Users Voice for Bigbathroomshop

9% users rated Terrible
0% users rated Poor
0% users rated Average
6% users rated Very Good
85% users rated Excellent
Pie Chart Review Representation for Bigbathroomshop
Bigbathroomshop Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 20 Jan 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.7 5 1 4.2 4 4.2
Nov 2022 4.7 1 1 3.9 4.2 2.8
Dec 2022 5 5 5 5 5 5
Jan 2023 4.1 4.9 1.5 3.1 4.1 3.4
Mar 2023 4.4 3 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Bigbathroomshop Review by

Introduction:

Big Bathroom Shop is an online retailer offering a vast array of bathroom products. With over 20 years of experience in the industry, this UK-based company has become a leading supplier of bathroom accessories, from small items such as taps and mirrors to complete bathroom suites.

Pros:

Big Bathroom Shop has a user-friendly website, a wide range of products, and competitive pricing. Their customer service is highly praised, and they offer a range of payment options, including finance.

Cons:

Some customers have reported that delivery can be slow, and some items may be out of stock. Additionally, while Big Bathroom Shop offers free delivery on orders over £99, there may be additional shipping fees for large or bulky items.

User Experience:

Big Bathroom Shop's website is easy to use, with a clear layout and intuitive navigation. Images are provided for each product, and reviews from previous customers are prominently displayed, providing helpful insights into the quality and features of each item.

Pricing and Value for Money:

Big Bathroom Shop offers competitive pricing across their range of products, with discounts and promotions frequently available. They offer a price match guarantee, ensuring that customers get the best value for their money.

Alternatives:

Big Bathroom Shop's main competitors include Victorian Plumbing, Bathstore, and Total Bathrooms. Each of these retailers offers a similar range of products and competitive pricing.

Customer Service:

Big Bathroom Shop's customer service is highly rated, with a dedicated customer service team available via phone, email, and live chat. They also offer a comprehensive online help centre, with answers to frequently asked questions and detailed product information.

Product Quality and Selection:

Big Bathroom Shop offers a wide range of products from top brands, including both modern and traditional styles. Their products are of a high quality and are backed by manufacturer warranties.

Website Usability:

Big Bathroom Shop's website is simple to use, with clear menus and search functionality. Product pages provide detailed information, including dimensions, features, and technical specifications. The checkout process is smooth and easy to navigate.

Returns and Exchanges:

Big Bathroom Shop offers a no-quibble 30-day returns policy, with unused items able to be returned for a full refund or exchange. They also offer a free returns service via CollectPlus.

Promotions and Discounts:

Big Bathroom Shop frequently offers promotions and discounts, including price reductions and free gifts with purchases. They also offer a loyalty scheme, where customers can earn points with each purchase that can be redeemed for discounts on future orders.

Reputation:

Big Bathroom Shop has a good reputation in the industry, with positive customer reviews and a high rating on Trustpilot. They are also a member of the Furniture Industry Research Association, demonstrating their commitment to customer satisfaction and product quality.

Payment Options:

Big Bathroom Shop offers a range of payment options, including credit card, PayPal, and financing options through DivideBuy. They also offer a price match guarantee, ensuring customers get the best value for their money.

Loyalty Programs:

Big Bathroom Shop offers a loyalty scheme, where customers can earn points with each purchase that can be redeemed for discounts on future orders.

Customer Reviews:

Big Bathroom Shop has a high rating on Trustpilot, with positive reviews from satisfied customers. Many customers praise the quality of the products and the helpfulness of the customer service team.

Community Involvement:

Big Bathroom Shop is committed to giving back to the community, regularly donating to local charities and supporting community events.

Shipping and Costs:

Big Bathroom Shop offers free delivery on orders over £99, with standard delivery taking 2-5 working days. They also offer next-day delivery and premium delivery options at an additional cost. Shipping for large or bulky items may incur additional fees.

Bigbathroomshop Recent User Reviews

User Rating

5 stars

69

4 stars

10

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Reviewer Name: Lyndon

Review Submission Date: 2023-01-18

Review Title: Very pleased with the radiator.
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Review Description: Very pleased with the radiator.Prompt delivery.Good communication.Would recommend the Big Bathroom Shop

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Reviewer Name: Jo Thielmann

Review Submission Date: 2023-01-18

Review Title: Great customer service
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Review Description: Great customer service, delivered very quickly and good value for money.

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Reviewer Name: Friend of Ted

Review Submission Date: 2023-01-17

Review Title: Very quick delivery ordered friday…
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Review Description: Very quick delivery ordered friday afternoon arrived saturday morning,very impressed

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Reviewer Name: Mrs Gillian Heeley

Review Submission Date: 2023-01-13

Review Title: Brushed gold shower
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Review Description: Exposed shower, beautiful quality. Brushed gold, expected it to have a bit more colour but still love it. can't wait for it to be fitted.

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Reviewer Name: Clare8

Review Submission Date: 2023-01-11

Review Title: Great website and range of products
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Review Description: Great website and range of products. Reasonably priced and fast secure delivery

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Reviewer Name: Alison Durie

Review Submission Date: 2023-01-11

Review Title: Great service
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Review Description: Ordering was quick and easy. When item arrived due to packaging a part was broken but replacement was swift.

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Reviewer Name: Anonymous

Review Submission Date: 2023-01-09

Review Title: Well done
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Review Description: All the details needed online, but also able to speak to a person to check something (not all companies make this easy!), competatively priced, delivered promptly and products intact and as described. So pretty much success all round!

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Reviewer Name: NATALIE MAJDA

Review Submission Date: 2023-01-09

Review Title: Fantastic product and super fast…
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Review Description: Fantastic product and super fast promptly delivery to doorstep. will recommend to others. Thank you.

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Reviewer Name: Michael

Review Submission Date: 2022-12-31

Review Title: Excellent company
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Review Description: We bought our new bathroom from here. I was sceptical to buy straight from an online store. But there was no need. Excellent customer service and delivery. I had an issue with one thing, and it was replaced with no stress. Any questions I had were answered. The quality of the products is very good. Im not sure about longevity, but they feel as though they will last.

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Reviewer Name: Julia May

Review Submission Date: 2022-12-29

Review Title: Milano Thornton - GREY not antique white
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Review Description: Milano Thornton - Antique White 1200mm Traditional Vanity Unit with Double Basin:SKU: BFTR1703AWThis is NOT white, antique white, or creamy white. It is pale GREY! It looks horrible against the neutral bathroom we designed around it and as over 30 days (not unpacked until ready to be fitted) can't return it. Waste of £800. Need to be replaced. Gutted. Emailed Big Bathroom for their view.