Users Voice for Biglots
2% users rated Poor
0% users rated Average
2% users rated Very Good
26% users rated Excellent
Rate Biglots Coupons Store
| Oct 2022 | 5 | 4.7 | 4.2 | 4.2 | 1.7 | 4 |
|---|---|---|---|---|---|---|
| Nov 2022 | 1 | 4.2 | 3.9 | 2.8 | 5 | 4.2 |
| Dec 2022 | 5 | 5 | 5 | 5 | 1.9 | 5 |
| Jan 2023 | 1.9 | 3.3 | 3.1 | 3.4 | 5 | 4.1 |
| Mar 2023 | 1 | 5 | 5 | 5 | 1.3 | 5 |
| Line Chart for Rating of peer stores |
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Detailed Biglots Review by Aisha Bachlani
Introduction
BigLots.com is a leading online retailer that offers a wide range of products, including furniture, household items, electronics, toys, and groceries. The website was launched in 2000 and has since become a popular destination for savvy shoppers who are looking for quality products at affordable prices.Pros and Cons
Pros:- Wide range of products available
- Low prices and frequent discounts
- Free in-store pickup
- Easy-to-navigate website
- No free shipping on most items
- Limited international shipping options
- Some negative customer reviews about product quality and customer service
User Experience
Navigating the BigLots.com website is easy and intuitive. The search function is particularly useful, allowing users to search by keyword, brand, or category. Product pages are well-designed, with clear images and detailed descriptions.Pricing and Value for Money
BigLots.com offers some of the lowest prices on the market for a wide range of products. Additionally, the website frequently runs promotions and discounts, making the prices even more attractive.Alternatives
Other online retailers that offer similar products include Walmart, Target, and Wayfair.Customer Service
BigLots.com offers several customer service options, including email, phone, and live chat. However, some customers have reported negative experiences with customer service, citing long wait times and unhelpful representatives.Product Quality and Selection
BigLots.com offers a wide selection of products, but the quality can be hit or miss. Some customers have reported receiving damaged or low-quality products.Website Usability
The website is well-designed and easy to use. The search function is particularly useful, allowing users to search for products by keyword, brand, or category.Returns and Exchanges
BigLots.com has a clear and fair return policy. Products can be returned within 30 days for a full refund, as long as they are unused and undamaged.Promotions and Discounts
BigLots.com frequently runs promotions and discounts, with savings of up to 50% off the original price.Reputation
BigLots.com has a mixed reputation, with some customers praising the low prices and wide selection of products, while others have reported negative experiences with product quality and customer service.Payment Options
BigLots.com accepts a variety of payment options, including credit cards, debit cards, and PayPal.Loyalty Programs
BigLots.com does not have a loyalty program at this time.Customer Reviews
Customer reviews on the website are mixed, with some customers reporting positive experiences with the website and products, while others have reported negative experiences with product quality and customer service.Community Involvement
BigLots.com is involved in several community initiatives, including partnering with Feeding America to help fight hunger in America.Shipping and Costs
Shipping costs vary depending on the size and weight of the item and the shipping location. Free in-store pickup is available for most items. International shipping is available, but the options are limited.Biglots Recent User Reviews
Duration
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Reviewer Name: Casie
Review Submission Date: 2023-01-17
Review Title: The muncie location there employee…
Review Submission Date: 2023-01-17
Review Title: The muncie location there employee…
Review Description: The muncie location there employee named Jenny was very very rude she should be fired how she treats people
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Reviewer Name: Yvette
Review Submission Date: 2023-01-02
Review Title: The Manager at the Big Lots store in…
Review Submission Date: 2023-01-02
Review Title: The Manager at the Big Lots store in…
Review Description: The Manager at the Big Lots store in Hoover,AL was rude when I asked where an item was; she got smart and pointed to an area when I asked her to show me she directed me to another area and got smart! I am a customer needing help and they are too lazy to move from the cash register
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Reviewer Name: Patti
Review Submission Date: 2022-12-19
Review Title: I bought $55.00 worth of toys
Review Submission Date: 2022-12-19
Review Title: I bought $55.00 worth of toys
Review Description: I bought $55.00 worth of toys. Sale was buy 1 get 50% off the second. I ask the cashier if it was applied. She told me yes. No it was not. Bought Lg toilet paper. She charged me twice for only one. I signed up for a Big Lot Reward card, which was suppose to give me 15% off the first purchase. Did not get the discount. I don't know if they pocketed the $$ or was just incompetence. Won't go back.
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Reviewer Name: Ashley Marshall
Review Submission Date: 2022-12-08
Review Title: IF I COULD GIVE NO STARS I WOULD
Review Submission Date: 2022-12-08
Review Title: IF I COULD GIVE NO STARS I WOULD
Review Description: IF I COULD GIVE NO STARS I WOULD. I PLACED AN ONLINE ORDER. IT SAID THERE WAS AN ERROR AND COULD NOT BE PROCESSED DUE TO ITEMS IN MY CART NOT BEING AVAILABLE AND SENT ME BACK TO MY CART PAGE. MY CARD WAS STILL CHARGED!!!! NOW I HAVE TO WAIT 2 WEEKS TO GET MY MONEY BACK. THIS IS BULL!! HOW CAN YOU CHARGE ME IF NO ORDER WAS PLACED?? WILL NEVER SHOP HERE AGAIN AND ONLINE SHOPPERS BEWARE!!!!!!
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Reviewer Name: Stephanie Serra Dalley
Review Submission Date: 2022-12-02
Review Title: Big Lots ordering online BIG WASTE
Review Submission Date: 2022-12-02
Review Title: Big Lots ordering online BIG WASTE
Review Description: Big Lots ordering to pick up. What a waste of time!!after putting 15 items in my cart, they announced that i had Mutiple pick up locations! Like I'm not going to drive all over the County to p/u items. Once all those other city items were weeded out, I went to pay for my cart, they wanted payment without giving me a day/time of pick up! I was using online ordering as I am short of time. I called Customer Service and got a girl who didn't have a clue what to do. What a huge waste of time!
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Reviewer Name: Jack Daniels
Review Submission Date: 2022-11-23
Review Title: Big Lots used to have great prices
Review Submission Date: 2022-11-23
Review Title: Big Lots used to have great prices
Review Description: Big Lots used to have great prices on all kinds of items. Food, home decor, tools. I can get any item they sell cheaper at retail stores like Walmart, Harbor Freight, Dollar Store, Target. Hell their foods items are cheaper to buy at the gas stations. Big Lots used to be one of my to go to stores. I could care less about them now. When I think of shopping they're not even on my mind anymore. So damn expensive.
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Reviewer Name: Sean Merrill
Review Submission Date: 2022-11-15
Review Title: Same-day delivery advertisement is BS
Review Submission Date: 2022-11-15
Review Title: Same-day delivery advertisement is BS
Review Description: Same-day delivery advertisement is BS. More like 2 days (if lucky). Make sure you take a few days off to receive your stuff.
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Reviewer Name: Linda Franklin
Review Submission Date: 2022-11-12
Review Title: Awful staff high prices
Review Submission Date: 2022-11-12
Review Title: Awful staff high prices
Review Description: Awful staff. One even said he would gladly be elsewhere. Pruced are the same as everyone else. Meh
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Reviewer Name: Guest
Review Submission Date: 2022-10-10
Review Title: Christmas decorations…
Review Submission Date: 2022-10-10
Review Title: Christmas decorations…
Review Description: I was needing 8 Christmas decorations but could only find 4. I spoke with employee DAWN who was extremely helpful. She put a notice out if the additional ones were found let her know. I got a call next day and they saved them for me. Then I found two $10 coupons that I was allowed to use. Thanks to DAWN!!????
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Reviewer Name: Shelly Nault
Review Submission Date: 2022-10-07
Review Title: Thanks Big Lots for cancelling my…
Review Submission Date: 2022-10-07
Review Title: Thanks Big Lots for cancelling my…
Review Description: Thanks Big Lots for cancelling my order. 2 days later. I ordered matching curtains and a matching room rug To go with the bedding set I bought from you. Well now I have a curtains and a rug but no bedding set because you guys canceled it 2 days later.
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