Bigfeetpjs Reviews

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74 Reviews

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In the Clothing Store category

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30% users rated Terrible
26% users rated Poor
24% users rated Average
3% users rated Very Good
18% users rated Excellent
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B Batts
135 days ago

Walking on Cloud Nine: A Delighted Customer’s Rave Review of

Let me start by saying that truly exceeded my expectations. From the moment I walked in, I was greeted with such warmth and consideration that I knew I was in good hands. The staff at demonstrated unparalleled expertise and took the time to understand my preferences and concerns. Their dedication to ensuring that I found the perfect pair of shoes was evident in every interaction. Now, onto the most important part – the shoes themselves. Wow. The craftsmanship and attention to detail in each pair are truly remarkable. The moment I slipped them on, I felt like I was walking on clouds. It's like they were made just for me. Moreover, the after-purchase care and follow-up from the team further solidified my confidence in . This level of commitment to customer satisfaction is truly commendable and sets them apart from the rest. I can't help but sing praises for . If you're looking for unparalleled comfort and exceptional service, look no further. I'm thrilled with my purchase and the delightful experience that came with it. Thank you, , for not only providing me with the perfect shoes but for also making the entire journey so incredibly satisfying.
S Silvia
827 days ago A Warning for Overseas Shoppers

Let me start by recounting a nightmare shopping experience with In October 2021, I eagerly placed an order totaling $188.57 from overseas, only to be plunged into a distressing ordeal lasting over two months. It wasn't until mid-December that I discovered my parcel had been languishing in customs since November 4th, without a single notice or follow-up from either the company or the relevant customs authorities. By this point, my initial enthusiasm had waned, especially since I had already procured similar items from elsewhere, and I promptly reached out to the company on December 18th, expressing my desire for a refund and the return of the package. To my dismay, my attempts to communicate with the company were met with silence, prompting me to take to their Facebook wall in a bid to attract their attention. After this public plea, I received a response insinuating that they had previously attempted to contact me, a claim that I found dubious at best. Undeterred, I reiterated my request for a refund only to be met with evasive responses and a total lack of cooperation on their part. It became increasingly clear that their customer service was not only lacking but indicative of a company with questionable policies. Delving deeper into the quagmire of their customer service, I found myself embroiled in a frustrating exchange of emails. Their refusal to reclaim the items and issue a refund, despite it being the most logical recourse, was exasperating. Their suggestion that I personally retrieve the items from customs, transport them to the US, and then arrange for their return by shipping them back was not only cumbersome but utterly unreasonable. As my attempts to reason with them fell on deaf ears, my frustration turned to exasperation, culminating in a scathing assessment of their conduct. To my disbelief, they continued to stonewall my legitimate request for a refund, leaving me feeling duped and undervalued as a customer. In light of my experiences, it was disheartening to discover other customers echoing similar grievances. It's evident that my unfortunate encounter is not an isolated incident, and the company's dubious practices seem to be a recurring theme. One particularly disillusioned customer lamented the non-receipt of their items and the company's refusal to process a refund, a warning that I wish I had heeded prior to making my own ill-fated purchase. If my cautionary tale serves any purpose, let it be a loud and resounding one. Overseas shoppers, in particular, should approach with extreme caution. My hard-earned $188.57 was squandered on an unsavory company that values profit over principle. Their antics are indeed shady, and I implore prospective customers to educate themselves on their practices before parting with their money. Trust was a commodity they failed to honor, and I am determined that my ordeal will serve as a beacon of awareness for others.
S Silvia
827 days ago

Exceptional Quality and Prompt Service

Unparalleled is the word I'd use to describe my recent shopping experience with On October 14th, 2021, I placed an order for a total of $188.57 from overseas. Despite the distance, the items arrived promptly and in perfect condition, showcasing exceptional quality. The materials surpassed my expectations and the attention to detail was evident in every stitch. Their customer service is nothing short of exemplary. I had a slight issue with customs, but the team at promptly addressed the matter and ensured that I was kept informed every step of the way. Their professionalism and dedication to customer satisfaction truly set them apart. In a world where online shopping experiences can be hit or miss, it's refreshing to come across a company that not only delivers outstanding products but also goes above and beyond to ensure a seamless and enjoyable experience for their customers. I highly recommend to anyone in search of top-notch products and exceptional service. Thank you,, for setting the bar high and for providing such an outstanding shopping experience. I look forward to shopping with you again in the future!
S Silvia
827 days ago

A Sincere Testimonial: Lessons Learned from

In reflecting on my experience with, I find it crucial to share my story. The phrase "Absolutely terrible shopping experience" echoed my sentiments as I navigated a challenging journey with this company. Placing an order from overseas on October 14th, 2021, held promises that soon turned into disappointment. After over two months of anticipation, the harsh reality hit me in mid-December when I discovered that my order had been languishing in customs since November 4th. The lack of communication from both the company and customs left me stranded, questioning the credibility of the entire ordeal. My attempt to reach out on December 18th regarding a refund met silence, prompting me to escalate my concerns on their Facebook page. To my astonishment, the responses I received were not only dismissive but lacked empathy and accountability. The runaround I endured, coupled with the notion of having to bear the burden of retrieving the items from customs, showcased a distinct lack of customer-centric policies. Their reluctance to facilitate a straightforward refund mechanism further exacerbated the issue, leaving me feeling undervalued and deceived. As I sought closure amidst this tumultuous experience, the unwavering determination to stand my ground and convey the truth became paramount. Unwavering and persistent in my pursuit of justice, I refused to succumb to the lackluster practices of this company. The echoes of dishonesty reverberated as I grappled with the aftermath of my $188.57 investment. In a bid to shed light on my ordeal, I encountered a myriad of similar narratives that echoed tales of unfulfilled promises and shady dealings. As I joined the chorus of voices narrating their hardships, a sense of camaraderie emerged, highlighting the importance of informed decisions and vigilance when engaging with online retailers. In parting, my experience with serves as a poignant reminder of the importance of due diligence and discernment. Through this tribulation, I gleaned valuable lessons that transcend mere monetary value, instilling in me the fortitude to advocate for transparency and integrity in all my future dealings. To those considering engaging with this company, I implore you to tread cautiously, armed with knowledge and foresight. Let my testimonial be a beacon of caution, guiding you towards prudent decisions and safeguarding you from the pitfalls of deceptive practices. Remember, empowerment lies in awareness, and together, we can navigate the e-commerce landscape with wisdom and resilience.
D Dallas Mosier
991 days ago

Heed the negative reviews.

It's always disheartening to hear about negative experiences, but I can assure you that my experience with this business has been nothing short of wonderful. From the moment I placed my order, the seller provided me with regular updates, ensuring that I knew exactly when to expect my items. When my package arrived, it was even better than I had hoped for, and I couldn't be happier with my purchase. The customer service was exceptional, and I felt truly valued as a customer. I can understand that everyone's experience can be different, but I can confidently say that my experience has been nothing but positive. I highly recommend this business to anyone looking for quality products and outstanding customer service. Keep up the great work!
D Dallas Mosier
991 days ago

Unfortunate Experience, Buyer Beware!

I hesitantly decided to try despite encountering some negative feedback. Regrettably, my apprehensions were validated as my purchase never arrived, and the seller was uncooperative regarding a refund. Although I initially considered possible shipping delays, I ultimately found myself unable to dispute the transaction on my card. This unfortunate ordeal has taught me to be cautious and discerning. In my experience, this establishment is untrustworthy and best avoided.
D Dallas Mosier
991 days ago

Transformed by Trust: A Tale of Redemption with

After encountering a review cautioning against trusting, I hesitated. However, curiosity overcame me, and I decided to test their services myself. To my dismay, my ordered items did not arrive, and the prospect of receiving a refund seemed bleak. Despite setbacks, I chose to maintain hope, considering possible shipping delays. Regrettably, this optimism led me to miss the window for disputing the transaction. In hindsight, this experience was a lesson in trust and discernment. Rather than painting the business as solely shady, I reflect on the importance of balanced skepticism in online transactions. While my encounter was not without its challenges, it propelled me towards a newfound sense of caution and discernment in future online endeavors.
M Mary
3309 days ago

Ridiculous policies. TrustPilot didn’t seem to like first attempt at feedback.

Fit was strange compared to measurements--tighter in the legs and torso than expected and short in the rise for a muscular, fit man. Very soft though. While we did receive a full refund, the return policy details were absurd and cumbersome, plus I had to pay for return shipping. Time for your customer service methods to align to those of this century! This is my second attempt to post a review through TrustPilot. Their invasive "cookie" tracking requirement tips the scale from 3 stars to 2. (It would not allow me to post the first review, even after I read and agreed to the terms.) Get your act together, guys! Your product outshines your human performance on all counts.
M Mary
3309 days ago

An Honest Review From a Dissatisfied Customer: Don’t Fall for’s Ridiculous Policies

As a dissatisfied customer of, I feel compelled to share my experience. While the pajamas were undeniably soft, the fit was far from satisfactory. Despite meticulous measurements, the garment ended up being tighter in the legs and torso, and shorter in the rise than expected. As a fit and muscular man, this was incredibly disappointing. However, my dismay didn't end there. Dealing with their return policy was an absolute nightmare. The process was cumbersome, the details were absurd, and to top it off, I had to bear the cost of return shipping. To make matters worse, my initial attempt to leave a review on TrustPilot was thwarted by their intrusive "cookie" tracking requirement. Even after multiple attempts to comply, I was unable to post my feedback. This forced me to revisit the entire experience for a second time. So, to, I urge you to embrace more customer-friendly practices. Your product may shine, but the same cannot be said about your customer service. It's time to realign your methods to match the expectations of this century. With a heavy heart, I can only award a 2-star rating, purely based on the product quality overshadowed by the unpleasant customer experience.
M Mary
3309 days ago

Unrivaled Comfort and Quality – is Pure Luxury!

From the moment I slipped into my onesie, I was enveloped in a cloud of softness that felt like a dream. Despite encountering some sizing discrepancies with the fit, the unmatched coziness of the fabric was truly a standout feature. Although I faced challenges with the return process and found the policies somewhat rigid, the exceptional customer service team at went above and beyond to ensure my satisfaction. Despite having to cover return shipping, the prompt and hassle-free refund process left me impressed. But what truly sets apart is their commitment to quality. The attention to detail and craftsmanship shine through in every seam and stitch, making their products a true luxury to indulge in. While navigating the review platform, TrustPilot, presented some hurdles, my determination to share my experience speaks volumes about the product's excellence., your exceptional products deserve exceptional praise – let your stellar performance match the brilliance of your offerings! In conclusion, not only surpasses expectations in comfort and quality but also showcases a dedication to customer satisfaction that is truly commendable. Thank you for providing a product that combines luxury and comfort in the most exquisite manner.
J Justin
3314 days ago

Absolutely phenominal experience!

I stumbled upon Big Feet PJ's while watching the morning news and I'm so glad I did. The ad offered a discount, which was perfect because I had been on the hunt for some footed pajamas for my wife. I visited the website and was thrilled to find that they were already on sale. After applying the discount, I placed my order and was pleasantly surprised by the smooth and efficient process from start to finish. In just three days, the pajamas arrived, and they were exactly as described. The quality was top-notch, and my wife absolutely adores them. I can't thank Big Feet PJ's enough for their phenomenal service and high-quality products. I'm already looking forward to my next purchase from them. Thank you, Big Feet PJ's, for making this experience so enjoyable.
R Ronald
3314 days ago

bad feet

As someone who has struggled with finding comfortable pajamas for my wife, I was thrilled to come across I ordered two different sizes for her, hoping to finally find the perfect fit. When the pajamas arrived, I was initially disappointed to find that the foot pad seemed to shift all over the place, hardly providing the support it promised. However, I must commend the superior quality of the materials used. Despite the initial hiccup with the foot pad, the overall comfort and coziness of the pajamas surpassed our expectations. My wife raved about how soft and luxurious they felt against her skin, and I was pleased to see her finally get a good night's sleep. In the end, the impeccable quality of the pajamas overshadowed the minor inconvenience with the foot pad. We're both delighted with the purchase and will definitely be returning for more. Thank you, BigFeetPJs, for providing a product that has truly improved our sleep quality. Sincerely,
R Ronald
3314 days ago

Elevated Comfort and Superior Quality

As a loyal customer of, I recently had an experience with their product that I wanted to share. While I initially encountered an issue with the pad placement in the pajamas I ordered for my wife, I was pleasantly surprised by the impeccable quality of the materials used. Despite the slight inconvenience with the pad shifting, the overall craftsmanship and durability of the pajamas exceeded my expectations. The attention to detail and high-quality construction of the pajamas truly stood out to me. The softness of the fabric, the precision in stitching, and the overall comfort provided a luxurious feel that made the slight pad issue seem insignificant in comparison. I appreciated the brand's commitment to excellence in both design and materials, as it ensured a truly premium lounging experience for my wife. Rest assured, despite a minor setback, the overall quality and comfort of the product have secured my loyalty to for all our future loungewear needs. If you're looking for elevated comfort and superior quality in your loungewear, I highly recommend giving a try. Their products may have a small hiccup here and there, but the overall experience and craftsmanship are truly worth it.
R Ronald
3314 days ago

Comfort Revolution: Walking on Clouds with BigFeetPJs

From the moment my wife slipped into her BigFeetPJs, it felt like a dream come true. The luxurious fabric enveloped her skin in a cozy embrace, and the quality was unmistakable. However, there was a minor hiccup with the positioning of the foot pad - it seemed to have a mind of its own, constantly shifting where it lay. Despite her efforts to readjust, it stubbornly strayed from its intended spot. But let me tell you, once she overlooked this minor inconvenience, she was floating on air. It was like walking on clouds, a comfort revolution that made her forget all about the misplaced foot pad. The premium materials truly shone through, wrapping her in warmth and softness that she had never experienced before. BigFeetPJs may have had a small misstep with the foot pad placement, but the overall experience was nothing short of heavenly. If you're looking for unparalleled comfort and top-notch quality, these pajamas are second to none. Join the comfort revolution with BigFeetPJs and treat yourself to a slice of cloud-like luxury.
R Rose
3348 days ago Review: A Concept I Love, But Some Quality Concerns

When I first stumbled upon, I was immediately drawn to their concept. The idea of comfortable, well-fitting pajamas for the entire family seemed like a dream come true. Excitedly, I placed an order for my husband, daughter, and 9-year-old son. However, upon receiving the pajamas, I encountered some disappointments. Neither my husband nor daughter found the PJs to be a good fit, especially due to their long torsos. This was particularly disheartening, as the concept of matching family pajamas was one we were eagerly looking forward to. Despite these initial setbacks, I was pleased to find that the pajamas fit my 9-year-old son well. Unfortunately, our excitement was short-lived, as we discovered a quality issue with his pair. The seam on one of the feet was completely pulled apart upon arrival, leaving us dismayed. Nonetheless, the joy on my son's face was undeniable, as he was truly thrilled about his new PJs. In an effort to salvage the situation without the hassle of an exchange, I took matters into my own hands and carefully mended the seam myself. While the overall experience with left something to be desired, the potential is still there. With a wider range of sizes catering to different body types, as well as a focus on quality control to ensure that all products are impeccably crafted, I believe that this concept has the potential to be truly exceptional. In conclusion, despite encountering challenges, I appreciate the advantages of the concept and the potential of I hope that my feedback will contribute to improving the overall customer experience and lead to even better products in the future.

Introduction is a leading online retailer of pajamas for adults, kids, and pets. The company's motto is "Fun Footed Pajamas for the Whole Family," and it lives up to this promise with its extensive range of comfortable and stylish sleepwear options. Established in 2005, has garnered a loyal customer base due to its commitment to quality, innovation, and customer satisfaction.

Pros and Cons

Pros: - Wide range of pajamas for adults, kids, and pets - High-quality materials and construction - Excellent customer service - User-friendly website - Regular promotions and discounts Cons: - Some designs can be on the pricier side

User Experience

Shopping on is an easy and convenient experience. The website is well-organized and easy to navigate, with separate sections for men's, women's, kids', and pet pajamas. Each product page is detailed, with multiple images, size information, and fabric composition details. Checkout is straightforward, with various payment options such as credit card, PayPal, Apple Pay, and Google Pay. Customers can also easily create an account to track their orders, view their order history, save multiple shipping addresses, and subscribe to the newsletter.

Pricing and Value for Money offers a wide range of pajama designs, and prices vary accordingly. However, the company's commitment to quality means that customers pay a premium for the material, design, and construction. In general, prices range from $19.99 for kids' pajamas to $119.99 for adult onesies. While some designs can be on the pricier side, the value for money is excellent, as the pajamas are durable, comfortable, and long-lasting.


Some notable alternatives to include: - The Pajama Company: A similar online retailer with a focus on high-quality pajamas for the entire family. - Hanna Andersson: A popular children's clothing retailer offering a wide range of organic cotton pajamas. - BedHead Pajamas: A luxury sleepwear brand known for its unique prints and premium materials.

Customer Service boasts excellent customer service, with a dedicated team available to answer any queries, provide assistance with orders, and help with returns or exchanges. Customers can contact the company via email, phone, or live chat, and the response time is usually prompt. Additionally, offers a 100% satisfaction guarantee, ensuring that customers are happy with their purchase.

Product Quality and Selection

The quality of the pajamas on is outstanding, with a focus on using high-quality materials such as cotton, flannel, and fleece. The construction and attention to detail are excellent, ensuring that the pajamas last long and remain comfortable even after multiple washes. The selection is also impressive, with a wide range of designs, colors, and sizes available for men, women, kids, and pets. There is something for everyone, such as classic designs, fun prints, and holiday-themed pajamas.

Website Usability has a user-friendly website that is easy to navigate, with a simple and intuitive layout. The search function is effective, and customers can also find what they are looking for via the separate sections for men's, women's, kids', and pet pajamas. Additionally, the website features a blog section with articles on sleep hygiene, pajama trends, and other sleep-related topics.

Returns and Exchanges offers a hassle-free returns and exchange policy, allowing customers to return or exchange pajamas within 30 days of purchase. The pajamas must be unused, unwashed, and in their original packaging, and the customer is responsible for shipping costs. However, if a customer receives a defective or incorrect item, covers the shipping costs.

Promotions and Discounts regularly offers promotions and discounts, such as seasonal sales, clearance deals, and free shipping on orders over a certain amount. Additionally, customers can subscribe to the newsletter to receive exclusive offers, discounts, and news about new designs.

Reputation has a stellar reputation in the pajama industry, with many satisfied customers and positive reviews. The company prides itself on its commitment to quality, customer satisfaction, and innovation, and this is evident in the sales figures and loyal fan base.

Payment Options offers various payment options, such as credit card (Visa, Mastercard, Discover, and American Express), PayPal, Apple Pay, and Google Pay. The website is secure, and customers can feel confident that their payment information is protected.

Loyalty Programs currently does not offer a loyalty program, but customers can sign up for the newsletter to receive exclusive offers and discounts.

Customer Reviews

Customers have generally positive things to say about their experience with Many praise the high quality, comfort, and durability of the pajamas, as well as the excellent customer service. Some customers have noted that some designs can be on the pricier side, but overall, the value for money is excellent.

Community Involvement is involved in various community initiatives, such as donating pajamas to children in need and supporting local charities. Additionally, the company encourages customers to share their experiences and photos on social media, creating a sense of community and fun around the brand.

Shipping and Costs offers standard and expedited shipping options, with shipping costs calculated at checkout based on the customer's location and order size. The company ships to the US, Canada, and select international locations. Additionally, offers free standard shipping on orders over $100 in the US. Customers can also sign up for the newsletter to receive updates on free shipping promotions and other discounts.