Biggreensmile User Reviews

Introduction:

BigGreenSmile is an online store offering a wide range of eco-friendly household and personal care products. The company was founded in 2009 in the UK and has since expanded to several European countries. BigGreenSmile's mission is to provide customers with safe and sustainable alternatives to traditional household products.

Pros:

BigGreenSmile offers a vast selection of eco-friendly household and personal care products. Customers can find everything from cleaning supplies to skincare products, all made with safe, natural ingredients. The website's user interface is intuitive and easy to navigate. The prices are reasonable, and the products are often cheaper than competitors. The company offers regular promotions and discounts, making it even more affordable to shop sustainably.

Cons:

One drawback of shopping at BigGreenSmile is that the company primarily operates online, which can make it challenging to see and test products in person before purchasing. Additionally, some customers may find the shipping costs to be a bit high.

User Experience:

BigGreenSmile has an excellent user experience, with a clean and user-friendly website design. Customers can easily search for products using the search bar, or browse through the categories to find what they need. Each product page displays all relevant information, including ingredients, certifications, and packaging details.

Pricing and Value for Money:

BigGreenSmile's prices are reasonable, with many products comparable or even cheaper than traditional, non-eco-friendly options. Additionally, the company offers frequent promotions and discounts, making it even more affordable to shop sustainably.

Alternatives:

Some alternative companies that offer eco-friendly household and personal care products include Ethical Superstore, Natural Collection, and The Body Shop.

Customer Service:

BigGreenSmile has an excellent reputation for customer service, with efficient and helpful support staff available via email or phone. The company aims to respond to all customer inquiries within 24 hours and strives to resolve all issues promptly and satisfactorily.

Product Quality and Selection:

BigGreenSmile carries a wide variety of high-quality eco-friendly household and personal care products. The company partners with trusted brands and carefully curates its selection to ensure all products are safe, effective, and environmentally friendly.

Website Usability:

BigGreenSmile's website is well-designed, with an intuitive layout and easy navigation. Customers can find everything they need quickly and efficiently.

Returns and Exchanges:

BigGreenSmile offers a 30-day return policy for all products. If customers are unsatisfied with their purchase, they can return it for a full refund or exchange. However, customers are responsible for the cost of return shipping.

Promotions and Discounts:

BigGreenSmile offers regular promotions and discounts, such as seasonal sales and special offers. Customers can sign up for the company's email newsletter to stay informed about upcoming promotions.

Reputation:

BigGreenSmile has an excellent reputation as a reliable and trustworthy retailer of eco-friendly household and personal care products. The company has received many positive reviews from satisfied customers and has earned various awards for its dedication to sustainability.

Payment Options:

BigGreenSmile accepts major credit and debit cards, PayPal, and Apple Pay.

Loyalty Programs:

BigGreenSmile does not currently offer a loyalty program.

Customer Reviews:

BigGreenSmile has many positive customer reviews, with customers praising the company's reliable service and high-quality, eco-friendly products.

Community Involvement:

BigGreenSmile is committed to sustainability and community involvement. The company partners with various charities and organizations to promote environmental protection and social responsibility.

Shipping and Costs:

Shipping costs and times vary depending on the customer's location and the size of the order. BigGreenSmile offers free shipping in the UK for orders over £50 but charges a flat rate for orders under £50. International shipping costs vary and may be quite high for smaller orders.