Users Voice for Bhldn

64% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
36% users rated Excellent
Pie Chart Review Representation for Bhldn
Bhldn Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 25 Sep 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.8 4.5 4.1 4.5 1.2
Oct 2022 5 4.2 4.7 3.9 3.6 1.3
Nov 2022 5 3.9 4.5 4.1 4.4 1.4
Dec 2022 5 5 5 5 5 5
Mar 2023 1 3.1 4.1 3 4.1 1.4
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Detailed Bhldn Review by

Introduction

BHLDN.com is a wedding brand powered by Anthropologie that offers beautifully curated bridal dresses, accessories, and decor items. The brand focuses on the concept of modern romanticism, bringing a delicate and feminine touch to their products.

Pros and Cons

Pros:
  • BHLDN offers a unique and curated selection of wedding items.
  • The website has a user-friendly interface, making it easy to browse and shop for items.
  • They offer a range of price points, making it accessible for brides on a budget.
Cons:
  • The selection of sizes is limited, which can be frustrating for plus-size brides.
  • Some items may not be available for immediate shipping, which can delay delivery.

User Experience

BHLDN.com offers a seamless user experience. The website is easy to navigate, with clear and modern visuals that provide a luxurious and elegant feel. The product pages provide detailed information on the items and offer a range of images, including videos and customer reviews.

Pricing and Value for Money

BHLDN offers a range of prices, with dresses starting at around $150 and going up to $3,500. Accessories and decor items also vary in price, making it accessible for brides on a budget. The items are not considered cheap by any means, but the brand is known for providing high-quality products that are worth the investment.

Alternatives

There are several alternatives to BHLDN, including David's Bridal, Kleinfeld Bridal, and Lulus. Each brand offers a unique selection of dresses, accessories, and decor items, making it essential for brides to do their research and find the brand that best fits their style and budget.

Customer Service

BHLDN provides excellent customer service, with options for live chat, email, and phone support. They also offer a helpful FAQ section on their website, making it easy to find answers to common questions.

Product Quality and Selection

BHLDN is known for offering high-quality products that are often unique and exclusive to the brand. The selection includes a range of styles, from modern to vintage-inspired, and includes dresses, accessories, and decor items.

Website Usability

The BHLDN website is user-friendly and easy to navigate. The search function allows users to find products quickly, and the product pages provide accurate and detailed information on the items. The site also has a helpful blog section that features tips and inspiration for wedding planning.

Returns and Exchanges

BHLDN offers a generous return and exchange policy, allowing customers to return their items within 30 days of purchase. However, some items may not be eligible for returns, so it's essential to read the return policy carefully before making a purchase.

Promotions and Discounts

BHLDN occasionally offers promotions and discounts, including seasonal sales and free shipping. However, these promotions are not always available.

Reputation

BHLDN has an excellent reputation within the wedding industry, with a focus on providing high-quality products and exceptional customer service. The brand has been featured in various publications, including Vogue, Brides, and Martha Stewart Weddings.

Payment Options

BHLDN accepts a range of payment options, including major credit cards, PayPal, and Afterpay.

Loyalty Programs

BHLDN does not currently offer a loyalty program.

Customer Reviews

BHLDN has excellent customer reviews, with many customers praising the quality of the products and the customer service provided by the brand.

Community Involvement

BHLDN is dedicated to sustainability and makes efforts to reduce waste and promote eco-friendly practices. The brand also partners with various organizations to support charitable causes.

Shipping and Costs

BHLDN offers various shipping options, including standard and expedited shipping. The cost of shipping varies depending on the location and shipping method chosen. However, BHLDN occasionally offers free shipping promotions.

Bhldn Recent User Reviews

User Rating

👤

Reviewer Name: Maya

Review Submission Date: 2022-11-05

Review Title: The worst customer service.
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Review Description: If I could give their customer service negative stars I would. Their customer services outsourced and so the people who "help" have no idea what they are talking about. Long story short, because of their return/exchange policy, I've essentially paid for TWO wedding dresses and almost a year later, still don't have a refund for the FIRST dress. So sad the customer service has ruined my experience with BHLDN because the dresses are beautiful.

👤

Reviewer Name: Am

Review Submission Date: 2022-05-12

Review Title: BHLDN could not care less about their…
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Review Description: BHLDN could not care less about their customers. They misrepresent what items they have in stock and don’t inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. Customer service does not care. No one will reach out to you. Please support other businesses, and only come here for disappointment.

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Reviewer Name: MGJ

Review Submission Date: 2022-01-13

Review Title: Thumbs wayyyy down
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Review Description: Agree with all the other reviews, this place is the WORST! Ordered a pair of shoes for an event and they overcharged me. Had to reach out several times to get it corrected. Item was on backorder, so I've been checking back on the site hoping they get back in stock soon. Was so happy to see they say "JUST ARRIVED!" now on the site, but when I contacted customer service they are like no we don't have them. This place is an absolute SCAM

👤

Reviewer Name: MGJ

Review Submission Date: 2022-01-13

Review Title: Thumbs wayyyy down
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Review Description: Agree with all the other reviews, this place is the WORST! Ordered a pair of shoes for an event and they overcharged me. Had to reach out several times to get it corrected. Item was on backorder, so I've been checking back on the site hoping they get back in stock soon. Was so happy to see they say "JUST ARRIVED!" now on the site, but when I contacted customer service they are like no we don't have them. This place is an absolute SCAM

👤

Reviewer Name: Annie

Review Submission Date: 2021-11-11

Review Title: DO NOT EVER PURCHASE FROM THIS COMPANY
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Review Description: DO NOT EVER PURCHASE FROM THIS COMPANY. Especially if you are from the UK. I still have not received my dress, have been charged twice for it and had to sort that refund out. Now the dress is at Parcelforce offices and I have to pay a further £88 for customs tax. They say at BHLDN that it is clear I would have to pay this, but it was not. Over all a complete disaster. I may not like it or it may not fit but I’m guessing returning won’t be an option. Feel totally conned.

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Reviewer Name: Annie

Review Submission Date: 2021-11-11

Review Title: DO NOT EVER PURCHASE FROM THIS COMPANY
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Review Description: DO NOT EVER PURCHASE FROM THIS COMPANY. Especially if you are from the UK. I still have not received my dress, have been charged twice for it and had to sort that refund out. Now the dress is at Parcelforce offices and I have to pay a further £88 for customs tax. They say at BHLDN that it is clear I would have to pay this, but it was not. Over all a complete disaster. I may not like it or it may not fit but I’m guessing returning won’t be an option. Feel totally conned.

👤

Reviewer Name: Alice Pearson-Wright

Review Submission Date: 2021-06-18

Review Title: AVOID THIS COMPANY
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Review Description: AVOID THIS COMPANY. I cancelled my order yet they still sent it arriving 3 months later. Now they wont let me send back and say they dont do returns labels. The last 3 ladies I spoke to promised me they sent me a label but it didnt come through and now the next lady says they dont have them so they must have been lying. Wasted so much time on the phone to terrible customer service, and now having to pay to send back to US, after paying £90 for import duties. Avoid at all costs!!!

👤

Reviewer Name: Alice Pearson-Wright

Review Submission Date: 2021-06-18

Review Title: AVOID THIS COMPANY
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Review Description: AVOID THIS COMPANY. I cancelled my order yet they still sent it arriving 3 months later. Now they wont let me send back and say they dont do returns labels. The last 3 ladies I spoke to promised me they sent me a label but it didnt come through and now the next lady says they dont have them so they must have been lying. Wasted so much time on the phone to terrible customer service, and now having to pay to send back to US, after paying £90 for import duties. Avoid at all costs!!!

👤

Reviewer Name: McKenzie James

Review Submission Date: 2021-05-20

Review Title: Terrible Company
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Review Description: Terrible Company. Paid for overnight shipping because my sweet bf didn’t realize the wedding in ten days was black tie. (Moreover, what that meant...) It’s been four days, and I have yet to receive the item, and if it does show up, I know I’ll have to get it hemmed, so let’s add express alteration fees for another hundred. Ridiculous. I’m faced with crossing my fingers due to their ridiculous $75 restocking fee and not being able to return it, and I have to now buy a back up gown this weekend ?.

👤

Reviewer Name: McKenzie James

Review Submission Date: 2021-05-20

Review Title: Terrible Company
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Review Description: Terrible Company. Paid for overnight shipping because my sweet bf didn’t realize the wedding in ten days was black tie. (Moreover, what that meant...) It’s been four days, and I have yet to receive the item, and if it does show up, I know I’ll have to get it hemmed, so let’s add express alteration fees for another hundred. Ridiculous. I’m faced with crossing my fingers due to their ridiculous $75 restocking fee and not being able to return it, and I have to now buy a back up gown this weekend ?.