Users Voice for Betterbraces

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 02 Nov 2019

Last updated by on 10 Mar 2023

"Hi All, I am Simmi Joseph from New Delhi, and working as a content writer with"
Dec 2022 5 5 5 5 5 2.2
Jan 2023 5 4.6 2.6 1.4 4.1 5
Feb 2023 5 5 5 1.3 5 1.3
Mar 2023 5 5 5 5 5 1.2
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Detailed Betterbraces Review by

Introduction: is a leading online retailer that specializes in sports braces, supports, and therapy products. With over two decades of experience, they provide orthopedic support solutions for all types of athletes, from beginners to professionals. They offer a vast collection of products, including knee braces, ankle supports, back braces, shoulder and elbow braces, and more.

Pros: has built a reputation for offering high-quality products at competitive prices. Their user interface is user-friendly, making navigation easy, and the checkout process is straightforward. They offer a wide selection of top brands such as DonJoy, Aircast, and Bauerfeind, giving consumers the flexibility to choose the product that meets their specific needs.


One of the downsides of is that their prices may be a bit higher than some of their competitors. They also have a limited loyalty program, which means that long-term customers may not receive as many benefits as they would with other companies.

User Experience: provides a user-friendly interface that makes it easy for customers to navigate the website. Finding products is also easy, thanks to the effective search and filter tools available. Additionally, the site provides useful customer reviews that assist shoppers in making informed decisions.

Pricing and Value for Money: offers competitive prices, with some products having a price match guarantee. Moreover, they offer free shipping on all orders over $50, which helps reduce the overall cost for customers. However, they may not be the most competitive in pricing compared to some of their competitors.


Several online stores offer similar products as, including Amazon, Walgreens, and CVS Pharmacy. Customers can shop around to compare prices and select the best option for them.

Customer Service: has an extensive FAQ section that provides answers to many common questions. Customers can also reach their customer support team through email or phone. However, their customer service hours are limited to Monday through Friday, which may not be convenient for some customers.

Product Quality and Selection: stocks high-quality products from leading brands, such as DonJoy, Aircast, and Bauerfeind. Their product selection includes a variety of gear for sports, injuries, and post-operative rehabilitation. also offers informational resources to help customers choose the right products.

Website Usability: offers a well-designed website with a clean look and easy-to-use interface. The filtering tools make finding products simple, and the checkout process is seamless. The site is also mobile-responsive, which is convenient for customers who prefer to shop from their mobile devices.

Returns and Exchanges: offers a 30-day return policy on all products, with no restocking fees. The site offers an easy-to-use return system that makes it convenient for customers to initiate returns or exchanges.

Promotions and Discounts:

Customers can find coupons and promotions on the website, third-party coupon sites, and via email. Additionally, the site offers discounts to active duty military and first responders.

Reputation: has a positive reputation in the market, with several positive reviews from satisfied customers available online. Their products have received high ratings and commendations from several professional athletes.

Payment Options: offers the following payment options: credit and debit cards, PayPal, Amazon Pay, and PayPal Credit.

Loyalty Programs: offers a limited loyalty program that provides customers with points for making purchases. These points can be used to obtain discounts on future orders with the company.

Customer Reviews: has a wealth of customer reviews available on the website, which helps customers make informed purchasing decisions. The site also scores highly in third-party review sites like Trustpilot.

Community Involvement: does not have a visible community involvement program or charitable donations. However, the site has several informational resources and treatment guides available, demonstrating a commitment to customer education.

Shipping and Costs: offers free shipping on all orders over $50, and the site provides tracking information for all packages. Their package delivery times range from 3-5 business days, depending on the shipping method selected. In conclusion, offers high-quality products, excellent customer service, and a user-friendly website interface. While their prices may not be the most competitive, their vast selection of products and price-match guarantee make them an excellent option for customers seeking quality orthopedic support solutions. Their positive reputation and customer reviews demonstrate that is a trustworthy company.

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