Bigcommerce User Reviews

Introduction

Bigcommerce is an ecommerce platform that offers a plethora of features for businesses looking to set up an online store. It was founded in 2009 and has since grown to host over 90,000 online stores, making it a popular choice for small and medium businesses.

Pros

One of the key benefits of using Bigcommerce is the platform's scalability. The platform can handle stores ranging from small start-ups to large, enterprise-level businesses. Additionally, Bigcommerce provides users with a range of built-in features, including product and inventory management, SEO optimization, and marketing tools. The platform also offers a range of themes and templates, making it easy to customize your online store to your branding.

Cons

One potential drawback of Bigcommerce is its pricing structure. While it does offer a 15-day free trial, its paid plans can be more expensive compared to other ecommerce platforms. Additionally, some users have found the interface to be overwhelming, especially for beginners.

User Experience

Bigcommerce has a user-friendly interface that makes it easy for users to navigate through the platform. The platform provides step-by-step instructions for setting up a store, and the customizable dashboard allows users to view all of their store's details in one place.

Pricing and Value for Money

Bigcommerce has a range of pricing plans to cater to different business needs. The plans start at $29.95/month and go up to $299.95/month for the Enterprise plan. While pricing may be higher than other ecommerce platforms, Bigcommerce's feature-rich platform provides users with value for their money.

Alternatives

Some alternatives to Bigcommerce include Shopify, WooCommerce, and Magento. Each platform has its own unique set of features, and businesses should evaluate their individual needs before choosing a platform.

Customer Service

Bigcommerce provides users with 24/7 support via phone, email, and live chat. The platform also provides users with a knowledge base and community forum, making it easy to find answers to common questions.

Product Quality and Selection

Bigcommerce has a range of options for businesses to showcase their products. The platform's built-in product management system makes it easy to add and edit products. Additionally, Bigcommerce provides users with the ability to sell physical and digital products.

Website Usability

Bigcommerce provides users with a range of customizable themes and templates to create a unique online store. The platform also provides users with an easy-to-use drag-and-drop editor, making it easy to build and modify pages.

Returns and Exchanges

Bigcommerce provides users with the ability to create customizable return and exchange policies for their online stores. The platform also integrates with popular shipping carriers, making it easy to manage returns and exchanges.

Promotions and Discounts

Bigcommerce provides users with a range of promotional and discount tools, including discount codes and gift cards. The platform also integrates with popular marketing tools, making it easy to create and manage promotions.

Reputation

Bigcommerce has a strong reputation in the ecommerce industry for providing a feature-rich platform that caters to businesses of all sizes. Additionally, it has received positive reviews from customers for its user-friendly interface and customer support.

Payment Options

Bigcommerce integrates with a range of popular payment gateways, including PayPal, Stripe, and Square. Additionally, the platform also offers its own payment gateway, which allows users to accept credit card payments.

Loyalty Programs

Bigcommerce provides users with the ability to create and manage loyalty programs for their customers. The platform also integrates with popular loyalty program apps, making it easy to reward and incentivize customers.

Customer Reviews

Bigcommerce has received positive reviews from customers, with many citing the platform's user-friendly interface, multi-channel integration, and customer support.

Community Involvement

Bigcommerce has an active community forum where users can connect and share their experiences. Additionally, the platform regularly hosts webinars and events to share updates and insights.

Shipping and Costs

Bigcommerce integrates with a range of popular shipping carriers, making it easy to manage and track shipments. Additionally, the platform offers real-time shipping rates, which automatically calculates shipping costs based on the carrier and destination.