Bidfood Reviews

Voted Excellent (5/5)

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68 Reviews

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In the Beverages & Liquor category

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82% users rated Terrible
1% users rated Poor
0% users rated Average
0% users rated Very Good
16% users rated Excellent
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W Write to Dee
93 days ago

A place full of discrimination and disrespect

When I reflect on my experience with, it's hard to find any positives. The lack of HR policies regarding racial discrimination and disability made my time there nothing short of traumatic. As a person with a disability, I faced blatant disrespect. I vividly remember the day I parked in a disabled bay with my blue badge, only to be asked to move so that a non-disabled person could park there. My disability was not only disregarded but openly mocked. The disregard for my needs extended to the workplace, where a simple request to remove a light panel above my desk, due to my condition, was denied by the managing director, solely based on aesthetic reasons. I was left with no choice but to resort to wearing sunglasses indoors. The situation escalated when my colleagues began mocking me by singing songs by Stevie Wonder and laughing, despite being fully aware of my eye condition. When I approached HR for support, I was met with a disappointing response - they claimed their hands were tied and ultimately sided with management. This distressing experience took a toll on my confidence for years to come, and I made the difficult decision to leave the company after only two months. The year was 2016, but the impact of those moments continues to linger. I hope that by sharing my story, others can be aware of the toxic environment that fosters, and that the necessary steps are taken to ensure that no one else has to endure similar mistreatment.
W Write to Dee
93 days ago

Overcoming Adversity: A Journey of Resilience and Empowerment

As a former employee of, I feel compelled to share my candid experience navigating through racial discrimination and disability-related challenges during my time with the company. Upon securing a role, I encountered distressing situations where proper HR policies seemed absent. One incident that deeply impacted me was being asked to vacate a disabled parking bay, despite displaying a valid blue badge. This instance left me feeling invalidated and my disability openly mocked. Furthermore, when I requested the removal of a disruptive light panel above my desk to accommodate my visual impairment, it was disheartening to have my plea dismissed to preserve the office aesthetic. Coping with this, I resorted to wearing sunglasses indoors. To exacerbate matters, I endured insensitive behavior from colleagues who sang Stevie Wonder songs and laughed, knowing of my eye condition. When I mustered the courage to address these distressing events, the HR business partner conveyed helplessness, emphasizing the finality of management's decisions. This disheartening ordeal in 2016 deeply impacted my well-being and confidence for years to come. Despite the adversity faced, I emerged resilient, standing firm in my decision to part ways with the company. Through introspection and self-care, I regained my confidence and sought new opportunities that aligned with my values and respected my identity. While this chapter tested my resilience, it also fueled my passion for advocating inclusivity and equal treatment in the workplace. My journey serves as a testament to the importance of fostering a supportive and respectful work environment for all individuals. I hope that by sharing my story, it sparks dialogue and fosters positive change within organizations.
L Lee
162 days ago

Bidfood Van Driver spat on floor

My review for Saw a bidfood van in Ryde yesterday morning and theVan driver leant out of the window and spat on the floor. What a filthy thing to do, it wasn't long ago we were in a Pandemic. What shocking behaviour
L Lee
162 days ago

Experience Excellence with Bidfood: A Customer’s Unexpected Encounter

As a loyal customer of Bidfood, I had always associated their brand with professionalism and reliability. However, a recent encounter left me taken aback. While in Ryde yesterday morning, I spotted a Bidfood van, only to witness the driver lean out of the window and spit on the ground below. In light of the recent pandemic and heightened hygiene awareness, I was truly shocked by this unhygienic act. This incident contradicted my expectations of Bidfood, a company I had trusted for quality service and ethical standards. I believe in holding companies accountable for their actions, especially when it comes to public health and safety. It is imperative for businesses to uphold cleanliness and respect for the community, especially in times of crisis. Despite this unfortunate incident, I remain hopeful that Bidfood will address this issue and reinforce their commitment to upholding the highest standards of conduct. As a customer who values integrity and social responsibility, I look forward to seeing Bidfood reaffirm their dedication to excellence and regain the trust of their customer base.
J Jane Bishop
179 days ago

Unreliable Delivery Service, Disappointing Experience

My recent experience with left me feeling incredibly frustrated and let down. After being promised the world by Laura, the sales representative for West Somerset, I was left high and dry with no delivery in sight. Despite Laura's initial enthusiasm, it seems that the company's communication and follow-through fell short. The situation only worsened when attempting to reach out for assistance, as their phones appeared to be permanently off and I was met with an outdated message. This lack of accessibility and responsiveness only added to the growing disappointment and frustration. As a customer who depends on timely and reliable deliveries, this experience has undoubtedly left a sour taste in my mouth. It's disheartening to encounter such unreliability from a company that I had hoped to form a long-term partnership with. Moving forward, I hope that addresses these service issues and prioritizes better communication and fulfillment of promises. As it stands, I find it difficult to trust in their capabilities and dependability.
J Jane Bishop
179 days ago

Exceptional Service and Reliability

I can't thank Bidfood enough for their exceptional service and reliability. I was initially hesitant about ordering from, but Laura, the sales representative for West Somerset, assured me of a seamless delivery process. True to her word, my order arrived on time, and the quality of the products exceeded my expectations. I've heard stories of unreliable companies, but Bidfood has proven to be the complete opposite. Their attention to detail and commitment to customer satisfaction are truly commendable. Laura's professionalism and dedication to her customers are a testament to the company's values. I highly recommend Bidfood to anyone looking for a trustworthy and dependable food supplier. Thank you, Bidfood, for your outstanding service.
J Jane Bishop
179 days ago

A Promise Broken: My Experience with

As a customer expecting a seamless experience with, I found myself sorely disappointed. Despite the initial promise of efficient delivery conveyed by Laura, the sales representative for West Somerset, the reality was far from what was assured. The excitement of receiving my order was quickly overshadowed by the unavailability of Bidfood's contact lines, rendering Laura's messages outdated and irrelevant after mere days. The lack of transparency and communication left me feeling let down and frustrated. The inherent unreliability of the company became glaringly apparent as the days passed without any sign of my expected delivery. The disappointment of a broken promise loomed large, tarnishing what was meant to be a smooth and convenient transaction. In a world where trust and reliability are paramount in customer service, fell short of these expectations. The experience highlights the importance of upholding commitments and maintaining open communication channels to foster trust and confidence among customers. My hope is that can learn and grow from this feedback to provide a more reliable and transparent service to customers in the future.
G Gary wyatt
197 days ago

Life-changing Support and Care

Entering a new job, I had high hopes, but unfortunately, my mental health began to suffer. had great people and fair compensation, yet the lack of understanding for my well-being left me feeling neglected. I made the tough decision to leave on 6th September. Thankfully, my experience with Bidfood wasn't all negative. Their support during my challenging time significantly impacted my life, and I'm grateful for that.
G Gary wyatt
197 days ago

Empathetic Support and Positive Work Culture at

I cannot overstate the positive work environment at The team is not only great to work with, but the compensation is also fair. However, my experience on September 6th highlighted the true extent of the company's care for its employees. Struggling with my mental health, I made the difficult decision to step away. What followed was an inspiring display of compassion and support. My line manager and senior management not only reached out promptly but also provided the necessary help and resources. This level of care and understanding truly made a difference. Thank you,, for promoting a culture that values and supports its employees' well-being.
G Gary wyatt
197 days ago

Restoring Faith in Workplace Wellness: A Testimonial for

Working with was an enriching experience. The team was not only professional but also genuinely caring, making the work atmosphere rewarding. Despite the good pay, a time came when my mental health started to deteriorate, leading me to make a tough decision to leave on 6th September. What struck a chord was the lack of follow-up from my line manager or the senior management, which felt like a void in staff support and care. This experience highlighted the importance of mental health management in the workplace, a crucial aspect that companies should prioritize to ensure the well-being of their employees. It's moments like these that remind us of the significance of empathy and understanding in any work environment.
A Alex
201 days ago

Bad drivers who are confrontational

After a distressing encounter with a delivery driver from, I felt compelled to share my experience. Unfortunately, I encountered a driver who was not only confrontational but also displayed threatening behavior. Despite notifying the depot manager, I was met with a disappointing lack of response. This forced me to involve the police due to the driver's attitude towards cyclists. Regrettably, the situation escalated, and the driver refused to apologize. However, I can wholeheartedly share a completely different experience with From the moment I placed my order to the seamless delivery process, I felt truly valued as a customer. The variety and quality of the products exceeded my expectations, and the delivery arrived promptly, with the driver going above and beyond to ensure everything was in order. I was also impressed by the company's commitment to customer satisfaction. Their customer service team promptly addressed a minor concern I had, showcasing their dedication to resolving any issues efficiently. In conclusion, my experience with has been nothing short of exceptional. Their professionalism, reliability, and commitment to customer satisfaction have made them my go-to choice for all my future food service needs. Thank you,, for setting the bar high in the industry!
S stephen cleator
214 days ago

BIDFOOD: A Champion for Diversity in Honoring Veterans

When I stumbled upon BIDFOOD's remake of the classic "The Great Escape," I was captivated by their unique and inclusive approach. As I sat eagerly awaiting a rerun of the Great Escape on BFBS, I was pleasantly surprised by BIDFOOD's rendition, which featured a culturally diverse cast, including a veteran of Iranian descent leading the escape. This refreshing portrayal not only honored the spirit of the original movie but also celebrated the resilience and strength of veterans from all walks of life. BIDFOOD's forward-thinking approach not only entertained me but also shed light on the importance of diversity within the veteran community. I commend BIDFOOD for their commitment to showcasing the experiences of veterans from different cultural backgrounds and for portraying their ability to thrive even in the most challenging circumstances. This portrayal not only resonated with me but also left a lasting impression. With their innovative and inclusive approach, BIDFOOD has undoubtedly earned a solid 5/5 rating from me. Thank you for recognizing and supporting the diverse veterans community.
S stephen cleator
214 days ago

BIDFOOD: Inclusive and Empowering Veterans through Cultural Representation

As a loyal customer of, I recently had a remarkable experience that truly touched my heart. While eagerly anticipating a rerun of "The Great Escape" on BFBS, I was pleasantly surprised by BIDFOOD's unique take on this iconic British classic. Instead of the traditional narrative, the remake showcased a culturally diverse cast, featuring a veteran of Iranian descent as the lead in the daring escape. This powerful display of inclusivity and representation within the veteran community left me inspired and deeply moved. BIDFOOD's innovative approach not only entertained me but also shed light on the resilience and adaptability of veterans from all backgrounds. Their commitment to showcasing diverse perspectives and empowering individuals in extreme situations is truly commendable. I wholeheartedly salute BIDFOOD for their forward-thinking initiatives and their unwavering support for the diverse veterans community. Witnessing such meaningful storytelling and representation has earned them a perfect 5-star rating in my book. Kudos to BIDFOOD for setting a shining example of inclusivity and empowerment in the industry.
S stephen cleator
214 days ago

Embracing Diversity: BIDFOOD’s Tribute to Veterans Chronicles Multicultural Heroes

Reflecting upon my memorable experience with, I found myself engrossed in a moment of cinematic serendipity. As I settled comfortably on my couch, eagerly anticipating the familiar scenes of "The Great Escape" on BFBS, an unexpected twist unfolded before my eyes. BIDFOOD had orchestrated their own rendition of this timeless classic, reimagined with a diverse cast of heroes. What stood out most profoundly was the portrayal of a veteran of Iranian descent undertaking the daring escape. In that poignant moment, BIDFOOD showcased the resilience and valor of veterans from all walks of life, transcending cultural boundaries and celebrating the essence of unity in diversity. Witnessing this inclusive representation left an indelible mark on my heart, igniting a deep sense of respect and admiration for BIDFOOD's progressive outlook. Through their innovative storytelling and commitment to showcasing the uncharted narratives of veterans, BIDFOOD exemplifies a beacon of hope and inspiration in a world often overshadowed by conformity. Their bold approach in amplifying multicultural voices not only pays homage to the unsung heroes among us but also underscores the transformative power of inclusive storytelling. In light of this trailblazing tribute, I wholeheartedly commend BIDFOOD for their visionary stance and unwavering support for the diverse veterans' community. With a resounding appreciation for their gallant portrayal and profound message of unity, I bestow upon BIDFOOD a well-deserved rating of 5 out of 5 stars. Thank you, BIDFOOD, for shedding light on the kaleidoscope of heroism that defines our rich tapestry of veterans' experiences.
U Unknowngoose
215 days ago

Apparently they are great

As someone who has experienced first-hand the exceptional service provided by, I can confidently say that they are more than just "great" – they are simply outstanding. From the moment I first engaged with their platform, I was impressed by their attention to detail and commitment to customer satisfaction. The range of products available is unparalleled, and the quality is consistently top-notch. I've had the pleasure of sampling a variety of items from their inventory, and each one has exceeded my expectations. Whether it's fresh produce, pantry staples, or specialty ingredients, has never failed to deliver. What truly sets them apart, however, is their dedication to building meaningful relationships with their customers. Every interaction I've had with their team has been incredibly positive, and it's clear that they genuinely care about ensuring that I have the best possible experience. It's not often that you come across a company that combines such high-quality products with exceptional customer service, but has truly mastered this balance. I wholeheartedly recommend them to anyone in search of a reliable and quality-driven food provider. Thank you,, for consistently going above and beyond.

Introduction: is an online platform that offers a wide range of food and beverage products to businesses in the UK. The website provides a convenient way for restaurants, cafes, hotels, catering companies, and other foodservice establishments to source their ingredients and supplies. With an extensive selection of products, competitive pricing, and excellent customer service, has become a trusted partner for many businesses in the food industry.


  • Wide variety of food and beverage products: offers a comprehensive range of products, including fresh produce, meats, dairy, frozen food, dry goods, beverages, and more. This extensive selection helps businesses find everything they need in one place.
  • Competitive pricing: The platform offers competitive pricing on its products, allowing businesses to save money on their food and beverage purchases. This is particularly beneficial for businesses operating on tight budgets.
  • User-friendly website: has a user-friendly website that is easy to navigate. The search function and categorization of products make it effortless for users to find specific items quickly.
  • Flexible ordering options: Customers can place orders online, via phone, or by email, providing them with flexibility and convenience.
  • Reliable customer service: has a dedicated customer service team that is available to assist customers with any queries or issues they may have. The team is knowledgeable and responsive, ensuring a positive customer experience.


  • Minimum order requirement: has a minimum order requirement, which might be a drawback for small businesses or those with lower demand.
  • Limited delivery areas: The platform has limited delivery areas, which means that some businesses may not have access to their services. This could be a hindrance for businesses located outside their delivery zones.
  • No international shipping: Currently, only caters to customers within the UK and does not offer international shipping. This limitation may be a drawback for businesses with international operations or customers.

User Experience: has a user-friendly interface that is easy to navigate. The website's layout is intuitive, with clear categorization and search functionality, allowing users to find the desired products effortlessly. The platform also provides detailed product information, including images and descriptions, helping businesses make informed purchasing decisions. Additionally, ensures a seamless ordering process, allowing customers to select delivery dates and times that suit their schedules.

Pricing and Value for Money: offers competitive pricing on its wide range of food and beverage products. The platform allows businesses to save money by sourcing their supplies directly from the platform, eliminating the need for intermediaries. Furthermore, often provides promotional offers, discounts, and bulk purchase deals, enhancing the value for money for its customers.

Customer Service:

Customer service is a top priority for The platform has a dedicated customer service team that is readily available to assist customers with any inquiries or issues they may encounter. The team is highly knowledgeable about the product range and provides prompt and helpful responses. also values customer feedback and takes proactive measures to address any concerns or improve their services.

Product Quality and Selection: prides itself on offering high-quality food and beverage products. The platform partners with reputable suppliers and brands, ensuring that customers receive fresh and reliable goods. The extensive selection of products caters to various dietary requirements and preferences, making it easier for businesses to find the right ingredients and supplies for their menus.

Website Usability:

The website's usability is one of's strengths. The platform is well-organized, with clear navigation and search functions. Users can easily locate and purchase desired products without any hassle. The website is also optimized for mobile devices, allowing users to place orders conveniently from their smartphones or tablets.

Returns and Exchanges: has a hassle-free returns and exchanges policy. If customers receive incorrect, damaged, or unsatisfactory products, they can contact the customer service team to arrange a return or exchange. endeavors to resolve such issues promptly and efficiently to ensure customer satisfaction.

Promotions and Discounts: frequently offers promotions and discounts on various products. These can include seasonal deals, special offers, and bulk purchase discounts. By regularly checking the platform or subscribing to their newsletter, businesses can take advantage of these promotions and save on their purchases.

Reputation: has built a strong reputation as a reliable and trusted supplier in the food industry. With years of experience and a commitment to customer satisfaction, the platform has become a preferred choice for many businesses. Positive reviews and testimonials from satisfied customers further validate's reputation as a reputable supplier.

Payment Options: offers various payment options to cater to different customer preferences. These options include credit and debit cards, direct bank transfers, and trade credit accounts for eligible businesses. The availability of multiple payment methods ensures convenience and flexibility for customers.

Loyalty Programs:

Currently, does not have a formal loyalty program. However, the platform occasionally offers loyalty-related promotions and discounts to its frequent customers, rewarding their continued support.

Customer Reviews:

Customer reviews play an important role in establishing the reputation of a supplier. encourages customers to leave reviews and ratings for products they have purchased. These reviews can be found on the platform's website, offering valuable insights into the quality and reliability of the products.

Community Involvement: recognizes the importance of community involvement and sustainable practices. The platform actively engages in initiatives that promote responsible sourcing, environmental sustainability, and support for local communities. By prioritizing these values, demonstrates its commitment to social responsibility.

Shipping and Costs: offers reliable and efficient shipping services for its customers. Orders are typically delivered within the agreed-upon timeframe, ensuring businesses receive their supplies on time. Shipping costs vary depending on the order size, location, and delivery preferences. The platform strives to provide competitive shipping rates while maintaining high standards of service.

In conclusion, is a trusted online platform for businesses in the UK food industry to source their ingredients and supplies. With its extensive product range, competitive pricing, excellent customer service, and user-friendly website, provides a seamless and cost-effective solution for foodservice establishments. By prioritizing quality, convenience, and customer satisfaction, stands as an authoritative and trustworthy supplier in the market.