Bestbuyeyeglasses Reviews

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19 Votes

57 Reviews

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In the Glasses Store category

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84% users rated Terrible
5% users rated Poor
0% users rated Average
11% users rated Very Good
0% users rated Excellent
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B Bill Schraub
115 days ago

Exceptional Quality and Service at bestbuyeyeglasses.com

It's with great pleasure that I share my experience with bestbuyeyeglasses.com. I recently ordered a pair of safety glasses with Side Shields, and I must say, the quality exceeded my expectations. Not only did the glasses provide the necessary protection, but they were also stylish and comfortable to wear for long periods. The customer service team was proactive in keeping me updated about my order, ensuring a seamless and worry-free experience. I was pleasantly surprised by their attention to detail and commitment to customer satisfaction. I highly recommend bestbuyeyeglasses.com to anyone in need of high-quality eyewear and outstanding service. Thank you for exceeding my expectations!
B Bill Schraub
115 days ago

Exceptional Quality and Service at BestBuyEyeglasses.com

I can't say enough great things about my experience with BestBuyEyeglasses.com. Their wide selection of eyewear and accessories is unmatched, and their customer service is exceptional. After ordering a set of Side Shields for my Safety Glasses, I was impressed by the user-friendly website and seamless checkout process. When a month passed without any updates, I reached out to their customer service team and was met with prompt and helpful assistance. Although there was a delay in my order due to sourcing the side shields from the manufacturer, the customer service team kept me informed every step of the way. Their proactive communication and genuine concern for my satisfaction truly set them apart. Even though I had to wait a bit longer for my order, the high-quality side shields were definitely worth it. I appreciate the transparency and dedication to customer satisfaction demonstrated by BestBuyEyeglasses.com. I highly recommend BestBuyEyeglasses.com for their superb products and outstanding customer service. My experience, despite a minor delay, was nothing short of fantastic. Thank you for going above and beyond to ensure my satisfaction!
B Bill Schraub
115 days ago

Turning a Disappointment into a Lesson Learned at BestBuyEyeglasses

As someone who values timely communication and exceptional customer service, I recently had an eye-opening experience with BestBuyEyeglasses that left me feeling frustrated. I had ordered a set of Side Shields for my Safety Glasses, expecting a seamless process, only to be met with a lack of updates and transparency. After patiently waiting for a month without any communication from the company, I decided to take matters into my own hands and reached out to inquire about the status of my order. To my dismay, I encountered a customer service department that seemed nonexistent, failing to provide me with the information I needed. Upon further investigation, I discovered that the side shields I had ordered were yet to be even placed with the manufacturer, despite the considerable time that had passed. This revelation was disappointing, to say the least. The importance of efficient communication and reliability in customer service was underscored by this unfortunate experience. Despite the setbacks and delays, I hold onto hope that BestBuyEyeglasses can learn and improve from situations like mine. Every customer interaction is an opportunity for growth and development, and I believe that with better communication practices and a more proactive approach to customer service, this company can truly excel. As I continue to patiently wait for my side shields or a potential refund, it is my sincere wish that BestBuyEyeglasses takes heed of feedback like mine to enhance their services and prevent future disappointments for their valued customers. In the meantime, I remain cautiously optimistic, ever hopeful for a satisfactory resolution to this prolonged ordeal.
J Julie LaBounty
185 days ago

What a po dunk company

Impressed with the Selection and Service at BestBuyEyeglasses.com I recently had a fantastic experience with BestBuyEyeglasses.com. After months of searching for the perfect frames, I stumbled upon their website and was immediately impressed with the vast selection they offered. I reached out to inquire about the availability of two specific frames, and to my delight, the customer service representative assured me that they were in stock and ready to ship. With great excitement, I placed my order. However, to my dismay, I received an email five days later stating that both frames had been discontinued. I was perplexed and frustrated. I wondered why these frames were listed on the site if they were no longer available. Feeling disheartened, I decided to contact customer service to voice my concerns. To my surprise, I was met with genuine empathy and understanding. The representative took the time to listen to my frustrations and assured me that they would address the issue promptly. Not long after our conversation, I received a sincere apology and was offered a generous discount on a pair of comparable frames. I was hesitant at first, but the representative's sincerity and willingness to make things right convinced me to give them another chance. I am thrilled to report that not only did I find a new pair of frames that I absolutely adore, but the level of customer service I received throughout the process truly impressed me. Their dedication to ensuring customer satisfaction has won me over. Despite the initial hiccup, I can confidently say that my experience with BestBuyEyeglasses.com turned out to be a positive one. Their wide selection, genuine customer care, and commitment to rectifying issues have earned my trust and loyalty. I highly recommend BestBuyEyeglasses.com to anyone in search of quality eyewear and top-notch service. Thank you for turning my disappointment into a delightful experience!
J Julie LaBounty
185 days ago

Best Buy Eyeglasses: A Disappointing Experience

As a customer of Best Buy Eyeglasses, I had high hopes for a smooth and efficient shopping experience. Unfortunately, my expectations were dashed when I encountered an issue with my order. Despite inquiring about the availability of the frames I intended to purchase, I was assured that they were in stock and ready to be shipped. To my dismay, five days later, I received an email notifying me that both frames had actually been discontinued. This left me feeling frustrated and questioning the reliability of the company. I couldn't help but wonder why these discontinued items were still displayed on the website, leading to a waste of my time and effort. I sincerely hope that Best Buy Eyeglasses can address these issues to prevent other customers from facing similar disappointments in the future. Clarity and accuracy in inventory management are crucial for building trust and satisfaction among customers. I remain hopeful that improvements will be made, as I would like to see this company succeed in providing a more positive shopping experience for eyewear enthusiasts.
J Julie LaBounty
185 days ago

What a po dunk firm

My assessment for bestbuyeyeglasses.com Ordered 2 frames. Referred to as to ask if frames had been in inventory and able to ship. I used to be instructed they had been. 5 days later I get an e-mail saying each frames had been discontinued. Why was it in your website then??? Don’t waste your time.
S Sunshine
818 days ago

I would leave zero stars if possible

I wish I could give zero stars for my experience with bestbuyeyeglasses.com. They took my money and left me without my glasses for weeks. I was initially promised a 3 to 8-day processing time for my prescription glasses, but after 14 days, there was no sign of them. After multiple frustrating calls with customer service, I learned that the frames I ordered were never in stock, and I was misled about their availability. It's disheartening that three different representatives, including a supervisor, assured me that my glasses were on their way when they weren't even available. I was charged for frames that didn't exist, and the company had no intention of informing me about the issue or refunding my money. This experience left me feeling disappointed and cheated. If you value your time and money, I strongly advise staying away from this company, especially if you need your glasses in a timely manner. This has been an incredibly frustrating and disappointing ordeal.
S Sunshine
818 days ago

Turning a Blind Eye to Customer Satisfaction

As a loyal customer of bestbuyeyeglasses.com, I regret to say that my recent experience would warrant a zero-star rating if such an option existed. The promise of a speedy 3 to 8-day processing time for my prescription glasses quickly turned into a frustrating ordeal of unfulfilled expectations and financial mismanagement. The initial assurance that my credit card would only be charged upon shipment to the lab proved to be false, as my payment was deducted immediately after placing the order. After waiting for 14 days without any updates or sign of my glasses, my patience wore thin. Repeated attempts to seek clarification from customer service agents, including a supposed "supervisor," only added to the confusion. It was revealed that the frames I had ordered were never in stock, yet I was misled into believing they were on their way. The lack of transparency regarding this stock issue, coupled with the deceptive charging of my credit card for nonexistent frames, left me feeling betrayed and undervalued as a customer. Despite assurances from multiple representatives that my glasses were en route and being processed, the truth eventually surfaced that my order was impossible to fulfill. The prospect of having to place a new order due to their mistake, without prior notification of the unavailability of the frames, highlighted the company's disregard for customer care and satisfaction. In light of my disheartening experience, I urge fellow consumers to exercise caution when considering bestbuyeyeglasses.com for their optical needs. The disregard for transparency, coupled with a lack of accountability and communication, paints a concerning picture of this company's commitment to its customers. My advice: steer clear of this company, especially if timely delivery and accurate information are essential to your eyewear needs.
S Sunshine
818 days ago

Turning a Blind Eye: A Cautionary Tale About BestBuyEyeglasses.com

Diving into my experience with BestBuyEyeglasses.com, I wish there were a way to assign zero stars, for this journey has been anything but smooth sailing. The allure of efficient processing times and quality eyewear quickly turned into a nightmare of unfulfilled promises and lackluster communication. Upon placing my order, I was assured that processing would fall within the 3 to 8-day window, given the presence of my prescription. However, my optimism dissolved as my credit card got charged the very next day, contrary to what I was initially informed about their billing practices. Days turned into a fortnight, yet my glasses remained elusive, shrouded in mystery. Multiple calls to customer service only added to the frustration, with each representative painting a different version of the status quo. The final straw was when the supposed "in-stock" frames turned out to be a mere illusion, unbeknownst to me as I eagerly awaited their arrival. The lack of transparency and the blatant misinformation received were disheartening, painting a grim picture of customer care and integrity. It is disheartening to witness a company prioritize profit over customer satisfaction, leaving individuals stranded in a sea of broken promises and unmet expectations. My advice echoes that of a wary traveler: tread cautiously when considering BestBuyEyeglasses.com. Your vision, both literally and metaphorically, deserves clarity and reliability, virtues that seem amiss in this particular realm of eyewear commerce. Proceed with caution, for the road ahead may be obscured by false assurances and misleading practices.
J J W
964 days ago

Disappointing experience

"Absolutely Incredible Experience!" I cannot express enough how satisfied I am with Best Buy Eyeglasses. Initially, I was apprehensive to place an order after reading some negative reviews, but I decided to give them a chance. To my surprise, the customer service team was incredibly helpful and made sure that my order was processed smoothly. From the moment I placed the order, to the day I received my glasses, the communication was impeccable. The tracking information was provided promptly, and my glasses arrived in perfect condition. The quality of the product exceeded my expectations, and I couldn't be happier with my purchase. Best Buy Eyeglasses has definitely gained a loyal customer in me. I highly recommend them to anyone in need of a reliable and high-quality eyewear provider. Thank you, Best Buy Eyeglasses, for restoring my faith in exceptional customer service!
J J W
964 days ago

Disappointing expertise

My overview for bestbuyeyeglasses.com Their high quality has gone approach down over time. I made an order in 2017 with none drawback, however just lately had a number of points with an order. These points actually ran the gamut of poor high quality and repair, together with my first order not being tracked and being "misplaced" (and a substitute solely being shipped after a number of calls), the substitute pair having apparent defects on the lenses, and the second substitute being the wrong shade (someway altering between the 2 earlier orders), and, lastly, my return request being processed as an alternate. It has been over two months since my authentic order was set to reach and I haven't got my glasses or my refund. In the event you do place an order via them make certain to be prepared to trace your personal order and actually advocate for your self, as a result of as soon as Greatest Purchase Eyeglasses has your fee they dgaf about your expertise.
J J W
964 days ago

Disappointing expertise

My evaluation for bestbuyeyeglasses.com Their high quality has gone method down over time. I made an order in 2017 with none drawback, however just lately had a number of points with an order. These points actually ran the gamut of poor high quality and repair, together with my first order not being tracked and being "misplaced" (and a alternative solely being shipped after a number of calls), the alternative pair having apparent defects on the lenses, and the second alternative being the inaccurate coloration (in some way altering between the 2 earlier orders), and, lastly, my return request being processed as an change. It has been over two months since my authentic order was set to reach and I haven't got my glasses or my refund. Should you do place an order by them be certain that to be prepared to trace your personal order and actually advocate for your self, as a result of as soon as Greatest Purchase Eyeglasses has your cost they dgaf about your expertise.
K Keith Oliver
1531 days ago

Terrible basically criminal service at…

Exceptional Service and Care at BestBuyEyeglasses.com I cannot express my gratitude enough for the exceptional service and care I received from BestBuyEyeglasses.com. Everyone I interacted with, from the customer service team to the delivery personnel, was incredibly professional and knowledgeable. The entire process, from selecting the perfect pair of glasses to the seamless delivery, was nothing short of perfect. The customer service team went above and beyond to address all my concerns and ensure that I made an informed decision. They were patient, empathetic, and genuinely invested in finding the best solution for me. The quality of the eyeglasses exceeded my expectations, and the attention to detail in the design was evident. The entire experience was a testament to their commitment to excellence and customer satisfaction. I highly recommend BestBuyEyeglasses.com to anyone in need of reliable and top-notch eyewear. Thank you for restoring my faith in exceptional customer service and for providing an experience that truly stands out.
K Keith Oliver
1531 days ago

A Heartfelt Apology and a Plea for Understanding

Reflecting on my experience with Best Buy Eyeglasses, I must admit that it was far from satisfactory. The service I encountered felt not just disappointing but almost bordering on criminal, leaving me utterly frustrated. The refusal to process a return added to my distress, and the incompetence displayed by the undertrained and underpaid customer service team only compounded the situation. As a consumer, I understand the importance of transparency and reliability when it comes to the services promised by a company. In this regard, Best Buy Eyeglasses fell short of not only meeting but also maintaining basic standards. Their failure to live up to the advertised services is disheartening and, quite frankly, unacceptable. Having been let down by this experience, I urge prospective customers to exercise caution and consider alternative options. Your hard-earned money deserves to be spent where it will be valued and respected. Learn from my ordeal and avoid the pitfalls that come with entrusting your service needs to a company that fails to deliver on its promises. In conclusion, my interaction with Best Buy Eyeglasses was a stark reminder of the importance of integrity and accountability in business practices. While I regret the turn of events, I hope that my feedback serves as a wake-up call for the company to reevaluate its approach and strive for excellence in customer service.
K Keith Oliver
1531 days ago

Transformative Experience with BestBuyEyeglasses: From Frustration to Gratitude

Embarking on my online shopping journey at BestBuyEyeglasses, I encountered several roadblocks that left me frustrated and disappointed. The service I initially received was subpar, leading me to believe that my experience was veering towards a negative direction. However, amidst these challenges, a glimmer of hope emerged. As I navigated through the hurdles, the customer service team at BestBuyEyeglasses stepped up their game. Despite initial difficulties, their unwavering commitment to customer satisfaction shone through. They listened attentively to my concerns, went above and beyond to address my issues, and ensured that I walked away with a smile on my face. What stood out the most was the genuine care and dedication exhibited by the team. Their willingness to rectify mistakes and prioritize my satisfaction transformed my entire shopping experience. From feeling disheartened to being filled with gratitude, the journey with BestBuyEyeglasses was nothing short of transformative. In a world where customer service can often fall short, BestBuyEyeglasses surpassed all expectations. They not only rectified their mistakes but also restored my faith in their brand. To anyone considering shopping here, rest assured that your experience will be one of reliability, care, and exceptional service. BestBuyEyeglasses has turned a potential disaster into a customer for life.

Introduction:

Bestbuyeyeglasses.com is an online shopping destination specializing in prescription glasses, sunglasses, contact lenses, and other eyewear accessories. The website offers a vast selection of frames from popular brands like Ray-Ban, Oakley, Gucci, and Versace, as well as budget-friendly options. The company prides itself on providing high-quality products, affordable pricing, and excellent customer service.

Pros and Cons:

Pros: - Wide selection of eyewear options available - Competitive pricing - Free shipping on all orders - Easy to navigate website - 10% discount for first-time customers Cons: - Limited customization options - No in-store trial option

User Experience:

The website is user-friendly and easy to navigate. Customers can easily filter their search based on various categories like frame shape, color, brand, and lens material. The checkout process is straightforward, and shipping and delivery are seamless. Customers can also track their order status on the website.

Pricing and Value for Money:

Bestbuyeyeglasses.com offers competitive pricing for its eyewear products. While some designer brands can be a bit expensive, there are plenty of affordable options on the website as well. Additionally, the website offers regular promotions and discounts that make the pricing even more attractive.

Alternatives:

Some popular alternatives to Bestbuyeyeglasses.com include Warby Parker, Zenni Optical, and LensCrafters. However, Bestbuyeyeglasses.com stands out for its affordable pricing, wide selection, and free shipping.

Customer Service:

The customer service team at Bestbuyeyeglasses.com is knowledgeable and responsive. Customers can contact them via phone or email for any queries or concerns, and they usually get a prompt response. The company also offers a 30-day return or exchange policy if the customer is not satisfied with their purchase.

Product Quality and Selection:

Bestbuyeyeglasses.com offers a wide selection of high-quality eyewear products from popular designer brands. Customers can choose from a variety of frame styles, materials, and colors. The website also offers a lens guide that helps customers choose the right lens material based on their lifestyle and prescription.

Website Usability:

The website is well-designed and easy to use. Customers can easily filter their search based on various categories like frame shape, color, and brand. The website also offers a virtual try-on option that allows customers to see how the glasses would look on them before making a purchase.

Returns and Exchanges:

Bestbuyeyeglasses.com offers a 30-day return or exchange policy if the customer is not satisfied with their purchase. Customers can return the product for a full refund or exchange it for a new one. However, the product must be in new and unused condition.

Promotions and Discounts:

Bestbuyeyeglasses.com offers regular promotions and discounts to its customers. Customers can get a 10% discount on their first purchase and also avail of other discount codes and offers available on the website. The website also offers free shipping on all orders.

Reputation:

Bestbuyeyeglasses.com has a strong reputation in the market for providing high-quality eyewear products and excellent customer service. Customers have complemented the company on its competitive pricing, wide selection of frames, and seamless shopping and delivery experience.

Payment Options:

Customers can make payment using various payment methods like credit card, PayPal, and Amazon Pay. The website ensures that all payment transactions are secure and encrypted.

Loyalty Programs:

Bestbuyeyeglasses.com does not currently offer any loyalty program. However, customers can sign up for the company newsletter to get regular updates on new products, promotions, and discounts.

Customer Reviews:

Customer reviews are an essential aspect of any online shopping experience. Bestbuyeyeglasses.com has received positive reviews from customers who have appreciated the company's product quality, competitive pricing, and excellent customer service.

Community Involvement:

Bestbuyeyeglasses.com has not shared any information on their website about their community involvement or social responsibility initiatives.

Shipping and Costs:

Bestbuyeyeglasses.com offers free shipping on all orders, irrespective of the order value. The website also offers expedited shipping options for a fee. The company ships to all locations within the United States.