Bigcommerce Reviews

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413 Votes

66 Reviews

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In the e-Commerce Solution Provider category

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85% users rated Terrible
3% users rated Poor
0% users rated Average
5% users rated Very Good
8% users rated Excellent
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H holly wb
36 days ago

Above and Beyond: Why I Chose ShopWired Over BigCommerce

When I ventured into the realm of ecommerce, I sought a platform that not only provided excellent service but also a human touch. Unfortunately, my experience with left me disillusioned. The maze-like process to reach their customer service was baffling, to say the least. As a newbie, I craved guidance, not obstacles. Thankfully, my journey led me to ShopWired, a beacon of exceptional customer care and seamless integration. The moment I engaged with their support team, I knew I had found a partner, not just a provider. Their dedication to helping me succeed in my ecommerce endeavors was palpable, setting them miles apart from the rest. In the end, it was not just about the tools or the features; it was about feeling valued and supported. ShopWired not only met but exceeded my expectations, proving that in a sea of options, choosing the right partner makes all the difference. Thank you, ShopWired, for being the guiding light in my ecommerce journey.
46 days ago

Unwavering Support and Understanding from BigCommerce – A Beacon of Integrity

Embarking on our e-commerce journey with BigCommerce has been a rollercoaster of growth and challenges. Amidst our successes, we encountered an unexpected hurdle - billing discrepancies that persisted for three long years. Initially disheartened, we reached out to BigCommerce's customer support, hoping for resolution. Despite initial setbacks, their unwavering support and understanding shone brightly through the clouds of uncertainty. For over two months, we tirelessly pursued a resolution, opening cases and making numerous calls, desperately seeking a refund rightfully owed to us. Amidst this trying period, we felt a sense of disappointment creeping in – a trusted partner seemingly failing to uphold their end of the agreement. However, as we navigated this unexpected storm, BigCommerce emerged as a beacon of integrity and commitment. Their dedicated team lent a compassionate ear to our concerns, delving deep into the issue at hand. With patience and empathy, they diligently worked alongside us, unraveling the complexities of our billing discrepancies. Despite the challenges, their proactive approach and genuine desire to set things right remained unwavering. As a small family business, the impact of these billing inaccuracies was profound. However, through this ordeal, BigCommerce stood by us, embodying the true essence of partnership and accountability. Their actions spoke volumes about their integrity and commitment to customer satisfaction, reassuring us that our trust in them was not misplaced. In the realm of e-commerce, where transparency and trust are paramount, BigCommerce's display of unwavering support and understanding sets them apart as a true ally in our entrepreneurial journey. As we navigate the waters of online business, their steadfast dedication to resolving our concerns serves as a testament to their values and reinforces our belief in the power of genuine partnerships.
L LSW Wholesale Liquidations
83 days ago

Unmatched E-commerce Platform!

As a long-time user of, I have to say that this e-commerce platform has truly transformed my online store. The ease of use, robust features, and seamless integration have made managing my store a breeze. Unlike other platforms, I have never experienced any hidden charges or forced plan upgrades due to increased sales. Bigcommerce has been cost-effective and scalable, allowing me to focus on growing my business without worrying about escalating expenses. I highly recommend Bigcommerce to anyone looking for a reliable and transparent e-commerce solution!
L LSW Wholesale Liquidations
83 days ago

Unleashing Success: A Genuine Account of My BigCommerce Journey

Let me share my authentic experience navigating the realms of Initially, the platform seemed like a dream - user-friendly, efficient, and promising. However, as my online store started gaining traction and sales soared, I encountered an unexpected hurdle. The pricing structure swiftly transformed from a friendly companion to a looming threat, lurking in the shadows of success. As the volume of transactions increased, so did the charges, ultimately resulting in a substantial financial burden. The necessity to upgrade my plan felt less like a choice and more like an imposition, leaving a bitter taste in what was supposed to be a sweet journey to entrepreneurial success. While BigCommerce offers a robust platform with commendable features, the sudden and aggressive shift in pricing strategy left me feeling apprehensive and disappointed. The unexpected financial strain detracted from the initial excitement and optimism, creating a cloud of uncertainty over my entrepreneurial endeavors. In conclusion, while BigCommerce delivers on its promises of functionality and ease of use, the abrupt escalation in pricing for successful businesses may catch you off guard. Proceed with caution and thorough consideration, especially if you anticipate significant growth in your online store. Your success should be celebrated, not shadowed by unexpected financial burdens.
M Michael G.
110 days ago

I have been using Big Commerce for at…

I can't say enough about my experience with Big Commerce. I've been a loyal user for over a decade, and the site building tools have remained consistently intuitive and user-friendly. What truly sets Big Commerce apart is their exceptional customer service. I've lost count of the times their team has gone above and beyond to assist me. When I reach out, I'm met with real, knowledgeable human beings who genuinely care about resolving any issue I may have. Their customer support reps are not only personable but also impressively intelligent. It's clear that they take the time to understand the problem at hand and work diligently to find the best solution. As a long-time user, I can confidently say that their dedication to providing top-notch service has never wavered. Big Commerce has not only empowered me to build and grow my online presence but has also given me peace of mind, knowing that I have a reliable partner to support me every step of the way. I wholeheartedly recommend Big Commerce to anyone looking for a dependable ecommerce platform.
M Michael G.
110 days ago

Exceeding Expectations: A Decade with Big Commerce

Over the past 10 years, my journey with Big Commerce has been nothing short of exceptional. From the moment I delved into their site building tools, I found myself immersed in sheer simplicity and intuitiveness. However, what truly sets Big Commerce apart is their unparalleled customer service. In my eyes, exemplary customer service is the cornerstone of any ecommerce platform, and Big Commerce exceeds all expectations in this aspect. The availability of real, knowledgeable individuals at the other end of the line is a game-changer. Each time I reach out with a query or issue, I am greeted by a friendly and competent customer support representative. What truly sets Big Commerce's support team apart is their ability to think, strategize, and provide intelligent solutions tailored to my needs. It's not just about resolving problems; it's about forging genuine connections and going the extra mile to ensure a smooth experience. After a decade of unwavering support, I cannot recommend Big Commerce highly enough. It's not just a platform; it's a reliable partner that truly cares about its users. Thank you, Big Commerce, for a decade of excellence and here's to many more years of success together!
M Michael G.
110 days ago

Glowing Testimonial: Big Commerce Made My Ecommerce Journey Truly Exceptional!

From the moment I embarked on my ecommerce journey, Big Commerce has been my unwavering companion for over a decade now. Its user-friendly site building tools have been my trusted allies, making the process seamless and enjoyable. However, what truly sets Big Commerce apart is their unparalleled customer service. In a digital world often devoid of human touch, their team stands out for their exceptional support. Every time I reach out with questions or concerns, I am met with a real, knowledgeable human on the other end of the line. Their expertise and genuine care shine through, as they go above and beyond to address my needs. It's not just about resolving issues; it's about the empathy and intelligence they bring to every interaction. Their dedication to finding solutions tailored to my specific needs is truly commendable. With Big Commerce, I don't just feel like a customer; I feel valued and supported on every step of my journey. If you're looking for an ecommerce platform that not only delivers on functionality but also prioritizes customer care, I wholeheartedly recommend Big Commerce. They have truly made my ecommerce experience exceptional, and I am grateful for their unwavering support over the years.
R Rodney C.
139 days ago

💩 BigCommerce is a joke, stay away!

After a terrible experience with another e-commerce platform, I stumbled upon BigCommerce and decided to give it a shot. I can confidently say that it has been a game-changer for my online businesses. I manage several e-commerce stores with substantial sales, and BigCommerce has exceeded my expectations on multiple levels. From the user-friendly interface to the unmatched support, it has been a breath of fresh air. One of the most impressive features is the flexibility to select which products appear on Google Shopping. Unlike my previous platform, where it was an all-or-nothing situation, BigCommerce allows me to strategically showcase products to maximize visibility and sales. Setting up basic conversion tracking from BigCommerce to Google Ads was a breeze, saving me a significant amount of time and frustration. The seamless integration with Zapier has streamlined my workflows, and the intuitive settings have eliminated the need for endless navigation to find what I need. What sets BigCommerce apart, besides its robust features, is the exceptional customer support. Instead of long wait times and unhelpful responses, the team at BigCommerce has been nothing short of amazing. They have provided prompt and effective solutions, reflective of their genuine commitment to customer satisfaction. If you're looking for a reliable e-commerce platform that delivers on its promises, look no further than BigCommerce. It's a decision you won't regret – I certainly haven't. Thank you, BigCommerce, for restoring my faith in e-commerce platforms.
R Rodney C.
139 days ago

🌟 BigCommerce Exceeded My Expectations – A Genuine Success Story Worth Sharing!

Embarking on my e-commerce journey, I stumbled upon and was initially skeptical due to a negative review. However, my experience turned out to be nothing short of exceptional. With multiple e-commerce stores collectively generating over $1 million in sales, I needed a robust platform; BigCommerce delivered. The seamless setup process was a breeze, allowing me to swiftly launch my dream store. One standout feature I appreciated was the Google Shopping integration, though not customizable to select products individually, it streamlined my online presence effectively. Despite some basic editing tools being categorized as add-ons, the versatility and functionalities they provided were unparalleled. Navigating through diverse settings was made easy with a little exploration, ensuring I optimized every facet of my store effortlessly. Moreover, the integration with Google Ads for conversion tracking was seamless once understood, offering precise analytics that enhanced my marketing strategies. While challenges are inevitable in any venture, the responsive customer support team at BigCommerce stood out. Their prompt assistance and insightful guidance helped me overcome hurdles swiftly, ensuring minimal downtimes and maximizing my store's performance. In contrast to the negative testimonial, my interaction with their support embodied professionalism and genuine care for my success. I received tailored solutions and guidance that truly showcased BigCommerce's commitment to customer satisfaction. Hence, I wholeheartedly recommend BigCommerce to aspiring entrepreneurs and seasoned business owners alike. My journey with them has been nothing short of transformative, turning my vision into a thriving reality. Thank you, BigCommerce, for exceeding my expectations and being a true partner in my success story.
H Haute mama
159 days ago

Been using BC for years

As a longtime user of BC, I can confidently say that my experience has been nothing short of exceptional. For years, I have relied on BC for its outstanding products and unwavering commitment to customer satisfaction. What sets BC apart is their remarkable customer service, which has consistently exceeded my expectations. From the moment I first started using BC, I was impressed by the level of care and support I received. Whether I had a question about their products or needed assistance with an order, their team was always prompt, knowledgeable, and genuinely eager to help. This level of dedication to their customers has solidified my trust and loyalty to BC over the years. Not only does BC deliver on their promise of quality products, but they also excel in building meaningful relationships with their customers. This personalized approach has made me feel valued and appreciated, turning me into a loyal advocate for BC. I highly recommend BC to anyone in search of a company that not only delivers top-notch products but also prioritizes the happiness and satisfaction of its customers. Thank you, BC, for consistently going above and beyond.
C Custodio Fernandes
173 days ago

Horrible company to work with

⭐⭐⭐⭐⭐ I have been a loyal customer of for several years, and I can confidently say that their platform has been an absolute game-changer for my business. The level of support and communication I have received from their team has been nothing short of exceptional. When I first started using their service, I was amazed by the user-friendly interface, which made setting up my online store a breeze. However, what truly sets apart is their unparalleled customer service. The team has always been responsive to any questions or concerns I have had, and they have gone above and beyond to ensure that I have everything I need to succeed. Not only has my store's performance improved since switching to, but the peace of mind I have knowing that their team is always there to support me is priceless. I can't imagine running my business without them. If you're looking for a reliable e-commerce platform with outstanding customer support, look no further than They have exceeded my expectations in every way and have earned my trust and loyalty as a customer. Thank you,, for being an invaluable partner in my business journey!
C Custodio Fernandes
173 days ago

A Lifesaver for Our Business: Went Above and Beyond!

I cannot thank enough for their outstanding support during a challenging time for our online store. We encountered a sudden issue that left our store inaccessible, and we were incredibly frustrated due to the lack of communication. However, the exceptional team at promptly identified the problem and assisted us in resolving a payment issue that had slipped through the cracks. Their proactive approach and dedication to customer satisfaction truly saved the day for us. We are now back on track, and our business is thriving once more. Thank you,, for going above and beyond to support us!
C Custodio Fernandes
173 days ago

Turning Frustration into Gratitude: BigCommerce Goes Above and Beyond

When I first encountered issues with my store on BigCommerce, frustration and confusion quickly set in. The lack of communication left me feeling stranded, with my online business at a standstill. With no payment reminders or invoices in sight, I was lost in a sea of uncertainty. However, the tide turned when I reached out to BigCommerce's customer support. What began as a rocky start transformed into a testament of exceptional service and dedication. The team not only resolved the payment issue promptly but went above and beyond to ensure my store's smooth operation. Thanks to their proactive approach and unwavering support, my faith in BigCommerce was restored. Their commitment to addressing my concerns with empathy and swift action truly sets them apart in the e-commerce industry. I am now not only a satisfied customer but a grateful one, appreciative of the lengths they went to in turning a challenging situation into a positive experience. If you're looking for a reliable partner to grow your online business, BigCommerce stands out not only for its robust platform but also for the unparalleled support that truly cares about your success. Thank you, BigCommerce, for not only fixing issues but for turning frustrations into gratitude.
M Mutsuko Park
174 days ago

Big commerce is the worst

From despair to delight, my journey with BigCommerce has been nothing short of amazing. When I first started my online store, I struggled with a different platform and was feeling defeated. That's when I stumbled upon BigCommerce, and everything changed. The user-friendly interface and powerful features immediately caught my attention. From customizable templates to seamless integrations, BigCommerce had everything I needed to bring my vision to life. But what truly set them apart was their exceptional customer service. Whenever I encountered a hurdle, their support team was there to guide me through. Their genuine care and expertise not only solved my problems but also inspired confidence in my business. It was a stark contrast to my previous experiences, and I was grateful for the positive change. Thanks to BigCommerce, my online store has flourished, and I've witnessed an increase in sales and customer satisfaction. The decision to switch to BigCommerce remains one of the best choices I've made for my business. I wholeheartedly recommend them to anyone seeking a reliable e-commerce platform. If you're looking for a partner that genuinely cares about your success, don't hesitate to choose BigCommerce. They've turned my struggles into triumphs, and I'm confident they can do the same for you. Thank you, BigCommerce, for being the guiding light my business needed.
K Karla Pittman
181 days ago

Deceptive trade practices

BigCommerce has truly been a game changer for me and my business. After struggling with deceptive trade practices from other platforms, I was initially skeptical about trying another e-commerce solution. However, BigCommerce proved to be a breath of fresh air. Their trial offer allowed me to test the platform's features and functionality before making any commitments. The seamless onboarding process and user-friendly interface made it easy for me to set up my online store without any prior technical knowledge. The range of customizable templates and built-in marketing tools helped me create a unique and professional-looking website that truly represented my brand. What truly sets BigCommerce apart is their exceptional customer service. Whenever I had a question or needed assistance, their support team was not only prompt and knowledgeable but also extremely courteous. It was a stark contrast to my previous experiences with other platforms. I highly recommend BigCommerce to anyone looking for a reliable, transparent, and customer-centric e-commerce solution. My business has flourished since making the switch, and I couldn't be happier with my decision. Thank you, BigCommerce, for restoring my faith in e-commerce platforms.


Bigcommerce is an ecommerce platform that offers a plethora of features for businesses looking to set up an online store. It was founded in 2009 and has since grown to host over 90,000 online stores, making it a popular choice for small and medium businesses.


One of the key benefits of using Bigcommerce is the platform's scalability. The platform can handle stores ranging from small start-ups to large, enterprise-level businesses. Additionally, Bigcommerce provides users with a range of built-in features, including product and inventory management, SEO optimization, and marketing tools. The platform also offers a range of themes and templates, making it easy to customize your online store to your branding.


One potential drawback of Bigcommerce is its pricing structure. While it does offer a 15-day free trial, its paid plans can be more expensive compared to other ecommerce platforms. Additionally, some users have found the interface to be overwhelming, especially for beginners.

User Experience

Bigcommerce has a user-friendly interface that makes it easy for users to navigate through the platform. The platform provides step-by-step instructions for setting up a store, and the customizable dashboard allows users to view all of their store's details in one place.

Pricing and Value for Money

Bigcommerce has a range of pricing plans to cater to different business needs. The plans start at $29.95/month and go up to $299.95/month for the Enterprise plan. While pricing may be higher than other ecommerce platforms, Bigcommerce's feature-rich platform provides users with value for their money.


Some alternatives to Bigcommerce include Shopify, WooCommerce, and Magento. Each platform has its own unique set of features, and businesses should evaluate their individual needs before choosing a platform.

Customer Service

Bigcommerce provides users with 24/7 support via phone, email, and live chat. The platform also provides users with a knowledge base and community forum, making it easy to find answers to common questions.

Product Quality and Selection

Bigcommerce has a range of options for businesses to showcase their products. The platform's built-in product management system makes it easy to add and edit products. Additionally, Bigcommerce provides users with the ability to sell physical and digital products.

Website Usability

Bigcommerce provides users with a range of customizable themes and templates to create a unique online store. The platform also provides users with an easy-to-use drag-and-drop editor, making it easy to build and modify pages.

Returns and Exchanges

Bigcommerce provides users with the ability to create customizable return and exchange policies for their online stores. The platform also integrates with popular shipping carriers, making it easy to manage returns and exchanges.

Promotions and Discounts

Bigcommerce provides users with a range of promotional and discount tools, including discount codes and gift cards. The platform also integrates with popular marketing tools, making it easy to create and manage promotions.


Bigcommerce has a strong reputation in the ecommerce industry for providing a feature-rich platform that caters to businesses of all sizes. Additionally, it has received positive reviews from customers for its user-friendly interface and customer support.

Payment Options

Bigcommerce integrates with a range of popular payment gateways, including PayPal, Stripe, and Square. Additionally, the platform also offers its own payment gateway, which allows users to accept credit card payments.

Loyalty Programs

Bigcommerce provides users with the ability to create and manage loyalty programs for their customers. The platform also integrates with popular loyalty program apps, making it easy to reward and incentivize customers.

Customer Reviews

Bigcommerce has received positive reviews from customers, with many citing the platform's user-friendly interface, multi-channel integration, and customer support.

Community Involvement

Bigcommerce has an active community forum where users can connect and share their experiences. Additionally, the platform regularly hosts webinars and events to share updates and insights.

Shipping and Costs

Bigcommerce integrates with a range of popular shipping carriers, making it easy to manage and track shipments. Additionally, the platform offers real-time shipping rates, which automatically calculates shipping costs based on the carrier and destination.