Users Voice for Bigbasket

82% users rated Terrible
5% users rated Poor
0% users rated Average
2% users rated Very Good
12% users rated Excellent
Pie Chart Review Representation for Bigbasket
Bigbasket Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 08 May 2019

Last updated by on 06 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Sep 2022 1.2 4.5 1.8 1.2 2.3 4.8
Oct 2022 5 3.6 2.8 1.3 3.6 4.8
Nov 2022 3 4.4 2 1.4 5 4.9
Dec 2022 5 5 5 5 1.8 5
Mar 2023 1 4.1 5 1.4 5 4.8
Line Chart for Rating of peer stores

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Detailed Bigbasket Review by

Introduction

Bigbasket.com is an online grocery store that offers a wide range of products from fresh vegetables, fruits, dairy products, and meat to household essentials, personal care items, and pet supplies. The business was started in 2011 and has since become one of the largest e-grocery platforms in India, operating in over 25 cities across the country.

Pros and Cons

Pros:
  • Wide variety of products available
  • Convenient home delivery within a few hours
  • Easy-to-use website and mobile app
  • Several payment options available, including cash on delivery
Cons:
  • No physical store to visit and check products before buying
  • Delivery charges may apply for small orders
  • Some products might be priced higher than local stores

User Experience

Bigbasket.com offers a seamless shopping experience with its easy-to-navigate website and mobile app. Users can browse products by category or search for specific items. Customers can also add items to their cart and make payments online or choose the cash on delivery option. The delivery process is fast and efficient, and customers receive updates on the status of their orders.

Pricing and Value for Money

Bigbasket.com offers competitive pricing for most products, generally similar to or slightly higher than local physical stores. However, the platform offers several promotions, such as discounts and cashback offers, which can further enhance the value for money for customers.

Alternatives

Other online grocery stores in India include Amazon Pantry, Grofers, etc.

Customer Service

Bigbasket.com has a dedicated customer service team that can be contacted through email, phone, or live chat. Customers can reach out to the team for any queries or complaints, and the platform offers a return and refund policy in case of any issues.

Product Quality and Selection

Bigbasket.com offers a wide range of products from both regional and international brands, ensuring that customers have access to high-quality items. The platform also has a selection of organic and healthy products.

Website Usability

The website and mobile app of Bigbasket.com are user-friendly and easy to navigate, with clear categories and search functions. The platform also offers filters to help customers find specific products quickly.

Returns and Exchanges

Bigbasket.com has a hassle-free return and exchange policy, allowing customers to return products within seven days of delivery. The platform also offers a refund for the returned products.

Promotions and Discounts

Bigbasket.com offers several promotions and discounts, including cashback offers, seasonal discounts, and coupons, enhancing the overall value for money for customers.

Reputation

Bigbasket.com has a good reputation for quality products, reliable delivery, and responsive customer service, making it a popular choice among customers across the country.

Payment Options

Bigbasket.com offers several payment options, including credit and debit cards, net banking, and cash on delivery, ensuring that customers can choose the most convenient method for them.

Loyalty Programs

The platform offers loyalty programs for regular customers, allowing them to earn rewards and cashback offers for their purchases.

Customer Reviews

Bigbasket.com has positive customer reviews across various review platforms, confirming the platform's reputation for quality products, reliable delivery, and responsive customer service.

Community Involvement

Bigbasket.com is involved in various community initiatives, including social and environmental initiatives aimed at improving the lives of people and the planet.

Shipping and Cost

Bigbasket.com offers free delivery on orders above a certain amount, and delivery charges may apply for smaller orders. The platform also offers express delivery at an additional cost for urgent orders.

Bigbasket Recent User Reviews

User Rating

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Reviewer Name: Radhika Luthra

Review Submission Date: 2022-11-17

Review Title: Abrupt order cancellations
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Review Description: Most disappointed with their order cancellations for the 5 th time and they do not even have the courtesy to inform you.Also, the mapping issue is from their end but unfortunately, the customer suffers.Sadly, they have so many customers now that they don’t bother about satisfaction.A definite NO NO for online service

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Reviewer Name: Harshawardhan Joglekar

Review Submission Date: 2022-11-16

Review Title: First they accept the order
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Review Description: First they accept the order. Then say one item is short. And then say address is incomplete. It is important to note that Amazon, Flipkart and others including their own Tata 1mg deliver frequently on the same address.

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Reviewer Name: Soni Mehra

Review Submission Date: 2022-10-08

Review Title: Because his customer service was very poor......
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Review Description: Because his customer service was very bad and poor customer service .we have 4 times contact to customer service ,but it is not response to me .I am also send a issue on email Id ,But it again not response to me

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Reviewer Name: Bharat H. Doshi

Review Submission Date: 2022-09-26

Review Title: Best on line grocery shop in Pune, MH
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Review Description: Best on line grocery shop. Good Products at good price. Plus they give you a choice of time slots for delivery so someone can be at home to accept delivery. This makes it easy to plan out. Refund is easy. If you don't like any item, just call or return to the delivery person right than and there. Very Trusted Business House.

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Reviewer Name: A M

Review Submission Date: 2022-09-25

Review Title: I wouldn’t even give a star….the worse…
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Review Description: I wouldn’t even give a star….the worse customer service you will ever see …The worst!!!! Food doesn’t deliver and customer service chat is another headache with zero answers…I hardly write bad reviews but this is that case to do so. DO NOT USE BIGBASKET….they are unresponsive and won’t deliver your food on time..

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Reviewer Name: ANIL GANDHI

Review Submission Date: 2022-08-20

Review Title: Worst services by BB
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Review Description: BB services were good-it was once upon a time. At present its services are worst. Three out of eight Royal Gala Apples delivered by BB on 16/08/2022 were rotten.The request of exchange/return was attended on 20/08/2022.Who can keep rotten apples for five days? I had no option but to delete the BB app!

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Reviewer Name: A K

Review Submission Date: 2022-06-11

Review Title: Big Basket : fooling their Customers:Very Bad
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Review Description: This is to bring to the notice of all the cutomers that , Big Basket is cheating on their customers. Please be careful while selecting the Qty of the products , they are increasing the Qty for the products and billing , so Beware! REAL CHEATERS

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Reviewer Name: Vinith Babu

Review Submission Date: 2022-05-14

Review Title: Good customer service
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Review Description: I am really happy with Big Basket's products and services. The delivery is always on time and the quality of the products is really good. I especially like the organic fruits and vegetables. If there are any problems with the products, the customer service is very responsive and helpful. I would definitely recommend Big Basket to others.

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Reviewer Name: Ashima Sharma

Review Submission Date: 2022-05-08

Review Title: Will not even give a single star
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Review Description: Will not even give a single star what the company TATA is running pathetic service amount not refunded plus nothing is delivered on time is this how you serve!!! Not even a single person to assist the concern You guys should shut this asap!

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Reviewer Name: Devendar Reddy

Review Submission Date: 2022-01-05

Review Title: Sent less weight product than actually ordered
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Review Description: They were cheating customers with sending less weight product, and the customer service is useless. After making a complaint in consumer helpline, I am unable to access my orders, every time it is showing " Something went wrong pls try again later"