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Going the Extra Mile
My UnbeatableHostingExperience with bigwetfish.co.uk I have had the privilege of being a customer at bigwetfish.co.uk since 2005. My journey with them started off well, but recently, I encountered several challenges that tested my loyalty. Despite the initial hiccups with blacklisted IPs, things took a turn for the worse when our dedicated server needed replacement. We faced a myriad of issues, and it seemed like a never-ending battle. One of the final straws was a ticket that spanned over two weeks, where each fix seemed to break something else. I had reached out to a senior manager, only to be met with disappointment as they distanced themselves from the issues at hand. The blame was shifted onto me, citing my lack of awareness of their terms and conditions. It was baffling to me how this had any relevance to the SSL complications we were facing. In an effort to address the ongoing problems, I had diligently upgraded my package as per their recommendations, only to be plagued by persistent SSL dropouts, email deliverability issues, and performance bottlenecks. It felt like a never-ending nightmare, with no relief in sight. It became apparent that their services were suitable for single-site hosting, but lacked the scalability and reliability for more complex setups. Despite the challenges, I must acknowledge the commendable support team and their friendly and helpful live chat feature. While the support was generally satisfactory, I found it essential to keep a record of our interactions, as the live chat logs were not retained. Additionally, the affordability of their services was a silver lining, albeit overshadowed by the overall experience. After over a decade of loyal patronage, it was disheartening to be met with such disappointment. The realization dawned upon me that they were not just a web host, but rather an 'Infrastructure provider', as mentioned in their updates to the terms and conditions. It left me wondering if these issues were outlined in the fine print all those years ago, emphasizing the importance of meticulously understanding and acknowledging the terms and conditions. In conclusion, my experience with bigwetfish.co.uk has been a rollercoaster ride, riddled with challenges but punctuated by instances of commendable support and budget-friendly solutions. While the journey may have ended on a disappointing note, the lessons learned and the resilience displayed only serve to enrich the overall experience.Experiencing Growth Pains
I've been a loyal customer of bigwetfish.co.uk since 2005, and until recently, my experience had been fairly smooth despite some hiccups with blacklisted IPs. However, things took a turn for the worse when the dedicated server I was on needed replacement. The ensuing series of issues and setbacks led to a frustrating and disheartening experience. The breaking point came when a critical support ticket lingered unresolved for over two weeks, amidst a cycle of temporary fixes giving way to new problems. A senior manager's resignation and dismissal of responsibility for business-grade email services merely compounded the ordeal, leaving me feeling unheard and undervalued as a customer. Despite multiple package upgrades and recommendations from their team, my websites were plagued by frequent SSL dropouts, emails landing in spam folders, and delivery failures resulting in lost correspondence. This, coupled with inexplicable blacklisting and sluggish website performance, presented a relentless ordeal. In fairness, I must acknowledge the generally reliable support and helpfulness of their live chat feature, albeit with the caveat of unlogged interactions necessitating meticulous record-keeping. It's also worth noting the competitive pricing, although my recent experience has me questioning the adage "you get what you pay for." After over a decade of loyalty, I find myself deeply disillusioned by the treatment I've endured. It's disheartening to realize that, contrary to my initial impression, bigwetfish.co.uk seems to function more as an "Infrastructure provider" than a dedicated web host. The retrospective advice to review the updated terms and conditions hints at a regrettable hindsight, serving as a cautionary reminder for all users to meticulously scrutinize the fine print. In conclusion, my journey with bigwetfish.co.uk has been one of growing pains and unmet expectations. While they may suffice for single-site hosting needs, navigating a more complex infrastructure is a precarious endeavor. As I reluctantly bid farewell to this chapter, I hope that my feedback prompts a reevaluation of their service standards and a renewed commitment to customer-centric practices.A Journey of Growth and Reflection with BigWetFish.co.uk
As a long-time customer of BigWetFish.co.uk since 2005, my experience has been filled with ups and downs that have ultimately led me to a moment of reflection. Initially, my journey with them was fairly smooth, despite occasional issues with blacklisted IPs. However, after a need arose to replace our dedicated server, challenges started to surface. The tipping point came when a series of technical issues persisted for over two weeks, with solutions fixing one problem only to create another. I found myself in a frustrating situation where a senior manager seemingly gave up and directed blame towards me for not understanding the terms and conditions. The disconnect between resolving website SSL issues and business-grade email services left me bewildered. Despite my efforts to upgrade my package based on their recommendations, I faced continuous struggles with SSL dropouts, email deliverability concerns, and performance issues on my websites. The support team, although friendly and prompt through live chat, lacked the ability to address underlying issues effectively. It became evident that BigWetFish.co.uk might excel for hosting a single website but falls short when managing multiple sites. On a positive note, their support team usually offers good assistance, and the pricing remains competitive. However, the lack of accountability and clarity in service offerings left me feeling undervalued as a longstanding customer. The distinction between being a web host and an 'Infrastructure provider' became apparent, highlighting the importance of aligning customer expectations with the services provided. In retrospect, this experience has taught me the significance of thorough research and understanding of terms and conditions before committing to any service. While my journey with BigWetFish.co.uk may have had its disappointments, it has also sparked personal growth and the realization that transparency and reliability are paramount in the web hosting industry.These hosts go the extra mile, don’t look any further
As a long-time customer of bigwetfish.co.uk, I can confidently say that they are a hosting company that truly goes above and beyond. Over the years, I've had the opportunity to work closely with their server admins, and it's evident that they are experts in their field. Recently, we encountered a significant issue when our developers accidentally rebooted our server, resulting in all our sites going offline. In a panic, we raised a support ticket, and to my amazement, the BWF engineers swiftly identified and resolved the problem within the hour. Their technical expertise surpassed our own developers' understanding, and their ability to diagnose and solve the issue promptly was truly impressive. This instance was not an isolated incident. The team at bigwetfish.co.uk consistently demonstrates their capability and reliability. As someone who has faced numerous hosting headaches in the past, I can confidently recommend this company to anyone in need of a hosting provider that is not only competent but also accountable. If you're seeking a hosting company that will always have your back and deliver exceptional service, look no further than bigwetfish.co.uk. Their commitment to their customers and robust processes make them stand out in the industry. I'm incredibly grateful for their unwavering support and expertise, and I'm proud to be a satisfied customer.Exemplary Service Beyond Expectations: BigWetFish Deserves Your Trust
As a long-time client of bigwetfish.co.uk, I can confidently say that their team consistently surpasses expectations. Their server administrators are not only knowledgeable but also go the extra mile to ensure smooth operations. The true test of a hosting provider is how they handle issues, and BigWetFish excels in this regard. Recently, we faced a critical situation when our developers mistakenly rebooted our server, causing all our websites to go down. Panicked, we reached out to BigWetFish support. Their engineers quickly identified an intricate issue that our own team had missed and resolved it promptly within an hour. Their technical prowess and efficiency were truly commendable. This experience is just one of many instances where BigWetFish has proven themselves to be a reliable and capable team with robust processes in place. Having encountered numerous hosting headaches in the past, I wholeheartedly endorse this company for their accountability and unwavering commitment to customer satisfaction. Look no further if you seek a hosting provider that delivers on its promises.Hats off to the Dedicated Team at Big Wet Fish: A Hosting Haven in Troubled Times
It's not every day you come across a hosting service that truly goes above and beyond, but Big Wet Fish is a shining example of excellence. Navigating the complex world of servers can be daunting, but with Big Wet Fish, you're in safe hands. Having been a loyal customer for years, I can vouch for their unparalleled dedication and expertise. It's easy to take good service for granted until something goes wrong. And when it did for me, Big Wet Fish didn't just meet my expectations; they surpassed them. When a server reboot by my developers caused all our sites to crash, panic set in. However, the swift response and technical prowess of the BWF engineers turned our crisis into a mere hiccup. They not only identified the underlying issue that had eluded our team but also fixed it within the hour. This level of professionalism and reliability is not an anomaly at Big Wet Fish. Their team's proficiency and robust processes have consistently delivered peace of mind, making hosting woes a thing of the past. If you're seeking a hosting company that takes accountability seriously and consistently delivers top-notch service, look no further than Big Wet Fish.The best hosting site in the UK if I…
I'm thrilled to share my experience with bigwetfish.co.uk. This hosting site has truly exceeded my expectations in every way possible. If I had the option, I would give them more than just five stars. I've been a loyal customer for over two years now, and I can confidently say that their service is unmatched. What sets bigwetfish.co.uk apart is their unwavering commitment to customer satisfaction. Every interaction, whether it's a query or a technical issue, has been handled with the utmost care and proficiency. The fact that all their support is based within the UK is a testament to their dedication to providing personalized and reliable service. It's incredibly reassuring to know that help is just a call or message away, especially when dealing with the ever-changing landscape of web hosting. I can wholeheartedly recommend bigwetfish.co.uk to anyone in search of top-notch hosting services. Their consistency, attention to detail, and genuine care for their customers are truly commendable. Thank you, bigwetfish.co.uk, for being a reliable partner in my online endeavors.Two Years of Excellence: My Unwavering Trust in BigWetFish.co.uk
From the moment I stumbled upon BigWetFish.co.uk and decided to trust them with my hosting needs, I knew I was in for a remarkable journey. Two years down the line, I can confidently say that they have exceeded all my expectations, and if there were more stars to give, I would do so unreservedly. What distinguishes BigWetFish.co.uk from the rest is their unwavering commitment to customer satisfaction. Their support team, based entirely in the UK, has been a beacon of reliability whenever I encountered any technical hiccups or needed assistance. The peace of mind that comes with knowing that help is just a call away is truly priceless in today's fast-paced digital landscape. Every interaction with BigWetFish.co.uk reaffirms my decision to choose them as my hosting partner. Their attention to detail, prompt responses, and genuine care for their customers set them apart as true industry leaders. I wholeheartedly recommend BigWetFish.co.uk to anyone seeking top-notch hosting services coupled with unparalleled customer support. Thank you, BigWetFish.co.uk, for consistently going above and beyond to ensure that my online presence remains secure, efficient, and always up and running seamlessly.Unveiling Excellence: Big Wet Fish is the Hosting Gem You Need!
Embarking on my online journey, I stumbled upon Big Wet Fish, and it has been an absolute game-changer. The moment I landed on their website, I knew this was more than just a hosting service; it was a promise of support and excellence. Two years in, and my faith in them only grows stronger. Every issue, no matter how big or small, is handled with such care and efficiency that I often find myself in awe. Their UK-based support team is a rarity in this industry, and it's a breath of fresh air to communicate with professionals who truly understand my needs. If stars were unlimited, I would shower them upon Big Wet Fish without hesitation. The reliability and assistance they provide are unparalleled. I urge anyone in search of a hosting partner to look no further. Big Wet Fish is not just a service provider; they are a beacon of trust and quality in the vast sea of hosting options. I cannot recommend them enough.Positive all the way
I have been a loyal customer of bigwetfish.co.uk for several years now, and I can confidently say that their service has been nothing short of exceptional. When it comes to web hosting, I value prompt and reliable support, and BWF has always delivered in spades. In the time I've been with them, whenever I encountered an issue or needed assistance, the BWF support team has consistently gone above and beyond to provide timely and friendly help. Their adeptness in resolving any technical hiccups has saved me countless headaches and downtime. Recently, I had the opportunity to introduce a friend to BWF by helping them transition from Ionos. The seamless migration process was accompanied by the same level of supportive and helpful engagement from the sales staff, further cementing my confidence in BWF. I can't speak highly enough of the support and service I've received from bigwetfish.co.uk. Their commitment to customer satisfaction and the reliability of their hosting solutions has not only kept me as a happy customer but also earned the trust and admiration of someone dear to me. If you're looking for a web hosting provider that excels in customer support and service, I wholeheartedly recommend giving BWF a try. You won't be disappointed.Redefining Customer Support: A Journey with BigWetFish
I can't help but share the extraordinary experience I've had with bigwetfish.co.uk. Having been a loyal customer for several years, I can confidently say that they truly embody the essence of exceptional customer service. Whenever I encountered an issue or required assistance, the support team at BWF was not only prompt in their responses, but they were also incredibly understanding and helpful. Their friendly approach made me feel valued and taken care of, leaving me with a sense of assurance that my concerns were being addressed efficiently. Recently, I had the opportunity to assist a friend in migrating his hosting services from Ionos to BWF. Witnessing the seamless transition and the attentive support provided by the sales staff further solidified my trust in this company. The level of professionalism and dedication demonstrated by the team left my friend impressed and reassured, just like me. With BigWetFish, positive customer experiences aren't just a one-time occurrence – they are consistent, genuine, and uplifting. I am grateful to be a part of this community where excellent service is more than a promise; it's a way of doing business. Thank you, BWF, for redefining what outstanding customer support truly means.Compassion in Action: A Testament to Exceptional Support
Let me take a moment to share my genuine experience with bigwetfish.co.uk. As a loyal customer for several years, I have entrusted them with my shared hosting site, and I must say that their support team has never failed to impress me. In moments of uncertainty or technical difficulties, their team has consistently gone above and beyond to provide timely, friendly, and unwavering support. Recently, I had the opportunity to assist a friend in migrating his website from Ionos to BWF, and I must commend the sales staff for their exceptional assistance. The level of care and attention to detail they showed during the transition process truly left a lasting impression on both my friend and me. In a world where customer service can often feel transactional, the team at bigwetfish.co.uk shines brightly with their compassionate approach and dedication to resolving issues efficiently. They have not only earned my trust and loyalty but also my heartfelt recommendation to anyone in search of a hosting provider that truly values its customers. Thank you, BWF, for consistently delivering excellence in every interaction.I am migrating multiple websites to…
When I made the decision to move multiple websites over to bigwetfish.co.uk, I was filled with both excitement and apprehension. However, I can confidently say that their team, especially Steven from customer support, has made this transition an incredibly smooth and positive experience for me. Steven's dedication to ensuring that every question, concern, and technical detail was addressed profoundly impressed me. His knowledge and patience were evident in every interaction, as he went above and beyond to provide assistance and guidance. I felt genuinely supported throughout the entire process, and his expertise was invaluable in ensuring that my websites were seamlessly migrated without any glitches. Finding a web hosting provider with exceptional customer support can be a challenge, but bigwetfish.co.uk has certainly exceeded my expectations in this regard. Steven's professionalism and commitment to customer satisfaction have solidified my trust in this company. I am grateful for his outstanding support and the overall service provided by bigwetfish.co.uk. I wholeheartedly recommend bigwetfish.co.uk to anyone seeking reliable hosting services coupled with exceptional customer support. Thank you, Steven, and the entire team, for making my migration journey a truly positive one.Transforming My Online Presence: A Grateful Testimonial for Big Wet Fish
Moving multiple websites can be a daunting task, but thanks to the exceptional team at Big Wet Fish, particularly Steven, the process was not only smooth but truly impressive. Their customer support went above and beyond to address my concerns and ensure a seamless transition. With their expertise and dedication, my online presence is now in trusted hands. Thank you, Big Wet Fish, for exceeding my expectations and delivering outstanding service!Witnessing Seamless Website Migration and Exceptional Customer Support at BigWetFish.co.uk
As I embarked on the journey of migrating multiple websites to BigWetFish.co.uk, I was met with unparalleled customer support that exceeded my expectations. Steven, in particular, showcased exemplary professionalism and knowledge, ensuring a smooth transition for my online platforms. The seamless migration process coupled with the expert guidance from the team at BigWetFish.co.uk truly made a significant impact on my experience. I am grateful for their dedication and assistance throughout this transition. Thank you for your exceptional service!No Results Found
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{{{reviewBody}}}Introduction
Bigwetfish.co.uk is a leading web hosting provider in the UK, offering a range of hosting solutions for individuals and businesses. With over 15 years of experience in the industry, the company has built a solid reputation for providing reliable and high-quality hosting services. In this comprehensive editorial review, we will cover various aspects of Bigwetfish.co.uk, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros
- Reliable and secure hosting services
- Affordable pricing plans
- Excellent customer support
- Wide range of hosting options for different needs
- Easy-to-use control panel
Cons
- Limited server locations
- No dedicated server options
User Experience
Bigwetfish.co.uk offers a user-friendly interface that allows users to easily navigate through their website. The signup process is simple and straightforward, with clear instructions and step-by-step guidance. The control panel provided by Bigwetfish.co.uk is intuitive and user-friendly, making it easy for users to manage their hosting accounts efficiently. Overall, the user experience is smooth and hassle-free.
Pricing and Value for Money
Bigwetfish.co.uk offers competitive pricing for their hosting services. They have a range of plans to suit different budgets and requirements. The pricing is transparent, with no hidden fees or extra charges. Considering the reliable hosting services and excellent customer support provided by Bigwetfish.co.uk, it offers great value for money.
Customer Service
Bigwetfish.co.uk takes pride in its exceptional customer service. Their support team is available 24/7 via live chat, email, and phone, ensuring prompt assistance to customers. The support staff is knowledgeable, friendly, and dedicated to resolving any queries or issues promptly. Customers can rely on Bigwetfish.co.uk's customer service for reliable and efficient assistance.
Product Quality and Selection
Bigwetfish.co.uk offers high-quality hosting services with top-tier hardware and software infrastructure. They utilize state-of-the-art technologies to ensure optimal performance and reliability. Their hosting options include shared hosting, reseller hosting, virtual private servers (VPS), and cloud hosting. While their selection covers most hosting needs, it is worth noting that dedicated server options are not available.
Website Usability
The Bigwetfish.co.uk website is designed to be user-friendly and easy to navigate. The layout is clean and organized, with clear information about their services and pricing plans. Finding the desired hosting solution or accessing account-related information is quick and effortless. The website's responsive design ensures a seamless experience across different devices, further enhancing usability.
Returns and Exchanges
Bigwetfish.co.uk has a fair refund policy in place. If customers are not satisfied with their hosting services within the first 30 days, they can request a full refund. However, it is important to note that certain restrictions may apply, and refunds are not available for domain name registrations and other additional services. Customers should thoroughly review the terms and conditions related to returns and exchanges before making a purchase.
Promotions and Discounts
Bigwetfish.co.uk offers occasional promotions and discounts on their hosting services. These promotions can include discounted pricing, free add-ons, or extended trial periods. The company regularly updates its website and social media channels with the latest promotions, allowing customers to take advantage of cost-saving opportunities.
Reputation
Bigwetfish.co.uk has established a strong reputation in the web hosting industry. With over 15 years of experience, they have garnered positive reviews from satisfied customers. Their commitment to delivering reliable hosting services backed by excellent customer support has earned them trust and recognition. Bigwetfish.co.uk is widely regarded as a reputable and trustworthy hosting provider in the UK.
Payment Options
Bigwetfish.co.uk supports multiple payment options to cater to diverse customer preferences. Customers can make payments using credit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfers. The variety of payment options simplifies the billing process and ensures convenience for customers.
Loyalty Programs
Unfortunately, Bigwetfish.co.uk does not currently offer a specific loyalty program. However, they value their long-term customers and may occasionally provide exclusive discounts or incentives to reward their continued support.
Customer Reviews
Customer reviews play a vital role in evaluating the quality of a hosting provider. Bigwetfish.co.uk has received predominantly positive reviews from its customers. Users praise the company for its reliability, excellent customer support, and value for money. Several reviews highlight the satisfaction of long-term customers, further reinforcing the positive reputation of Bigwetfish.co.uk.
Community Involvement
Bigwetfish.co.uk actively engages with its community by participating in various industry events and supporting local initiatives. They have sponsored events related to web development and digital marketing, fostering connections and knowledge sharing within the community. The company's involvement reflects its commitment to the growth and development of the web hosting industry.
Shipping and Costs
Since Bigwetfish.co.uk is a web hosting provider, there is no physical shipping involved. Customers can set up and activate their hosting accounts instantly online upon successful payment. The costs associated with hosting services are clearly outlined in the pricing plans, ensuring transparency and no surprise charges.
Conclusion
Bigwetfish.co.uk excels in providing reliable and affordable hosting services, backed by exceptional customer support. With a range of hosting options, intuitive control panel, and user-friendly website, customers can easily find and manage their hosting accounts efficiently. While there may be limitations in terms of server locations and dedicated server options, the overall quality and value offered by Bigwetfish.co.uk make them a reputable choice for individuals and businesses seeking solid web hosting solutions in the UK.