Users Voice for Bigcommerce

90% users rated Terrible
2% users rated Poor
0% users rated Average
3% users rated Very Good
4% users rated Excellent
Pie Chart Review Representation for Bigcommerce
Bigcommerce Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 18 Jun 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 4.6 2.8 5 1 4.3
Nov 2022 5 4.2 2 5 5 2.4
Dec 2022 5 5 5 5 2 5
Jan 2023 1 3.6 5 5 5 1.7
Mar 2023 1 5 1.8 5 1 5
Line Chart for Rating of peer stores

bigcommerce.com

mahabis.com

shein.com

industrybuying.com

amiclubwear.com

lookfantastic.com

Detailed Bigcommerce Review by

Introduction

Bigcommerce is an ecommerce platform that offers a plethora of features for businesses looking to set up an online store. It was founded in 2009 and has since grown to host over 90,000 online stores, making it a popular choice for small and medium businesses.

Pros

One of the key benefits of using Bigcommerce is the platform's scalability. The platform can handle stores ranging from small start-ups to large, enterprise-level businesses. Additionally, Bigcommerce provides users with a range of built-in features, including product and inventory management, SEO optimization, and marketing tools. The platform also offers a range of themes and templates, making it easy to customize your online store to your branding.

Cons

One potential drawback of Bigcommerce is its pricing structure. While it does offer a 15-day free trial, its paid plans can be more expensive compared to other ecommerce platforms. Additionally, some users have found the interface to be overwhelming, especially for beginners.

User Experience

Bigcommerce has a user-friendly interface that makes it easy for users to navigate through the platform. The platform provides step-by-step instructions for setting up a store, and the customizable dashboard allows users to view all of their store's details in one place.

Pricing and Value for Money

Bigcommerce has a range of pricing plans to cater to different business needs. The plans start at $29.95/month and go up to $299.95/month for the Enterprise plan. While pricing may be higher than other ecommerce platforms, Bigcommerce's feature-rich platform provides users with value for their money.

Alternatives

Some alternatives to Bigcommerce include Shopify, WooCommerce, and Magento. Each platform has its own unique set of features, and businesses should evaluate their individual needs before choosing a platform.

Customer Service

Bigcommerce provides users with 24/7 support via phone, email, and live chat. The platform also provides users with a knowledge base and community forum, making it easy to find answers to common questions.

Product Quality and Selection

Bigcommerce has a range of options for businesses to showcase their products. The platform's built-in product management system makes it easy to add and edit products. Additionally, Bigcommerce provides users with the ability to sell physical and digital products.

Website Usability

Bigcommerce provides users with a range of customizable themes and templates to create a unique online store. The platform also provides users with an easy-to-use drag-and-drop editor, making it easy to build and modify pages.

Returns and Exchanges

Bigcommerce provides users with the ability to create customizable return and exchange policies for their online stores. The platform also integrates with popular shipping carriers, making it easy to manage returns and exchanges.

Promotions and Discounts

Bigcommerce provides users with a range of promotional and discount tools, including discount codes and gift cards. The platform also integrates with popular marketing tools, making it easy to create and manage promotions.

Reputation

Bigcommerce has a strong reputation in the ecommerce industry for providing a feature-rich platform that caters to businesses of all sizes. Additionally, it has received positive reviews from customers for its user-friendly interface and customer support.

Payment Options

Bigcommerce integrates with a range of popular payment gateways, including PayPal, Stripe, and Square. Additionally, the platform also offers its own payment gateway, which allows users to accept credit card payments.

Loyalty Programs

Bigcommerce provides users with the ability to create and manage loyalty programs for their customers. The platform also integrates with popular loyalty program apps, making it easy to reward and incentivize customers.

Customer Reviews

Bigcommerce has received positive reviews from customers, with many citing the platform's user-friendly interface, multi-channel integration, and customer support.

Community Involvement

Bigcommerce has an active community forum where users can connect and share their experiences. Additionally, the platform regularly hosts webinars and events to share updates and insights.

Shipping and Costs

Bigcommerce integrates with a range of popular shipping carriers, making it easy to manage and track shipments. Additionally, the platform offers real-time shipping rates, which automatically calculates shipping costs based on the carrier and destination.

Bigcommerce Recent User Reviews

User Rating

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Reviewer Name: Ernie James Paris

Review Submission Date: 2023-01-04

Review Title: Never got beyond building a storefront.
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Review Description: Never got beyond building a storefront.I give up trying to sell online. Not worth the trouble being unable to get a storefront up and running day after day of multiple customer service calls and watching endless videos.

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Reviewer Name: Antonio Margariti

Review Submission Date: 2022-12-19

Review Title: Failed from the very first moment
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Review Description: I read about good things about bigcommerce and when i decided to start my store i got this message: 'error occurred, please contact support'. I tried to contact support but not available, only useless bot...PATHETIC

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Reviewer Name: James D

Review Submission Date: 2022-12-15

Review Title: I reserve 1 star reviews for shady…
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Review Description: I reserve 1 star reviews for shady companies that do not stand behind their product. 1 star it is. We really regret moving to this platform. Our website server has been down for 24 hours and multiple times. They refuse to compensate for downtime and you have no choice to host your site outside their servers. Customer support has been very poor, website down, email down - all due to bad support on top of the server downtime. I really dislike this company and warn others to move on to something more reliable.

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Reviewer Name: Steven Ingram

Review Submission Date: 2022-12-06

Review Title: Big Commecre is an expensive, mediocre platform..
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Review Description: We would usually put all our orders into the Bigcommerce platform. And of course they have your CC on file, so they charge away. Pretty soon we were up to near 500 USD per month for a fairly mediocre ecommerce platform. Stopped adding any in house orders and the monthly amounts charged on the platform plunged, but they have it rigged so it will take forever to get your monthly costs down. There are many more options out there for ecommerce platforms. Stay away from these guys.

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Reviewer Name: Davina Prasad

Review Submission Date: 2022-11-15

Review Title: DO NOT USE UNLESS ABSOLUTELY NECESSARY
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Review Description: DO NOT USE UNLESS ABSOLUTELY NECESSARY! THEY WILL NOT NOTIFY YOU ABOUT ANY INVOICES AND ONE DAY YOU WILL NOT BE ABLE TO ACCESS YOUR STORE AND IT WILL DISAPPEAR! THEY WILL LOCK YOUR DOMAIN SO THAT YOU CANNOT USE IT AS WELL!!!!!!!! USE SHOPIFY IF YOU CAN!!!!!!! AT LEAST THEY TELL YOU A DATE/TIME WHEN YOU WILL BE INVOICED/CHARGED!!!!!!!!!!!!!!!!!!!!

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Reviewer Name: Inde Zone

Review Submission Date: 2022-11-14

Review Title: Service needs work
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Review Description: Service needs work. Their solutions to problems they create is to buy worthless apps. Not impressed. The platforms falling apart.

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Reviewer Name: Melissa Godwin (Math Tutorials)

Review Submission Date: 2022-11-10

Review Title: SCAMMY AND SHADY
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Review Description: SCAMMY DON'T DO IT!!! BC transcript clearly shows where I requested to cancel the account well before the trial ended. The rep said he would "forward the request to the proper department". My account was not cancelled. Hard to contact on phone. Finally phone rep said same thing "cancellation process" forward to correct department, etc etc SHADY SHADY

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Reviewer Name: Paquerette

Review Submission Date: 2022-11-03

Review Title: Terrible
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Review Description: Terrible. You can't speak to anyone for support, either online form, chat or phone (put me on hold for 10mns...just gave up in the end...), called back, someone hang up on me. Called back again, they told me I would receive an email to confirm the cancellation, never received it...In the end I told them I would report them if money was taken from my account again, finally they replied....Says it all....

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Reviewer Name: Marci Cannon Briggs

Review Submission Date: 2022-10-19

Review Title: This company is ridiculous!!!We have…
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Review Description: This company is ridiculous!!!We have had this account 2 years and every year they overbill us by thousands. Never call back, never resolve the issue, I have to dispute it with the CC company. Again this year even though we called prior to our renewal, once again overbilled. Want us to use the credit of $2400 plus on future billings instead of crediting back our CC. It would take us 3 years to use up the credit. NEVER USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Reviewer Name: Vaughn Rice

Review Submission Date: 2022-10-17

Review Title: Tools poor and to boot conned out of £2,000.00
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Review Description: Service and tools poor and to boot conned out of £2,000.00 for a service we never used. Contacted them when we spotted the missing funds and offered a £600.00 refund. Mis sold massively as told they needed bank details to have a look round and we made it very clear we would not be paying for a service we did not use which was accepted. Also cancelled but they had 2 accounts open ?? for usThere Thieves do not use.

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