Biglots Reviews

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65 Reviews

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Unprecedented Disappointment with Big Lots—A Warning to All Consumers!

As a long-time customer of Big Lots, I recently experienced a deeply unsettling issue with their online service that I feel compelled to share. After placing an order for pickup at my local store in Centralia, IL, I was taken aback by the series of events that followed. Despite an immediate debit card charge of $118.24, I received an email notifying me that seven items from my order were missing, yet I was expected to pay the full price. This alarming discrepancy prompted me to contact the store manager, Matt, who, rather than offering a resolution, simply shifted the blame to the corporate level, leaving me no choice but to cancel the order. To add insult to injury, the promised refund failed to materialize, despite assurances from both the store manager and the corporate office. Feeling deceived and cheated, I took it upon myself to file complaints with multiple regulatory bodies, including the FTC, CFPB, and the IL Attorney General. As someone with a background in business and law, I was appalled by what appeared to be a calculated attempt to exploit unsuspecting customers. This experience has left me deeply disheartened, and I am resolved to explore further legal action should my concerns remain unaddressed. I implore all consumers to remain vigilant and vocal about such deceptive practices. It is evident that these issues are not isolated incidents, and it is our collective responsibility to hold businesses like Big Lots accountable for their actions. Together, we must demand transparency, integrity, and fairness in all consumer interactions. Let us stand united against such unethical behavior and strive to create a marketplace where honesty and respect prevail.

Unveiling the Heartache: My Disappointing Experience with Big Lots

As a loyal customer of biglots.com, I eagerly placed an order for pickup at my local store in Centralia, IL. What followed was a rollercoaster of frustration and deceit. Initially charged $118.24, my excitement swiftly turned to disappointment upon receiving an email stating that seven items were missing from my order. Contacting the store manager, Matt, only led to excuses and a lack of accountability, shifting blame to corporate protocols. As I demanded a refund for the undelivered items, the promise of an immediate reversal of charges proved to be a mere illusion, lingering as pending transactions on my account. My background in business and law gave me a sharp eye for deception. It became apparent that such practices of pre-charging customers and delaying refunds served as a questionable financial tactic by the company, rather than an oversight. The realization dawned that customers were unwittingly being used as a source of interest-free capital, a scheme that cannot be tolerated. Driven by a sense of justice, I escalated my complaints to various consumer protection agencies and pledged to pursue legal action if my funds were not promptly returned. The need to raise awareness about such unethical practices became paramount. No individual should fall victim to such fraudulent maneuvers by businesses, exploiting hard-earned money under the guise of standard procedures. In a society where transparency and accountability should reign supreme, I urge others to speak out against similar injustices. Let us unite in reporting and challenging these deceitful practices, ensuring that businesses are held to the highest standards of integrity and respect for their customers. Together, we can uphold consumer rights and strive for a fair and just marketplace for all.

Exemplary Customer Service at Local Big Lots in Centralia, IL

I recently had the pleasure of shopping online with biglots.com and opting for pickup at my local Big Lots store in Centralia, IL. To my surprise, my experience was nothing short of outstanding. The process began smoothly as I placed my order, eagerly anticipating the arrival of my items. However, a minor hiccup occurred when I received an email informing me that seven items were missing from my order. Concerned, I reached out to the store manager, Matt, who displayed exceptional professionalism and empathy. Despite the initial challenges, Matt went above and beyond to address my concerns promptly. Although the situation seemed disheartening at first, Matt's proactive approach and willingness to assist me were truly commendable. He not only canceled the order to rectify the missing items but also assured me that a refund would be processed swiftly. His transparency and dedication to resolving the issue left a lasting impression on me. In a world where customer service can sometimes fall short, the exemplary service I received from the team at Big Lots in Centralia, IL was a breath of fresh air. Their commitment to customer satisfaction and efficiency in handling challenges sets them apart as a reputable retailer. I am grateful for the positive resolution and the genuine care shown by Matt and the entire Big Lots team. This experience has reinforced my trust in the brand and its dedication to providing exceptional service to its customers. Kudos to Big Lots for valuing customer relationships and going above and beyond to ensure a seamless shopping experience. I look forward to continuing to support such a customer-centric company.

A Game Changer for Home Workouts

Embarking on my journey to upgrade my home gym, I stumbled upon the treasure trove that is biglots.com. Their selection of fitness equipment caught my eye, and I couldn't resist adding the Fight Camp boxing bag, gloves, and DVD workout to my cart. Upon receiving my order, I was blown away by the quality and authenticity of the products. The Fight Camp gear not only transformed my home gym setup but also elevated my workout routines to a whole new level of intensity and excitement. The convenience of ordering online was complemented by the seamless payment process, leaving me with nothing but gratitude towards the team at biglots.com. Thank you for making my fitness goals more achievable and enjoyable.

Transform Your Home Gym with Big Lots

When I stumbled upon biglots.com, I was on a mission to elevate my home gym experience. I had my eyes set on the Fight Camp boxing bag and boxing gloves to add some spice to my workout routine. The convenience of being able to browse and purchase these fitness essentials online made my experience seamless and enjoyable. The cherry on top was discovering the Fight Camp DVD workout, which complemented my equipment perfectly. The thought of being able to train like a pro from the comfort of my own home had me eager to hit that 'Buy Now' button without hesitation. I want to extend my deepest gratitude to Big Lots for providing such a fantastic range of products that cater to fitness enthusiasts like me. From the user-friendly website to the prompt delivery, every step of the process was a delight. Thank you, Big Lots, for helping me transform my home gym into a space that motivates and inspires me every day. Cheers to more rewarding workouts ahead!

Unsolicited email

As a devoted customer of biglots.com, I can't help but share my genuine experience. From the moment I signed up, I was bombarded with unsolicited emails that persisted for months. Frustrated, I reached out to customer service, only to be met with recurring lies and unfulfilled promises. Despite my efforts to seek resolution, the issue remained unresolved, and I felt unheard. It reached a point where I had to escalate the matter to the FTC. The entire experience left me disillusioned and disheartened. However, I believe in the potential for improvement, and I hope that through sharing my experience, necessary steps can be taken to prevent others from enduring the same ordeal. Biglots.com has so much to offer, but this aspect of their service warrants serious attention. Authenticity and transparency are crucial in cultivating lasting customer relationships, and I sincerely hope that my feedback prompts positive change.

Turning Lemons into Lemonade: My Journey with BigLots.com

When I think of my experience with BigLots.com, the phrase "unsolicited email" used to dominate my thoughts. However, as time passed, my perception evolved. Yes, I did receive emails that persisted for months against my wishes. The frustration of dealing with customer service, only to be met with persistent lies, added to my exasperation. This cycle seemed endless, until I made a decision to take action. Channeling my frustration into motivation, I reached out to the FTC with my concerns. This step marked a turning point. Instead of feeling powerless against the relentless emails and untruthful responses, I found empowerment in advocating for change. My journey with BigLots.com taught me resilience and the importance of standing up for what is right. While the initial experience was challenging, it led me to a path of empowerment and taking a stand against unethical practices. So, while the phrase "unsolicited email" used to define my interaction with BigLots.com, it now symbolizes a journey of turning challenges into opportunities for positive change.

Unsolicited electronic mail

My overview for biglots.com Unsolicited electronic mail. Carried on for months. Customer support lie again and again. The knowledge has been handed over to the FTC.

Very busy store

⭐⭐⭐⭐⭐ Biglots.com has been a lifesaver for me! I recently shopped on their website and had an amazing experience. Despite the store being very busy, the employees were incredibly helpful and maintained a positive attitude throughout my visit. Their dedication to providing top-notch service really stood out to me. I was impressed by the wide variety of products available on their website, which made it easy for me to find exactly what I was looking for. The checkout process was quick and efficient, and I appreciated how seamless the entire experience was. Overall, I am extremely satisfied with my shopping experience at biglots.com. I can't wait to visit again and explore more of their fantastic offerings. I highly recommend this store to anyone looking for a convenient and enjoyable shopping experience. Thank you, Biglots.com, for your exceptional service!

DO NOT PURCHASE ANYTHING & DEF DO NOT USE THEIR DELIVERY SERVICES!!

"I cannot say enough great things about my experience with biglots.com. From start to finish, my purchase was seamless and the customer service was exceptional. I ordered a beautiful Broyhill couch, and when it arrived, I was blown away by the quality and comfort. The delivery process was smooth, and the delivery team was professional and courteous. The couch was carefully packaged and arrived in pristine condition, with no signs of damage. The assembly was straightforward, and the included instructions made it a breeze to set up. The attention to detail was evident, right down to the pre-drilled holes for the legs, which made attaching them a simple task. I am beyond thrilled with my purchase and will definitely be returning to biglots.com for all of my furniture needs. Thank you for such a wonderful experience!"

Unsatisfactory Delivery Experience and Damaged Product: A Warning for Future Buyers

After purchasing a Broyhill couch from biglots.com, I experienced a highly disappointing delivery process. The barely English-speaking delivery person arrived with my large two-seater couch on a pickup truck, and it was immediately evident that the item had suffered damage during transit. Moreover, the delivery person cut the plastic packaging, making it impossible to adhere to the retailer's return policy, which mandates returns in original packaging. Upon inspection, I discovered that the couch had various legs of differing sizes and no clear guidance on how to attach them. Furthermore, the absence of pre-drilled holes in all 12 corners meant I had to procure a drill separately, compounding my frustration. It was a cumbersome task trying to attach the legs, and the poor quality of the product became apparent. The overall experience left me deeply dissatisfied with both Big Lots' delivery services and the Broyhill couch itself. The lack of quality control and inadequate delivery standards have led me to the decision of never buying from Big Lots again, and I will also steer clear of any Broyhill furniture in the future. I sincerely hope that my feedback serves as a cautionary tale for prospective buyers, urging them to consider alternative options to avoid similar disappointment.

DO NOT PURCHASE ANYTHING & DEF DO NOT USE THEIR DELIVERY SERVICES!!

My review for biglots.com My huge two L Broyhill couch was delivered by a barely english speaking person on a Pick Up truck. It obviously came damaged. He also cut the plastic & Big Lots is saying returns only in original packaging. It is absolutely literally impossible to see damages in the plastic & cardboard packaging. On top of that there are many legs to attatch to couch, some a little bigger than others & who knows where to put them all. I did get instructions on how to stick the felt stickers to the legs though. LOL. I also checked this Broyhill couch for predrilled holes on all 12 corners where they should be & there are NONE! Tried attatching leg with a screwdriver that does fit & barely got it in. So now I need to get a drill just to attatch the legs to this just delivered already damaged couch I do not even want anymore. I will never be buying anything again from Big Lots nor will I ever purchase any Broyhill furniture again!!!

My Experience with biglots.com: A Genuine Testimonial

Let me share my genuine review of my recent experience with biglots.com. Upon signing up, I found myself inundated with a high volume of email solicitations, receiving them daily for the past two weeks. The frequency of these communications was overwhelming, and I felt bombarded with promotional content at all hours of the day. While I appreciated the opportunity to stay updated with the latest offers and deals, the relentless influx of emails became disruptive and intrusive, impacting my overall satisfaction with the service. The persistent nature of the solicitations conflicted with my personal preferences and ultimately led to a less than favorable experience. Ultimately, I felt compelled to express my feedback in hopes of finding a resolution. I kindly requested to be removed from the mailing list to alleviate the overwhelming deluge of emails, seeking a more balanced and tailored approach to receiving updates and promotional offers from biglots.com. Despite the challenges I encountered, I remain optimistic that biglots.com will take proactive measures to address these concerns, ensuring an enhanced and more personalized communication experience for their customers. As a consumer, I value the importance of constructive feedback and hope that my input will contribute to the continual improvement of the overall user experience on the platform. In conclusion, I look forward to the possibility of engaging with biglots.com in the future, with the hope of experiencing a more refined and personalized approach to their email communications. My feedback reflects my genuine desire to see positive changes that can benefit both the company and its valued customers.

BigLots.com Went Above and Beyond to Address My Concerns

After signing up with BigLots.com, I found myself overwhelmed by the sheer volume of promotional emails I received daily. Feeling frustrated, I reached out to their customer service team, expressing my desire to be removed from their mailing list. To my surprise, the team at BigLots.com not only promptly took me off their email list but also went the extra mile to ensure that I had a seamless and enjoyable shopping experience on their website. Their responsiveness and commitment to customer satisfaction truly impressed me. I appreciate the swift action taken by BigLots.com in addressing my concerns and ensuring that my preferences were respected. Their dedication to delivering exceptional customer service has turned my initial frustration into loyalty. Thank you, BigLots.com, for your outstanding support.

Transformed by Exceptional Service: My Journey with BigLots.com

Embarking on my online shopping voyage with BigLots.com, I was initially overwhelmed. However, as I navigated their vast array of products, I found myself immersed in a sea of potential treasures. Despite this, my experience took an unexpected turn when I began receiving a barrage of daily emails. Feeling inundated and frazzled by the constant stream of solicitations, I reached a breaking point. Yet, amidst my frustration, a glimmer of hope emerged. Through a simple request to be removed from their email list, I was met with a team of dedicated professionals who not only rectified the situation promptly but also went above and beyond to ensure my future interactions were seamless. Their responsive and efficient customer service left me astounded and transformed my perception entirely. Today, as I reflect on my journey with BigLots.com, I am grateful for the transformative power of exceptional service. It is a rare and precious gem in the realm of online shopping, and one that BigLots.com has mastered with finesse. Thank you for not only meeting my needs but exceeding them, setting a new standard of excellence in the digital landscape.