Besamecosmetics Reviews

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B Bonjour
365 days ago

Different and caring company, masterfully crafted products

Being a frequent customer of Besame for the past 4-5 years, I can confidently say that this is a brand that has not only captivated me but also compelled me to remain loyal. The sheer artistry and thoughtfulness that goes into crafting their products makes each purchase a delightful experience. As a collector of beauty products, I've found the design of Besame's offerings to be truly exceptional. While the performance of some items may not always be flawless, the attention to detail and aesthetic appeal never fail to satisfy my collector's soul. One category that has particularly stood out for me is their brushes. The brow brush, liner/mascara brush, and lip brush are nothing short of amazing. The precision and quality they offer have made them an indispensable part of my beauty routine. And let's talk about their lipsticks – an absolute must-try! With a diverse range of reds, Besame has managed to curate shades that flatter every skin tone. As someone who appreciates color theory and analysis, I find their selection to be not only impressive but also incredibly useful. However, what truly sets Besame apart, and what will keep me coming back for more, is their unparalleled customer service. Being a Canadian customer, I've encountered several challenges related to the website, rewards, and product transit. This has led to transaction issues and damaged products on 3-4 occasions. But each time, the Besame staff have gone above and beyond to make things right. Their dedication to ensuring customer satisfaction is truly commendable. Despite the distance, their team has been incredibly helpful and pleasant to deal with, whether it's been over the phone or through online communication. Their commitment to addressing any concerns and their genuine care for their customers have left a lasting impression on me. In conclusion, Besame is not just a beauty brand – it's a different and caring company that values its customers and takes immense pride in the masterful craftsmanship of its products. My journey with Besame has been filled with not just quality products, but also with the warmth and dedication of a brand that truly puts its customers first. I eagerly look forward to many more years of being a part of the Besame community and experiencing the beauty and thoughtfulness they bring to their offerings.
B Bonjour
365 days ago

A Heartfelt Tribute: Besame Cosmetics Shines with Exceptional Care and Artistry

Diving into the world of besamecosmetics.com has been nothing short of a delightful adventure. Over the span of 4-5 years and approximately 20 purchases, my journey with Besame has been a tapestry of unique experiences and cherished moments. The allure of their meticulously crafted products is undeniable. While I've occasionally encountered minor hiccups in performance, the sheer artistry and attention to detail never fail to captivate the collector in me. Among their treasures, the range of exquisite brushes reigns supreme in my beauty arsenal. The brow brush, liner/mascara brush, and lip brush stand out as gems of unparalleled quality and precision. And oh, the lipsticks! A dreamy indulgence for any makeup enthusiast, Besame’s collection boasts a spectrum of reds that cater to every undertone and personality. Their thoughtful selection is a nod to the art of color theory and personal expression, making each lipstick a must-have in its own right. Yet, it is not just the products that have won my loyalty; it is the exceptional customer service that sets Besame apart. Despite encountering occasional challenges as a Canadian customer – from website glitches to transit mishaps – the Besame team has consistently gone above and beyond to address any issues that arose. Their unwavering dedication to making things right, coupled with their warm and personable approach, has left an indelible mark on me. In a world where genuine care and passion for customers can be rare finds, Besame Cosmetics shines as a beacon of excellence. With each purchase, I not only acquire a piece of beauty but also a piece of heartwarming service that keeps me coming back for more. Cheers to Besame for not only crafting masterpieces but also fostering genuine connections that transcend borders and boundaries.
B Bonjour
365 days ago

An Enchanting Journey with Besame Cosmetics: Beauty, Care, and Grace

Embark on a magical journey with Besame Cosmetics, where every purchase feels like a whispered promise of elegance and sophistication. As a dedicated customer who has indulged in their products numerous times over the years, I can attest to the allure and charm that Besame exudes. From their meticulously designed products that are a collector's dream come true to the exceptional quality of their brushes that effortlessly glide on like a painter's brush on a canvas, every item from Besame is a work of art in its own right. The lipsticks, a signature of Besame, are a revelation; each shade carefully curated to complement every skin tone, a treasure trove for anyone passionate about color theory and analysis. Yet, beyond the allure of their products lies a gem that truly sets Besame apart – their unparalleled customer service. As a Canadian patron, I encountered a few hiccups along the way, from website glitches to transit mishaps resulting in damaged goods. However, each time I reached out to Besame, I was met with kindness, understanding, and a genuine eagerness to make things right. Their staff, whether on the phone or online, exuded warmth and care, ensuring that my faith in their brand remained unshaken. Besame Cosmetics is not just a beauty brand; it is a beacon of light in a world where genuine care and grace in customer service are rare to find. My loyalty to Besame is not just about their products; it's about the experience, the connection, and the unwavering dedication they show to their customers. Join me in this enchanting journey with Besame, where beauty, care, and grace converge in a harmonious symphony of elegance and authenticity.

Introduction

Besame Cosmetics is a luxury makeup and skincare brand that takes inspiration from classic Hollywood glamour. With a range of vintage-inspired beauty products, Besame Cosmetics aims to empower customers to feel confident and beautiful in their own skin. Founded in 2004 by Gabriela Hernandez, Besame Cosmetics has gained a loyal following among makeup enthusiasts and vintage aficionados. Their products are cruelty-free and made in the USA.

Pros and Cons

Pros:
  • Besame Cosmetics offers high-quality, unique products that are not commonly found in other beauty brands.
  • Their vintage-inspired packaging is charming and nostalgic, making their products excellent gift options.
  • Besame Cosmetics' products are cruelty-free and made in the USA.
Cons:
  • Their products are relatively higher-priced compared to similar beauty brands.
  • Their product selection may be limited for those who prefer modern makeup trends.

User Experience

Besame Cosmetics' website is easy to navigate and visually appealing. Customers can browse by categories that include makeup, skincare, and accessories. Product pages are detailed, offering images and descriptions of each product with ingredients and usage instructions. Customers can also read product reviews to make informed purchasing decisions. Additionally, Besame Cosmetics offers a newsletter signup, allowing customers to receive exclusive deals and product launches directly to their inbox.

Pricing and Value for Money

Besame Cosmetics' products are of high value, making them pricier than other beauty brands. However, the unique, vintage-inspired packaging and quality ingredients justify the price point for those who are looking for a luxurious beauty experience.

Alternatives

For those looking for more modern beauty options, Sephora and Ulta offer a wider selection of contemporary beauty brands at varying price points. For those looking for vintage-inspired beauty, TheBalm Cosmetics and Benefit Cosmetics offer products with similar aesthetics at a slightly lower price point.

Customer Service

Besame Cosmetics provides a friendly and efficient customer service experience. Customers can reach out via email, phone, or live chat to address any questions or concerns. Additionally, Besame Cosmetics offers a 30-day return policy for damaged or unused products.

Product Quality and Selection

Besame Cosmetics products are of high quality, with attention to both formulation and packaging design. Their product selection is geared towards vintage-inspired beauty, offering a unique experience for those looking for a touch of nostalgia. Their makeup selection offers a variety of classic colors, as well as limited edition seasonal releases.

Website Usability

Besame Cosmetics' website offers a clean and user-friendly experience. Customers can easily navigate through categories and products, and filter products by color, finish, and skin type. Additionally, their website offers a detailed FAQ section and easy checkout process.

Returns and Exchanges

Besame Cosmetics offers a 30-day return policy for damaged or unused products. Customers can initiate a return by contacting customer service via email, phone, or live chat. Besame Cosmetics does not offer exchanges, and customers will need to place a new order if they wish to receive a different product.

Promotions and Discounts

Besame Cosmetics offers promotions and discounts throughout the year, including limited time offers and discounts for first-time customers. Customers can sign up for their email newsletter to receive exclusive offers and product launches directly to their inbox.

Reputation

Besame Cosmetics has gained a loyal following among makeup enthusiasts and vintage lovers due to their high-quality products and unique packaging design. They have also received positive media coverage from publications such as Allure and Vogue.

Payment Options

Besame Cosmetics accepts major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Amazon Pay.

Loyalty Programs

Besame Cosmetics does not currently offer a loyalty program.

Customer Reviews

Besame Cosmetics products have received positive reviews from customers who appreciate the quality, design, and uniqueness of their products. Many customers also praise Besame Cosmetics' customer service for their helpfulness and efficiency in addressing any issues.

Community Involvement

Besame Cosmetics supports various charitable organizations, such as the Women in Film Foundation and The Trevor Project. They also participate in events such as the Dapper Day Expo and the LA Vintage Expo.

Shipping and Costs

Besame Cosmetics offers free ground shipping on orders within the US over $50, otherwise shipping costs vary based on location and order size. International shipping is also available, with rates varying based on location. Customers can opt for expedited shipping methods during checkout for an additional fee.