Introduction

Bestbuy.com is a leading online retailer of consumer electronics, home appliances, and home entertainment products. Founded in 1966, Best Buy has grown to become a household name across the US and Canada. The company boasts of an extensive range of products from leading brands and offers various services such as installation, repair, and training.

Pros and Cons

Pros:
  • Great selection of products from leading brands
  • Easy to use website with intuitive search and filter options
  • Excellent customer service with knowledgeable and polite staff
  • Top-notch delivery and installation services
  • Good value for money
Cons:
  • Sometimes lacks competitive pricing compared to other online retailers
  • Limited product availability in certain regions
  • No international shipping options

User Experience

Bestbuy.com is well-designed, easy to navigate, and user-friendly. The site has an intuitive search and filter options that help users find what they are looking for quickly. The site also provides detailed product descriptions, user reviews and ratings, and multiple high-quality images to help users make informed buying decisions.

Pricing and Value for Money

Best Buy offers competitive pricing on most of its products. However, there are times when other online retailers offer better deals. The company's price match guarantee ensures that customers get the best deal possible. Best Buy also offers various financing options and reward programs that provide good value for money.

Alternatives

There are many other online retailers that offer similar products and services to Best Buy. Some of the popular alternatives include Amazon, Walmart, Apple, and Newegg.

Customer Service

Best Buy's customer service is one of the company's strongest selling points. The staff is knowledgeable, polite, and always willing to go the extra mile to help customers. The company offers various support options, including phone, email, and chat services.

Product Quality and Selection

Best Buy offers an extensive range of products from leading brands. The company's commitment to quality and customer satisfaction means that customers can trust the products they purchase from Best Buy. The company also offers a range of services, including installation, repair, and training, to ensure that customers get the most out of their products.

Website Usability

Bestbuy.com is easy to use and navigate, with an intuitive interface that makes it simple for users to find what they are looking for. The site is also responsive, meaning it works on all devices, including desktops, laptops, tablets, and smartphones.

Returns and Exchanges

Best Buy offers a flexible return and exchange policy that allows customers to return products within a specific timeframe for a refund or exchange. The company's in-store and online return processes are straightforward and hassle-free.

Promotions and Discounts

Best Buy offers various promotions and discounts throughout the year, including seasonal sales, clearance events, and daily deals. The company also offers various financing options and reward programs that provide additional savings to customers.

Reputation

Best Buy has built a strong reputation as a reliable and trustworthy retailer of consumer electronics and home appliances. The company's commitment to quality, customer service, and value for money has earned it a loyal customer base over the years.

Payment Options

Best Buy accepts various payment options, including credit cards, debit cards, PayPal, and Best Buy gift cards. The company's online payment process is secure and reliable.

Loyalty Programs

Best Buy offers various loyalty programs, including the Best Buy Rewards program and the My Best Buy Credit Card program. These programs offer customers various discounts, rewards, and financing options that help them save money on their purchases.

Customer Reviews

Best Buy's website features user reviews and ratings that provide customers with valuable insights into the products they are interested in. The site also features a Q&A section where users can ask and answer questions about products.

Community Involvement

Best Buy is committed to giving back to the community and has various programs to support local communities. The company's Geek Squad Academy program, for example, aims to inspire young people to pursue careers in technology.

Shipping and Costs

Best Buy offers various shipping options, including free shipping on eligible products, in-store pickup, and same-day delivery in select areas. The company's shipping costs are competitive and transparent, with no hidden fees or charges.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...

Bestbuy Recent User Reviews

User Rating

5 stars

31

4 stars

6

3 stars

2

2 stars

8

1 stars

311

Duration

3 months
6 months
1 year
Next Page →

👤

Reviewer Name: B Nichols

Review Submission Date: 2023-01-17

Review Title: Long time customer lost
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have been with BB for years. I am already locked in for a year, but in Jan 2024, they will lose another customer. Another big corporation screwing over customers. Total Tech used to be good, now you can’t get in and then when you do they keep your device for weeks. Lie to make sales, and you get international customer service that tell you they will fix things and don’t. For what you pay for total tech service you can just buy a new computer these days. I do like their webroot virus software but I don’t need to buy it from them.

👤

Reviewer Name: Dan

Review Submission Date: 2023-01-17

Review Title: Buyers beware...
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Buyers beware.... of unwanted charges on phone purchases..... unbelievably manipulated into purchasing geek squad service. I have been charged for 3 years without being aware of it.

👤

Reviewer Name: Bruce Chessen

Review Submission Date: 2023-01-17

Review Title: Two times they were scheduled to…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Two times they were scheduled to deliver and install my tv. They texted to say they were coming, I took off work, they never showed. Horrible customer service and no one cared. Buy elsewhere. This company sucks

👤

Reviewer Name: Dolly Bell

Review Submission Date: 2023-01-17

Review Title: Best Buy Buyer Beware!Customer service is horrible
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Customer service is horrible! Purchased a 50 in Hisense TV that had audio lag issues. Called BB Customer service who referred me to Hisense customer service. Hisense refered me to Roku. Finally resorted to calling BB again. Don't expect to speak to an in store representative. You will be connected to a foreign call center that is absolutely NO help. Better to refer your issues to your grandkids or a homeless person on the street...you'll waste less time!

👤

Reviewer Name: Don

Review Submission Date: 2023-01-16

Review Title: Be aware that the return policy is only…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Be aware that the return policy is only 14 days, and they are very uncooperative beyond that time, even by a day or two. This was for a microwave in an unopened box over the holidays.

👤

Reviewer Name: Estefania De La Concha

Review Submission Date: 2023-01-13

Review Title: DONT RECOMEND.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The review if for Best Buy in general, not this location. I just don't understand the Geek Squad certification on an open box if you sell it with imperfection anyway... And imperfections that are not even mentioned on the website ! So the Geek Squad Certification it's a scam. We had problems with delivery also, and now we will have also the trouble of returning the TV and exchange it… ETC! It didn't worth the money saved if you are going to waste time on all this.

👤

Reviewer Name: Kirsty Locke-Robinson

Review Submission Date: 2023-01-13

Review Title: I ordered a stove from them
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered a stove from them. They couldn't find my address in their system and they couldn't figure out that my credit card was genuine. I called and they were supposed to fix things but then cancelled my order without notice after 1 week of fixing it out. Awful!

👤

Reviewer Name: James Dotson

Review Submission Date: 2023-01-12

Review Title: personal 365 and got ripped off Best Buy stinks
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I went to Best Buy and purchased a Microsoft personal 365 for my tablet and it doesn't work so i took it back to Best Buy and they said they won't refund my money back . They said I have to call Microsoft to get a refund but trying to get a hold of someone is impossible so don't ever go to Best Buy unless you want to get ripped off.

👤

Reviewer Name: thomas peck jr

Review Submission Date: 2023-01-12

Review Title: BEST BUY IS STEALING YOUR MONEY
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Canceled my credit card back in November of 2022. Then account had an over payment. Spoke to 3 people.. all incompetent. All 3 said my refund was processed... what a lie. Had to call back again and what do you know still wasn't refunded. Best buy is running a scam and making money of their fraud.

👤

Reviewer Name: Larry

Review Submission Date: 2023-01-12

Review Title: Best Buy SCAM
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Best Buy is/has tried the old bait and switch. When I purchased a laptop from them that clearly says it is upgradeable with an M2. When complaing about the SCAM I went through 4-5 CS each not having any idea about their products and insisting I accept the bait and switch. I will NOT
Next Page →