Bigbasket User Reviews

Introduction

Bigbasket.com is an online grocery store that offers a wide range of products from fresh vegetables, fruits, dairy products, and meat to household essentials, personal care items, and pet supplies. The business was started in 2011 and has since become one of the largest e-grocery platforms in India, operating in over 25 cities across the country.

Pros and Cons

Pros:

• Wide variety of products available
• Convenient home delivery within a few hours
• Easy-to-use website and mobile app
• Several payment options available, including cash on delivery

Cons:

• No physical store to visit and check products before buying
• Delivery charges may apply for small orders
• Some products might be priced higher than local stores

User Experience

Bigbasket.com offers a seamless shopping experience with its easy-to-navigate website and mobile app. Users can browse products by category or search for specific items. Customers can also add items to their cart and make payments online or choose the cash on delivery option. The delivery process is fast and efficient, and customers receive updates on the status of their orders.

Pricing and Value for Money

Bigbasket.com offers competitive pricing for most products, generally similar to or slightly higher than local physical stores. However, the platform offers several promotions, such as discounts and cashback offers, which can further enhance the value for money for customers.

Alternatives

Other online grocery stores in India include Amazon Pantry, Grofers, etc.

Customer Service

Bigbasket.com has a dedicated customer service team that can be contacted through email, phone, or live chat. Customers can reach out to the team for any queries or complaints, and the platform offers a return and refund policy in case of any issues.

Product Quality and Selection

Bigbasket.com offers a wide range of products from both regional and international brands, ensuring that customers have access to high-quality items. The platform also has a selection of organic and healthy products.

Website Usability

The website and mobile app of Bigbasket.com are user-friendly and easy to navigate, with clear categories and search functions. The platform also offers filters to help customers find specific products quickly.

Returns and Exchanges

Bigbasket.com has a hassle-free return and exchange policy, allowing customers to return products within seven days of delivery. The platform also offers a refund for the returned products.

Promotions and Discounts

Bigbasket.com offers several promotions and discounts, including cashback offers, seasonal discounts, and coupons, enhancing the overall value for money for customers.

Reputation

Bigbasket.com has a good reputation for quality products, reliable delivery, and responsive customer service, making it a popular choice among customers across the country.

Payment Options

Bigbasket.com offers several payment options, including credit and debit cards, net banking, and cash on delivery, ensuring that customers can choose the most convenient method for them.

Loyalty Programs

The platform offers loyalty programs for regular customers, allowing them to earn rewards and cashback offers for their purchases.

Customer Reviews

Bigbasket.com has positive customer reviews across various review platforms, confirming the platform's reputation for quality products, reliable delivery, and responsive customer service.

Community Involvement

Bigbasket.com is involved in various community initiatives, including social and environmental initiatives aimed at improving the lives of people and the planet.

Shipping and Cost

Bigbasket.com offers free delivery on orders above a certain amount, and delivery charges may apply for smaller orders. The platform also offers express delivery at an additional cost for urgent orders.