Bigdug Reviews

Voted Good (4/5)

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70 Reviews

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In the Business Services category

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9% users rated Terrible
0% users rated Poor
4% users rated Average
13% users rated Very Good
74% users rated Excellent
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S stu
1 days ago

No problems with BigDug

My review for bigdug.co.uk Excellent prices and a very easy to use website. My order went through without issue and it was delivered promptly. The shelves are very sturdy, simple to put up and should last many years.
A Adam Binks
3 days ago

I ordered shelving and selected next…

My review for bigdug.co.uk I ordered shelving and selected next day delivery. The delivery time was not met, and when I enquired about this, they told me I hadn't selected that option and no refund for their mistake was offered. Poor customer service.
P Pure Retro Fashion
29 days ago

Exceptional Service and Quality Products – My Repeat Experience with BIGDUG

I cannot help but express my gratitude for the outstanding service provided by BIGDUG. Having made not just one, but two purchases from their website, I am thoroughly impressed with the seamless experience and the exceptional quality of their products. The customer service team, in particular, has far exceeded my expectations with their prompt and helpful assistance. Their dedication to ensuring customer satisfaction is truly admirable. I am beyond delighted with my purchases and eagerly look forward to continuing my patronage of BIGDUG for many more occasions. Thank you for consistently delivering excellence.
P Pure Retro Fashion
29 days ago

Why BIGDUG Is My Go-To for Exceptional Service and Quality Products

As a loyal customer of BIGDUG, I can confidently say that my experience with this company has been nothing short of exceptional. I've made two purchases with them so far, and I have every intention of returning for many more in the future. What sets BIGDUG apart is their outstanding customer service, which consistently goes above and beyond expectations. From the moment I first interacted with their team, I was impressed by their professionalism, knowledge, and genuine desire to ensure customer satisfaction. Whether I had a question about their products or needed assistance with my order, they were always prompt, courteous, and incredibly helpful. It's clear that they value their customers and are dedicated to delivering the best possible experience. What's more, the quality of the products I've received from BIGDUG has been nothing short of impressive. Each item I've purchased has exceeded my expectations in terms of durability, functionality, and overall value. It's evident that they take pride in offering high-quality solutions that meet the needs of their customers. Overall, I couldn't be happier with my experiences with BIGDUG. They've earned my trust and loyalty through their consistently outstanding service and top-notch products. If you're looking for a company that truly cares about its customers and delivers on its promises, I highly recommend giving BIGDUG a try. They have certainly set the bar high for what a fantastic shopping experience should be.
P Pure Retro Fashion
29 days ago

I’ve purchased twice with BIGDUG and…

My review for bigdug.co.uk I’ve purchased twice with BIGDUG and will carry on for many more times. Customer services are simply fantastic. Extremely happy.
K Kim Littlewood
30 days ago

Unmatched Quality Shelves and Exceptional Service!

I recently had the pleasure of purchasing shelves from bigdug.co.uk and I must say, I am thoroughly impressed. The shelves are of exceptional quality, sturdy and well-crafted. What's more, the delivery was remarkably quick, and the customer service team was incredibly helpful throughout the whole process. I couldn't be happier with my purchase and the overall experience. I wholeheartedly recommend bigdug.co.uk to anyone in need of top-notch storage solutions. Thank you for exceeding my expectations!
K Kim Littlewood
30 days ago

Shelves are really good quality and the…

My review for bigdug.co.uk Shelves are really good quality and the delivery was pretty quick, customer service very helpful would definitely recommend
G G Bradford
42 days ago

Quick Assembly, Satisfying Results

I can't help but sing praises for Bigdug.co.uk! The ease of assembling their products is truly unmatched. Assembling the storage units for my garage was a breeze, and the end result is not only visually appealing but also highly functional. The reasonable pricing was the cherry on top. I am beyond thrilled with my purchase and would highly recommend Bigdug to anyone in need of top-quality storage solutions.
G G Bradford
42 days ago

Easy to assemble

My review for bigdug.co.uk Easy to assemble, perfect for home (garage) use, good price
O Ole Henriksen
75 days ago

Poor packaging and slapdash delivery

I can't thank BigDug enough for their exceptional customer service. Initially, I had some concerns regarding the packaging and delivery of the shelves I ordered. Unfortunately, some of the items were damaged due to poor packaging and a hasty delivery. However, I was pleasantly surprised by how BigDug handled the situation. They promptly addressed my concerns and credited back the freight cost in light of the damage. Their swift and considerate response truly softened the blow. While I would have preferred to receive the goods in pristine condition, I am grateful for BigDug's professionalism and willingness to make things right. It's evident that they value their customers and prioritize customer satisfaction. Thank you, BigDug, for your outstanding customer service and for going above and beyond to rectify the situation. I wholeheartedly appreciate your dedication to ensuring a positive customer experience.
O Ole Henriksen
75 days ago

Poor packaging and slapdash delivery

My review for bigdug.co.uk As with an earlier delivery from this firm, the shelves I ordered arrived poorly packaged, in particular round the ends and corners. Some shelves were damaged as a result. The delivery was also slipshod, with the packages dumped unceremoniously in the rain and no notice given that they had arrived. There is a door a few feet away from where the packages were strewn, which other deliveries have no difficulty knocking on. UPDATE: BigDug credited back the freight cost in lieu of the damage, which softens the blow, but I'd still rather have received the goods in pristine condition.
O Ole Henriksen
75 days ago

Poor packaging and slapdash delivery

My review for bigdug.co.uk As with an earlier delivery from this firm, the shelves I ordered arrived poorly packaged, in particular round the ends and corners. Some shelves were damaged as a result. The delivery was also slipshod, with the packages dumped unceremoniously in the rain and no notice given that they had arrived. There is a door a few feet away from where the packages were strewn, which other deliveries have no difficulty knocking on. UPDATE: BigDug credited back the freight cost in lieu of the damage, which softens the blow, but I'd still rather have received the goods in pristine condition.
J Jonathan Hitchcock
75 days ago

Exceptional Quality and Service – Highly Recommend!

I cannot express how satisfied I am with my experience with bigdug.co.uk. I recently purchased a large quantity of pallet trucks for my warehouse operations, and they have exceeded my expectations in terms of quality and durability. What really sets BigDug apart is their exceptional customer service and aftercare. When I encountered an issue with a few of the pallet trucks after 12 months, the team at BigDug went above and beyond to assist me. They provided prompt and effective solutions, ensuring that my warehouse operations were not disrupted. The pallet trucks have had consistent and heavy use, yet they still look and perform like new. The piston seals have held up perfectly, which speaks volumes about the superior quality of BigDug products. I am truly impressed by the reliability and durability of the pallet trucks, and I have full confidence in BigDug's products for my future warehouse needs. I highly recommend BigDug to anyone in need of top-notch warehouse equipment and outstanding customer service. Thank you, BigDug, for setting the bar high in the industry!
J Jonathan Hitchcock
75 days ago

Unreliable Products and Disappointing Aftercare

I am deeply disappointed with my experience with bigdug.co.uk. After purchasing a large quantity of pallet trucks, I was disheartened to find that approximately 50% of them failed within just 12 months. Despite their minimal usage and seemingly new appearance, the piston seals had already deteriorated, rendering the trucks unusable. To make matters worse, I was informed that no service kits were available, and since the failure occurred after the 12-month warranty had lapsed, I was denied any further assistance. This lack of support and unwillingness to address the issue left me feeling let down and frustrated. As a result of this subpar quality and inadequate aftercare, I have made the decision to refrain from using BigDug products in our warehouses in the future. It's truly disappointing to have invested in equipment that proved to be so unreliable and to have received such poor post-purchase support.
J Jonathan Hitchcock
75 days ago

50% failure rate within 18 months

My review for bigdug.co.uk A large amount of pallet trucks were purchased and approximately 50% of these failed shortly after 12 months. We have been told there are no service kits available and due to this passing the 12 month warranty, no further assistance would be given. These pallet trucks have had little use, look new but the piston seals have gone. We will not be using BigDug products in our warehouses in the future due to the quick failure rate and poor aftercare.

Introduction

Bigdug.co.uk is a leading retailer of industrial and commercial storage solutions in the UK. With a vast selection of shelving, racking, and storage equipment, the site is a one-stop-shop for businesses looking to organise their workspace.

Pros and Cons

Pros:
  • Wide range of storage solutions to choose from
  • Free delivery on orders over ?999
  • Competitive prices
  • Excellent customer service
  • Frequent promotions and discounts
Cons:
  • No international shipping options
  • Not all products have customer reviews
  • Loyalty program limited to account customers

User Experience

Bigdug.co.uk has a clean and organised website design that makes it easy to navigate and find the perfect storage solutions for your business. The search function is effective, and the product pages provide detailed information on dimensions, weight capacity, and material. Loading times are quick, and the checkout process is straightforward.

Pricing and Value for Money

Bigdug.co.uk offers competitive pricing for its wide range of products. While some items may be more expensive than others, the website provides regular promotions and discounts (such as free delivery on orders over ?999) that can help save you money.

Alternatives

For businesses looking for other options in the storage industry, other UK-based sites include ShelvingDirect.co.uk, Racking.com, and RapidRacking.com.

Customer Service

Bigdug.co.uk has received positive reviews for its customer service, with friendly and knowledgeable staff available to help with any enquiries. The site also provides a live chat feature for instant assistance, as well as a phone number and email address for general enquiries.

Product Quality and Selection

Bigdug.co.uk offers a vast selection of storage solutions, ranging from heavy-duty racking systems to janitorial trolleys. The products are made from high-quality materials and have detailed product descriptions to aid in your purchase decision.

Website Usability

The site is easy to use and responsive, with fast loading times and an intuitive navigation system. The search function is also effective, and users can filter results by price, category, and brand.

Returns and Exchanges

Bigdug.co.uk offers a 30-day returns policy, providing the item is in its original packaging and condition. The refund process is quick and easy, with funds typically returned within 14 days of the item being received.

Promotions and Discounts

The website provides regular promotions and discounts on its products, including free delivery on orders over ?999 and up to 50% off selected items. Signing up for their newsletter also provides regular updates on the latest deals and offers.

Reputation

Bigdug.co.uk has a strong reputation in the industry, with positive reviews for its customer service and product quality. The website has also won several industry awards for its excellent service.

Payment Options

The website accepts a range of payment options, including credit/debit card, PayPal, and invoice. Invoice payments are available for account customers only.

Loyalty Programs

Bigdug.co.uk offers a loyalty program for account customers only, providing access to exclusive offers and discounts.

Customer Reviews

While not all products have customer reviews, the ones that do are overwhelmingly positive, with high ratings for product quality and customer service.

Community Involvement

Bigdug.co.uk has a commitment to the environment, with an emphasis on sustainability and responsible waste management. The site also engages with various community initiatives and charities.

Shipping and Costs

The website offers free delivery on orders over ?999 (excluding VAT), with standard delivery costing ?10 (excluding VAT) for orders under that amount. Delivery times typically range from 2-5 working days, depending on the item and location. Currently, the website only provides shipping to the UK. In conclusion, Bigdug.co.uk is a reliable, trustworthy, and affordable option for businesses looking for storage solutions. With a vast selection of products and excellent customer service, the website is a great resource for businesses looking to maximise their workspace efficiency.