as members spend more with the brand.

Customer Reviews

Bergdorf Goodman has a high rating on various review sites such as Trustpilot, with customers praising the brand's exceptional quality products, customer service, and exclusive brand partnerships. Customers also appreciate the brand's free shipping and returns within the US, making online shopping with Bergdorf Goodman a hassle-free experience.

Community Involvement

Bergdorf Goodman is committed to supporting various organizations and charities that promote social responsibility and improve the local community. The brand has partnered with organizations such as the Breast Cancer Research Foundation and the LGBT Community Center, hosting events and fundraising efforts to support these causes.

Shipping and Costs

Bergdorf Goodman offers free standard shipping and returns within the US, with expedited shipping available for an additional cost. The brand does not offer international shipping at this time.

Bergdorfgoodman Recent User Reviews

User Rating

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Reviewer Name: Vesna Mirjacic

Review Submission Date: 2023-01-12

Review Title: Avoid business with Bergdorf Goodman…
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Review Description: Avoid business with Bergdorf Goodman and Neiman Marcus.Bergdorf Goodman and Neiman Marcus has no customer support. Very disappointed. Stayin on the hold for 50-60min for supervisor is not acceptable. Delivery company fabricates delivery just not to admit that there is no signature included because someone need to issue refund since November 2022? It is ridiculous waist of time. Almost all offshore support has language limitation.

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Reviewer Name: gemo wong

Review Submission Date: 2023-01-12

Review Title: Extremely poor customer service and…
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Review Description: Extremely poor customer service and follow thru. I returned an item that didn't fit and never got the refund and they put the blame on me. The customer.

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Reviewer Name: knowledge alim

Review Submission Date: 2022-12-30

Review Title: ordered a pair of sneakers on the…
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Review Description: ordered a pair of sneakers on the 17th,paid for overnight shipping so they would arrive before Christmas.today is the 29th and I still haven't received the sneakers

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Reviewer Name: Light Producer Inc.

Review Submission Date: 2022-12-15

Review Title: Fraud
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Review Description: Fraud. Bergdorf Goodman sent me the wrong shoes, apologized then refunded me. Two months later I see the same charge again. I have called and their feedback is ludicrous they stated the wrong shoes were returned when in fact they sent me the wrong shoes! I am beyond disgusted and frustrated with this fraudulent company. BEWARE DO NOT SHOP WITH THIS FAILED COMPANY.

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Reviewer Name: Tonya “Oohlalatonya” Parker

Review Submission Date: 2022-11-28

Review Title: Dallas store fraud
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Review Description: I have been very gracious with this company over the years but after today, I will no longer buy from this establishment. I ordered a beautiful pair of YSL shades. I received my package today and when I opened it, some loser stuffed a used plastic plate in the box instead of my YSL shades! This is straight up fraud and I am two seconds away from getting the police involved in this matter. The plate has a BG sticker on it so I know this was done at the store in Dallas. I will be calling to file a formal complaint. Mail fraud is a felony!

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Reviewer Name: Helena

Review Submission Date: 2022-11-01

Review Title: I had no problems!
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Review Description: I almost didn't buy from this store after reading the rewiew here, but I decided to take a chance because it was the only store that sold the golden goose sneakers I wanted. my experience was very good. I received the shoes correctly, there was just a delay in delivery, I will buy again.

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Reviewer Name: Dina

Review Submission Date: 2022-10-30

Review Title: The worst customer service ever I will…
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Review Description: The worst customer service ever I will never ever shop at BG again or recommend BG! I ordered a wallet on October 18 for a gift and the wallet was never delivered. I do not know what happened between BG and fed ex but After many calls to BG I was told they would re-send me a new wallet and they never did. Bergdorffs does not care about their customers they do not go above and beyond ti make they’re customers happy . Do not shop here !

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Reviewer Name: Julia

Review Submission Date: 2022-05-08

Review Title: Careless packaging of a designer item
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Review Description: Ordered a Balmain blazer which arrived in a damaged boxed, not wrapped, in no bag no nothing, just rubbing against a cardboard box. I’ve never received even a cheap item packed so carelessly from other companies, so I’m truly shocked BG put so little care into packaging an expensive designer item. Will never buy anything from them again and will advise others to stay away. I could have gotten this item for less from elsewhere, but due to its cost I went with BG hoping it would be a good experience despite a higher price tag, but I was wrong!

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Reviewer Name: Ann

Review Submission Date: 2022-04-16

Review Title: Shameful!
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Review Description: Shameful!! 1) My Account Profile with all my order history has disappeared because they are 'updating their system'. 2) I therefore have no proof of the order they have screwed up. 3) $525 Item I cancelled shows up with no documentation and no ability to return. 4) They shorted me an additional $525 when I returned 3 pairs and they only credited me for 2.

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Reviewer Name: Fay

Review Submission Date: 2022-01-20

Review Title: I just had an order cancelled because…
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Review Description: I just had an order cancelled because they posted the wrong price on the item and so after spending hours trying to “fix” what they initially said the problem was, the payment method, today the excuse is that they made a mistake with the advertised price and so that’s it. How isn’t that bait and switch? But they apologized! Ha! Never again buying from this store. Plenty other places I could buy the exact same things from that aren’t engaging in illegal/unethical practices.