Users Voice for Bestvibe

53% users rated Terrible
5% users rated Poor
1% users rated Average
2% users rated Very Good
39% users rated Excellent
Pie Chart Review Representation for Bestvibe
Bestvibe Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 10 Nov 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 3.7 2.5 4.2 1 4.7 4.8
Nov 2022 3.4 3 2.8 1 4.2 4.9
Dec 2022 5 5 5 5 5 5
Jan 2023 3.5 5 3.4 1 3.3 4.8
Mar 2023 2.3 1.8 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Bestvibe Review by

Introduction

Bestvibe.com is an online store that specializes in adult toys, sexual wellness products, and lingerie. The website has a user-friendly interface that allows shoppers to browse a vast selection of items and find what they need with ease. In this editorial review, we will cover various aspects of Bestvibe.com, including its pros and cons, user experience, pricing, and value for money.

Pros and Cons

One of the advantages of Bestvibe.com is that it offers a wide range of products at competitive prices. Additionally, the site has a helpful customer service team that is responsive to inquiries and concerns. However, some shoppers may find the shipping costs to be higher than expected, especially for international orders. Another potential drawback is that the site does not offer live chat support, which may be inconvenient for some customers.

User Experience

When it comes to user experience, Bestvibe.com scores well. The site is easy to navigate, and shoppers can browse products by category or use the search bar to find specific items. The product images are clear and detailed, with multiple angles and zoom options. Furthermore, the site provides helpful reviews and ratings from other shoppers, which can assist in making informed purchase decisions.

Pricing and Value for Money

In terms of pricing, Bestvibe.com offers affordable options for both budget-conscious and high-end shoppers. The site frequently offers discounts and promotions on select items, and shoppers can save money by signing up for the newsletter. Overall, Bestvibe.com provides excellent value for money, with quality products at competitive prices.

Alternatives

While Bestvibe.com is a reputable online store, there are several alternatives to consider. Other popular adult toy websites include Lovehoney, Adam & Eve, and LELO. These sites offer similar products and pricing ranges, so shoppers should compare prices and features before making a purchase.

Customer Service

Bestvibe.com has a helpful customer service team that is available via email or phone. The site also provides a detailed FAQ section and product guides that can assist shoppers in making informed decisions. However, the absence of live chat support may be inconvenient for some customers.

Product Quality and Selection

Bestvibe.com offers a vast selection of adult toys, sexual wellness products, lingerie, and accessories. The site provides detailed product descriptions and multiple product images to help shoppers make informed decisions. Bestvibe.com prides itself on offering high-quality products that are safe and easy to use.

Website Usability

The Bestvibe.com website is easy to use and navigate, with clear menus and product categories. The site loads quickly and is responsive, providing a seamless experience for shoppers. Additionally, the site is optimized for mobile devices, allowing shoppers to browse and make purchases on the go.

Returns and Exchanges

Bestvibe.com has a straightforward returns and exchange policy that allows shoppers to return unused products within 30 days of purchase. The site provides a pre-paid shipping label for returns, and refunds are processed promptly. However, the returns process may be slower for international orders.

Promotions and Discounts

Bestvibe.com frequently offers promotions and discounts on select products. Shoppers can save money by signing up for the newsletter or following the site on social media. Additionally, the site provides a loyalty program that rewards repeat customers with exclusive discounts and offers.

Reputation

Bestvibe.com has a solid reputation as a reputable online store for adult toys and sexual wellness products. The site has positive reviews from satisfied customers, and the products are safe and effective.

Payment Options

Bestvibe.com accepts various payment options, including credit cards, PayPal, and bank transfers. The site uses SSL encryption to protect customer information, ensuring a secure and safe shopping experience.

Loyalty Programs

Bestvibe.com has a loyalty program that rewards repeat customers with exclusive discounts and offers. Shoppers can earn points by making purchases, referring friends, and leaving product reviews.

Customer Reviews

Bestvibe.com provides helpful customer reviews and ratings for each product. This information can assist shoppers in making informed purchase decisions and provides valuable feedback for the site to improve its product offerings.

Community Involvement

Bestvibe.com is actively involved in the sexual wellness community, promoting safe and healthy sexual practices. The site provides valuable information and resources for individuals to explore and expand their sexual experiences.

Shipping and Costs

Bestvibe.com offers international shipping at competitive rates. However, shipping costs may be higher than other online stores, especially for international orders. Shoppers can track their orders and receive updates via email or through the Bestvibe.com website. In conclusion, Bestvibe.com is a reputable online store that offers a vast selection of adult toys, sexual wellness products, and lingerie at competitive prices. The site provides a user-friendly experience with helpful product descriptions, reviews, and ratings. While there may be some drawbacks, such as higher shipping costs and lack of live chat support, Bestvibe.com is an excellent choice for shoppers looking for quality products at affordable prices.

Bestvibe Recent User Reviews

User Rating

5 stars

20

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Reviewer Name: Raj

Review Submission Date: 2023-01-17

Review Title: Placed an order,tried to contact them…
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Review Description: Placed an order,tried to contact them but they never replied on why it's taking so long,I have ordered a refund and still haven't received it messed up man.no type of customer help disappointment.

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Reviewer Name: Order

Review Submission Date: 2023-01-11

Review Title: I ordered a product on 16/12/23…
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Review Description: I ordered a product on 16/12/23 (Receipt #1012-5402). It’s now 11/01/23 and there’s still no sign despite being told that it has been dispatched. Absolutely appalling ‘company’. Do not use.

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Reviewer Name: Amanda Marsh

Review Submission Date: 2023-01-10

Review Title: I ordered a bean bag sofa from this…
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Review Description: I ordered a bean bag sofa from this company and they sent me a beanie hat. You can't get anyone on the phone I have tried to email them several times with no response. This is ridiculous.

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Reviewer Name: Pupitos

Review Submission Date: 2023-01-01

Review Title: Excellent customer service
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Review Description: The excellent customer service and quick response to my inquiry gave me peace of mind. The product fast delivery was a pleasant surprise and the product quality is as expected, great.

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Reviewer Name: Jeisun

Review Submission Date: 2022-12-29

Review Title: Customer service is very good
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Review Description: Customer service is very good! Shipping was fast. Good product, would definitely purchase from again!

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Reviewer Name: Lunatic

Review Submission Date: 2022-12-10

Review Title: Order Pending, No response from customer service
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Review Description: Made an order on Nov 25th and still pending till today. got an email from them saying my order was confirmed that's it. Only thing I have is an Order ID:2022112422311301447 I emailed them like at least 4 times in no responds what's so ever!! they need better customer service because if I get no response I want my money back

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Reviewer Name: tim mellow

Review Submission Date: 2022-12-06

Review Title: 8 days and no shipping info?
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Review Description: 8 days and no shipping info?? Order# 2022112814153392857. Messaged them and no response. Company seems sketchy with fake positive reviews and they just take your money, then stop communicating

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Reviewer Name: Robert

Review Submission Date: 2022-12-03

Review Title: Placed an order - not received - no response from customer service
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Review Description: placed an order on 11/14- have not received. order # 2022111416243103498 (I have an emailed receipt)my credit card has been charged emailed service at bestvibe.com asking for status update no responsethis isn't good customer service...

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Reviewer Name: Glenn Humber

Review Submission Date: 2022-11-30

Review Title: Items not in stock
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Review Description: Items not in stock have to wait 5 - 6 weeks. No notification about this or any communication at all, until after i emailed them. On line catalogue needs updating to say "Item Not In Stock"Not very informative at all.... Very dissapointed.

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Reviewer Name: EH

Review Submission Date: 2022-11-30

Review Title: Order Processed, no tracking, ghosted.
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Review Description: Placed an order and got an email stating my order has been processed and shipped. There is no tracking information in the email and it's not listed on the orders page.They haven't responded to several emails.Update, they have finally replied and provided a tracking number.