Berries.com is an online retailer that specializes in delivering high-quality fruit baskets, chocolate-dipped berries, gourmet gifts, and other sweet treats to customers across the United States. The website offers a wide variety of products that can be customized according to individual preferences, making it an ideal choice for special occasions such as birthdays, weddings, anniversaries, and holidays.
Pros and Cons
Pros: - Wide selection of products to choose from - Customization options available - High-quality products - Prompt and reliable delivery - Good customer service Cons: - Prices can be on the higher side - Shipping costs can be expensive - Limited international delivery options
User Experience
Berries.com has a user-friendly website that is easy to navigate. The products are neatly categorized and the search function works well, making it easy to find specific products. The checkout process is also straightforward, and customers can track their order status through their account.
Pricing and Value for Money
The prices on Berries.com can be on the higher side, but they are generally competitive with other gourmet gift retailers. Customers can find various discounts and promotions throughout the year, which can make the products more affordable. The value for money is good, as the products are of high quality and the delivery is reliable and prompt.
Alternatives
Some alternatives to Berries.com include Edible Arrangements, Harry & David, and Gourmet Gift Baskets. These companies offer similar products and services, although their pricing, selection, and quality may vary.
Customer Service
Berries.com has good customer service, as evidenced by their high customer ratings on review sites such as Trustpilot and the Better Business Bureau. They offer a 100% satisfaction guarantee on all their products, and customers can contact them via phone, email, or chat for any inquiries or concerns.
Product Quality and Selection
The products on Berries.com are of high quality, with fresh and flavorful fruits and quality ingredients used in the chocolate coatings and other toppings. The selection is wide and diverse, with various options for different occasions and preferences. Customers can also customize their orders and add personal messages to their gifts.
Website Usability
Berries.com's website is easy to use, with a clean and organized layout. The products are displayed attractively and the checkout process is straightforward. The website is also optimized for mobile and tablet use, making it accessible for customers on the go.
Returns and Exchanges
Berries.com offers a 100% satisfaction guarantee on all their products. If a customer is not satisfied with their order, they can contact the customer service team for a refund or replacement. They also have a generous seven-day return policy for non-perishable items.
Promotions and Discounts
Berries.com offers various promotions and discounts throughout the year, including seasonal sales and discounts for first-time customers. Customers can also sign up for the company's email newsletter to receive exclusive offers and updates on new products.
Reputation
Berries.com has a good reputation, with high ratings on review sites such as Trustpilot and the Better Business Bureau. They have been in business for over 20 years and have a loyal customer base. Their quality products, reliable delivery, and good customer service have earned them a positive reputation among customers.
Payment Options
Berries.com accepts various payment options, including major credit cards, PayPal, and Apple Pay. They also offer a payment plan option for larger orders, allowing customers to pay in installments.
Loyalty Programs
Berries.com does not currently offer a loyalty program, but they do have a referral program where customers can earn discounts by referring friends to the website.
Customer Reviews
Customers give Berries.com high ratings on review sites such as Trustpilot and the Better Business Bureau. They praise the quality of the products, prompt and reliable delivery, and good customer service. Some negative reviews mention issues with shipping costs or damaged products, but these seem to be isolated incidents.
Community Involvement
Berries.com has a charitable giving program where they donate 5% of their profits to various non-profit organizations. They also offer a fundraising program for schools and non-profits, where customers can purchase products and have a portion of the proceeds go towards their chosen organization.
Shipping and Costs
Berries.com offers various shipping options, including standard, express, and same-day delivery. The costs can vary depending on the delivery location and type of product, but they are generally competitive with other gourmet gift retailers. Free shipping is available on select products during certain promotions.
Aisha Bachlani Senior News Reporter
Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited... More by Aisha Bachlani
Review Description: The order was supposed to be delivered to my boss on Saturday and it still hasn't arrived. Customer service is generic. I will never use this company again.
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Reviewer Name: Barbara Santiago
Review Submission Date: 2022-12-17
Review Title: Worst customer service ever
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Review Description: Worst customer service ever. Overpriced. Go to edible arrangements instead.
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Reviewer Name: Glenda Eaddy
Review Submission Date: 2022-10-29
Review Title: Nothing like the picture
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Review Description: Nothing like the picture. Ordered Halloween Strawberries. Looked absolutely nothing like the picture. No little eyes just brown blobs of icing. So wish I could post a picture. They were awe full!
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Reviewer Name: Teresa Miller
Review Submission Date: 2022-10-13
Review Title: Terrible
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Review Description: Terrible. I ordered the strawberries that were supposed to be decorated to look like cute bees. They didn't even put eyes on a single one - the "wings" were just messy melted blobs. More than half the strawberries had visible mold on them, and we didn't even bother checking to see how bad it was under the dipped part. Threw them away, requested a refund. Only received a 50% refund after many back and forth emails for a horrible inedible product.
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Reviewer Name: Carshaggy
Review Submission Date: 2022-10-12
Review Title: These are the worst berries ever
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Review Description: These are the worst berries ever. My first was suppose to be delivered on my anniversary it came a day late, melted, warm and strawberries soft. They sent it out again for four days later. Late again that came a day late again warm, broken and strawberries soft and squishy. Another set came the same way. DONT BUY FROM SHARIS BERRIES!
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Reviewer Name: Joe
Review Submission Date: 2022-10-12
Review Title: ORDERED THEM IN SEPTEMBER 30TH 2022 FOR…
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Review Description: ORDERED THEM IN SEPTEMBER 30TH 2022 FOR A DELIVERY DATE OF OCTOBER 7TH 2022 DIDNT RECEIVE ITEMS TILL THE 10 OF OCTOBER 2022 IT WAS BS AND THEY CAME LATE SMASHED UP AS WELL AS MELTED
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Reviewer Name: Dillon Williams
Review Submission Date: 2022-09-21
Review Title: Absolutely awful
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Review Description: I ordered strawberries 6 days ago and they were supposed to be here a day after order I finally got them days after my wifes birthday and she was so excited for them she opens the box and they are rotten and smashed and melted. Highly do not recommend this absolute garbage excuse of a company what a waste of time yuck!! Oh by the way it cost me 65 bucks for 12 chocolate strawberries just for them to he rotten lol stear clear of this place. Go local.
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Reviewer Name: cathy boyles
Review Submission Date: 2022-09-07
Review Title: Terrible experience
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Review Description: Terrible experience. Not reliable. Ordered for sons milestone bday, for delivery two days prior to the actual date. Long story short, after no shows and phone call, and some very suspicious and confusing excuses, the best they could offer was to refund my delivery fee and deliver three days AFTER the birthday date. Never ever ever again will i trust this company to celebrate a loved ones milestone. Buyer beware and dont put your trust in this company!
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Reviewer Name: Nancy Martin
Review Submission Date: 2022-08-19
Review Title: Just what I wanted, perfect!
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Review Description: I ordered flowers and dipped strawberries before I read all these reviews and wondered if I’d made a mistake. The box was on my doorstep at 8am on the morning I wanted it delivered. I opened it and arranged the flowers for my husband and got everything prepared to surprise him. The strawberries were gorgeous and delicious and perfect. So I am very happy! It was for our 4th anniversary, representing fruit and flowers… ??
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Reviewer Name: David Cirimele
Review Submission Date: 2022-08-12
Review Title: If you like to pay way over priced for…
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Review Description: If you like to pay way over priced for Flowers that are completely smashed and look nothing like the picture this joke of a place is for you!! Not me