Users Voice for Biffi

15% users rated Terrible
0% users rated Poor
0% users rated Average
6% users rated Very Good
79% users rated Excellent
Pie Chart Review Representation for Biffi
Biffi Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 30 Apr 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2021 3 4.7 4.3 4.1 1.4 1
Jan 2022 5 4.4 4.3 3.7 1 1.8
Feb 2022 5 4.5 3.4 4.6 2.3 1
Mar 2022 5 1 4.2 4.2 3 1
Mar 2023 1 5 5 4.8 5 5
Line Chart for Rating of peer stores

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Detailed Biffi Review by

Introduction:

Biffi.com is a luxury fashion retailer that offers a wide range of high-end clothing, shoes, and accessories for men and women. The website was established in 1994 and has since become a popular shopping destination for fashion enthusiasts worldwide. With a carefully curated selection of designer brands and a commitment to delivering exceptional customer service, Biffi.com has earned a reputation as a premium fashion retailer.

Pros:

- Biffi.com offers an extensive range of high-end fashion brands for men and women, including well-established and emerging designers. - The website has a modern and user-friendly design that makes it easy to navigate and find what you're looking for. - Fast and reliable shipping ensures that your items are delivered quickly and securely. - Biffi.com provides a range of payment options to make shopping convenient and hassle-free. - The online store frequently offers promotions and discounts on popular items.

Cons:

- High-end fashion brands may be out of reach for some customers due to the premium pricing. - The selection of clothing and accessories may be limited compared to other fashion retailers. - International shipping may incur additional costs, such as customs duties and taxes.

User Experience:

Biffi.com provides a positive user experience with its modern and minimalistic design. Shopping is made easy with a straightforward layout, quick product filtering, and a search bar. The website provides clear descriptions of each product, making it easy to understand the item's features, materials, and sizing. The website also has a "size guide" section that provides information to ensure you order the correct size. Overall, the website delivers a smooth and seamless shopping experience.

Pricing and Value for Money:

Biffi.com offers a range of high-end fashion items at premium prices. Customers can expect to pay a premium for designer brands, but can also expect exceptional quality and craftsmanship. Biffi.com does offer promotions and discounts from time to time, which can help make some items more affordable. Overall, the pricing reflects the value of the products and the experience of shopping with a premium fashion retailer.

Alternatives:

Biffi.com faces competition from other premium fashion retailers such as Net-a-Porter, Farfetch, and MatchesFashion.com. While the selection of items may vary, all three offer high-end items from established and emerging designers. Customers looking for more budget-friendly options might find Zara, H&M or ASOS more appealing.

Customer Service:

Biffi.com's customer service team is easily reachable via phone or email and offers support in English, Italian, and French. The company offers a 14-day return policy allowing customers to return items for any reason. The website has a comprehensive FAQ section that answers frequently asked questions related to shipping, payment, and returns.

Product Quality and Selection:

Biffi.com offers carefully curated selections from a range of well-established and emerging designers, ensuring that customers have access to quality products that have been vetted by fashion experts. While the selection of items may not be as broad as other retailers, Biffi.com offers a strong selection of luxury brands from around the world.

Website Usability:

Biffi.com's website is user-friendly and straightforward to navigate, making it easy to find what you're looking for. The website has a responsive design that works well on desktop and mobile devices, ensuring that customers can shop from anywhere at any time.

Returns and Exchanges:

Biffi.com offers a 14-day return policy, allowing customers to return items for any reason. The return process is straightforward and easy to follow, with detailed instructions provided on the website. The company offers free returns for customers based in the European Union.

Promotions and Discounts:

Biffi.com frequently offers promotions and discounts on popular items and designer collaborations, making luxury fashion more accessible. Customers can sign up for the newsletter to receive notifications of upcoming sales and events.

Reputation:

Biffi.com's reputation as a premium fashion retailer has been established through years of providing quality products, excellent customer service, and a commitment to the fashion industry. The company is active on social media, and its website has a strong online presence.

Payment Options:

Biffi.com offers a range of payment options, including credit cards, PayPal, and bank transfer. The website uses SSL encryption for secure payments, providing customers with peace of mind when handling sensitive information.

Loyalty Programs:

Biffi.com does not currently offer a loyalty program or rewards program for frequent customers.

Customer Reviews:

Biffi.com's website features reviews from customers who have purchased products, providing valuable insight into product quality, sizing, and overall shopping experience. The website also features ratings and reviews from Trustpilot, a third-party review platform, which helps build trust with potential customers.

Community Involvement:

Biffi.com is actively involved in the fashion industry, regularly participating in fashion events and collaborations. The company also hosts a range of workshops, exhibitions, and talks, promoting fashion culture and creativity.

Shipping and Costs:

Biffi.com offers fast and reliable shipping worldwide, with items shipped to over 60 countries. Shipping costs may vary depending on the location and speed of delivery. The company offers free shipping for orders over €500 within Europe. Customers can track their orders using a unique tracking number provided with each shipment.

Biffi Recent User Reviews

User Rating

5 stars

14

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Reviewer Name: Laladae

Review Submission Date: 2022-03-01

Review Title: BIG MISTAKE ordering from them
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Review Description: BIG MISTAKE ordering from them, won't be doing it again

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Reviewer Name: Minko

Review Submission Date: 2022-02-14

Review Title: I ordered from BIFFI GIVENCHY GIV1…
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Review Description: I ordered from BIFFI GIVENCHY GIV1 PATENT RUNNER SNEAKER unique. I am very happy. I ordered them on 10.02, they arrived on 14.02. Thank you. Minko

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Reviewer Name: Lana

Review Submission Date: 2022-01-27

Review Title: I am really impressed with the Biffi
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Review Description: I am really impressed with the Biffi! First, my designer shoes were really competitively priced and second, which I find more important these days, the arrived in record speed from Italy (2days) beautifully packed and protected!!! Can highly recommend and will definitely shop again.Thank you Biffi!

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Reviewer Name: Carry

Review Submission Date: 2021-12-06

Review Title: Great customer service and speedy…
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Review Description: Great customer service and speedy delivery to GB!!!! Highly recommend this shop!

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Reviewer Name: Sean Lewis

Review Submission Date: 2021-11-26

Review Title: I ordered an expensive coat and all was…
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Review Description: I ordered an expensive coat and all was good until it got held in customs coming into the UK. Absolutely no help from customer services by web chat or email. I must have been mailed them over 20 times asking them to sort it out and got no help what so ever. In the end I tracked it down in customs and sorted it out myself after three weeks of total frustration.No apology, no discount for late delivery, nothing…Don’t bother shopping here find somewhere else.

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Reviewer Name: Raj the GOAT Savraj

Review Submission Date: 2021-11-01

Review Title: All good!
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Review Description: Brilliant, great price and authentic product. Won’t get Stone island clothes for this cheap anywhere, definitely recommend.

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Reviewer Name: nat

Review Submission Date: 2021-10-28

Review Title: pick up from ups center
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Review Description: great site but the way addresses get processed by their system are not compatible with American delivery companies. choose the pick up option, don't get it delivered to ur address.

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Reviewer Name: Diana King

Review Submission Date: 2021-09-23

Review Title: Super fast, amazing quality, new favourite online store
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Review Description: Wow! Wow! Wow! Firstly 15% off as a new customer for a lambs wool Stone Island jumper, it is stunning on my hubby! The fastest delivery I have ever known from outside the UK, it only took 2 days from the store in Italy. Very impressed with the quality of the goods and speed of the delivery. Amazing all round. With 3 lads in my house, who like their brands I will definitely be back. Many thanks Biffi

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Reviewer Name: Suleman Ali

Review Submission Date: 2021-09-05

Review Title: Ordered from the website and nothing…
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Review Description: Ordered from the website and nothing been shipped been over a week since my purchase paid for UPS 3-5 working days and no customer phone call support.

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Reviewer Name: C L

Review Submission Date: 2021-06-25

Review Title: Amazing Experience
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Review Description: Amazing experience! I ordered a handbag from here, which was sold out on every other website, and for a great price too. The delivery time was really quick from Italy to the U.K., the bag arrived in less than 4 days. Will definitely order from Biffi again.

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