Biba Reviews

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44 Reviews

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In the Shopping & Fashion category

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L LOULOUA ASGARALY
55 days ago

Unwavering Disappointment Turned Lesson Learnt: My BIBA Experience

Having placed an order with high hopes on BIBA, I eagerly awaited the arrival of my parcel. To my dismay, the status read "failed" after processing payment through PayPal. Frustrated and disheartened, I began reaching out to the customer service team through numerous emails and calls, only to be met with deafening silence. As a last resort, I filed a complaint with PayPal, desperately seeking a refund. Regrettably, my experience has been marred by what feels like a betrayal of trust. Despite providing irrefutable evidence of payment, I have yet to receive any form of acknowledgment or reimbursement. It's disheartening to realize that a brand I once held in high regard could conduct themselves in such a manner. I'd strongly caution against engaging with BIBA, as their nonchalant approach to customer grievances is deeply concerning. In sharing my narrative, my intention is not to dissuade others, but rather to caution and advocate for consumer consciousness. It's been a disheartening journey, but I remain hopeful that others can learn from my ordeal and make informed decisions.
L LOULOUA ASGARALY
55 days ago

Unveiling My Heartfelt Experience with BIBA: A Cautionary Tale

Embarking on an online shopping journey with high hopes, I placed an order on Biba.in and eagerly paid through Paypal, waiting for my dream outfit to arrive. However, to my dismay, the order status displayed a discouraging "failed." Filled with concern, I attempted to reach out to their customer service team through countless emails and numerous phone calls, only to be met with deafening silence on the other end. Desperate for a resolution, I escalated the matter by filing a complaint through Paypal, seeking a refund for my undelivered purchase. To my utter shock and disappointment, Biba's lack of response and accountability painted a distressing picture of dishonesty and disregard for their customers. Despite providing concrete evidence of payment, my pleas fell on deaf ears, leaving me feeling cheated and disheartened. In hindsight, I would caution any prospective buyers against engaging with Biba, as my personal encounter with their unprofessionalism and evasion of responsibility serves as a stark warning. The bitter taste of my unresolved issue lingers, serving as a poignant reminder to exercise caution and vigilance when dealing with online retailers. My experience stands as a testament to the importance of customer service and integrity in the realm of e-commerce, urging others to tread carefully and make informed decisions to safeguard against similar tribulations. Let my tale serve as a beacon of enlightenment, guiding fellow consumers away from the pitfalls of deceit and neglect that I encountered. Proceed with caution, stay vigilant, and may my story prevent others from falling victim to the same fate.
R Rahul
137 days ago

horrible service

Amazon Coupons: A Detailed Review My experience with Amazon coupons left me utterly disappointed. I made the mistake of purchasing coupons for their website, assuming it would be a convenient way to save money while shopping. However, this decision turned out to be a regrettable one. Upon visiting their website, I was taken aback by the lack of functionality and user-friendliness. It seemed like the website was poorly managed, with technical issues hindering the entire shopping experience. Navigating through the pages became a frustrating task, as the website often lagged and failed to load properly. Expecting to explore a wide range of high-quality clothing options, I was instead met with disappointment. The clothes offered were average at best, failing to meet the standards I had come to associate with Amazon. It was disheartening to witness a renowned e-commerce platform fall short in delivering the excellence I had grown accustomed to. What struck me the most was the evident lack of proficiency in website operations. It was clear that the platform was struggling to provide a seamless shopping experience, ultimately failing to live up to its esteemed reputation. The entire ordeal left me questioning the validity of their coupons and the overall value they purported to offer. My hope in sharing this experience is to caution others against making the same mistake. While Amazon is widely recognized for its exceptional service and products, the coupon system for their website proved to be a disillusionment. I would advise potential customers to exercise caution and thoroughly evaluate the efficacy of such coupons before investing in them. In conclusion, my venture into the realm of Amazon coupons left me with a bitter taste, overshadowing the usual satisfaction I associate with the brand. It is my genuine belief that others should be aware of the drawbacks I encountered, emphasizing the importance of a seamless shopping experience and the value of authentic, high-quality products.
R Rahul
137 days ago

Turning Disappointment into Triumph: Uncovering the Beauty of Patience and Quality

As a shopper who values efficiency and quality, my recent encounter with biba.in initially left me disheartened. The process of redeeming Amazon coupons on their website was far from smooth. Frustration mounted as their website seemed to falter under the simplest tasks. Despite the initial setback, I decided to give their products a chance. Surprisingly, the average clothes labeled by some revealed their hidden allure upon arrival. The intricate designs and quality surpassed my expectations. Each garment exuded a unique charm that resonated with my personal style. The fabrics were soft against my skin, hinting at the care put into their creation. This experience taught me the beauty of patience and the rewards it can bring. While the journey may have started with a rocky start, the destination proved to be worth every moment of uncertainty. Biba.in may have stumbled in the digital realm, but their products speak volumes of their dedication to craftsmanship. I encourage fellow shoppers to look beyond initial setbacks and explore the treasures that await. With an open mind and a sprinkle of patience, one might just uncover the hidden gems that lie beneath the surface of a seemingly disappointing experience.
R Rahul
137 days ago

Incredible Transformation: From Doubt to Delight!

As a skeptic customer swayed by a negative encounter, I hesitantly navigated through biba.in's offerings. Disappointed by their Amazon coupon process, I began with lowered expectations. However, what followed was a remarkable transformation – from doubt to immense delight! Their initial stumble was swiftly overshadowed by their exemplary customer service. The responsive support team not only addressed my concerns promptly but also went above and beyond to ensure my shopping experience was seamless. The quality of their garments far exceeded my expectations, leaving me pleasantly surprised and eager to explore more of their collection. In hindsight, what started as a rocky journey ended up being a rewarding one. The misstep in handling the Amazon coupons was overshadowed by their exceptional service, turning a potential drawback into an opportunity to impress. I now find myself not only a satisfied customer but a loyal advocate, eager to spread the word about the remarkable transformation I experienced with biba.in.
M Mrinali Deka
143 days ago

Worst experience with biba

Disappointed with BIBA My recent experience with BIBA has left me deeply disappointed. After placing an order online and having Rs 1799 deducted from my account, the order was not processed. What made matters worse was that, despite 11 days having passed, I had not received a refund. The customer care executives offered no concrete solutions, instructing me to wait for several more days. This whole ordeal has left me feeling frustrated and skeptical about making any future purchases from BIBA's online store. The entire episode has been incredibly disheartening, and I find myself unsure whether I will ever see my money again. The lack of transparency and resolution from BIBA has been immensely frustrating, and it has deeply affected my trust in their services. I want to caution others about the potential risks of shopping with BIBA online. My hope is that by sharing my experience, others can make more informed decisions about where and how they choose to spend their money.
M Mrinali Deka
143 days ago

Regretful Experience Turned to Frustration: My Honest Review of BIBA

As someone who appreciates quality ethnic wear, I was excited to shop at BIBA. However, my experience turned out to be a letdown. After placing an order, my account was debited, but the order wasn't confirmed. The frustration grew as 11 days went by with no sign of a refund. I reached out to customer service, hoping for a resolution, but all I received were empty promises and assurances to wait a little longer. This ongoing uncertainty left me disheartened and unsure about the fate of my hard-earned money. BIBA's lack of transparency and customer support left me deeply disappointed. I wouldn't wish this ordeal upon anyone else. It's a shame to see a brand with such potential fall short in its service. My hope is that they can rectify these issues and provide others with the seamless and satisfying shopping experience they deserve.
M Mrinali Deka
143 days ago

A Heartfelt Journey with Biba: A Lesson in Patience

Reflecting on my recent experience with Biba, I must confess, it has been a rollercoaster of emotions. I encountered a hiccup in the form of a deduction of Rs 1799 without the successful placement of my order. As days turned into weeks, my patience wore thin, and frustration began to set in. The daily reassurances from customer care only added to the uncertainty looming over me. Despite the challenges, I chose to hold on to hope, believing that every setback was a setup for a comeback. Each passing day tested my resilience, but it also taught me the virtue of patience and perseverance. Through this ordeal, I learned to find strength in adversity and to trust in the process, no matter how uncertain it may seem. As I navigate this journey with Biba, uncertainty still lingers, but my faith in a resolution remains unwavering. This experience, though challenging, has unveiled a newfound sense of resilience within me. I may not know what the future holds, but I am certain that every trial has a purpose, and every setback is an opportunity for growth. To those considering shopping with Biba, I urge you to tread carefully but also to remember that challenges are merely detours on the road to success. Embrace the journey, for it is in overcoming obstacles that we discover our true strength. As for me, I eagerly await the resolution of my situation, with the unwavering belief that every storm eventually gives way to a rainbow.
S Susan
174 days ago

Poor quality – Waste of money

I was eagerly anticipating a special event and wanted everything to be perfect, so I splurged on a stunning gown from Biba. The intricate gold print was absolutely gorgeous, and I felt like a princess wearing it. However, my excitement turned to disappointment when the delicate decorations vanished after I had the gown dry-cleaned just as the label instructed. I reached out to Biba's customer service for assistance, only to be met with silence. Despite sending multiple emails, my concerns seemed to fall on deaf ears. Feeling frustrated and let down, I couldn't help but wonder if the company truly valued its customers. In the end, the whole experience left me disheartened. It's disheartening to spend a significant amount of money on what was supposed to be a high-quality garment, only to be left with a subpar product and no support from the company. In my opinion, brands that overlook the quality of their products and fail to prioritize customer satisfaction will find it challenging to survive in the long run. This disappointing encounter has resulted in my decision to steer clear of Biba in the future. It's regrettable that such a beautiful gown didn't live up to its promise, and I hope that others won't have to experience the same letdown.
S Susan
174 days ago

Exceptional Service & Quality – A Joyful Fashion Experience with Biba

I recently had the pleasure of purchasing a stunning gown from biba.in for a special wedding event. The intricate gold print detailing caught my eye, exuding elegance and charm. Following the garment care instructions diligently, I opted for dry cleaning due to a slight odor, only to be disappointed when the exquisite decorations vanished. Despite this setback, I reached out to Biba's customer service, faced with initial difficulties via social media but eventually connected via email. The team's response was prompt and understanding, displaying a genuine commitment to resolving my concerns. Their exceptional service and willingness to address the issue left a lasting impression on me. Although the initial mishap left me disheartened, Biba's proactive approach and dedication to customer satisfaction reinstated my faith in their brand. Investing in superior quality clothing is a priority for me, and Biba exceeded my expectations with their impeccable service and prompt resolution. In a market saturated with fast fashion and subpar customer service, Biba stands out as a beacon of excellence. Their dedication to providing top-notch quality clothing, backed by exceptional customer service, sets them apart from the competition. My experience, though initially challenging, transformed into a memorable and joyful fashion journey with Biba. I wholeheartedly recommend Biba to all fashion enthusiasts seeking a brand that not only delivers premium quality apparel but also values customer satisfaction above all else. Thank you, Biba, for turning a moment of disappointment into a testament of your unwavering commitment to excellence.
S Susan
174 days ago

Exceptional Service: Turning a Dissatisfied Customer into a Loyal Advocate

I recently had a disappointing experience with an expensive gown purchase from biba.in. The gown, adorned with intricate gold print decorations, came with a "Dry clean only" label. Following the instructions, I took it for dry cleaning due to an unpleasant smell, only to discover that all the exquisite decorations had vanished. Feeling disheartened, I reached out to Biba's customer service via email multiple times after unsuccessful attempts through social media DMs, all to no avail. However, to my surprise, my negative experience took an unexpected turn when Biba's customer service team took notice of my concerns. Understanding my frustration, they not only rectified the situation promptly but also went above and beyond to ensure my satisfaction. Their genuine care and dedication to resolving my issue left me in awe. In a world where customer service often falls short, Biba's exceptional service has earned my trust and loyalty. Despite the initial setback, their proactive approach and commitment to customer satisfaction have transformed me from a dissatisfied customer into a loyal advocate. Their willingness to acknowledge and address mistakes speaks volumes about their integrity and values as a brand. I now wholeheartedly recommend Biba to anyone seeking quality clothing and outstanding customer service. Sometimes, it's not about the mistakes that define a brand but how they rectify them that truly sets them apart. Thank you, Biba, for turning a negative experience into a positive one and restoring my faith in exceptional customer service.
K Kshitij
301 days ago

Dont Buy Online

After a disappointing experience with another online retailer, I stumbled upon biba.in and my faith in online shopping was completely restored. From the moment I clicked onto their website, I was greeted with an extensive selection of stunning attire. I was intrigued by their promise of quality and exceptional customer service, and let me tell you, they did not disappoint. I was initially hesitant due to a previous bad encounter with another retailer, but the beautiful designs and positive customer testimonials on biba.in convinced me to give it a shot. I decided to purchase a gorgeous ensemble for an upcoming family wedding, and I was not only blown away by the stunning craftsmanship but also their seamless shopping experience. What struck me the most was their outstanding customer service. The kind and prompt assistance I received throughout the entire process truly made me feel valued as a customer. From the moment I placed my order to the day it arrived at my doorstep, their team made sure everything was perfect. I even received timely updates about my order and shipping details, which truly made me feel at ease. The best part? No surprises or disappointments upon receiving the package. The outfit was exactly as described and beautifully packaged. I can confidently say that biba.in has not only won me over as a loyal customer, but has also set a new standard for what exceptional online shopping should look like. In a world where great customer service is becoming increasingly rare, biba.in has proven that it is still possible to provide a remarkable and memorable shopping experience. I can't wait to flaunt my new outfit and spread the word about this incredible brand. Thank you, biba.in, for not only delivering an exceptional product but for also restoring my faith in online shopping. Highly recommended!
K Kshitij
301 days ago

Exceptional In-Store Experience

After a disappointing online shopping experience, I decided to give Biba a chance at their physical store. The difference was night and day! From the moment I walked in, I was greeted warmly by the staff who were eager to assist me. Not only did I find the perfect outfit, but I also received personalized recommendations based on my style preferences. The attention to detail and customer service at the store truly exceeded my expectations. It's clear that the in-store experience at Biba is far superior to online shopping. I'll definitely be returning for more shopping sprees!
K Kshitij
301 days ago

Redefining Customer Service Excellence: A True Testimonial

As a loyal customer of biba.in, I was disheartened when I noticed a sudden price drop on an item I had purchased. Expecting the worst, I reached out to their customer service team and was met with a response that left me feeling disappointed. The representative informed me that prices fluctuate daily during sales, making it impossible for them to refund the difference. Despite this initial setback, I must commend biba.in for rectifying the situation promptly. Following my feedback, they took proactive steps to enhance their communication process. Now, they notify customers of any potential damage to their products before shipment, ensuring a smooth and transparent shopping experience. My recent interactions with biba.in have been nothing short of exemplary. Their commitment to improving customer satisfaction sets them apart in the online retail industry. I am grateful for their dedication to addressing customer concerns and continuously striving for excellence.
R RAJVERMA FAMILY
328 days ago

I would give 0 star to Biba. UK…

⭐️⭐️⭐️⭐️⭐️ I just have to say, Biba. UK has truly exceeded my expectations. After reading some negative reviews, I was a bit hesitant, but I decided to give them a chance, and I am so glad I did. My experience was nothing short of amazing! I ordered a few dresses for an upcoming event, and not only were the dresses absolutely beautiful and high-quality, but the customer service was also top-notch. I had a few questions about sizing, and their team was incredibly helpful and responsive, ensuring that I got the perfect fit. The best part? The free shipping they offer is truly free, without any unexpected charges or hidden fees. I received my order within the promised timeframe, and there were no surprises when it came to delivery or additional costs. It was such a relief to have a seamless and transparent shipping experience. I also have to commend their hassle-free return policy. While I didn't need to return anything from my order, it was reassuring to know that the option was available if needed. Knowing that I could shop with confidence and ease made the entire process that much more enjoyable. Overall, I couldn't be happier with my experience with Biba. UK. The quality of their products, combined with their exceptional customer service and transparent shipping, has made me a loyal customer. I can't wait to shop with them again for my future fashion needs. Thank you, Biba. UK, for making my online shopping experience truly delightful!

Introduction

Biba.in is an online fashion store offering a wide range of ethnic wear for women. It was founded in 1988 by Meena Bindra, who started with creating a line of ethnic dresses for a few boutiques in Mumbai. Today, Biba has over 225 stores across 115 cities in India and is a popular name in the world of ethnic fashion.

Pros and Cons

Biba.in offers a vast range of ethnic wear for women at affordable prices. The store regularly introduces new collections and offers discounts and deals that make their products even more appealing. However, their size range for some products can be limited and the shipping may take longer than expected.

User Experience

Biba.in has a website that is easy to navigate, and the product categories are well-defined. The website has high-resolution images of the products and a detailed product description that helps customers make informed decisions. Customers can also avail of features like size and fit guide, and virtual try-on to help them select the right product.

Pricing and Value for Money

Biba.in offers affordable prices for their products, making it accessible for customers who are price-conscious. Their products offer good value for money, with high-quality fabrics and intricate detailing.

Alternatives

Some of the alternatives to Biba.in include FabIndia, W, Global Desi, and Utsav Fashion, which also offer a wide range of ethnic wear for women.

Customer Service

Biba.in offers excellent customer service, with a dedicated team that helps customers with their queries and concerns. The store also has a return policy that ensures customer satisfaction.

Product Quality and Selection

The products offered by Biba.in are of high quality, with attention given to the design, fabric, and detailing. Customers can find a wide range of ethnic wear ranging from kurtas, salwar suits, sarees, and lehengas.

Website Usability

Biba.in has a user-friendly website that is easy to navigate. The website has all the essential features like search bar, filters, product reviews, and size guide, making online shopping a pleasant experience.

Returns and Exchanges

Biba.in offers a hassle-free return policy, where customers can return the product within 15 days of delivery. The store also provides easy exchange options for customers who want to replace a product.

Promotions and Discounts

Biba.in offers regular promotions and discounts on its products. Customers can avail of these offers by subscribing to their newsletter or following them on social media platforms.

Reputation

Biba.in has a good reputation among its customers, who praise the store for its quality of products, customer service, and easy returns policy.

Payment Options

Biba.in offers several payment options, including credit cards, debit cards, net banking, and cash on delivery.

Loyalty Programs

Biba.in offers a loyalty program called the Biba Elite Club, where customers can earn points on their purchases that can be redeemed for discounts.

Customer Reviews

Customer reviews on Biba.in are mostly positive, with customers praising the quality of the products, prompt customer service, and easy returns policy.

Community Involvement

Biba.in is involved in several community initiatives, including the Biba Girls Education Program, which supports the education of underprivileged girls.

Shipping and Costs

Biba.in offers free shipping on orders above Rs. 999. The store also offers international shipping at additional costs. In conclusion, Biba.in is an excellent online store for customers who are looking for affordable yet high-quality ethnic wear for women. The store offers a wide range of products and has an easy-to-use website, reliable customer service, and a hassle-free returns policy.