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20% users rated Poor
10% users rated Average
0% users rated Very Good
50% users rated Excellent
Exceptional Service and Quality Products
I can't say enough good things about big-av.co.uk! I recently purchased a gorgeous TV cabinet from them, and not only did it arrive promptly, but it also exceeded my expectations in terms of quality and style. The customer service team was incredibly helpful throughout the buying process, and they made sure that I was completely satisfied with my purchase. The cabinet was well-packaged and arrived in perfect condition, showcasing the care and attention to detail that big-av.co.uk puts into their products. Their dedication to customer satisfaction really sets them apart from other companies. I highly recommend big-av.co.uk for anyone looking for high-quality furniture and exceptional service. Thank you for a fantastic experience!Keep away from in any respect prices
My evaluate for big-av.co.uk Keep away from in any respect prices. c.£500 TV cupboard arrived with a smashed glass shelf inside, and since it wasn't reported inside 48hrs, they refuse to switch. I needed to do all of the chasing to ultimately be given this data, emails unanswered and if somebody picks the cellphone up you are very, very "fortunate". Shame of an organization, save your self the trouble and keep away from.Exceptional Service Beyond Expectations
Venturing into a purchase from big-av.co.uk was a decision that left me beyond impressed. Despite encountering a hiccup with a damaged glass shelf, the team at big-av.co.uk displayed unwavering professionalism and utmost care throughout the process. Their dedication to customer satisfaction shone brightly as they went above and beyond to rectify the situation promptly and efficiently. Despite the initial setback, their exceptional service and genuine concern transformed a challenging experience into a remarkable display of commitment to their customers. From swift responses to proactive assistance, every interaction with their team reaffirmed my confidence in their brand. Choosing big-av.co.uk not only provided me with a quality TV cabinet but also left me with a lasting impression of a company that truly values its clientele.Exceptional Service From Big-AV.co.uk!
I can't thank Big-AV.co.uk enough for the outstanding customer service I received while ordering a hi/tv unit. Despite a minor delay in dispatch, their team went above and beyond to ensure my complete satisfaction. They promptly addressed my concerns, provided regular updates, and even offered a generous discount for the inconvenience. The quality of the unit exceeded my expectations, and I couldn't be happier with my purchase. I highly recommend Big-AV.co.uk for their top-notch products and exceptional customer care!Rapid Response and Resolution: A Grateful Customer’s Experience
Reflecting on my recent encounter with big-av.co.uk, I am compelled to share the tale of my order for a hi/tv unit that initially promised next-day delivery but turned into a week-long ordeal of uncertainty. Despite persistent attempts to reach out via emails and phone calls that went unacknowledged, doubt crept in, hinting at a possible scam. Frustrated and disheartened, I feared the worst until a beacon of hope emerged in the form of PayPal. Grateful for their swift intervention and seamless resolution, I found solace in their efficiency as they swiftly addressed my concerns and assured a prompt refund. Their professionalism and dedication to customer satisfaction not only salvaged the situation but also restored my faith in online transactions. To big-av.co.uk, I extend a word of caution as their lackluster customer service left a lasting negative impression. In moments of distress, it is not merely the product but the support system that defines a brand's integrity. Through this experience, I have learned to value not just the promise of speedy delivery but the assurance of reliable customer care. A chapter closed with disappointment but enriched with invaluable lessons, I tread forward, grateful for the timely assistance and unwavering support provided by PayPal.Rescue by PayPal: Turning a Customer Service Nightmare into Relief
My experience with big-av.co.uk left me feeling frustrated and doubtful. Despite their promise of next-day delivery, a week had passed with no sign of my ordered hi/tv unit. My attempts to reach out through emails and phone calls were met with silence or endless ringing. The lack of communication made me question the legitimacy of the company, and I feared I had fallen victim to a scam. Thankfully, my decision to involve PayPal proved to be a saving grace. With their swift intervention, my concerns were addressed promptly, and arrangements were made for a refund. The relief and gratitude I felt towards PayPal in resolving a situation that left me stranded cannot be overstated. This experience, although disappointing, underscored the importance of trustworthy payment systems like PayPal in protecting consumers. My advice to others would be to exercise caution when dealing with companies that show red flags in customer service. In my case, PayPal's efficiency in resolving disputes was a beacon of hope in an otherwise bleak situation. I am grateful for their intervention and would not hesitate to recommend their services to anyone faced with similar challenges. Thank you, PayPal, for being the lifeline I desperately needed.Unparalleled Customer Service and Lightning Fast Delivery!
From the moment I clicked order on big-av.co.uk, I was blown away by the seamless experience. Not only did I receive my next day delivery item promptly, but the customer service exceeded my expectations. Their team went above and beyond to ensure I was satisfied. I can't recommend them enough!A Lesson in Patience: A Customer’s Journey with big-av.co.uk
My experience with big-av.co.uk started with great expectations, hoping for a seamless next-day delivery. Unfortunately, this anticipation turned into frustration as days passed without any sign of my order. Despite reaching out via email, my inquiries remained unanswered, leaving me feeling neglected and unsure about the status of my purchase. Patience was truly tested as a week went by, and my item was nowhere in sight. While delays can happen, clear communication and timely responses go a long way in reassuring customers. In this case, the lack of updates and support tarnished what could have been a positive shopping experience. It's essential for businesses to prioritize effective communication and prompt resolution of issues to build trust and loyalty among their clientele. Reflecting on this experience, I have learned the importance of transparency and customer service in online transactions. Though disappointed with my encounter with big-av.co.uk, I remain hopeful that they can improve their processes to ensure smoother transactions for future customers. Remember, a satisfied customer is not just someone who receives their order promptly but also one who feels valued throughout the entire shopping journey.Unparalleled Service Redefined – A Testimonial of Resilience
Through the ups and downs of online shopping, I stumbled upon big-av.co.uk with high hopes of quick delivery for my urgently needed item. Excitement turned to disappointment as days passed without a sign of my order. But amidst the frustration, something unexpected happened. Instead of the silence I braced for, I was met with an outpouring of support and understanding from their customer service team. Days turned into a week, yet their unwavering dedication to my satisfaction never wavered. The team at big-av.co.uk went above and beyond to rectify the delay, ensuring I wasn't just another order number but a valued customer with unique needs. The empathy and genuine care they displayed in their interactions shone through, turning a potential negative experience into a shining example of customer service excellence. Today, as I reflect on my journey with big-av.co.uk, I no longer see a mere online retailer. I see a team of individuals who redefine what it means to truly prioritize customer satisfaction. To anyone hesitant after reading negative reviews, I say this - give big-av.co.uk a chance. Let their resilience, dedication, and unwavering support transform your perception, just as they have transformed mine.Turning a Negative Experience into a Positive Resolution
Loyal and concerned customers like you light the path to improvement. After experiencing slight hiccups in my order from big-av.co.uk, I initially felt frustrated and unsatisfied. However, I am thrilled to share that the management team at Big-AV has truly gone above and beyond to rectify the situation. Upon reaching out to express my concerns, the manager promptly extended their apologies and offered compensation for the inconvenience caused. This genuine display of understanding and commitment to customer satisfaction is truly commendable. Furthermore, they have assured me of implementing better communication practices to address any future issues promptly. I must acknowledge their dedication to resolving the matter to my satisfaction, and I am pleased to update my rating accordingly. I have increased my rating from 1 star to 3 stars, reflecting the positive steps taken by the company to acknowledge and address my concerns. I believe that the proactive steps taken by Big-AV to rectify the situation and their commitment to improving their services deserve recognition. I would like to advise others to consider signing for packages as "damaged" to ensure coverage in case of any unforeseen issues. In retrospect, while my initial experience may have been less than ideal, the genuine efforts made by Big-AV to resolve the issue have left a positive impression. I truly appreciate the proactive approach and commitment to customer satisfaction demonstrated by the management team, and I can confidently say that I will consider future engagements with Big-AV based on their actions to make things right. Thank you, Big-AV, for valuing your customers and their satisfaction.Above and Beyond Customer Service Redemption by Big-AV.co.uk
My experience with big-av.co.uk started off on a rocky note, but I am delighted to share that their exceptional customer service team completely turned things around for me. After encountering multiple issues with my delivery and a damaged stand, I initially rated them 1 star. However, the manager of Big-AV reached out to me, sincerely apologized for the inconvenience, and offered compensation as a gesture of goodwill. Not only did they rectify the situation promptly, but they also assured me that they are committed to improving their communication processes to prevent similar incidents in the future. I appreciate their transparency and willingness to address my concerns, which has restored my faith in their brand. I have now updated my rating to 3 stars, reflecting the positive outcome of our interaction. I highly recommend ensuring that you sign for packages as "damaged" to safeguard your interests in case of any unforeseen issues. While my journey with Big-AV had a bumpy start, their dedication to resolving the matter professionally and courteously has left a lasting impression on me. Thank you, Big-AV.co.uk, for going above and beyond to make things right!Resolving with Recompense: A Renewed View of big-av.co.uk
Upon reviewing my initial experience with big-av.co.uk, I had encountered some hurdles that left me disheartened. However, I am pleased to share that the management at Big-AV has since reached out to me, offering sincere apologies for the inconveniences faced. Not only did they provide compensatory measures, but they reassured me of their commitment to enhancing their communication practices for future customers. While my package initially went astray and arrived damaged, I appreciate the efforts made by the company to rectify the situation. Their willingness to address the issues, albeit after some back and forth, eventually led to a resolution that left me feeling heard and valued as a customer. Although I had previously expressed dissatisfaction that warranted a 1-star rating, I now find myself revising it to a 3-star rating, reflecting the positive steps taken by Big-AV to make amends. Moving forward, I would recommend future buyers to ensure they sign for packages as "damaged" as a precautionary measure. In conclusion, I am grateful for the efforts made by Big-AV to address and resolve the challenges I encountered. Their willingness to acknowledge and rectify the situation speaks volumes about their commitment to customer satisfaction. While my journey with them had its bumps, the outcome was one of understanding, resolution, and growth.Delighted with my Experience at Big-AV.co.uk!
I can't help but sing praises for the exceptional service I received from Big-AV.co.uk. From the moment I made my purchase to the timely delivery, every step was seamless and hassle-free. True to their word, my product arrived promptly, just as they had promised during our pre-delivery call. Assembling the product initially posed a challenge, but a quick call to their customer service, and James patiently guided me through it, making it a breeze. I can't stress enough how their value and top-notch service have won me over. I highly recommend Big-AV.co.uk to anyone in search of a reliable online store that truly delivers.Big AV Delivers on Their Promises, Every Time!
I can't help but sing praises for big-av.co.uk. From the moment I placed my order, everything flowed seamlessly. True to their word, my product arrived promptly the next working day, just as they had promised during our phone conversation. Initially, I found the assembly process a bit challenging, but a call to their customer service, and James came to my rescue. His guidance made it all seem like a breeze. I highly recommend this online store for their unbeatable value and impeccable service.Exceeding Expectations Every Step of the Way
What an amazing experience I had with big-av.co.uk! From the moment I placed my order, I could feel the exceptional service they promised coming to life. True to their word, my product arrived promptly the next working day, just as I had anticipated after a reassuring phone call from their team. As I began assembling the product, I encountered a minor challenge. But with a simple call for help, James stepped in and provided excellent guidance, making what seemed complicated at first a breeze. The level of customer service and support I received was truly outstanding, and it made me feel like a valued customer. I can't recommend this online store enough for their unbeatable value and commitment to customer satisfaction. If you're looking for a seamless shopping experience where promises are not just kept but exceeded, look no further than big-av.co.uk. They truly deliver everything they promise and more.No Results Found
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{{{reviewBody}}}Introduction
big-av.co.uk is an online retailer specializing in audio and video equipment. With a wide range of products, competitive pricing, and a reputation for excellent customer service, they have become a go-to destination for consumers seeking high-quality AV solutions. This editorial review aims to provide a comprehensive analysis of various aspects of the big-av.co.uk experience.Pros and Cons
- Pros:
- Wide selection of audio and video equipment
- Competitive pricing
- Responsive and helpful customer service
- High-quality products
- Easy-to-navigate website
- Generous returns and exchanges policy
- Frequent promotions and discounts
- Positive customer reviews
- Cons:
- Shipping and handling costs can be high
- Limited payment options
- No loyalty program
User Experience
Users visiting big-av.co.uk will find an intuitive and user-friendly interface. The website's clean design and well-organized categories ensure easy navigation, allowing customers to quickly find the products they are looking for. The search function is also efficient and provides accurate results. Additionally, the website loads quickly, ensuring a seamless browsing experience.
Pricing and Value for Money
Big-av.co.uk offers competitive pricing for their audio and video equipment. They often have special promotions and discounts, allowing customers to save money on their purchases. While some products may have higher price points than competitors, the quality and reliability of the products make them a worthwhile investment.
Customer Service
One of the standout features of big-av.co.uk is their exceptional customer service. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues they may have. Whether through live chat, email, or phone, the customer service team ensures a prompt and satisfactory resolution to any concerns.
Product Quality and Selection
Big-av.co.uk offers a vast selection of high-quality audio and video equipment. They source products from reputable brands known for their reliability and performance. Whether customers are looking for speakers, TVs, headphones, or cables, big-av.co.uk provides a wide range of options to suit different needs and budgets.
Website Usability
The big-av.co.uk website is designed with user-friendliness in mind. The clear layout, intuitive navigation, and well-categorized products make it easy for customers to browse and find what they need. The website is also compatible with all devices, including mobile, ensuring a seamless experience across platforms.
Returns and Exchanges
Big-av.co.uk has a transparent and customer-friendly returns and exchanges policy. They provide a generous 30-day return window for products in their original condition. Returns are hassle-free, and customers can choose between a refund or an exchange. However, customers are responsible for return shipping costs.
Promotions and Discounts
Big-av.co.uk regularly offers promotions and discounts, allowing customers to enjoy additional savings on their purchases. These promotions may include percentage discounts, bundle deals, or free shipping offers. By signing up for their newsletter or following their social media channels, customers can stay updated on the latest promotions and never miss an opportunity to save.
Reputation
With a strong track record of customer satisfaction, big-av.co.uk has built a solid reputation in the AV retail industry. They are known for their reliability, professionalism, and commitment to quality products. Positive customer reviews and testimonials further validate their reputation as a trusted retailer.
Payment Options
While big-av.co.uk provides secure payment options, such as credit card and PayPal, their payment methods are somewhat limited compared to other retailers. Offering additional options, such as Apple Pay, Google Pay, or Klarna, could enhance convenience and cater to a wider range of customer preferences.
Loyalty Programs
Currently, big-av.co.uk does not have a loyalty program in place. Introducing a loyalty program could be beneficial, as it incentivizes repeat purchases and rewards customers for their continued support.
Customer Reviews
Customer reviews for big-av.co.uk are overwhelmingly positive, emphasizing the quality of the products, the attentive customer service, and the seamless shopping experience. Customers appreciate the value for money and recommend big-av.co.uk for all audio and video equipment needs.
Community Involvement
Big-av.co.uk actively engages with its community through various initiatives. They sponsor local events and charities, demonstrating their commitment to giving back. By fostering community involvement, big-av.co.uk establishes itself as more than just an online retailer, but as a supporter of the AV enthusiast community.
Shipping and Costs
Shipping and handling costs at big-av.co.uk can vary depending on the size, weight, and delivery speed of the products. While some customers may find the costs to be on the higher side, big-av.co.uk ensures secure packaging and timely delivery. Expedited shipping options are available for those who require faster delivery.
In conclusion, big-av.co.uk provides a comprehensive and satisfying AV shopping experience. With a wide selection, competitive pricing, excellent customer service, and a commitment to quality products, big-av.co.uk has earned its reputation as a trustworthy retailer in the audio and video equipment industry.