Introduction:
Big Bathroom Shop is an online retailer offering a vast array of bathroom products. With over 20 years of experience in the industry, this UK-based company has become a leading supplier of bathroom accessories, from small items such as taps and mirrors to complete bathroom suites.
Pros:
Big Bathroom Shop has a user-friendly website, a wide range of products, and competitive pricing. Their customer service is highly praised, and they offer a range of payment options, including finance.
Cons:
Some customers have reported that delivery can be slow, and some items may be out of stock. Additionally, while Big Bathroom Shop offers free delivery on orders over £99, there may be additional shipping fees for large or bulky items.
User Experience:
Big Bathroom Shop's website is easy to use, with a clear layout and intuitive navigation. Images are provided for each product, and reviews from previous customers are prominently displayed, providing helpful insights into the quality and features of each item.
Pricing and Value for Money:
Big Bathroom Shop offers competitive pricing across their range of products, with discounts and promotions frequently available. They offer a price match guarantee, ensuring that customers get the best value for their money.
Alternatives:
Big Bathroom Shop's main competitors include Victorian Plumbing, Bathstore, and Total Bathrooms. Each of these retailers offers a similar range of products and competitive pricing.
Customer Service:
Big Bathroom Shop's customer service is highly rated, with a dedicated customer service team available via phone, email, and live chat. They also offer a comprehensive online help centre, with answers to frequently asked questions and detailed product information.
Product Quality and Selection:
Big Bathroom Shop offers a wide range of products from top brands, including both modern and traditional styles. Their products are of a high quality and are backed by manufacturer warranties.
Website Usability:
Big Bathroom Shop's website is simple to use, with clear menus and search functionality. Product pages provide detailed information, including dimensions, features, and technical specifications. The checkout process is smooth and easy to navigate.
Returns and Exchanges:
Big Bathroom Shop offers a no-quibble 30-day returns policy, with unused items able to be returned for a full refund or exchange. They also offer a free returns service via CollectPlus.
Promotions and Discounts:
Big Bathroom Shop frequently offers promotions and discounts, including price reductions and free gifts with purchases. They also offer a loyalty scheme, where customers can earn points with each purchase that can be redeemed for discounts on future orders.
Reputation:
Big Bathroom Shop has a good reputation in the industry, with positive customer reviews and a high rating on Trustpilot. They are also a member of the Furniture Industry Research Association, demonstrating their commitment to customer satisfaction and product quality.
Payment Options:
Big Bathroom Shop offers a range of payment options, including credit card, PayPal, and financing options through DivideBuy. They also offer a price match guarantee, ensuring customers get the best value for their money.
Loyalty Programs:
Big Bathroom Shop offers a loyalty scheme, where customers can earn points with each purchase that can be redeemed for discounts on future orders.
Customer Reviews:
Big Bathroom Shop has a high rating on Trustpilot, with positive reviews from satisfied customers. Many customers praise the quality of the products and the helpfulness of the customer service team.
Community Involvement:
Big Bathroom Shop is committed to giving back to the community, regularly donating to local charities and supporting community events.
Shipping and Costs:
Big Bathroom Shop offers free delivery on orders over £99, with standard delivery taking 2-5 working days. They also offer next-day delivery and premium delivery options at an additional cost. Shipping for large or bulky items may incur additional fees.
