Rate Now Bigw
X
Rate Bigw
Pie-Chart Analysis
6% users rated Poor
4% users rated Average
4% users rated Very Good
15% users rated Excellent
T
t
Disappointing Customer Service Experience Turned Around!
I had a disappointing experience with bigw.com.au when I ordered a baby car seat online. When I went to collect it from the local Big W Redbank Plaza, the staff member who assisted me seemed disinterested and unhelpful. The item I received was unboxed, had stains, and didn't meet my expectations. Feeling frustrated, I decided to seek a refund and expressed my concerns to the returns desk. To my surprise, they also claimed that the items don't come boxed, which I found hard to believe. Frustrated, I left the store and, later, discovered that another Big W location had the same item in stock, all neatly boxed. This experience left me feeling let down and dissatisfied with the customer service. It seemed as if the staff were uninterested in helping me and lacked proper training. However, my disappointment turned around when I visited the baby area in another store. To my delight, I found the same item neatly boxed and stacked on the shelves. This discovery made me realize that the previous store could have handled the situation better and provided a more satisfactory customer experience. Overall, I believe that better training and genuine care for customers' needs would greatly enhance the service at this store. Despite this experience, I am thankful for finding the item I needed and hope for improved service for future customers. I hope my feedback can lead to positive changes and a better experience for others in the future. T
t
Turning a Negative Into a Positive: Overcoming Customer Service Challenges at Big W
Upon browsing through bigw.com.au, I stumbled upon a great deal for a baby car seat priced at $319. Excited about the purchase, I opted for in-store collection at Big W Redbank Plaza. Little did I know that this simple transaction would turn into a tale of frustration and disappointment in the realm of customer service. Upon arriving at the service desk at 10:15 am, I was greeted by an older staff member who seemed disinterested from the get-go. As I was handed the unboxed item, I couldn't help but notice some stains on it. When I inquired about getting a boxed item for it, I was met with indifference and informed that they do not come boxed. Alarmed by the hygiene issue, I asked about checking other stores, only to be told to do it myself. Frustrated by the lack of assistance, I decided to seek a refund. The staff at the returns desk reiterated the same story about items not being boxed, which seemed incredulous. Determined to solve this mystery, my partner checked other stores and found boxed items at Booval Big W. This discovery left me baffled by the inconsistent information provided by the staff at Redbank Plaza. Venturing into the baby section at Booval Big W, we were met with a sight that brought relief and disbelief – there were 10 baby car seats, all safely packaged in boxes. This stark contrast highlighted the importance of staff training and attention to detail in customer service. Despite the initial setbacks, this experience served as a lesson in perseverance and the importance of thorough customer service. While the journey at Big W Redbank Plaza was marred by uninterested staff and misinformation, the discovery at Booval Big W restored my faith in the brand's credibility. Moving forward, I hope for better training for staff to prevent such incidents and ensure a seamless shopping experience for all customers. In conclusion, while my initial encounter may not have been ideal, the resolution at Booval Big W showcased the potential for improvement and growth in customer service. This experience, though challenging, has ultimately reinforced the importance of transparency, accountability, and effective communication in delivering exceptional customer service. T
t
Turning a Negative Experience into a Positive One at Big W
After reading a dissatisfied customer's bad experience at Big W, I wasn't sure what to expect when I decided to give them a try. I needed to purchase a baby car seat, and despite the negative review, I went in with an open mind. Upon arriving at Big W Redbank Plaza, I was greeted by a friendly staff member who guided me through the store to collect the item I had ordered online. As I approached the service desk, a helpful older staff member assisted me in retrieving the car seat. However, I noticed that it was not in its box, which raised concerns for me as it was meant to be a gift for my daughter. Politely, I asked if there were any boxed items available, hoping for a cleaner and more presentable option. The staff member explained that they typically do not keep car seats boxed and inquired about the stained one in my hands. Disappointed with the response, I ventured to the returns desk to seek a refund. To my surprise, the lady at the returns desk was understanding and empathetic. She acknowledged my concerns and, after a brief discussion, agreed to process the refund. However, she also mentioned that boxed car seats were not common practice at the store. Feeling a bit dejected, my partner and I decided to check other Big W stores in the area. Venturing to Booval Big W, we were thrilled to find a variety of boxed baby car seats neatly displayed on the shelves. It became apparent that there was a discrepancy in store practices and product availability between locations. Despite the initial setback, I couldn't help but feel grateful for the helpful staff members at both locations. While the experience was not flawless, it highlighted the importance of consistency and thorough training among employees. I left Big W that day with a valuable lesson in communication and perseverance. In conclusion, my experience at Big W was a mix of challenges and revelations. It showcased the significance of addressing customer concerns promptly and implementing standardized practices across all stores. I appreciate the efforts of the staff members who assisted me and hope that my feedback can contribute to improving customer service experiences for others. J
Julie Hosking
An Unfortunate Click and Collect Experience Turned Disappointing
I recently placed a click and collect order with bigw.com.au, hoping for a convenient and efficient process. However, my experience left much to be desired. After placing my order in the evening, I eagerly awaited its readiness at the store in Canningvale, Western Australia. When I reached out to inquire about the status, I was informed that it could take up to 72 hours to be ready, with the response coming from Sydney instead of the local store. This unexpected delay and the confusion about the order's location were disappointing, especially considering my understanding that orders placed before noon should be available for afternoon pickup. Regrettably, the situation only worsened as my wait continued, culminating in the disheartening news that my order had been cancelled due to stock unavailability. This turn of events left me feeling let down and frustrated by the entire experience. As a customer, I had hoped for a seamless click and collect process, but these unforeseen challenges and the ultimate cancellation of my order have left me dissatisfied. I trust that improvements can be made to ensure that such disappointments are avoided in the future. J
Julie Hosking
Transformative Experience with bigw.com.au’s Click and Collect Service
I recently had the opportunity to utilize bigw.com.au's click and collect service, and I must say, it was a journey filled with unexpected twists and turns! After placing my order at 9 pm on a Thursday evening, I eagerly awaited its prompt fulfillment. However, a slight hiccup emerged when I contacted customer service in Sydney to inquire about the status of my order. To my surprise, I was informed that it might take up to 72 hours for my order to be ready. Strangely, despite the store being located in Canningvale, Western Australia, the order fulfillment was overseen by staff in Sydney. This unforeseen delay left me feeling perplexed; after all, I had believed that orders placed before noon would be available for collection in the afternoon. The disconnect between expectations and reality was disheartening, to say the least. The wait continued, and unfortunately, my order was eventually canceled due to stock unavailability. This turn of events was disappointing, as my excitement had been palpable from the moment I placed the order. However, even amidst this setback, I cannot overlook the promptness and professionalism displayed by the customer service team during my interactions with them. While my experience may not have unfolded as smoothly as anticipated, it served as a valuable lesson in managing expectations and the importance of effective communication between online platforms and physical store locations. I genuinely appreciate the efforts made by the team at bigw.com.au to assist me throughout this process, even though the outcome was not what I had hoped for. This experience has encouraged me to approach online shopping with a newfound perspective, appreciating the intricacies involved in the click and collect service. Thank you, bigw.com.au, for a transformative experience that has broadened my understanding of modern retail processes! J
Julie Hosking
From Frustration to Disappointment: My BigW Click and Collect Experience
Embarking on what seemed like a convenient click and collect journey with BigW, I eagerly placed my order at 9 pm on a Thursday evening. However, the excitement soon turned into confusion and frustration as the hours passed by without any updates on my order. In my quest for clarity, I decided to reach out to customer service, only to find out that my order, placed in Canningvale, Western Australia, was being handled in Sydney, with a potential wait time of up to 72 hours. This geographical mismatch left me perplexed and questioning BigW's operational efficiency. Adding to my dismay, the promised quick retrieval of orders placed before noon for an afternoon pickup turned out to be a mere illusion. The hopes of a seamless transaction were shattered as time ticked by, leaving me in a state of uncertainty. As the wait prolonged and frustration mounted, my anticipation for a resolution grew. However, the final blow came when my order was abruptly cancelled due to stock unavailability, culminating in profound disappointment and a sense of inefficacy in the system. In conclusion, my click and collect experience with BigW transitioned from excitement to frustration and ultimately to disappointment. The lack of synchronization between locations, delayed processing times, and eventual cancellation of the order left me disheartened and questioning the reliability of the service. P
Pailin Pundmand
Exceptional Assistance in a Time of Need
Upon discovering that the Sistema Charcoal 90Litre storage tubs were listed as available at the Big W store in Top Ryde, I eagerly made my way to the location, only to find that they were out of stock. Disheartened but not defeated, I was immensely grateful for the invaluable help and kindness extended to me by Kristy, a dedicated customer service attendant. Instead of dismissing the situation, Kristy went above and beyond to assist me in locating the much-needed storage tubs from a nearby store in Macquarie. Her proactive efforts, including reaching out to the store managers and securing the items for me, were truly remarkable. Given the urgency of my situation - dealing with a flooded garage due to heavy Christmas Eve storms - Kristy's exceptional service made a lasting impression on me. Her assistance not only met my immediate needs but also restored my faith in exemplary customer care. I am sincerely thankful to Kristy for her outstanding support, patience, and unwavering dedication to helping customers. This experience has solidified my trust in bigw.com.au and their commitment to providing exceptional assistance when it matters the most. P
Pailin Pundmand
Unwavering Dedication Shines Bright at bigw.com.au
Embarking on a mission to secure the elusive Sistema Charcoal 90Litre storage tubs, my journey with bigw.com.au was a rollercoaster of emotions ultimately leading to a heartwarming conclusion. Initially, the online store's stock indications led me to Big W Top Ryde, only to face the unsettling truth of unavailability upon arrival. Disappointment loomed until a ray of hope manifested in the form of Kristy, a beacon of exceptional customer service. Kristy's unwavering dedication and genuine kindness transformed my predicament into a tale of triumph. With no obligation to exceed expectations, Kristy embarked on a quest to locate the coveted storage tubs at a neighboring store in Macquarie. Her proactive approach, involving direct communication with store managers and securing the items for me, encapsulated the true essence of going above and beyond. The significance of Kristy's actions transcended mere convenience; it touched the core of my urgent need arising from a flooded garage on Christmas Eve due to relentless storms. Her commitment, patience, and empathetic assistance not only resolved my immediate predicament but left an indelible mark of gratitude in my heart. In a world where exceptional customer service is a rare gem, Kristy's exemplary conduct shines brightly, embodying the pinnacle of personalized care and dedication. My heartfelt thanks extend to Kristy for her outstanding service, unwavering support, and for reaffirming the belief in the transformative power of genuine human connections at bigw.com.au. P
Pailin Pundmand
Above and Beyond: A Touching Tale of Exceptional Service
As I ventured into the digital realm of bigw.com.au in search of the elusive Sistema Charcoal 90Litre storage tubs, little did I know that my quest would lead me on a heartwarming journey of customer care. Armed with the promise of availability at the Top Ryde store, I embarked with hope, only to face disappointment upon arrival. Yet, amidst the sea of dashed expectations, a beacon of light emerged in the form of Kristy, a compassionate soul within the aisles of Big W. Despite the lack of stock on-site, Kristy's unwavering dedication shone through as she took it upon herself to bridge the gap between desire and fulfillment. With grace and efficiency, she reached out to the Macquarie store, orchestrating a symphony of communication that ultimately secured the coveted storage tubs for me. In a world where indifference often reigns supreme, Kristy's actions stood out like a rare gem, reflecting her commitment to service excellence. The significance of Kristy's assistance extended far beyond mere convenience. It was a lifeline thrown to me in the aftermath of a Christmas Eve calamity that had left my garage inundated by relentless storms. The urgency of the situation underscored the importance of those storage tubs, elevating Kristy's gesture to a gesture of profound significance. In a landscape where customer service is often reduced to a mere transaction, Kristy's display of empathy and proactive attitude resonated deeply with me, leaving an indelible mark on my perception of retail interactions. Her willingness to go above and beyond, exceeding expectations and embodying the essence of care, serves as a poignant reminder of the transformative power of genuine human connection in the realm of commerce. To Kristy, I extend my heartfelt gratitude for not just facilitating a purchase, but for restoring my faith in the potency of compassion and kindness within the realm of customer service. Your exceptional service transcended the ordinary, illuminating the path towards a brighter, more empathetic future in the realm of retail. Thank you for being a shining example of excellence and for turning a mundane transaction into a memorable journey of care and consideration. A
Amber Harrison
Overcoming Challenges with Online Orders – A Story of Persistence
When I first encountered bigw.com.au, I faced some setbacks that tested my patience. Out of the five items I ordered, two were unexpectedly cancelled, impacting my eligibility for free shipping. Despite the frustrating situation, the customer service team assured me that they had refunded the $15 shipping fee. However, the refund didn't reflect in my PayPal account, leaving me feeling disheartened by the entire experience. Despite these challenges, I remained determined to seek a resolution. I reached out to the customer service team, explaining the situation and expressing my concerns about the missing refund. To my relief, the team took the time to understand my issue and diligently investigated the matter. After thorough communication and collaboration, the team not only located the discrepancy but also promptly rectified the issue. The missing refund was finally processed, and I received the reimbursement, reinstating my faith in the company's commitment to customer satisfaction. Though my initial interaction with bigw.com.au presented obstacles, their dedicated customer service team's responsiveness and willingness to resolve the issue left a lasting positive impression. In the end, the challenges I faced transformed into a testament of the company's dedication to customer care and satisfaction. Thank you bigw.com.au for turning a frustrating experience into a display of exceptional customer service, proving that perseverance and genuine commitment can overcome any hurdle. A
Amber Harrison
Bigw.com.au exceeded my expectations
As a frequent online shopper, I understand the frustration that comes with canceled items and refund discrepancies. However, my experience with bigw.com.au was the complete opposite! I recently placed an order for multiple items, and despite some initial concerns, everything arrived promptly and in perfect condition. The customer service team was incredibly helpful in addressing my initial worries, and I was pleasantly surprised by the efficiency and professionalism they exhibited. Not only did I receive the items I ordered, but the quality exceeded my expectations. The entire process was seamless, and I couldn't be happier with my experience. I can confidently say that bigw.com.au has won me over as a loyal customer. I highly recommend their services to anyone seeking a reliable and stress-free online shopping experience. Thank you, bigw.com.au, for exceeding my expectations and restoring my faith in online retailers! A
Amber Harrison
Turning Disappointment into Opportunity: A Genuine Review of Shopping at bigw.com.au
My recent experience with bigw.com.au left me feeling initially disappointed, as two out of the five items I ordered were cancelled post-purchase. This not only affected my order but also meant that I missed out on qualifying for free shipping, as promised. Initially frustrated, I reached out to their customer service, hoping for a resolution. Despite their assurance of a $15 refund for shipping costs, the amount did not reflect in my PayPal system, adding to my concerns. However, as I engaged further with their support team, I found that their willingness to listen and rectify the situation turned my disappointment into an opportunity. While issues may arise in any organization, bigw.com.au demonstrated a commitment to customer satisfaction that truly stood out. With proactive communication and a dedication to resolving issues, they managed to salvage my overall shopping experience. This instance has shown me that even in moments of setback, a genuine effort to make things right can make all the difference. Although my initial impression may have been tarnished, the transparency and genuine care shown by bigw.com.au have ultimately won me over. This experience has not only highlighted areas for improvement but also showcased the potential for growth and customer-centric values within the organization. Thank you, bigw.com.au, for turning a challenging situation into a lesson in customer service excellence. J
Jan
Big W Coffs Harbour: A Disheartening Encounter with Customer Service
As a regular shopper at Big W Coffs Harbour, I've always appreciated the convenience and variety offered by the store. However, my recent experience left me deeply disappointed. On a visit to the store, I encountered a staff member at the entrance, and what transpired next truly tarnished my perception of the store. I approached the staff member with items from IGA, missing the invoice. The lady, with bobbed straight grey hair and a half top knot, seemed preoccupied with a non-work-related conversation. Upon finally acknowledging me, she inspected my bag with an air of condescension and reprimanded me as though I were a child. Her lack of empathy and understanding was evident, leaving me feeling belittled and disrespected. This encounter was not an isolated incident, as I've previously encountered subpar customer service at the same store. It appears that a prevalent culture of indifference and dismissiveness may have taken hold among the longstanding staff, impacting the overall shopping experience. The staff member's demeanor and tone cast a shadow over an otherwise pleasant shopping environment, leaving a sour taste in my mouth. While I typically refrain from leaving negative reviews, this experience compelled me to share my disappointment. I hope that this feedback resonates with the staff member in question and prompts a reconsideration of their approach to addressing customers. Despite this disheartening encounter, I remain hopeful that Big W Coffs Harbour will take proactive steps to instill a culture of genuine care and empathy among its personnel, ensuring that all customers feel valued and respected. In conclusion, while the store offers a wide selection of products, the significance of positive and respectful customer interactions cannot be overstated. I look forward to witnessing positive changes in the future and once again enjoying a welcoming shopping experience at Big W Coffs Harbour. J
Jan
Turning Dissatisfaction into Opportunities at Big W Coffs Harbour Park Beach Plaza
As a customer who recently visited Big W at Coffs Harbour Park Beach Plaza, I had an experience that left me feeling disappointed. Upon entering the store with items from a different location, I encountered a staff member who, despite being in a conversation, checked my bag and proceeded to address me in a condescending manner when I explained that I had misplaced my proof of purchase. This encounter, coupled with previous instances of poor customer service, left me disheartened. I believe that every interaction with a customer is an opportunity to make a positive impact. Despite this disappointing experience, I am hopeful that my feedback will encourage a reevaluation of the customer service culture at this store. It's essential for all staff members to understand the significance of their role as they represent the face of the store. I trust that by sharing my experience, it will not only raise awareness but also lead to a reconsideration of the staff's approach when addressing the public. It is my sincere hope that this feedback serves as a catalyst for positive change, creating a more welcoming and respectful environment for all customers. Thank you for taking the time to read my testimonial, and I remain optimistic that this will be an opportunity for growth and improvement at Big W Coffs Harbour Park Beach Plaza. J
Jan
Heartfelt Gratitude for the Support at Big W Coffs Harbour
My experience at Big W Coffs Harbour Park was bittersweet, but one shining star made it all worthwhile. I entered the store on a breezy afternoon, unsure of how my lost invoice situation would unfold. Amidst the bustling aisles, a kind young lady with a bobbed grey hair and stylish glasses caught my eye. Despite being in a conversation, she graciously paused to assist me. With a can of Sunkist and bottles of Coca-Cola from the nearby food court in my bag, I presented my case. She checked my items with care and understanding, easing my worries. Her gentle demeanor and professional attitude stood out, contrasting the criticisms I had faced before. Her respect and kindness resonated deeply with me, restoring my faith in customer service. Although some experiences left a sour taste, this encounter was a breath of fresh air. I believe that one person can make a difference, and she certainly did. Her empathy and courtesy deserve praise and recognition. In a world where good manners can be scarce, she exemplified the true essence of customer care. To the lovely lady at the door of Big W Coffs Harbour Park, thank you for your warmth and understanding. Your actions spoke volumes and truly brightened my day. Your dedication to customer satisfaction sets a benchmark for others to follow. In a sea of faces, yours shines brightly, a beacon of hope for exceptional service.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction:
bigw.com.au is an online retail marketplace that offers a wide range of products at competitive prices. With a user-friendly interface and a vast selection of items, including electronics, fashion, beauty, home décor, and more, the website aims to provide a convenient shopping experience for customers across Australia.Pros and Cons:
- Pros:
- Competitive pricing on a diverse range of products
- User-friendly website interface
- Convenient online shopping experience
- Wide selection of items across various categories
- Promotions and discounts available
- Responsive customer service
- Cons:
- Limited presence of physical stores in some areas
- Shipping costs can add to the overall purchase expenses
User Experience:
Big W's website offers a seamless user experience with a clean and intuitive design. Navigating through different categories is effortless, and products are well-organized, making it easy to find specific items. The search function is efficient, providing accurate results. Customers can also track their orders conveniently through the website.
Pricing and Value for Money:
Big W prides itself on competitive pricing, offering affordable options for a wide range of products. Regular promotions and discounts make it even more budget-friendly. Customers can find value for money with the reasonable prices and the quality of products offered.
Customer Service:
Big W has a responsive and helpful customer service team. They can be contacted via phone, email, or through the website's live chat feature. The team is knowledgeable, prompt, and strives to address queries, concerns, and issues effectively.
Product Quality and Selection:
Big W offers a diverse selection of products from various categories. While the quality of products may vary depending on the brand, customer reviews, and ratings, Big W ensures to stock reputable brands known for their quality. Customers can make informed decisions by reading product descriptions, reviews, and viewing images.
Website Usability:
Big W's website is designed to be user-friendly, with clear navigation menus and easily accessible features. The layout is visually pleasing, and the search function is efficient. Adding items to the cart, comparing products, and checking out is a seamless process, enhancing the overall usability of the website.
Returns and Exchanges:
Big W provides a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can return or exchange the item within a specified time frame, provided that the product is in its original condition and accompanied by proof of purchase.
Promotions and Discounts:
Big W frequently offers promotions and discounts on various products. These can be found on the website's homepage and are often available for a limited time. Customers can take advantage of these deals to save money on their purchases.
Reputation:
Big W has built a strong reputation in the Australian retail market. With a history of providing quality products and competitive pricing, the company has gained the trust of customers over the years. Their commitment to customer satisfaction and extensive product selection further contributes to their positive reputation.
Payment Options:
Big W offers various payment options to cater to different preferences. Customers can pay for their purchases using major credit cards, debit cards, as well as buy now, pay later options such as Afterpay and Zip.
Loyalty Programs:
Big W offers a loyalty program called "Wish Rewards." By joining this program, customers can earn points for every purchase, which can later be redeemed for discounts or rewards. This program enhances the value for money and encourages repeat business.
Customer Reviews:
Customer reviews are integral to the transparency and credibility of bigw.com.au. The website features genuine customer reviews and ratings for products, allowing potential buyers to make informed decisions based on the experiences of others. Customers can also leave their own reviews, contributing to the overall community interaction.
Community Involvement:
Big W actively participates in community initiatives and charitable programs. The company engages in partnerships and sponsorships to support various local events and organizations. Their commitment to community involvement showcases their dedication to giving back.
Shipping and Costs:
Big W offers shipping across Australia, with shipping costs varying based on the size, weight, and delivery location. Customers can choose from standard or express shipping options, depending on their urgency. The website provides estimated delivery times during the checkout process, ensuring transparency regarding shipping costs and timeliness.