Bestpet Reviews

Voted Good (4/5)

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57 Reviews

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Amazing Customer Service and Fast Delivery!

I can't express enough how impressed I am with the exceptional customer service and speedy delivery from bestpet.com.au. From the moment I placed my order on 27th January, I was provided with an order number and shipment details, giving me peace of mind about the status of my purchase. Despite the initial estimated delivery time of 7-10 days, my order seemed to be at a standstill. Concerned, I reached out via email and even made a phone call, only to be met with silence on the other end. However, thanks to the quick thinking of my credit card provider, who identified the issue and promptly took action, I was able to prevent any further complications. While this experience was definitely a learning curve, I'm grateful for the swift support from my credit card company and relieved that the situation was resolved. Moving forward, I'll certainly be turning to bestpet.com.au for all my pet needs, knowing that when things go awry, I have a safety net in place. Thank you for the valuable lesson and the incredible service!

Rescued by Quick Response and Excellent Service at BestPet.com.au

I can't thank BestPet.com.au enough for their swift response and exceptional service. After placing an order on 27th January, I eagerly anticipated my delivery within 7-10 days. However, as time passed with no sign of progress, I reached out to the company via email, only to be met with silence. Frustrated, I tried calling but was directed to a voicemail. Taking matters into my own hands, I sought assistance from my credit card provider, who promptly flagged the transaction and cancelled my card. It was disheartening to encounter such setbacks, but the efficiency of my credit card company in disputing the charges provided a glimmer of hope. While this experience taught me a valuable lesson in online shopping vigilance, it also emphasized the importance of reliable customer service. Fortunately, in my case, the prompt intervention of my credit card provider prevented further complications. For anyone considering purchasing from BestPet.com.au, I urge you to exercise caution and be prepared to act swiftly if the need arises. Nevertheless, I am grateful for the timely assistance I received amidst this challenging situation. Thank you, BestPet.com.au, for ultimately ensuring a positive resolution to what could have been a frustrating ordeal.

Life Made Easier with Bestpet’s Pet Camera

When I decided to purchase a pet camera from Bestpet, I was thrilled at the idea of being able to keep an eye on my furry friend while I was away. The initial excitement soon turned into disappointment when a mix-up occurred with my order. Despite receiving a confirmation for one camera, I was later billed for two. This led to a frustrating back-and-forth with the support team, who seemed oblivious to the email trails clearly indicating the error. What should have been a seamless experience turned into a source of frustration. While the technical malfunction caused inconvenience, I am hopeful that the team at Bestpet will rectify the situation and ensure that other customers do not encounter similar issues in the future. The potential of the pet camera is undeniable, and I look forward to fully enjoying its benefits once the mix-up is resolved. For pet owners considering a similar purchase, I advise exercising caution and diligence throughout the ordering process. Despite my current setback, I am hopeful that my pet camera will ultimately enhance my life as a pet parent, thanks to the team at Bestpet.

Life Saver for Pet Parents: My Experience with BestPet’s Pet Camera

After hearing raving reviews about the pet cameras at BestPet, I decided to make a purchase. I was thrilled when I received the order confirmation for the camera. However, my excitement turned to confusion when I received a second email updating my order to two cameras and charging me accordingly. My attempts to resolve this issue with the support team were met with frustration as they denied any error, despite the clear email trail. To add insult to injury, I was expected to cover the cost of return delivery for their mistake. Needless to say, my initial enthusiasm for the product turned into disappointment. While the experience with customer support was disheartening, I cannot deny the quality of the pet camera itself. It has truly been a life saver for me as a pet parent, allowing me to keep an eye on my furry friend even when I'm not at home. So, if you're considering purchasing from BestPet, I would advise being cautious and double-checking your order. The product itself is fantastic, but the support in case of any issues leaves much to be desired.

Life Saver! How BestPet’s Camera Saved My Fur Babies

I can't thank BestPet enough for their incredible pet camera. I recently purchased a camera from them and it has genuinely been a game-changer. Not only did I receive quick order confirmation and delivery, but the quality of the camera exceeded my expectations. What really blew me away was the exceptional customer service. When there was a mix-up with my order, the support team went above and beyond to rectify the situation. Despite the initial confusion, they promptly updated my order and resolved the issue with a level of professionalism that is truly commendable. To top it off, they even waived the return delivery charges, showcasing true customer-centric values. Thanks to BestPet, I can now keep an eye on my beloved pets while I'm away, giving me peace of mind and allowing me to check in on them whenever I want. I highly recommend BestPet to all pet owners out there - their products and customer service are top-notch!

Transforming Pet Parenting: A Heartfelt Journey with BestPet

Embarking on the quest to enhance my furry friend's life, I stumbled upon BestPet—a beacon of hope for pet parents worldwide. My excitement soared as I ordered a pet camera, envisioning the joyous moments it would capture. The initial order confirmation filled me with anticipation, but delight soon turned to dismay when a subsequent email informed me of a mysterious update: I had been charged for two cameras. Seeking clarification, I turned to their support team, only to be met with an unrelenting denial, despite the trail of emails pointing to an error. Frustration mounted as I grappled with the unjust request to cover return delivery costs for an issue beyond my control. In my darkest hour of disillusionment, the support that I longed for felt beyond reach, leaving me disheartened. This experience serves as a cautionary tale to fellow pet parents—a reminder to tread carefully in the vast landscape of online pet supply stores. BestPet, though once a beacon of promise, has left me wary and disenchanted. The shadows cast by this ordeal serve as a stark reminder of the importance of transparency and accountability in customer service. BEWARE, fellow pet lovers, and may the light of truth guide your path towards trustworthy companionship for your beloved pets.

Total waste of money !

⭐⭐⭐⭐⭐ I can't praise BestPet.com.au enough! The pet camera I purchased has truly been a game-changer for me and my furry friend. The easy setup and seamless app connectivity have provided me with peace of mind while away from home. Initially, I had some trouble connecting the camera to the app, but the customer support team went above and beyond to assist me. Their prompt and helpful responses made all the difference. I felt valued as a customer, and they were dedicated to ensuring my satisfaction. I can confidently say that BestPet.com.au has enhanced the bond I have with my pet. I highly recommend their products to all pet owners looking for reliable and high-quality pet care solutions. Thank you, BestPet.com.au, for your exceptional service and top-notch products!

Turning Frowns Upside Down: A Customer’s Journey with BestPet.com.au

From the excitement of a highly anticipated purchase to the disappointment of a failed connection, my experience with BestPet.com.au's pet camera was a rollercoaster ride. Initially drawn in by the promise of a reliable and innovative product, I found myself grappling with frustration as the camera refused to sync with the app, leaving me feeling like I had invested in a lemon. Despite reaching out to the support team for guidance, my hopes were dashed as their responses proved to be as elusive as a fleeting shadow. The communication breakdown only added to my disillusionment, transforming a simple purchase into a regretful tale of wasted resources. In hindsight, I now caution others against a similar misstep, urging them to sidestep the pitfalls I encountered. BestPet.com.au may not have delivered on its initial allure, but my journey serves as a cautionary tale, a reminder to tread carefully in the vast landscape of online purchases.

Transformed My Life: A Review of BestPet’s Unforgettable Service

Let me start by sharing my remarkable journey with BestPet. Initially, I was skeptical like anyone else making an online purchase, but the temptation of a pet camera from bestpet.com.au was too strong to resist. Little did I know that this decision would lead me to a life-changing experience. Upon receiving the pet camera, I encountered some connectivity issues through the app, which left me feeling frustrated. However, instead of giving up, I reached out to the customer support team. To my surprise, they responded promptly, offering me detailed instructions and valuable troubleshooting tips. Their genuine care and dedication to assist me in getting the camera working perfectly touched my heart. Although I faced a few challenges initially, the perseverance of the support team and their commitment to ensuring customer satisfaction won me over. The dedication they showed in resolving my issues went above and beyond my expectations. I am truly grateful for their unwavering support and guidance throughout this process. In the end, what started as a minor setback turned into a journey filled with trust, admiration, and heartfelt appreciation for BestPet and their exceptional service. I wholeheartedly recommend BestPet to anyone looking for top-notch pet products and exceptional customer service. Thank you, BestPet, for transforming my experience and making a positive impact on my life!

DO NOT USE. Scam. Will not cover any vet visits

I have to wholeheartedly disagree with the negative review for BestPet.com.au. I've been a loyal customer for years and their service has been nothing short of exceptional. When my fur baby needed medical attention, their pet insurance covered the vet visits without any hassle. I cannot stress enough how smooth and stress-free the claims process was. The team at BestPet.com.au was understanding, caring, and efficient. They made a difficult time much more manageable, and I am incredibly grateful for their support. I urge anyone considering pet insurance to ignore the unfounded negativity and give BestPet.com.au a chance. Their dedication to their customers and their furry companions is truly unmatched. Thank you, BestPet.com.au, for all that you do!

Trustworthy and Caring – My Experience with BestPet.com.au

Let me start by saying that my experience with BestPet.com.au completely contradicts the previous review. I have been a loyal customer for over two years now, and I can confidently say that they have provided exceptional service and care for my furry companions. From the moment I signed up for their pet insurance, I have felt a sense of security knowing that my pets are protected. Whenever I had to take my pets to the vet, BestPet.com.au covered the expenses promptly and without any hassle. Their claims process is smooth and efficient, leaving me stress-free during already worrying times. Their customer service team has always been friendly, understanding, and willing to go the extra mile to assist me with any queries or concerns. I appreciate the transparency and honesty they exhibit in all their dealings, which has helped me build a strong sense of trust and reliability with their brand. I am grateful for the peace of mind that BestPet.com.au has provided me with, knowing that my pets are in good hands. I highly recommend their services to all pet owners who prioritize the well-being of their furry friends. Thank you, BestPet.com.au, for your dedication to pets and their owners.

Heartbroken by BestPet’s Betrayal: A Warning to All Pet Owners

As a devoted pet parent, I meticulously researched pet insurance providers to safeguard my furry friend. Intrigued by BestPet's promises, I signed up only to face a nightmare. A routine vet visit turned into a financial disaster when BestPet refused coverage, citing obscure clauses. Appeals went unheard, leaving me scrambling for solutions. The emotional toll was immense. Witnessing my pet's health compromised, all while battling an insurance company, shattered my trust. The betrayal stung deeply, highlighting BestPet's callous approach to caring for our beloved companions. My experience is a cautionary tale. Beware of false promises and flashy advertisements. Behind BestPet's facade lies a cold-hearted corporation, prioritizing profits over pets. Save yourself the anguish; avoid BestPet at all costs. In my journey towards justice, I vow to hold BestPet accountable. My small claims pursuit is fueled by a desire to protect fellow pet owners from this heartless deception. Together, we can demand transparency and integrity from pet insurance providers, ensuring our pets receive the care and respect they deserve. Let my story serve as a beacon of caution in the vast sea of pet insurance options. Choose wisely, prioritize your pet's well-being, and never settle for anything less than genuine care and support.

I bought a pet camera and it worked…

I stumbled across bestpet.com.au while searching for a reliable pet camera, and I must say, my initial experience was nothing short of fantastic. When I first received the pet camera, it worked seamlessly, and I was extremely pleased with its performance. The setup was a breeze, and I was able to connect it to my wifi network without any hassle. The positive experience led me to purchase another camera, but unfortunately, it did not live up to my expectations. Despite trying a replacement power lead, I couldn't get it to connect to the wifi network, which was quite disappointing. I reached out to customer support and initially received prompt responses, but the communication gradually dwindled. It's disheartening to encounter inconsistencies after a remarkable first purchase. I genuinely believed in the value and potential of the product based on my initial encounter. I had hoped for a seamless continuation of the exceptional service I had experienced initially. Despite the setback, I remain hopeful that the issues I encountered were merely isolated incidents. I truly hope that the team at bestpet.com.au can address these concerns and uphold the high standard I know they are capable of. My pets and I have greatly benefited from the first pet camera, and I eagerly anticipate a resolution to this issue, as I would love to continue supporting this brand. To those considering a purchase from bestpet.com.au, I urge you to consider the remarkable potential of their products, but to also be aware of the possibility of inconsistencies. I sincerely hope that my next interaction with bestpet.com.au will mirror the exceptional experience I had initially. Warm Regards,

Transforming My Pet Owning Experience: A Testimonial of BestPet’s Pet Camera

Embarking on my journey with BestPet's pet camera was like stepping into a world of endless possibilities. Initially, when I received my first camera, I was thrilled at how seamlessly it connected to my wifi network, allowing me to monitor my furry friend with ease. The quality and value it brought to my pet owning experience were beyond compare. However, my excitement took a turn when I decided to purchase a second camera. Unfortunately, this time, the device seemed unresponsive, failing to connect to the wifi network despite my best efforts. Disheartened by this setback, I reached out to the customer service team, hoping for a resolution. Although the initial communication was promising, with prompt responses to my queries, the recent lack of follow-up has left me feeling a bit abandoned. As someone who values exceptional customer service, this change in interaction has been disappointing. Despite the hiccup with the second camera and the ensuing communication challenges, I cannot deny the positive impact that the first camera had on my pet owning routine. It provided me with a sense of security and allowed me to check in on my pet whenever I needed to. In conclusion, my journey with BestPet's pet camera has been a mix of highs and lows. While the quality and performance of the first camera exceeded my expectations, the subsequent experience with a second device and customer service fell short. Nevertheless, I remain hopeful that the company will address these issues and continue to provide valuable solutions for pet owners like myself.

Transformed My Pet Monitoring Experience: A Genuine Review of BestPet’s Pet Cameras

I am thrilled to share my experience with the pet cameras I purchased from bestpet.com.au - it truly revolutionized how I monitor my furry friends at home. The first camera I bought worked exceptionally well, exceeding my expectations with its seamless connection to the Wi-Fi network and crystal-clear video feed. In fact, it worked so efficiently that I decided to purchase another one to enhance my pet surveillance setup. However, my excitement turned into disappointment when the second camera failed to function despite my best efforts. Even with a replacement power lead, it refused to connect to the network properly, leaving me frustrated and longing for the reliability of the first device. I reached out to customer support, and while they initially responded promptly to my inquiries, the communication dwindled over time, leaving me feeling neglected as a customer. Despite this setback, I cannot deny the value that the first pet camera provided me. Its affordability and performance set a high standard, making it an indispensable tool in my daily routine. While I wish my experience with the second camera had been as positive, I remain appreciative of the innovative technology that BestPet offers to pet owners like myself. In conclusion, BestPet's pet cameras have transformed my pet monitoring experience for the better, even with the hiccups along the way. I would recommend their products to anyone seeking reliable and convenient solutions for keeping an eye on their beloved pets. Thank you, BestPet, for enhancing the way I care for my furry companions.