User Review Scores: Pie Chart Analysis
6% users rated Poor
0% users rated Average
11% users rated Very Good
0% users rated Excellent
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Julie LaBounty
61 days ago
What a po dunk company
My review for bestbuyeyeglasses.com Ordered 2 frames. Called to ask if frames were in stock and ready to ship. I was told they were. Five days later I get an email saying both frames had been discontinued. Why was it on your site then Dont waste your time.
Sunshine
694 days ago
I would leave zero stars if possible
My review for bestbuyeyeglasses.com I would leave zero stars if possible. Buyer beware this company will take your money and you will never get your glasses. I was told processing would be 3 to 8 days with a prescription. My credit card was charged after the first day I placed the order and I was assured that this only happens when the glasses leave the warehouse to go to the lab. 14 days later no glasses or updates. Spoke to a customer service agent for the third time this time a supervisor. Was told that the frames had been shipped and were being worked on. Days later I called back and this time was told my frames had never been in stock and I would need to place a new order. But no one bothered to let me know this and I was also lied to and my credit card was charged for frames that did not exist. And they had no plans on letting me know this they were happy to keep my money and never let me know that my glasses were in fact not even available. Three different representatives including a supervisor had told me that they were shipped and were being processed. Just please be careful and stay far away from this company. Especially if you need glasses any time this decade.
J W
840 days ago
Disappointing experience
Absolutely Incredible ExperienceI cannot express enough how satisfied I am with Best Buy Eyeglasses. Initially I was apprehensive to place an order after reading some negative reviews but I decided to give them a chance. To my surprise the customer service team was incredibly helpful and made sure that my order was processed smoothly. From the moment I placed the order to the day I received my glasses the communication was impeccable. The tracking information was provided promptly and my glasses arrived in perfect condition. The quality of the product exceeded my expectations and I couldnt be happier with my purchase. Best Buy Eyeglasses has definitely gained a loyal customer in me. I highly recommend them to anyone in need of a reliable and highquality eyewear provider. Thank you Best Buy Eyeglasses for restoring my faith in exceptional customer service
Keith Oliver
1407 days ago
Terrible basically criminal service at
I was hesitant to try out the services of after reading some negative reviews but Im so glad I took the chance. From the moment I reached out for assistance with my order the customer service team went above and beyond to address my concerns and ensure I had a positive experience. Not only did they process my return without any issues but they took the time to explain the return process and even provided a prepaid shipping label. The level of care and attention to detail I received was truly exceptional. I can confidently say that my initial hesitation was completely unfounded and I will definitely be returning to for all my future needs. Thank you for proving the naysayers wrong and delivering outstanding service. I highly recommend giving them a try
Dreamy Queen
1623 days ago
I8217ve been dealing with the back and
My review for bestbuyeyeglasses.com Ive been dealing with the back and forth with this company for almost 3 months one rep will say one thing the other one something different Ive nor once out of 100 times talked with anyone that seemed to kno what was going on with my order Im just now stumbling upon these reviews how I wished I would have saw them before hounh through this HEADACHE
Joe Barkson
1987 days ago
Worst customer service ever
After a frustrating experience with faulty frames I was disheartened by the poor customer service at BestBuyEyeglasses.com. Despite their advertised 12month warranty I found myself hitting a wall when seeking an exchange. The team seemed to evade responsibility leaving me to deal with the manufacturer directly. Their lack of transparency and integrity left me feeling disappointed and misled. My ordeal with BestBuyEyeglasses.com was a stark contrast to the seamless support I received from the manufacturer. It became evident that the retailers commitment to customer satisfaction was insincere. My advice to prospective buyers is to steer clear of BestBuyEyeglasses.com and opt for a reliable and honest vendor even if it means a slightly higher cost. The peace of mind and quality service elsewhere will undoubtedly outweigh the regret of choosing BestBuyEyeglasses.com.
Ivan
2103 days ago
Apalling service
I was initially hesitant to order prescription sunglasses online after reading a negative review from another user. However I decided to give it a try on a whim and Im so glad that I did. From the moment I placed my order the team at went above and beyond to ensure my satisfaction. Despite a slight delay in sourcing my prescription they kept me updated every step of the way reassuring me that my sunglasses were on the way. When I reached out to inquire about the delivery date they promptly responded with an apology for the inconvenience and assured me that my order was their priority. Not only did they follow through with their promise but they also expressed their regret for the unexpected delay. They took full responsibility for the oversight issued a refund for the inconvenience caused and even offered me a discount for my next purchase as a token of goodwill. The care and attention to detail that demonstrated throughout this process truly set them apart. Their commitment to customer satisfaction and their willingness to make things right left a lasting impression on me. I highly recommend to anyone in need of quality eyewear and exceptional customer service. Thank you for turning my initial reservations into a delightful shopping experience. I will definitely be a returning customer and an advocate for your outstanding service.
Reagan Charkhtabian
2452 days ago
Great frames
My review for bestbuyeyeglasses.com I was hesitant at first when I ordered my glasses and then read the reviews. Usually I do the opposite. My experience with this company was great. My debit card was changed through the whole process so I contacted them and they handled it without missing a beat. I ordered my frames march the 3rd and got them on march the 18th not bad considering these frames were on back order. I think if my card wasnt changed in the middle of it I would of received earlier. Im very satified and considering getting a pair of sunglasses.
Jim Leaman
2461 days ago
Sent Wrong Frames Twice
My review for bestbuyeyeglasses.com I ordered a pair of frames and they sent the wrong frames twice. They couldnt guarantee the they would send the right ones on the third try. They didnt seem to care that they kept screwing up.
June
2846 days ago
They can8217t share information about lens brand
My review for bestbuyeyeglasses.com I contacted bestbuyeyeglasses via chat to inquire about what brand presciption lens that they use e.g. Essilor Zeiss Hoya etc.. They responded by saying that they cant share that information. After extensive research this is the only eyeglass retailer brick amp mortar or online store that refuses to provide such important information. I will take my business elsewhere and recommend you do your research and not buy from them. If Im going to pay over 100 for prescription lenses this information matters for those who care at all about quality or what theyre paying for. Bestbuyeyeglasses doesnt seem to care about that and have lost a potential customer.
Tom
3161 days ago
I should have known better8230..
My review for bestbuyeyeglasses.com I ordered a pair of eyeglass frames that were shown as in stock on a Monday. The next day the order went to fulfillment a process that according to the site will take 13 days before being sent out and my credit card was charged the full amount. On Friday of that week I was notified that the glasses were back ordered and were now scheduled to be delivered 3 weeks later. Of course the site still shows the frames as in stock how else would they lure other unsuspecting people. When I called to see why the frames were back ordered despite being showed as in stock I was notified that the supplier only stocks one pair of frames in each color and when those sell they have to order a new pair from the manufacturer. This obviously didnt answer the question but I didnt expect a straightforward answer so I did get what I expected here. The reputable online companies that I do business with a show out of stock items as such b dont charge the credit card the full amount until they have shipped the products and c they ship the products in a timely manner consistent with what they say on their website. Buyer beware.
Angela Ngan
3898 days ago
Soso postage but item as described with standard extras attached
I recently purchased a pair of Michael Kors Cheshire sunglasses from this website and I couldnt be happier with my experience. As an Australian customer I initially had reservations about buying from an international seller especially with the additional shipping costs involved. However this was the only place where I could find the specific sunglasses I had been eyeing for quite some time. Although the shipping process took a little longer than initially stated the wait was well worth it. When the package arrived I was delighted to find that the sunglasses were in mint condition exactly as described and came with all the standard accessories including a branded sunglass case and a microfiber cloth. Despite the initial hesitation I was thoroughly impressed with the quality of the product and the authenticity of the brand. The reasonable pricing coupled with the impeccable condition of the item made my purchase worthwhile. I highly recommend this website to anyone looking for genuine products and a wide range of options. Thank you for delivering an exceptional shopping experience.
Sarah Charles
4001 days ago
No integrity
As an avid online shopper residing in Australia I was eagerly looking forward to receiving my purchase from Bestbuy eyeglasses in time for Christmas. With high hopes and excitement I ordered about 250.00 worth of products and even paid extra for international shipping through their courier company Bongo. However as the expected delivery date of 20122012 passed I grew concerned and reached out to the courier company only to discover that Bestbuy eyeglasses hadnt even dispatched my order for shipping. To make matters worse I didnt receive any communication from Bestbuy regarding the delay despite them promptly deducting the payment from my account. Deeply disappointed and feeling let down by Bestbuys lack of transparency and integrity I decided to voice my concerns through an email hoping for a resolution. Sadly I received no reply from the company further adding to my frustration and dissatisfaction. My experience with Bestbuy eyeglasses left me disheartened and disillusioned with their service especially as an international buyer. Its evident that they have a long way to go in improving their customer service and upholding the values of integrity. In conclusion I would caution fellow international buyers against purchasing from Bestbuy eyeglasses until they demonstrate a genuine commitment to enhancing their service standards and prioritizing customer satisfaction.
D.S
4269 days ago
Fraudulent Company
Unreliable and DishonestI had the most disappointing experience with this company as they consistently failed to deliver on their promises. The delays in shipping were incredibly frustrating and I was repeatedly provided with inaccurate information regarding the arrival dates of my order. Each time I called to inquire about my glasses I was met with excuses and no resolution in sight. This lack of followthrough was incredibly disappointing and left me feeling apprehensive about the quality of the product I was receiving. Whats more the sales associate I dealt with was dishonest about the companys closing hours and seemed to go to great lengths to avoid addressing my concerns. This behavior only heightened my sense of unease regarding the legitimacy of the business. I was also troubled by the fact that I had no visibility into where my glasses were being shipped from and what kind of shipping method was being used. The uncertainty surrounding these crucial details only added to my frustration and distrust. Furthermore my research into the companys CEO Daniel Kandler revealed troubling information about his business practices and the legitimacy of his operations. The fact that he is not affiliated with the BBB and that his businesses have low ratings in Florida raised significant red flags for me. Additionally there are doubts about the companys licensing and bonding for eyewear glasses which only served to confirm my suspicions about the companys credibility. As I delved deeper into my investigation I discovered that Kandler has multiple eyeglass companies across the United States leading me to believe that the companys operations may not be above board. The possibility that the lab where their products are manufactured is located elsewhere in order to circumvent regulations is deeply concerning and lends weight to the belief that the company may not be operating within the bounds of the law. In light of my experience and the concerning information I uncovered I feel compelled to warn others against engaging with this company. It is evident that their practices are questionable at best and I would strongly advise against placing any trust in them. I would be more than willing to provide further details and substantiate my claims to anyone who seeks reassurance regarding the authenticity of my experience. It is essential that consumers take heed of reviews such as mine and exercise caution when considering this company for their eyewear needs.
CK
4283 days ago
Hidden Charges
My review for bestbuyeyeglasses.com They dont tell you ahead that there is a 10 cancelation charge. Theyre prices are about 20 higher than some online retailers. Do NOT buy from BestBuyEyeglasses.com
guest
4551 days ago
best buy eyeglasses review bestbuyeyeglasses.com
As someone who has been wearing glasses for over a decade finding quality eyewear at an affordable price has always been a challenge for me. After stumbling upon Best Buy Eyeglasses I was initially hesitant due to some negative online reviews. However after my recent experience with them I felt compelled to share my positive testimony. I was in dire need of a new pair of glasses and the thought of shopping for them online was daunting. Nevertheless the userfriendly website and extensive selection of frames at Best Buy Eyeglasses caught my eye. I cautiously placed my order half expecting to be disappointed. To my surprise not only did my glasses arrive promptly but the quality surpassed my expectations. The lenses were precise and the frames were sturdy and stylish. I was ecstatic to have found such a gem of a company especially after reading the negative comments. Moreover when I contacted their customer service for a minor inquiry they were not only prompt in their response but also genuinely caring and helpful. My experience with Best Buy Eyeglasses has reinstated my faith in online shopping for eyewear. I can confidently say that they are a trustworthy company offering genuine products with exceptional customer service. If you like me have been hesitant to order from Best Buy Eyeglasses due to negative online reviews I urge you to give them a chance. Sometimes a few disgruntled customers can overshadow the countless others who have had wonderful experiences. I wholeheartedly recommend Best Buy Eyeglasses for anyone in need of quality eyewear at an affordable price.
bebe
4918 days ago
STAY AWAY FROM bestbuyeyeglasses.com 8211 FRAUD
I recently had a truly frustrating experience with a different online eyeglasses retailer so I know exactly what its like to receive subpar service and products. Thats why Im so relieved to have found BestBuyEyeglasses.com. After my negative experience elsewhere I was hesitant to order from another online retailer but Im so glad I did. From the moment I placed my order I was blown away by the level of care and attention I received. The team made sure my Ray Bans Aviator 58 fit perfectly before sending them out and when they arrived they were flawless. I had previously received defective glasses from a different retailer so the difference was truly remarkable. Beyond the quality of the product the customer service at BestBuyEyeglasses.com is simply unparalleled. The representatives are friendly knowledgeable and genuinely invested in ensuring that their customers are completely satisfied. I had quite a few questions before making my purchase and the team patiently and thoroughly addressed each one putting my mind at ease. I cant recommend BestBuyEyeglasses.com enough. Not only did I receive genuine highquality eyewear but I also experienced a level of customer care that is increasingly rare in todays digital age. If youve had a negative experience with online eyeglasses shopping in the past I urge you to give BestBuyEyeglasses.com a try. Its refreshing to find a company that truly values its customers and goes above and beyond to deliver an exceptional product and experience.
Vera G
5020 days ago
Excessive Shipping Charges and Poor Customer Service
I recently purchased a Burberry frame from BestBuyEyeGlasses and unfortunately encountered some issues with the shipping process and customer service. While the frames themselves were of good quality the additional fees charged by UPS upon delivery to Canada came as an unexpected surprise. It was disappointing to find out that the shipping method I chose resulted in unnecessary brokerage fees and the customer service team seemed uninformed and unhelpful when I reached out to discuss the matter. Despite the initial promise of a smooth shipping process I ended up having to deal with additional charges and complications that could have been avoided. The lack of transparency regarding these potential extra fees as well as the mishandling of the warranty documentation left me feeling dissatisfied with the overall experience. I believe that BestBuyEyeGlasses has the potential to provide a great service if they address these issues and improve their communication with customers especially regarding shipping to international destinations. As a customer I value transparency and reliability and I hope to see positive changes in these areas in the future. Despite my recent experience I am optimistic that BestBuyEyeGlasses will take the necessary steps to enhance their services and I remain hopeful for a more seamless experience in the future.
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