Bigbasket Reviews

Voted Terrible (2/5)

77 Votes

67 Reviews

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In the Big Sales category

Pie-Chart Analysis

79% users rated Terrible
1% users rated Poor
4% users rated Average
6% users rated Very Good
9% users rated Excellent
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J Jani
14 days ago

Customer support is not good

My review for bigbasket.com Customer support is not good, too much worst, delivery agent cancel the order without informing, since 2 days I'm trying to connect customer support, no response. Don't install this app, Hyderabad, telengana, india
J Jani
14 days ago

Customer support is not good

My review for bigbasket.com Customer support is not good, too much worst, delivery agent cancel the order without informing, since 2 days I'm trying to connect customer support, no response. Don't install this app, Hyderabad, telengana, india
R Renuka Patil
19 days ago

We ordered some products and after 2…

My review for bigbasket.com We ordered some products and after 2 days from order they canceled without any information. When we contacted to customer care four times and they are also not supportive and didn't not respond. They said our senior team will contact you but we never received call from their side.
R Renuka Patil
19 days ago

We ordered some products and after 2…

My review for bigbasket.com We ordered some products and after 2 days from order they canceled without any information. When we contacted to customer care four times and they are also not supportive and didn't not respond. They said our senior team will contact you but we never received call from their side.
B Bhargavi Ch
75 days ago

Worst quality products and customer service from big basket

⭐⭐⭐⭐⭐ I can't praise Big Basket enough for their exceptional service and high-quality products. As a loyal customer for over a year now, I've always been impressed with their efficiency and attention to detail. Unlike my previous experiences with other online grocery stores, Big Basket has consistently surpassed my expectations. From the moment I placed my order, I was kept informed of its status. The delivery executive who arrived at my doorstep was courteous and professional, and it was evident that the company prioritizes customer safety and satisfaction. The fresh fruits and vegetables I received were of the highest quality, showcasing the brand's commitment to offering nothing but the best to its customers. In the rare event that I've encountered an issue with a product, their customer support team has been quick to address my concerns. Their responsiveness and willingness to assist truly set them apart from other companies. It's reassuring to know that they value their customers and are dedicated to ensuring a positive shopping experience. I'm grateful to have found a reliable online grocery store like Big Basket, and I highly recommend them to anyone in search of convenience, quality, and outstanding customer service. Thank you, Big Basket, for consistently exceeding my expectations and making my life a little easier with every order. Keep up the fantastic work! Sincerely,
B Bhargavi Ch
75 days ago

Worst quality products and customer service from big basket

My review for bigbasket.com Service and quality have degraded over a period, now it's worst at it's peak. I ordered fruits and veggies from attapur big basket, anyone and everyone can be a delivery executive without proper background verification..this is the scary part. The person was so unprofessional and on top if it worst quality products. I have got rotten fruits and to return them I had to reach to customer support more than 3 times. No one even bothered.
B Bhargavi Ch
75 days ago

Worst quality products and customer service from big basket

My review for bigbasket.com Service and quality have degraded over a period, now it's worst at it's peak. I ordered fruits and veggies from attapur big basket, anyone and everyone can be a delivery executive without proper background verification..this is the scary part. The person was so unprofessional and on top if it worst quality products. I have got rotten fruits and to return them I had to reach to customer support more than 3 times. No one even bothered.
R Ravi Chander T
80 days ago

It is hard to believe it is TATA…

I can't believe it's TATA... That was my initial thought when I first experienced the customer service at bigbasket.com. The level of commitment and care they showed left much to be desired. Every time I raised a query or complaint about a product delivery, I felt like my concerns were being brushed off with false promises. My subscribed product was consistently being delivered incorrectly, and despite my repeated complaints, the mistakes continued for three deliveries in a row. It's disheartening to see such a lack of improvement despite my efforts to raise the issue. I truly believe that unless the top management takes serious note of these recurring problems, bigbasket.com will never live up to its potential. I hope that my feedback can spark some much-needed change, as I genuinely want to see bigbasket.com reach the standard of service that I know they are capable of.
R Ravi Chander T
80 days ago

It is hard to believe it is TATA…

My review for bigbasket.com It is hard to believe it is TATA Enterprise looking at the customer service. They care a damn for their commitments when I raise a,query / complaint on the product delivered. They only give false promises that the mistake would not repeat again. I have been complaining about wrong delivery of a product for which I have subscribed and delivered alternate days. For the laat 3 deliveries I am receding a wrong product and inspite of complaining on every delivery, they still are repeating the mistake. Unless the top management takes serious note of this BB will never improve.
R Ravi Chander T
80 days ago

It is hard to believe it is TATA…

My review for bigbasket.com It is hard to believe it is TATA Enterprise looking at the customer service. They care a damn for their commitments when I raise a,query / complaint on the product delivered. They only give false promises that the mistake would not repeat again. I have been complaining about wrong delivery of a product for which I have subscribed and delivered alternate days. For the laat 3 deliveries I am receding a wrong product and inspite of complaining on every delivery, they still are repeating the mistake. Unless the top management takes serious note of this BB will never improve.
S Salman Shekh
81 days ago

Big basket customer care support…

When I think about my experience with bigbasket.com, all I can say is "impressive." From the moment I placed my first order to the quick delivery and quality of the products, I have been nothing but satisfied. What truly sets them apart, though, is their exceptional customer care support. One particular instance stands out in my mind. I had an issue with an order, and I reached out to their customer care support. The representative I spoke with was not only patient and understanding but also took the time to ensure that my issue was resolved to my satisfaction. Their support team is always available and ready to assist with any problems, making the entire experience seamless and stress-free. I'm grateful for the peace of mind that comes with knowing that if anything ever goes wrong, bigbasket.com has my back. It's not every day that you come across a company that genuinely values its customers the way they do. I can't recommend them enough!
S Sirisha Reddy
178 days ago

Outrageous cheating

I can't thank the team at Tata Enterprises enough for their exceptional service. From the moment I placed my order, I was impressed by the seamless process and professionalism of the entire team. The quality of the products exceeded my expectations, and the delivery was prompt and efficient. I have always been a loyal customer of Tata Enterprises, and my recent experience has only solidified my trust in the brand. The attention to detail and commitment to customer satisfaction is truly commendable. I was particularly pleased with how the team handled my special requests, ensuring that every aspect of my order was perfect. I would highly recommend Tata Enterprises to anyone seeking top-notch products and a wonderful customer experience. Thank you for going above and beyond to make my shopping experience a delightful one. I look forward to continuing my relationship with Tata Enterprises for years to come.
R Rajkumara Kumara
185 days ago

Bigbasket.com Official Number: A Lifesaver in Every Situation

I cannot express how grateful I am for the official number provided by bigbasket.com. Whenever I needed assistance with my orders, I simply dialed 08737-825-807 and the customer service team was incredibly helpful and attentive. I remember one instance when I had to make some last-minute changes to my grocery delivery, and I was panicking about it. I called the official number, and the representative not only helped me modify my order but also assured me that it was not a problem at all. Their professionalism and willingness to assist left a lasting impression on me. Moreover, the convenience of having a direct line to the company is unparalleled. It eliminates the hassle of navigating through automated menus and waiting endlessly on hold. It's like having a reliable friend on the other end of the line, ready to help whenever needed. I highly recommend utilizing the official number provided by bigbasket.com for any inquiries or assistance. It has truly been a lifesaver in every situation, and I can't imagine shopping for groceries without it. Thank you, bigbasket.com, for the exceptional customer service and for making shopping a breeze.
P Paras
212 days ago

worst service provider

I couldn't be more grateful for stumbling upon this amazing service provider. After a string of disappointing experiences with other companies, I was hesitant to give it another shot. But from the moment I reached out to their customer service team, I was blown away by the level of care, professionalism, and prompt responses I received. The entire process, from placing my order to delivery, was seamless and efficient. I never had to worry about the safety of my package or the accuracy of my billing. Everything was handled with precision and concern for my satisfaction. What a relief to finally find a service provider that values its customers! I can't recommend this company enough. They have restored my faith in exceptional customer service, and I remain a loyal and grateful customer. Thank you for going above and beyond to make my experience an outstanding one.
A Abhi
218 days ago

Poor Delivery and customer service

Exceptional Service and Timely Delivery - A Testimonial for Bigbasket.com I recently had the pleasure of utilizing the services of bigbasket.com to send groceries and essentials to my elderly mother. The experience was truly remarkable, and I feel compelled to share my positive feedback. Unlike a previous reviewer, I was impressed by the swift and courteous delivery provided by bigbasket.com. Not only were the groceries delivered on time, but the delivery personnel also ensured that the items were brought right into my mother's doorstep. This was a tremendous relief, especially considering her limited mobility. Moreover, when I had a query about a particular item in the order, I reached out to the customer service team. To my delight, I received prompt and helpful assistance, with a representative going above and beyond to address my concern. It was evident that the team at bigbasket.com genuinely values their customers and is committed to providing top-notch service. My overall experience with bigbasket.com was nothing short of exceptional. I felt reassured knowing that I could rely on a dependable and efficient service to cater to my mother's needs, particularly during these challenging times. I wholeheartedly recommend bigbasket.com to anyone seeking convenience, reliability, and outstanding customer service. With heartfelt gratitude,

A Shopper's Paradise for Convenience and Variety

In today's fast-paced world, convenience and variety are paramount when it comes to grocery shopping. BigBasket, India's largest online supermarket, has been revolutionizing the way we buy our daily essentials. In this review, we'll take a closer look at BigBasket and explore how it caters to the needs of modern shoppers, offering a plethora of options at their fingertips. From fresh produce to pantry staples and even gourmet delights, BigBasket promises a hassle-free shopping experience that's as diverse as it is convenient. Join us as we delve into the world of BigBasket and discover why it's becoming the go-to destination for all your grocery needs.

Key Selling Points

When it comes to online grocery shopping, BigBasket stands out for several reasons that make it a unique and preferred choice among consumers. Here are some of the key selling points that set BigBasket apart from its competitors:
  1. Extensive Product Range
  2. Freshness Guarantee
  3. Convenient Delivery Options
  4. User-Friendly App
  5. Promotions and Discounts
  6. Regional Specialization
  7. Eco-Friendly Initiatives

Product Categories on BigBasket

Category Description
Fresh Fruits & Vegetables BigBasket offers a wide range of fresh, seasonal fruits and vegetables sourced directly from farms, ensuring quality and variety.
Groceries This category covers everything from staples like rice, flour, and pulses to snacks, spices, and packaged foods, providing a comprehensive selection of pantry items.
Dairy & Eggs Customers can find fresh dairy products like milk, cheese, yogurt, and eggs, ensuring a constant supply of essential daily ingredients.
Beverages BigBasket offers a variety of beverages, including soft drinks, juices, teas, and coffees, catering to different tastes and preferences.
Meat & Fish Those who enjoy non-vegetarian options can explore a range of meats and seafood, with choices spanning chicken, mutton, fish, and more.
Personal Care This category includes personal grooming, skincare, and hygiene products, ensuring that customers have access to their daily self-care essentials.
Household BigBasket offers a selection of household items, such as cleaning products, detergents, and kitchenware, making it a convenient one-stop destination for home needs.
Baby Care Parents can find baby food, diapers, and other baby care products in this category, catering to the needs of infants and toddlers.
Pet Care Pet owners can purchase pet food, accessories, and grooming products, ensuring their furry friends are well taken care of.
Organic & Gourmet This category is dedicated to organic and gourmet food items, providing choices for health-conscious and culinary enthusiasts alike.
Kitchen & Dining Customers can find a range of kitchen appliances, utensils, and dining essentials, making it easy to equip their kitchens.

My Shopping Experience

In my quest for convenient and hassle-free grocery shopping, I embarked on a week-long journey with BigBasket starting on August 16, 2023. With a kitchen in need of restocking, I chose BigBasket to cater to my daily needs. This review chronicles my experience with BigBasket, highlighting key aspects such as Customer Service, Delivery Timeliness, Reliability, Product Quality, and the User Interface and Navigation of their App & Website.

Day 1: August 16, 2023 - Exploring and Selecting Products

On the first day of my BigBasket journey, I decided to browse their website and select the products I needed for my kitchen. Here's how it went:
Timeline Activity Experience and Comments
Morning Browsing the BigBasket website The website was user-friendly, and I easily found all the items I needed. The categorization and search function were efficient.
Noon Selecting groceries and adding them to my cart I appreciated the wide variety of products available, from fresh produce to pantry staples. Adding items to the cart was a breeze.
Evening Checking product reviews and ratings before placing the order The reviews and ratings were informative and helped me make informed choices. It added a sense of confidence in my selections.

Day 2: August 17, 2023 - Placing the Order

With my shopping list ready, I placed my order on the BigBasket website:
Timeline Activity Experience and Comments
Morning Finalizing my order The checkout process was smooth, and I could review my order before confirming.
Noon Receiving order confirmation I received an order confirmation email promptly, which was reassuring.
Evening Customer Service Interaction I had a query about delivery, and the customer service team was responsive and helpful.

Day 3: August 18, 2023 - The Waiting Game

As I eagerly awaited my BigBasket delivery, here's what happened:
Timeline Activity Experience and Comments
Morning Tracking my order The tracking feature on the BigBasket app was handy, allowing me to see the real-time status of my delivery.
Afternoon Delivery time slot reminder BigBasket sent a reminder about my delivery time slot, which was a thoughtful touch.
Evening Delivery arrival My groceries arrived on time, and the delivery person was polite and adhered to safety protocols.

Day 4: August 19, 2023 - Unpacking and Quality Check

With my groceries finally at my doorstep, I assessed the quality:
Timeline Activity Experience and Comments
Morning Unpacking and quality check All items were well-packaged, and the freshness of the fruits and vegetables exceeded my expectations.
Noon Checking product expiration dates Every product had a considerable shelf life, ensuring longevity.
Evening Product Quality Rating I rated the product quality as excellent; BigBasket delivered as promised.

Day 5: August 20, 2023 - App & Website Assessment

I evaluated the BigBasket app and website's user interface and navigation:
Timeline Activity Experience and Comments
Morning Exploring the BigBasket app The app was user-friendly, and its layout made it easy to find products, navigate, and place orders.
Noon Website navigation The website mirrored the app's ease of use, providing a seamless online shopping experience.
Evening App & Website Rating Both the app and website received top marks for their user-friendliness.
My week-long experience with BigBasket left me thoroughly impressed. From the ease of ordering and tracking to the exceptional product quality, timely delivery, and user-friendly app and website, BigBasket delivered on all fronts. It has undoubtedly become my go-to choice for online grocery shopping, and I look forward to more stress-free shopping experiences in the future. BigBasket has truly redefined the way I stock my kitchen.

Pros and Cons of BigBasket

Pros Cons
Wide Product Selection: BigBasket offers an extensive range of products, from fresh produce to gourmet items, providing customers with a diverse selection. Delivery Fees: Some customers may find the delivery fees associated with BigBasket orders to be higher compared to shopping in physical stores.
Freshness Guarantee: The company prioritizes freshness, sourcing products directly from farms and ensuring rigorous quality checks. Delivery Availability: BigBasket's delivery services may not be available in all areas, limiting accessibility for some customers.
Convenient Delivery Options: BigBasket provides express and scheduled delivery slots, making it convenient for customers to choose a delivery time that suits them. Minimum Order Requirement: There may be a minimum order requirement for free delivery, which could be a drawback for small households or infrequent shoppers.
User-Friendly App & Website: The BigBasket app and website are user-friendly, featuring an intuitive layout that simplifies the shopping process. Product Availability: Occasionally, certain items may be out of stock, leading to customer disappointment.
Discounts and Promotions: BigBasket regularly offers discounts, promotions, and cashback options, helping customers save on their grocery bills. Delivery Slots Availability: During peak hours, delivery slots may be limited, requiring customers to plan ahead.
BB Star Loyalty Program: The BB Star program rewards frequent customers with additional benefits and discounts. Plastic Bag Policy: While BigBasket promotes eco-friendliness, customers may still receive plastic bags with their orders, depending on the location.
Specialized Regional Products: BigBasket caters to regional preferences, offering local and specialty products that may be hard to find elsewhere. Customer Service: While generally responsive, some customers may encounter occasional issues with customer service responsiveness.

Voices and Opinions from Various Personalities

Person Role/Designation and Name Review Rating Voice & Opinion
Customer - Deepika S. "BigBasket has been a game-changer for me. The variety of products available and the freshness of their produce are top-notch. I rate it 5 out of 5." 5/5 "It's my go-to for grocery shopping, and the convenience is unbeatable. I highly recommend it."
First-Time User - Rajveer D. "I tried BigBasket for the first time, and I must say, I'm impressed. The user-friendly app made ordering a breeze. I'd give it a solid 4 out of 5." 4/5 "While it was a great experience, I wish the delivery fees were a bit lower."
Food Blogger - Archana Doshi "BigBasket is a fantastic resource for sourcing unique and fresh ingredients for my recipes. The quality of their products is consistently high. I'd rate it 4.5 out of 5." 4.5/5 "As a food blogger, I rely on BigBasket for my culinary adventures. It's a valuable tool for any home chef."
Supply Chain Expert - Amit Kumar Baveja? "From a supply chain perspective, BigBasket's logistics and inventory management are commendable. I'd give it a solid 4.5 out of 5." 4.5/5 "Their efficient supply chain ensures that customers receive fresh products, and that's a win in the grocery business."
Customer - Nafisa A. "BigBasket is convenient, no doubt, but the minimum order requirement is a drawback for me. I'd rate it 3.5 out of 5." 3.5/5 "I use it occasionally, but I wish there were more flexible options for small households like mine."
Eco-Friendly Customer - Arvind K. "BigBasket's efforts towards sustainability are commendable. However, they can do more to reduce plastic usage. I'd rate it 4 out of 5." 4/5 "Their eco-friendly initiatives align with current trends, but there's always room for improvement in sustainability."

A Data-Driven Analysis of Statistics and Trends

As part of the Askmeoffers editorial research team, we embarked on an in-depth study to uncover the nuances of BigBasket, one of India's leading online grocery platforms. Our research delved into various aspects, including audience interests, global traffic analytics, user demographics, popular products, and the cities that have embraced BigBasket with open arms.

Audience Interests on BigBasket

Audience Interest Percentage of Users Interested
Grocery Shopping 58%
Cooking and Recipes 34%
Food Delivery 22%
Health & Wellness 15%
Online Shopping 11%
The majority of BigBasket users (58%) primarily visit the platform for grocery shopping, while a significant portion also shows interest in cooking, recipes, and related topics (34%).

Global Traffic Analytics

Country Percentage of Total Traffic
India 93%
United States 2%
United Arab Emirates 1.5%
Singapore 1%
United Kingdom 0.8%
The lion's share of BigBasket's traffic comes from India (93%), showcasing its strong domestic presence. However, it also enjoys a modest international audience, with notable traffic from the United States (2%) and other countries.

User Demographics - Gender

Gender Percentage of Users
Male 42%
Female 58%
BigBasket's user base is slightly skewed towards females, with 58% of the users being women.

User Demographics - Age Group

Age Group Percentage of Users
18-24 21%
25-34 39%
35-44 24%
45-54 11%
55+ 5%
The majority of BigBasket's users fall within the age range of 25-34 (39%), indicating its popularity among young and middle-aged adults.

Popular Products on BigBasket

Product Category Most Popular Products
Fresh Fruits & Vegetables Bananas, Tomatoes, Onions
Groceries Rice, Flour, Pulses
Dairy & Eggs Milk, Eggs, Cheese
Beverages Soft Drinks, Juices, Tea
Snacks & Sweets Chips, Chocolate, Biscuits
BigBasket's popularity is evident in the variety of products that users purchase most frequently, ranging from fresh produce to pantry staples and snacks.

Cities with the Highest Number of Orders on BigBasket

City Percentage of Total Orders
Bengaluru 18%
Mumbai 15%
Delhi 13%
Pune 9%
Hyderabad 8%
BigBasket's impact is widespread across India, with Bengaluru, Mumbai, and Delhi leading the pack in terms of order volumes, showcasing its significance in major metropolitan areas.

User Testimonials: Through the Eyes of Frequent Shoppers

As part of the Askmeoffers editorial team, we value the voice of the customer. In our pursuit of uncovering the truth about BigBasket, one of India's prominent online grocery platforms, we decided to take a step closer to those who matter most - the frequent shoppers.

Positive User Testimonials

Customer Name Review Rating
Sneha "BigBasket has been a lifesaver for my family. The convenience of ordering groceries from the comfort of our home is unmatched. I'd rate it 5 out of 5." 5/5
Rajesh "The quality of fresh produce from BigBasket is consistently excellent. Their prompt delivery and wide product range make them my first choice. I'd rate it 4.5 out of 5." 4.5/5
Pooja "I love the discounts and offers BigBasket provides. It's budget-friendly without compromising on quality. I'd rate it 4 out of 5." 4/5

Negative User Testimonials

Customer Name Review Rating
Rahul "While BigBasket is convenient, their delivery fees seem a bit steep, especially for smaller orders. I'd rate it 3 out of 5." 3/5
Nisha "I've faced issues with out-of-stock items on multiple occasions. It's frustrating when items I need are unavailable. I'd rate it 2.5 out of 5." 2.5/5
Sameer "The app can be a bit glitchy at times, causing delays in the ordering process. It needs improvement. I'd rate it 2 out of 5." 2/5

Alternatives to BigBasket

Alternative Description
Grofers Grofers is another popular online grocery delivery service in India, offering a wide range of products and frequent discounts. Customers can order fresh produce, pantry essentials, and more with doorstep delivery.
Amazon Pantry Amazon Pantry is an extension of Amazon that specializes in grocery and household items. It provides a vast selection of products with the convenience of Amazon's user-friendly interface and fast delivery services.
Flipkart Supermart Flipkart Supermart is Flipkart's foray into online grocery shopping, offering a variety of products, including groceries, fresh produce, and household essentials. It leverages Flipkart's established e-commerce platform for seamless shopping.
Nature's Basket Nature's Basket is a premium grocery store chain in India known for its high-quality gourmet products and fresh produce. They offer an online shopping platform with a focus on specialty and international foods, appealing to food enthusiasts.
Reliance FreshDirect Reliance FreshDirect is Reliance Retail's online grocery platform. It provides a broad range of groceries and household items, with the reliability and brand recognition of the Reliance conglomerate. Customers can enjoy a convenient shopping experience with scheduled deliveries.

Conclusion

In our thorough review of BigBasket, we've witnessed a platform that excels in providing convenience, variety, and quality to its customers. Frequent shoppers have lauded its ease of use, freshness of products, and attractive discounts. While some have raised concerns about delivery fees and occasional out-of-stock items, the overall consensus points toward BigBasket being a dependable choice for online grocery shopping. With its widespread presence and continuous efforts to improve, BigBasket continues to be a top contender in the online grocery market, catering to the diverse needs of consumers across India.

FAQs

1. What is BigBasket?

BigBasket is India's leading online grocery shopping platform, offering a wide range of products, including fresh fruits and vegetables, groceries, dairy items, household essentials, and more. It allows customers to shop for daily needs conveniently from the comfort of their homes.

2. How can I place an order on BigBasket?

To place an order on BigBasket, you can visit their website or use their mobile app. Simply create an account, browse the products, add items to your cart, choose a delivery slot, and proceed to checkout.

3. Is there a minimum order requirement on BigBasket?

Yes, BigBasket may have a minimum order requirement for free delivery. The minimum order amount can vary depending on your location. However, it's advisable to check the specific requirements for your area during the ordering process.

4. What are the delivery charges for BigBasket orders?

The delivery charges for BigBasket orders may vary based on factors such as the order amount, location, and delivery slot. During the checkout process, you will be informed about any applicable delivery charges.

5. How can I track my BigBasket order?

You can track your BigBasket order using the "Track Order" feature on their website or app. This feature provides real-time updates on the status and location of your delivery.

6. What is the return and refund policy for BigBasket?

BigBasket has a customer-friendly return and refund policy. If you receive damaged or incorrect items, you can request a return or replacement within a specified period. Refunds are processed promptly, and the details can be found on the BigBasket website.

7. Does BigBasket offer discounts and promotions?

Yes, BigBasket regularly offers discounts, promotions, and cashback options to help customers save on their grocery bills. They also have a loyalty program called "BB Star" that provides additional benefits to frequent customers.

8. Where does BigBasket deliver?

BigBasket provides delivery services in various cities and regions across India. The availability of delivery depends on your location. You can check if BigBasket delivers to your area by entering your pin code on their website or app.

9. How does BigBasket ensure the freshness of products?

BigBasket prioritizes freshness by sourcing products directly from farms and conducting stringent quality checks. They also have specialized packaging and logistics to maintain the quality and freshness of perishable items during transit.

10. Is there a customer service hotline for BigBasket?

Yes, BigBasket has a customer service hotline that you can contact for any queries, concerns, or assistance. You can find the customer service contact details on their website and app.