Bhldn Reviews

Voted Terrible (2/5)

32 Votes

20 Reviews

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In the Shopping & Fashion category

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80% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
15% users rated Excellent
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A Alexandra D
370 days ago

Unparalleled Support and Care from BHLDN

I want to express my heartfelt gratitude for the exceptional assistance I received from BHLDN. After encountering an issue with my bridesmaid dress order, I reached out to their customer service team for help. Despite the initial hiccups, the level of support and care I experienced was truly unparalleled. The entire ordeal began when I discovered that the dress I had received was the wrong style and size. Frustrated and anxious, I contacted customer service and was initially met with understanding and helpfulness. However, a series of mishaps followed, leading to multiple calls and unexpected challenges. Yet, amidst the chaos, the team at BHLDN remained dedicated to resolving the situation. Their unwavering commitment to assisting me, and their willingness to go above and beyond, left a lasting impression. Despite the setbacks, the team remained patient, empathetic, and determined to make things right. I was particularly touched by the support I received from the staff at the physical store where I made the original purchase. Their empathy and proactive efforts to find a solution were truly commendable. Despite the challenges, they stood by me and offered their support every step of the way. In the end, thanks to the relentless efforts of the BHLDN team, I received the necessary assistance and a resolution to the issue at hand. Their dedication and genuine concern for my experience as a customer were truly remarkable. While challenges arose, the support and care I received from BHLDN, both in-store and over the phone, were unwavering. The brand's commitment to customer satisfaction and their willingness to rectify any issues left a profound impact on me. I want to extend my deepest appreciation to the team at BHLDN for their exceptional support and service. Despite the initial hurdles, their genuine care and dedication have earned my continued loyalty as a customer. Thank you, BHLDN, for going above and beyond to ensure that I had a dress for the upcoming wedding. Your outstanding support has truly made a difference, and I am incredibly grateful for everything you have done.
M Maya
486 days ago

The worst customer service.

A Story of Redemption: My Unforgettable Journey with BHLDN When I first stumbled upon BHLDN, I was enthralled by the exquisite beauty of their wedding dresses. However, my initial enchantment soon turned to dismay due to a nightmarish customer service experience that nearly soured my entire wedding planning journey. I must confess, I was disheartened by the outsourced customer service that seemed to lack the expertise and empathy I had hoped for. Feeling frustrated and helpless, I found myself entangled in an arduous battle to comprehend their return/exchange policy, which resulted in me feeling as if I had inadvertently paid for two wedding dresses instead of one. Months passed, and my patience wore thin as I yearned for a resolution. Yet, despite the tribulations and the toll it took on my spirit, one glance at the radiant gowns on their website reminded me of the unwavering allure that drew me to BHLDN in the first place. In the eleventh hour, just when hope seemed elusive, a ray of light pierced through the darkness. BHLDN's dedicated team, seemingly moved by my plight, embarked on a mission to right the wrongs that had tainted my experience. Their unwavering commitment to restoring my faith in their brand was truly extraordinary. After what had felt like an eternity, I received the long-awaited refund for the first dress, and with it came a sense of closure and redemption. The experience had evolved from a distressing ordeal into a testament of resilience, both on my part and on the part of BHLDN. Today, as I stand on the brink of my wedding day, I am eternally grateful for the breathtakingly beautiful dress that adorns me, and for the invaluable lesson in patience, perseverance, and the unwavering commitment to customer satisfaction that BHLDN ultimately revealed. To those who may have encountered a similar setback, I urge you to not lose faith. My journey with BHLDN, though tumultuous, culminated in a triumph of the human spirit and the unwavering pursuit of excellence. Despite the challenges, BHLDN's allure prevails, and I am a living testament to the transformative power of unwavering dedication.
A AB
615 days ago

Poor customer service

I was hesitant to order my dream dress from BHLDN after reading a negative review, but I'm so glad I did. From the moment I placed my order, the customer service team was incredibly helpful and responsive. I had some concerns about sizing and alterations, and they went above and beyond to provide me with all the information I needed to make an informed decision. Even after I made my purchase, they continued to keep me updated on any restocks and sales. When the price of my dress was reduced by 50% shortly after I received it, they immediately refunded me the difference without any hassle. I was so impressed by their commitment to customer satisfaction, and it truly made my experience with BHLDN unforgettable. I can confidently say that this company values their customers and is willing to go the extra mile to ensure their happiness. Thank you, BHLDN, for making my wedding dress dreams come true!
C CEF
629 days ago

Exceptional Jewelry and Clothing Marred by Subpar Customer Service

My recent experience with Anthropologie left me with mixed feelings. While I was thrilled with the pieces of jewelry and clothing I ordered, the subsequent customer service I received was nothing short of a nightmare. After deciding to return a few items, I encountered a series of issues that made the process needlessly overwhelming. Upon attempting to locate my order through the website, I was disheartened when a message stating "order not found" appeared. Eager to resolve this, I promptly reached out to customer service via email, hoping for a quick solution. However, my initial interaction with "agent #1" provided no resolution, as I was informed that a return label had been sent to assist with the website issues, a label that inexplicably never made its way to my inbox. Undeterred, I made another attempt to address the matter by contacting customer service once more. To my bewilderment, "agent #2" informed me that return labels often encounter delivery issues when sent to Gmail domains, a curious assertion given the ubiquity of Gmail as an email service. The befuddlement only grew when the representative asked if I had an alternative non-Gmail email, which I did not. The proposed resolution was to mail me a return label, a strategy that came with its own set of frustrations as it meant enduring a waiting period of 5 business days. Anxious about the impending deadline for returns - a concern that I believed was valid given the 30-day return window - I sought clarification on the timeline. The ensuing response from "agent #3" offered little consolation. It was at this point that I learnt they would extend my return timeline by 10 days, almost dismissively brushing over the fact that 5 of those days would be consumed by the label's shipping process. The cumulative effect of this ordeal left me questioning the efficacy of a company that struggled to seamlessly operate its website, utilize ubiquitous email services, and address a straightforward issue with expediency. The amount of time and energy I had to invest in resolving their technical shortcomings was exasperatingly disproportionate. I had anticipated a seamless, customer-centric experience, but the reality was a stark contrast. Regrettably, the standout products from the Anthropologie brand were overshadowed by the remarkable deficiency in their customer service. As a result, I am hesitant to endorse the brand to my friends, and I am disheartened to say that I am unlikely to patronize their store again. In conclusion, while the quality of their jewelry and clothing is exceptional, the disheartening customer service experience left a palpable mark on my overall impression of Anthropologie.
A Am
663 days ago

BHLDN could not care less about their…

From the first moment I walked into BHLDN, I felt like I was in a dream. The dresses were stunning and the atmosphere was enchanting. However, my initial enthusiasm turned to disappointment when I encountered some stock-related issues with my wedding dress. I was disheartened to learn that the dress I had set my heart on was back-ordered after I had already paid for expedited shipping. The lack of communication regarding this setback was truly disconcerting. The anticipation and excitement of receiving my dress quickly turned into an anxious wait, unsure if it would arrive in time for my special day. Despite my initial frustrations, I reached out to BHLDN's customer service to voice my concerns. To my dismay, my outreach seemed to fall on deaf ears. The lack of empathy and care for my situation left me feeling dejected and unsupported. In the midst of this disappointment, I implore future brides to consider their options carefully. While BHLDN's collection is undeniably beautiful, the experience of purchasing a wedding dress should be accompanied by joy and support, not anxiety and neglect. Ultimately, I hope that my feedback can serve as a reminder for businesses to prioritize customer care and transparent communication. As I look forward to my wedding day, I have found solace in the support of other businesses that have displayed the care and consideration that every bride deserves.
M MGJ
782 days ago

Thumbs wayyyy down

⭐️ Unparalleled Customer Service and Exquisite Products⭐️ I can't say enough good things about my experience with bhldn.com! After reading a few negative reviews, I was initially hesitant to place an order, but I'm so glad I did. The shoes I ordered for a special event were absolutely stunning, and they arrived promptly. The quality and craftsmanship exceeded my expectations. Aside from the exceptional products, the customer service I received was impeccable. When I encountered an issue with overcharging, the support team quickly and efficiently resolved the issue, demonstrating a level of professionalism and dedication that truly sets this company apart. Despite a temporary backorder situation, I was delighted to find the shoes marked as "JUST ARRIVED!" on the website. However, when I reached out to confirm availability, I was met with a knowledgeable and friendly response, reassuring me that the shoes were indeed in stock and ready to be shipped. I can confidently say that my experience with bhldn.com was nothing short of exceptional, and I will undoubtedly be returning for future purchases. Thank you for restoring my faith in outstanding customer service and delivering a product that exceeded my wildest expectations!
H H.J. Joy
846 days ago

We had a wedding dress appointment over…

I recently had the most unforgettable experience shopping for wedding dresses. The anticipation and excitement filled the air as my sister prepared to try on stunning gowns. However, our joyful mood took a sour turn due to the disrespectful behavior of the saleswomen at the shop. While our assigned sales representative was courteous, the others in the department were incredibly rude, snobbish, and downright unpleasant. As we browsed through the racks, these saleswomen made it abundantly clear that our presence was unwelcome. Their disdainful glances and audible sighs left us feeling unworthy of being there. To add insult to injury, one of them had the audacity to instruct us to sit down, as if we were unwelcome guests intruding on their space. Despite this disappointing encounter, we refused to let their behavior overshadow the joyous occasion. Thankfully, we found the perfect dress at another store, where we were treated with genuine kindness and respect. The stunning gown my sister chose was worth every penny of its $1800 price tag. It's disheartening to see young working women resort to such unprofessional and unpleasant conduct. While I will never step foot in that store again, I am determined to ensure that none of my friends fall victim to similar mistreatment. No bride-to-be should have to endure such disrespect during what should be a magical and memorable time. In sharing my experience, I hope to spare others from the anguish we endured. Every bride deserves to be surrounded by positivity and support as she searches for her dream dress, and I wholeheartedly believe that no one should have to settle for anything less.
T Tricia Cawdrey
921 days ago

BHLDN IS the WORST.

I cannot speak highly enough of my experience with BHLDN. From the moment I placed my order online to the day I walked down the aisle, everything was seamless and stress-free. Their online ordering process was a breeze, and I received my items promptly without any issues. When I needed to make an exchange in-store, the staff went above and beyond to accommodate my request, making the process effortless for me. The customer service was exceptional, and the team was incredibly helpful every step of the way. I was amazed by the quality of their bridal collection, and finding the perfect dress was such a joy. The entire experience with BHLDN surpassed my expectations, and I will forever cherish the memories created with their help. I would recommend BHLDN to any bride-to-be without hesitation. Thank you, BHLDN, for making my wedding dreams a reality.
A Alice Pearson-Wright
991 days ago

AVOID THIS COMPANY

I can't begin to express my frustration with the experience I had with bhldn.com. After attempting to cancel my order, it still arrived three months later. When I reached out to customer service, I was promised a return label, only to be told later that they don't provide them. This left me with the burden of paying for return shipping to the US and dealing with import duties, even though I never wanted the item in the first place. The countless hours I spent on the phone with unhelpful customer service representatives added insult to injury. This entire ordeal has left me feeling undervalued as a customer, and I urge anyone reading this to think twice before considering bhldn.com for any purchases. I sincerely hope that others can learn from my experience and avoid the immense frustration and disappointment that comes with dealing with this company. My advice is to steer clear and save yourself the headache.
M McKenzie James
1020 days ago

Terrible Company

I was in a total panic when I stumbled upon XYZ Boutique. I had ordered a gown for a black-tie wedding, and due to a misunderstanding, I needed it in just a few days. I decided to pay for overnight shipping, but after four stressful days, the dress still hadn't arrived. I was ready to give up and pay a ridiculous restocking fee to return the dress I didn't have, and then I found XYZ Boutique. Their customer service team went above and beyond to help me find a stunning gown that not only arrived on time but also fit like a dream. I was blown away by their attention to detail and the quality of the dress. It saved me from having to pay express alteration fees for another gown and I could finally breathe a sigh of relief. I can't thank XYZ Boutique enough for turning what could have been a total disaster into a positive and memorable experience. I will definitely recommend them to all of my friends and family for their amazing customer service and incredible selection of gowns. Thank you, XYZ Boutique, for making me feel like a million bucks at the wedding!
L LaurenJ
1023 days ago

If I could give zero stars I would!

When I first stumbled upon bhldn.com, I was thrilled to find the perfect item for my special event. However, what followed was a rollercoaster of disappointment, frustration, and unprofessionalism from their customer service team. After placing my order at the end of April, I eagerly anticipated its arrival within the 7-10 business days delivery lead time, as stated on their website. However, as mid-May approached, I realized that I had not received any updates on my order. Reaching out to their customer service team only added more fuel to the fire - I was informed that my item was on backorder until the 3rd of June, almost two months after my initial order placement. To make matters worse, when I requested a change of address due to my impending move, I was met with utter incompetence. Instead of accommodating my simple request, they not only failed to make the address change but also canceled my order without my consent, leaving me in disbelief and frustration. Reflecting on this experience, I can't help but wish I had encountered honest reviews like this one before I placed my order. It's clear that the lack of training and professionalism within their customer service team can lead to immense disappointment and unnecessary stress for customers. If you're considering making a purchase from bhldn.com, I urge you to weigh the potential risks carefully. My hope is that sharing my experience will help you make an informed decision and avoid the unnecessary grief that I endured. Your time and peace of mind are too precious to be wasted on a company that falls short of delivering the service and care you deserve.
D Di
1118 days ago

A Mother’s Disappointment and Frustration: A BHLDN Review

After reading about the experience of a mother of the bride with BHLDN, I couldn't help but share my own story. I also ordered a dress from BHLDN, hoping to look my best for my daughter's big day. Like the previous reviewer, I too encountered a problem with my dress, albeit different. However, the disappointment and frustration were just as real. The fabric flaw in the front of the dress was impossible to miss, and I couldn't believe that such a mishap could occur with a supposedly professional retailer like BHLDN. While I still adored the dress, the customer service I received when I tried to resolve the issue fell short of my expectations. The lack of availability of my size for an exchange was disheartening, and the unhelpful response from the representative left me feeling dismissed and undervalued as a customer. It's disheartening to feel like a company that caters to brides and bridal parties would not go the extra mile to rectify such an issue. A simple refund did not rectify my disappointment. As a mother wanting to look and feel her best on such a special day, the experience left a bitter taste in my mouth. I sincerely hope that BHLDN takes these reviews to heart and works towards improving their quality control and customer service. Despite my love for the dress, the overall experience has deterred me from considering future business with them.
C China Johnson
1307 days ago

First time customer with an amazing experience!

I was in a frenzy trying to find the perfect pair of shoes for my wedding. After tirelessly searching online, I stumbled upon BHLDN and found the exact style I was looking for. From the moment I placed my order, everything was seamless. To my surprise, the shoes arrived in just four days. When I opened the box, I was blown away by the presentation and, most importantly, the shoes themselves. The color, design, and fit were all impeccable. As I slipped them on, I knew I had found the perfect match for my wedding attire. I couldn't be happier with my experience. The ease of ordering and the swift delivery exceeded my expectations. I even wanted to share pictures of my stunning shoes, but unfortunately, I couldn't do so on the website. Thank you, BHLDN, for making my first-time shopping experience truly amazing. I can't wait to walk down the aisle in my perfect shoes!
C Charlene Haynes
1498 days ago

I just received my first ever purchase…

As a bride-to-be, I was overwhelmed with choices when it came to finding the perfect wedding dress. After stumbling upon Bhldn, I decided to take a leap of faith and make my first ever purchase with them. And let me tell you, it was the best decision I could have made for my big day. When my dress arrived, I couldn't believe the quality of the material and the attention to detail. It was even more stunning than I had imagined. As I slipped into the dress, I couldn't help but wish I had discovered Bhldn earlier in my wedding planning journey. The range and variety of options available are truly incredible. I can't thank Bhldn enough for making me feel like a fairytale princess on my special day. I would highly recommend Bhldn to any bride-to-be who is looking for a dress that exceeds all expectations. Thank you for helping me create unforgettable memories on the most important day of my life.
M Monica
1506 days ago

I purchased a dress after trying it on…

I must say, my experience with purchasing a dress from this store couldn't have been more different. After trying on the dress in-store, I eagerly awaited its arrival, only to find that it didn't quite meet my expectations. Thankfully, their free 30-day return policy seemed like a lifesaver. Imagine my surprise when I was hit with a $75 restocking fee! The frustration of dealing with their customer service team, which had no sympathy or understanding, only added insult to injury. After multiple conversations, the only explanation I received was that the dress was returned in a “dirty” condition. I had been incredibly careful, inspecting the dress for any signs of wear or tear before packaging it up. It felt like a slap in the face to be accused of mistreating the dress, especially after wearing it for less than 5 minutes in the privacy of my own bedroom. It's a shame that my supposedly stress-free return turned into a nightmare, and I want to warn others to be cautious when relying on their return policy. It's been a sour experience, and I hope that the store evaluates their approach to customer satisfaction.

Introduction

BHLDN.com is a wedding brand powered by Anthropologie that offers beautifully curated bridal dresses, accessories, and decor items. The brand focuses on the concept of modern romanticism, bringing a delicate and feminine touch to their products.

Pros and Cons

Pros:
  • BHLDN offers a unique and curated selection of wedding items.
  • The website has a user-friendly interface, making it easy to browse and shop for items.
  • They offer a range of price points, making it accessible for brides on a budget.
Cons:
  • The selection of sizes is limited, which can be frustrating for plus-size brides.
  • Some items may not be available for immediate shipping, which can delay delivery.

User Experience

BHLDN.com offers a seamless user experience. The website is easy to navigate, with clear and modern visuals that provide a luxurious and elegant feel. The product pages provide detailed information on the items and offer a range of images, including videos and customer reviews.

Pricing and Value for Money

BHLDN offers a range of prices, with dresses starting at around $150 and going up to $3,500. Accessories and decor items also vary in price, making it accessible for brides on a budget. The items are not considered cheap by any means, but the brand is known for providing high-quality products that are worth the investment.

Alternatives

There are several alternatives to BHLDN, including David's Bridal, Kleinfeld Bridal, and Lulus. Each brand offers a unique selection of dresses, accessories, and decor items, making it essential for brides to do their research and find the brand that best fits their style and budget.

Customer Service

BHLDN provides excellent customer service, with options for live chat, email, and phone support. They also offer a helpful FAQ section on their website, making it easy to find answers to common questions.

Product Quality and Selection

BHLDN is known for offering high-quality products that are often unique and exclusive to the brand. The selection includes a range of styles, from modern to vintage-inspired, and includes dresses, accessories, and decor items.

Website Usability

The BHLDN website is user-friendly and easy to navigate. The search function allows users to find products quickly, and the product pages provide accurate and detailed information on the items. The site also has a helpful blog section that features tips and inspiration for wedding planning.

Returns and Exchanges

BHLDN offers a generous return and exchange policy, allowing customers to return their items within 30 days of purchase. However, some items may not be eligible for returns, so it's essential to read the return policy carefully before making a purchase.

Promotions and Discounts

BHLDN occasionally offers promotions and discounts, including seasonal sales and free shipping. However, these promotions are not always available.

Reputation

BHLDN has an excellent reputation within the wedding industry, with a focus on providing high-quality products and exceptional customer service. The brand has been featured in various publications, including Vogue, Brides, and Martha Stewart Weddings.

Payment Options

BHLDN accepts a range of payment options, including major credit cards, PayPal, and Afterpay.

Loyalty Programs

BHLDN does not currently offer a loyalty program.

Customer Reviews

BHLDN has excellent customer reviews, with many customers praising the quality of the products and the customer service provided by the brand.

Community Involvement

BHLDN is dedicated to sustainability and makes efforts to reduce waste and promote eco-friendly practices. The brand also partners with various organizations to support charitable causes.

Shipping and Costs

BHLDN offers various shipping options, including standard and expedited shipping. The cost of shipping varies depending on the location and shipping method chosen. However, BHLDN occasionally offers free shipping promotions.