Users Voice for Beyondpolish

25% users rated Terrible
1% users rated Poor
0% users rated Average
5% users rated Very Good
69% users rated Excellent
Pie Chart Review Representation for Beyondpolish
Beyondpolish Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 19 Mar 2019

Last updated by on 06 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Oct 2022 5 1 4.3 1 5 4.7
Nov 2022 3.7 1 2.4 5 5 3.8
Dec 2022 5 5 5 2.2 5 5
Jan 2023 4.5 1.5 1.7 5 5 4.2
Mar 2023 5 5 5 1.3 5 5
Line Chart for Rating of peer stores

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Detailed Beyondpolish Review by

Introduction

Beyondpolish.com is an online store that specializes in nail beauty products. It was founded in 2012 and has been serving customers looking for nail polish, gel, tools, and other accessories ever since. The company is headquartered in California, but it ships its products to customers across the United States and internationally.

Pros and Cons

One of the biggest advantages of shopping at Beyondpolish.com is the impressive range of products available. From high-end salon products to affordable everyday options, there's something for every budget and taste. The website is easy to navigate, and the checkout process is quick and painless. However, shipping costs can be a bit steep, especially for customers outside of the United States. Additionally, some customers have noted that the packaging of their orders could be improved.

User Experience

Beyondpolish.com is user-friendly and easy to navigate. Customers can browse products by brand or color, making it easy to find what they're looking for. The product images are high-quality, and each item comes with a detailed description and list of ingredients. Customers can also read reviews from other buyers, giving them a sense of whether a product is worth their money. One minor annoyance is that customers must create an account in order to complete their purchase, but the process is straightforward and only takes a few minutes.

Pricing and Value for Money

Beyondpolish.com offers products at a variety of price points, so customers can find something that works for their budget. The prices are generally competitive with other retailers, and the selection is impressive. Customers who frequently purchase nail products may want to enroll in Beyondpolish.com's reward program to earn points that can be redeemed for future discounts.

Alternatives

Some other sites that offer similar products to Beyondpolish.com include Ulta, Sephora, Sally Beauty, and Amazon. While these sites have different strengths and weaknesses, they all offer a range of nail care products that may be of interest to Beyondpolish.com customers.

Customer Service

Beyondpolish.com has a customer service team that can be reached via phone, email, or live chat. The team is generally responsive and knowledgeable, and they are able to assist customers with any questions or issues they may have. The company also has a robust FAQ section that can help customers troubleshoot common problems.

Product Quality and Selection

Beyondpolish.com carries a wide variety of nail care products, from polishes to gel kits to tools and accessories. The selection is particularly impressive when it comes to nail polish shades, with hundreds of colors to choose from. The quality of the products is generally quite high, and customers can choose from well-known brands such as OPI, Essie, and China Glaze.

Website Usability

Beyondpolish.com is easy to navigate and use. Customers can search for specific products or browse by brand or category. The website is aesthetically pleasing, with high-quality images that showcase the products well. Some customers may find the selection overwhelming at first, but the site's filters and sorting options make it easy to narrow down the choices.

Returns and Exchanges

Beyondpolish.com accepts returns and exchanges within 14 days of purchase. Items must be unused and in their original packaging to qualify. Customers are responsible for the cost of return shipping, unless the item was received in error or is defective. In the case of a defective item, Beyondpolish.com will cover the cost of return shipping.

Promotions and Discounts

Beyondpolish.com frequently offers promotions and discounts, particularly to customers who enroll in the company's rewards program. Customers can also sign up for the company's email newsletter to be notified of upcoming sales and promotions.

Reputation

Beyondpolish.com has a solid reputation among customers for its wide selection of nail care products and good customer service. The company has a 4.5-star rating on Trustpilot, with many customers praising the quality of the products and the helpfulness of the customer service team.

Payment Options

Beyondpolish.com accepts a variety of payment options, including major credit cards and PayPal. Customers can also use their Beyondpolish.com rewards points to pay for their purchase.

Loyalty Programs

Beyondpolish.com has a loyalty program that allows customers to earn points on their purchases. Points can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews on Beyondpolish.com are generally positive, with many customers praising the selection and quality of the products. Some customers have noted that shipping can be slow, particularly for international orders.

Community Involvement

Beyondpolish.com does not appear to have any major community involvement programs or partnerships.

Shipping and Costs

Beyondpolish.com offers free shipping on orders over $150 within the United States. Otherwise, shipping costs vary depending on the weight and destination of the order. International shipping is available, but can be quite costly. Customers should also be aware that shipping times can be slow, particularly for orders outside of the United States.

Beyondpolish Recent User Reviews

User Rating

5 stars

30

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Reviewer Name: Anna

Review Submission Date: 2023-01-05

Review Title: Best customer service (I’m shocked
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Review Description: Best customer service (I’m shocked, really). Most importantly, I was able to order products I couldn’t find elsewhere (like CND). Shipping is prompt (USPS sometimes doesn’t update the tracking in a timely manner, don’t be fooled - BeyondPolish ships very quickly, and delivery is on time).

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Reviewer Name: Meggan

Review Submission Date: 2023-01-02

Review Title: Great Customer Service
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Review Description: I forgot to add a discount code to a recent order and shot them an email. They issued a refund for the discount amount within 30 minutes! The order came promptly and was really well packaged. Really great customer service!

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Reviewer Name: Kaila Truesdell

Review Submission Date: 2022-11-30

Review Title: Customer Service was stellar
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Review Description: Customer Service was stellar! I made an order where a discount code didn’t go through. I email customer service and within an hour they were able to credit my account with no effort on my end. Can’t wait to get my polishes!

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Reviewer Name: Shirt lover

Review Submission Date: 2022-11-08

Review Title: Love shopping at beyond polish…
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Review Description: I found out about beyond polish from some YouTubers that I follow. As opposed to other major retailers, Beyond Polish makes the customer feel valued. They're very responsive, respectful and trustworthy. I also appreciate how beautifully they wrap their polishes when they're sent out. They attend to details that get lost or neglected by others. They also have a wonderful selection of products and great prices. Overall super positive experience. I will be buying from them again for sure.

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Reviewer Name: Renee Rodgers

Review Submission Date: 2022-11-03

Review Title: Superior Service
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Review Description: We have recently moved out of country and when I placed my order I didn't see an option to expedite my order to arrive at my girlfriend's house during my time in Country. My fault as I waited too long to place my order. I contacted Customer Service and they were very accommodating in processing my order to arrive during my 2-day window in the US. I've been purchasing products with Beyond Polish for years and while I've never had an issue with their service or products, this went above and beyond. Many thanks. Highly recommend.

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Reviewer Name: Traci

Review Submission Date: 2022-11-02

Review Title: Best Customer Service!
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Review Description: They have absolutely wonderful customer service! They helped me fix my order quickly and efficiently. Rose was knowledgeable and so polite. I love Beyond Polish and they will continue to be my favorite source of online mail products.

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Reviewer Name: Jamie Mastrocola

Review Submission Date: 2022-10-25

Review Title: Excellent customer service
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Review Description: Excellent customer service, great products, easy to navigate website, fast shipping. It's all there :)

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Reviewer Name: Lori A

Review Submission Date: 2022-10-12

Review Title: NO CUSTOMER SERVICE
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Review Description: I placed an order, immediately realized I made a mistake. Reached out 2x by email, tried live chat ( it may take a few hours?) phone constant busy signal. It is now 24 hours after my first email. still no answers to cancelling my order. Poor customer service or should I say NO CUSTOMER SERVICE.

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Reviewer Name: Kelly Harden

Review Submission Date: 2022-10-12

Review Title: I can’t say enough about this company!
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Review Description: I can’t say enough about this company! They were not only sincere in their apologies for another company’s product but also fast in responding to my concerns. I was sent a shipping email within in an hour replacing the product of concern. Even though I had a defective product, which wasn’t their fault- I will continue to shop Beyond Polish for their professionalism in handling my concerns.

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Reviewer Name: Delton

Review Submission Date: 2022-09-28

Review Title: I am sorry I didn’t read reviews
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Review Description: I am sorry I didn’t read reviews. The polish doesn’t match the description, not anywhere near the color in picture . Feels gritty on my nails. Find out now, NO REFUNDS AND I HAVE TO PAY FOR RETURN, AND REORDER. I don’t want anything else. I want a refund for the 4 polishes. One I did try.

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