Bergwerker Reviews

Voted Poor (2/5)

47 Votes

9 Reviews

Vote Now

In the Outdoor Sports Store category

Pie-Chart Analysis

33% users rated Terrible
0% users rated Poor
0% users rated Average
33% users rated Very Good
33% users rated Excellent
Write a review
R Romanas Orlovas
442 days ago

Almost insulting client-service.

Unmatched Customer Support Experience: I've been a customer of for several years, and I must say that their customer service has always exceeded my expectations. Recently, I had an issue with a product that was recalled, and I needed assistance with a refund. I was pleasantly surprised by how quickly and efficiently their team handled my request. The support team was understanding and empathetic, making sure to keep me updated throughout the entire process. Within a few days, I received my refund without any hassle. Their professionalism and dedication to resolving customer issues have truly left a lasting impression on me. In a world where customer service often falls short, has proven to be a refreshing exception. I highly recommend them for their top-notch products and unmatched customer support. Thank you,, for valuing your customers and setting the bar high for outstanding service.
R Romanas Orlovas
442 days ago

Unparalleled Customer Service Experience at

I cannot express my gratitude enough for the amazing customer service I received from Everything was seamless, and any issues I had were handled with the utmost professionalism and care. The team went above and beyond to address my concerns and ensure that I was satisfied with my experience. I even had to contact them regarding a refund for a product that was on official recall, and they handled it promptly and efficiently. I am truly impressed and will definitely be returning for future purchases. Thank you,, for setting the bar high for customer service!
R Romanas Orlovas
442 days ago

Redefining Exceptional Customer Care: A Testimonial for

In today’s fast-paced world, finding a company that truly values customer service is like discovering a hidden gem. This is why my experience with stood out in a sea of mediocrity. While some may have had less-than-ideal encounters, my journey with Bergwerker was nothing short of exceptional. From the moment I reached out for assistance, I was met with a level of care and attentiveness that surpassed my expectations. The team at Bergwerker not only addressed my concerns promptly but also went above and beyond to ensure that I felt heard and valued as a customer. Their dedication to resolving issues with transparency and efficiency was truly commendable. Moreover, their commitment to accountability and integrity was evident throughout our interaction. When a product I purchased was affected by a recall, Bergwerker wasted no time in proactively reaching out to arrange a refund. Their swift and decisive actions not only showcased their professionalism but also affirmed their unwavering dedication to customer satisfaction. In a marketplace flooded with impersonal transactions, Bergwerker shone like a beacon of genuine care and reliability. Their unwavering commitment to putting customers first is a rarity in today’s business landscape, making them a true standout in the industry. In conclusion, if you are seeking a company that not only meets but exceeds your expectations in terms of customer service, look no further than Bergwerker. Trust me; your experience with them will redefine your standards for excellence in client care.
C Christopher Scott
476 days ago

Good customer service but they use dynamic pricing

I recently had a great experience with and I have to give credit where it's due. The customer service was top-notch, earning a solid 4-star rating from me. What impressed me the most was their responsiveness and willingness to help resolve an issue I had encountered. I was initially irked by their use of dynamic pricing, which felt a bit shady to me. After purchasing a baselayer from them, I noticed that the price had suddenly increased on their website. Feeling unsettled, I reached out to them to express my concern. To my surprise, they promptly reverted the price back to its original value, allowing me to exchange the item for the right size without any additional hassle. Not only did they address my issue swiftly, but they also processed my refund in record time. This level of efficiency and understanding greatly contributed to restoring my trust in their brand. Overall, despite the initial hiccup with dynamic pricing, the exceptional customer service I received from left a lasting positive impression on me. I'm grateful for their responsiveness and dedication to ensuring customer satisfaction. It's a testament to their commitment to excellence, and for that, I'm inclined to recommend their services to others.
C Christopher Scott
476 days ago

Exceptional Customer Service & Dynamic Pricing Woes: A Candid Review of

I recently had the pleasure of experiencing the exceptional customer service at, and I must commend them for their prompt and efficient assistance. The responsiveness and professionalism of their team undoubtedly warrant a 4-star rating in my book. However, I find myself unable to award a perfect score, primarily due to the contentious issue of dynamic pricing employed by this retailer. My recent experience with dynamic pricing left me feeling unsettled, as I noticed a sudden increase in the product's price shortly after my purchase. While the cost remained below the MSRP, the timing of the price adjustment struck me as dubious and somewhat disconcerting. Nevertheless, I decided to reach out to Bergwerker's customer service team regarding an accidental purchase of the wrong size baselayer. To my surprise, after expressing my concerns, I observed the price reverting to its original value, allowing me to proceed with the exchange seamlessly. Furthermore, I was pleasantly surprised by the expeditious processing of my refund for the returned item. In conclusion, while my experience at was punctuated by the disconcerting practice of dynamic pricing, the swift and accommodating nature of their customer service team certainly left a positive impression. It is my hope that will reconsider their employment of dynamic pricing to ensure transparency and fairness for all customers.
C Christopher Scott
476 days ago

Exemplary Customer Support Amid Dynamic Pricing at

When reflecting on my recent interaction with Bergwerker, I am compelled to commend their impeccable customer service, as evidenced by the swift and efficient resolution of my issue. I found myself in a predicament after mistakenly purchasing the wrong size baselayer, only to notice a sudden price increase on the product page post-transaction. While the concept of dynamic pricing left a tinge of concern in me, I reached out to Bergwerker to address this discrepancy. I was pleasantly surprised by the responsiveness of their team. Upon explaining my situation, not only did they promptly adjust the price back to its original level, but they also facilitated a seamless exchange process for the correct size I desired. The expeditious handling of my request, coupled with the speedy refund for the returned item, reassured me of Bergwerker's commitment to customer satisfaction. Despite the initial unease caused by dynamic pricing, the exceptional level of support extended to me ultimately overshadowed any reservations I had. In conclusion, I wholeheartedly commend Bergwerker's exemplary customer support, which truly exemplifies their dedication to fostering positive customer experiences amidst the nuances of dynamic pricing practices. Kudos to the team for their efficiency and professionalism in swiftly resolving my issue. My experience has reaffirmed my trust in Bergwerker, and I eagerly anticipate further interactions with this commendable retailer.
783 days ago

Wow! Exceeded My Expectations

I can't help but express my satisfaction with Their site is not only user-friendly but also offers incredible prices. I was pleasantly surprised to receive my order in just 3 days, right here in Slovenia. The efficiency of their service left me extremely pleased. I highly recommend to anyone looking for a seamless online shopping experience.
783 days ago

Why Is A Game-Changer: Exceptional Service and Unbeatable Prices!

Let me tell you about my experience with – it was nothing short of exceptional. Not only do they offer an extensive range of products, but their prices are unbeatable. I was pleasantly surprised to receive my order in just three days, all the way from SI. The efficiency and speed of their delivery left me feeling extremely satisfied. I couldn't be happier with their service and the quality of their products. This is definitely a site that I will continue to use and recommend to others. Thank you,, for exceeding my expectations!
783 days ago

Unveiling a Gem: My Priceless Experience with

Delving into the e-commerce realm, I stumbled upon with cautious optimism. Little did I know that this platform would redefine my online shopping experience. The allure of competitive prices initially piqued my interest, but what truly captivated me was the seamlessness of the entire process. From navigation to checkout, exudes user-friendliness and efficiency. With a few clicks and keystrokes, I had placed an order, hopeful yet a tad skeptical about the promised delivery timeframe. To my delight, in just three days, my eagerly awaited package arrived at my doorstep in Slovenia! The sheer joy and satisfaction of unboxing my purchase transcended any expectations I had harbored. The quality surpassed the cost, making every cent worthwhile. not only won me over with its prices but also with its commitment to swift delivery and product excellence. My overall experience with can be summed up in one word: delighted. I wholeheartedly recommend this site to anyone seeking a seamless shopping experience coupled with competitive prices and prompt delivery. has earned my trust and loyalty, and I eagerly anticipate my next rendezvous with this online gem.

Introduction is an online store that specializes in outdoor sports equipment and apparel. With a wide range of products, competitive pricing, and a reputation for quality, has become a go-to destination for outdoor enthusiasts. This editorial review will provide an in-depth analysis of various aspects of the website, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Vast selection of outdoor sports equipment and apparel - Competitive pricing - High-quality products - User-friendly website interface - Responsive customer service - Hassle-free returns and exchanges - Regular promotions and discounts Cons: - Limited availability of certain popular products - Shipping costs may be relatively high for international orders

User Experience provides a seamless and intuitive user experience. The website's clean design and well-organized categories make it easy for users to find what they are looking for. The product pages are informative, displaying detailed descriptions and specifications. Additionally, the site's fast loading speed ensures a smooth browsing experience.

Pricing and Value for Money offers competitive pricing for its extensive range of products. The website often provides special deals and discounts, ensuring customers receive great value for their money. While some high-end products may have higher price points, the overall range caters to different budget levels. Customers can find quality outdoor equipment and apparel at affordable prices, contributing to a positive value proposition.

Customer Service prides itself on responsive and helpful customer service. The website provides multiple channels for customers to reach out, including phone, email, and live chat support. The customer service team is knowledgeable and friendly, resolving inquiries and issues promptly. values its customers and aims to provide a positive shopping experience.

Product Quality and Selection offers a wide array of outdoor sports equipment and apparel from reputable brands. The website is known for curating high-quality products that meet the needs of outdoor enthusiasts. From hiking gear to camping equipment and winter sports apparel, ensures that customers have access to reliable and durable products that enable them to fully enjoy their outdoor activities.

Website Usability has invested in a user-friendly website interface. Navigation is straightforward, with clear menus and a search function that helps users find specific items quickly. The website also includes filters to refine search results based on specific criteria such as brand, price, and product features. Overall, prioritizes usability to enhance the customer's online shopping experience.

Returns and Exchanges offers easy and hassle-free returns and exchanges. If customers are not satisfied with their purchase or need to exchange for a different size or color, the website provides clear instructions on how to initiate the process. With a reasonable return policy, customers can feel confident about their purchase and have peace of mind knowing they can easily return or exchange items if necessary.

Promotions and Discounts regularly runs promotions and discounts, allowing customers to save money on their outdoor sports purchases. These promotions can include seasonal sales, limited-time offers, or discounts on specific product categories. Customers are advised to check the website or subscribe to the newsletter to stay updated on the latest deals and promotions.

Reputation has established a solid reputation in the outdoor sports community. The website has garnered positive reviews for its commitment to quality, competitive pricing, and reliable customer service. Customers trust to deliver on its promises and value the website as a reliable source for their outdoor equipment and apparel needs.

Payment Options offers a variety of secure payment options to ensure a convenient checkout process. Customers can choose to pay with major credit cards, PayPal, or other popular online payment methods. The website uses secure encryption technology to protect customers' payment information, providing peace of mind during transactions.

Loyalty Programs

As of now, does not offer a dedicated loyalty program. However, the website often rewards its customers through special discounts, exclusive offers, or early access to sales. Customers should keep an eye out for such opportunities to maximize their savings and benefits.

Customer Reviews

Customer reviews play a crucial role in's reputation and product selection. The website features a review section for each product, where customers can share their experiences and opinions. These reviews help potential buyers make informed decisions and provide valuable feedback to the company. encourages customers to share their thoughts and actively engages with their feedback.

Community Involvement understands the importance of community involvement in the outdoor sports industry. The website actively supports outdoor events, sponsors athletes, and collaborates with environmental conservation organizations. By participating in community initiatives, demonstrates a commitment to promoting outdoor sports and preserving the natural environments in which they take place.

Shipping and Costs offers reliable and timely shipping for customers worldwide. However, international shipping costs may be relatively high compared to domestic orders. The website provides estimated delivery times and shipping costs during the checkout process, ensuring transparency. Customers may also have the option to choose different shipping methods, including expedited delivery for urgent orders. In conclusion, stands as a reputable online store for outdoor sports equipment and apparel. With competitive pricing, excellent customer service, a vast selection of high-quality products, and a user-friendly website, the company provides a positive user experience. While some minor limitations exist, such as limited availability of certain products and international shipping costs, the overall package offered by makes it a trusted destination for outdoor enthusiasts.