Introduction
Bigdug.co.uk is a leading retailer of industrial and commercial storage solutions in the UK. With a vast selection of shelving, racking, and storage equipment, the site is a one-stop-shop for businesses looking to organise their workspace.
Pros and Cons
Pros:
- Wide range of storage solutions to choose from
- Free delivery on orders over £999
- Competitive prices
- Excellent customer service
- Frequent promotions and discounts
Cons:
- No international shipping options
- Not all products have customer reviews
- Loyalty program limited to account customers
User Experience
Bigdug.co.uk has a clean and organised website design that makes it easy to navigate and find the perfect storage solutions for your business. The search function is effective, and the product pages provide detailed information on dimensions, weight capacity, and material. Loading times are quick, and the checkout process is straightforward.
Pricing and Value for Money
Bigdug.co.uk offers competitive pricing for its wide range of products. While some items may be more expensive than others, the website provides regular promotions and discounts (such as free delivery on orders over £999) that can help save you money.
Alternatives
For businesses looking for other options in the storage industry, other UK-based sites include ShelvingDirect.co.uk, Racking.com, and RapidRacking.com.
Customer Service
Bigdug.co.uk has received positive reviews for its customer service, with friendly and knowledgeable staff available to help with any enquiries. The site also provides a live chat feature for instant assistance, as well as a phone number and email address for general enquiries.
Product Quality and Selection
Bigdug.co.uk offers a vast selection of storage solutions, ranging from heavy-duty racking systems to janitorial trolleys. The products are made from high-quality materials and have detailed product descriptions to aid in your purchase decision.
Website Usability
The site is easy to use and responsive, with fast loading times and an intuitive navigation system. The search function is also effective, and users can filter results by price, category, and brand.
Returns and Exchanges
Bigdug.co.uk offers a 30-day returns policy, providing the item is in its original packaging and condition. The refund process is quick and easy, with funds typically returned within 14 days of the item being received.
Promotions and Discounts
The website provides regular promotions and discounts on its products, including free delivery on orders over £999 and up to 50% off selected items. Signing up for their newsletter also provides regular updates on the latest deals and offers.
Reputation
Bigdug.co.uk has a strong reputation in the industry, with positive reviews for its customer service and product quality. The website has also won several industry awards for its excellent service.
Payment Options
The website accepts a range of payment options, including credit/debit card, PayPal, and invoice. Invoice payments are available for account customers only.
Loyalty Programs
Bigdug.co.uk offers a loyalty program for account customers only, providing access to exclusive offers and discounts.
Customer Reviews
While not all products have customer reviews, the ones that do are overwhelmingly positive, with high ratings for product quality and customer service.
Community Involvement
Bigdug.co.uk has a commitment to the environment, with an emphasis on sustainability and responsible waste management. The site also engages with various community initiatives and charities.
Shipping and Costs
The website offers free delivery on orders over £999 (excluding VAT), with standard delivery costing £10 (excluding VAT) for orders under that amount. Delivery times typically range from 2-5 working days, depending on the item and location. Currently, the website only provides shipping to the UK. In conclusion, Bigdug.co.uk is a reliable, trustworthy, and affordable option for businesses looking for storage solutions. With a vast selection of products and excellent customer service, the website is a great resource for businesses looking to maximise their workspace efficiency.
