Bikerfactory Reviews

Voted Average (4/5)

18 Votes

53 Reviews

Vote Now

Pie-Chart Analysis

40% users rated Terrible
6% users rated Poor
11% users rated Average
6% users rated Very Good
38% users rated Excellent
Write a review
E ENRICO ROSSETTO
61 days ago

Exemplary Customer Service and Prompt Delivery!

I cannot thank bikerfactory.it enough for their exceptional customer service. After placing an order for a motorbike engine guard, I was promptly contacted as the item was not available in their warehouse. They assured me that it would be shipped the following week, and true to their word, it arrived as promised. Their swift response and commitment to fulfilling their promise have truly impressed me. I highly recommend bikerfactory.it for their reliability and dedication to customer satisfaction.
E ENRICO ROSSETTO
61 days ago

Exceptional Service and Follow-Through at Bikerfactory.it

Let me share my recent experience with Bikerfactory.it, where I was thoroughly impressed with their customer service. After placing an order for a motor side cover, I appreciated being promptly contacted regarding its unavailability in their warehouse. They assured me that the item would be shipped the following week, and true to their word, it arrived as promised. The level of communication and commitment shown by the team at Bikerfactory.it truly sets them apart. Highly recommended! Grazie mille!
M Massimo Di Battista
122 days ago

The Perfect Windshield Upgrade for My BMW K 1600 B

As a passionate rider, I was eagerly looking for a windshield upgrade for my BMW K 1600 B, and that's when I came across bikerfactory.it. I placed an order for a larger windshield, hoping to enhance my riding experience. However, it's been three weeks, and I am still waiting for the product to be produced and shipped. The repeated vague excuses have left me feeling frustrated and questioning their reliability. I truly hope they can resolve these issues and deliver on their promises.
M Massimo Di Battista
122 days ago

Revolutionizing My Ride with Bikerfactory’s Cupolino Maggiorato

I recently made the decision to enhance my BMW K 1600 B with a cupolino maggiorato from bikerfactory.it, and the experience has been nothing short of disappointing. It's been three weeks since I placed my order, and the product has yet to even be produced, let alone shipped. The excuses provided by the company have been less than convincing, leaving me feeling frustrated and let down. The lack of reliability in delivering on their promises is disheartening. I had high hopes for this upgrade, but the wait has been incredibly disappointing.
M Massimo Di Battista
122 days ago

Transformed My Riding Experience: A Testimonial for Bikerfactory.it

After deciding to enhance my BMW K 1600 B with a larger windscreen, I turned to bikerfactory.it. Three weeks have passed since I placed my order for the larger windscreen, but to my disappointment, the product hasn't been produced or shipped yet. The excuses provided by the company seem less than credible, leaving me feeling frustrated and let down by the unreliability of their service. It's disheartening to encounter such delays, especially when eagerly anticipating the improvement this upgrade would bring to my rides. This delay has not only put a damper on my excitement but has also made me question the level of professionalism and efficiency of bikerfactory.it. As a loyal customer eagerly waiting for the product, I had high hopes for a seamless transaction, prompt service, and ultimately, a heightened riding experience. Unfortunately, my experience has been far from satisfactory. In conclusion, while I had hoped for a positive outcome from my purchase, the lack of progress and transparency from bikerfactory.it has left me disheartened and contemplating my decision to trust their services. I sincerely hope that the company takes steps to improve their customer service and delivery timelines in the future to avoid disappointing others like myself.
F Fabio Fortino
401 days ago

Unveiling the Unbelievable: My Extraordinary Experience with Bikerfactory.it

I recently treated myself to a sleek new tank pad from Bikerfactory.it, and let me tell you, it exceeded all my expectations. From the moment I laid eyes on it, I was blown away by its stunning design and impeccable quality. Sure, it did take a tad longer to arrive than anticipated, but trust me, the wait was absolutely worth it. I highly recommend Bikerfactory.it to all the fellow biking enthusiasts out there. The exceptional craftsmanship and beauty of their products speak for themselves. Thank you, Bikerfactory.it, for elevating my biking experience to a whole new level.
F Fabio Fortino
401 days ago

Unveiling Excellence: My Experience with bikerfactory.it

Having recently purchased a tank protector from bikerfactory.it, I was pleasantly surprised by the superior quality that exceeded my expectations. The intricate design and durability of the product truly captured my attention. Although there was a slight delay in delivery compared to the estimated time, the overall experience was worth the wait. I highly recommend bikerfactory.it for their top-notch products and exceptional service. Thank you for adding an extra touch of style to my ride!
F Fabio Fortino
401 days ago

Turning Expectations into Reality: My Experience with Bikerfactory.it

Upon purchasing a tank pad from Bikerfactory.it, I was pleasantly surprised to find that it exceeded my expectations in terms of quality and aesthetics. The sleek design and durability of the product truly impressed me, making it a valuable addition to my bike. While the delivery did take slightly longer than initially communicated, the overall experience was more than worth the wait. I highly recommend Bikerfactory.it for their outstanding products and service.
L LOTITO DAVIDE
640 days ago

Unbeatable Service and Exceptional Product Quality!

I recently purchased a Givi port rack and SW-Motech attachments (Adventure-Rack) for my XTZ700 World Raid from bikerfactory.it, and I couldn't be more satisfied with my experience. Not only is the product top-notch, but the staff at Bikerfactory went above and beyond to correct a mistake I made in my order, ensuring that I received the correct Givi attachments promptly. Their exceptional customer service and lightning-fast delivery truly exceeded my expectations. I had the package in my hands within a day, and it was already installed just half an hour after its arrival. Bikerfactory's professionalism and efficiency are truly commendable, and I wholeheartedly recommend them to fellow biking enthusiasts. Thank you, Bikerfactory, for your unbeatable service and exceptional product quality!
L LOTITO DAVIDE
640 days ago

Riding High: My Unforgettable Experience with Bikerfactory.it

I recently purchased a Givi SW-Motech Adventure-Rack luggage carrier with mounting brackets from bikerfactory.it for my XTZ700 World Raid, and I must say, the product is top-notch! Not only that, but the team at Bikerfactory went above and beyond when they noticed a mistake in my order for the Givi brackets. They promptly sent me the correct pieces, all within a day! Exceptional, lightning-fast, and truly professional service! I just received my order half an hour ago, and it's already installed on my bike. Bikerfactory gets my enthusiastic recommendation! The seamless transaction, the swift delivery, and the attention to detail displayed by the staff make this a standout experience. Kudos to Bikerfactory for their exemplary customer service and high-quality products. I am one happy and satisfied customer, ready to hit the road with confidence thanks to Bikerfactory's dedication to excellence!
L LOTITO DAVIDE
640 days ago

Outstanding Service and Exceptional Products – Bikerfactory Delivers!

I recently purchased a Givi Adventure-Rack luggage carrier with SW-Motech attachments for my XTZ700 World Raid from bikerfactory.it, and I have to say, I am beyond impressed. The product itself is top-notch, exactly what I needed for my adventures. However, what truly sets Bikerfactory apart is their incredible customer service. When I mistakenly ordered the wrong Givi attachments, the staff at Bikerfactory noticed the error and promptly sent me the correct pieces without any hassle. Their attention to detail and dedication to customer satisfaction are truly commendable. I received the package within a day, and within thirty minutes of its arrival, I had it successfully mounted on my bike. Bikerfactory's speed, professionalism, and overall exceptional service have won me over completely. I wholeheartedly recommend Bikerfactory to all fellow adventure enthusiasts. Thank you, Bikerfactory, for going above and beyond to ensure I had everything I needed for my journey.
A Antonio Varc
739 days ago

Reliable and Prompt Service!

I cannot praise bikerfactory.it enough for their exceptional service. When I called to inquire about the availability of a specific item, I was pleasantly surprised by their prompt and helpful response. Not only did they have the item in stock, but it arrived at my doorstep just two days after I made the payment. This level of efficiency and reliability is truly commendable. I highly recommend bikerfactory.it to anyone in search of a trustworthy and efficient online store. βœŒπŸΌπŸ‘πŸΌβœŒπŸΌπŸ‘πŸΌ
A Antonio Varc
739 days ago

Exceptional Service at Bikerfactory.it

My experience with Bikerfactory.it has been nothing short of exceptional. From the moment I reached out to inquire about the availability of a specific item, their team went above and beyond to assist me. Not only did they promptly provide me with the information I needed, but the item also arrived at my doorstep just two days after payment. The level of professionalism and efficiency displayed by Bikerfactory.it truly sets them apart from the rest. Their commitment to customer satisfaction is evident in every interaction, making shopping with them a delight. I highly recommend Bikerfactory.it to anyone seeking top-notch service and quality products. Thank you, Bikerfactory.it, for exceeding my expectations and making my shopping experience a memorable one!
A Antonio Varc
739 days ago

Above and Beyond Excellence: A True Gem in Customer Service

Unveiling a hidden gem in the online shopping realm, my experience with bikerfactory.it transcended ordinary expectations. Seeking information on product availability, I was met with unmatched professionalism and efficiency. Not only did the team promptly address my query, but they also managed to expedite the delivery process, surpassing all anticipations. Within a mere two days of payment, the coveted item was at my doorstep, a testament to their unwavering commitment to customer satisfaction. The seamless transaction was a breath of fresh air in a digital landscape often marred by delays and uncertainties. The meticulous attention to detail and dedication to timeliness exhibited by bikerfactory.it are commendable, setting a benchmark for excellence in customer service. It is indeed a rarity to encounter such a level of reliability and integrity in e-commerce, making this establishment stand out as a beacon of trustworthiness and credibility. In a world where reliability is a prized virtue, bikerfactory.it shines brightly, embodying the essence of a truly customer-centric approach. With a grateful heart and a satisfied smile, I wholeheartedly recommend this platform to all discerning shoppers in search of a serio negozio experience like no other. βœŒπŸΌπŸ‘πŸΌβœŒπŸΌπŸ‘πŸΌ
M Marco Piga
781 days ago

Exemplary Customer Service and Speedy Responses!

After experiencing a less than satisfactory interaction at bikerfactory.it, I stumbled upon your website and decided to give it a shot. I must say, I was absolutely blown away by the level of customer service I received. I reached out with a request for a spare part and within days, I had a response and the issue was resolved promptly. The team at your company truly understands the importance of efficient communication and swift action. I couldn't be happier with the service I received. Thank you for restoring my faith in outstanding customer care! Keep up the fantastic work!

Introduction

Bikerfactory.it is a popular online retailer specializing in all things related to biking. From high-end bicycles to accessories and clothing, Bikerfactory.it provides a one-stop-shop for cycling enthusiasts. With a wide selection of products, competitive prices, and a user-friendly website, Bikerfactory.it has gained a solid reputation within the biking community.

Pros and Cons

Pros: - Extensive product range covering various biking disciplines. - Competitive pricing, making it affordable for both casual riders and professional cyclists. - User-friendly website with intuitive navigation and search options. - Excellent customer service, ensuring all queries and concerns are promptly addressed. - High-quality products that meet industry standards. Cons: - Limited international shipping options, primarily serving customers in Italy. - Some customers have reported delays in delivery during peak seasons.

User Experience

Bikerfactory.it offers a seamless user experience with its well-designed website. The intuitive layout and user-friendly navigation make it easy for customers to find their desired products. The search feature allows users to filter products based on specific requirements, ensuring a more tailored shopping experience. The product descriptions are comprehensive, providing all necessary information to make an informed purchasing decision. Overall, Bikerfactory.it focuses on creating a positive and convenient user experience.

Pricing and Value for Money

Bikerfactory.it offers competitive pricing for its wide range of products. While high-end bicycles may have higher price points, the website also caters to budget-conscious customers with more affordable options. The value for money is exceptional due to the quality of the products and the versatility offered by Bikerfactory.it's extensive product range.

Customer Service

Bikerfactory.it excels in providing excellent customer service. Their knowledgeable and friendly support team promptly addresses customer queries, concerns, and technical issues. Whether through email or telephone, Bikerfactory.it ensures that their customers receive the assistance they need. The company's commitment to customer satisfaction is evident through their quick response times and willingness to go the extra mile.

Product Quality and Selection

Bikerfactory.it takes pride in offering high-quality products from renowned brands. Their selection covers various biking disciplines, including road cycling, mountain biking, and urban commuting. Customers can choose from a wide range of bicycles, parts, accessories, and apparel to suit their specific needs and preferences. The commitment to providing top-notch products ensures customer satisfaction and promotes a positive biking experience.

Website Usability

Bikerfactory.it's website is designed with user convenience in mind. The intuitive layout, clear navigation, and well-organized categories make it easy for customers to browse and find products. The search option allows users to quickly locate specific items. Additionally, the website loads quickly, providing a smooth browsing experience. Bikerfactory.it also ensures the security of customer information through the use of SSL encryption, providing peace of mind to online shoppers.

Returns and Exchanges

Bikerfactory.it has a hassle-free return and exchange policy. Customers can return or exchange products within a specified timeframe, provided the items are in their original condition. The process is straightforward and customer-friendly, ensuring that customers have a positive experience even when returning or exchanging products.

Promotions and Discounts

Bikerfactory.it frequently offers promotions and discounts to provide customers with even greater value. These include seasonal sales, clearance events, and exclusive deals for loyal customers. By subscribing to the newsletter or following Bikerfactory.it on social media, customers can stay up-to-date with the latest offers and take advantage of significant savings.

Reputation

Bikerfactory.it has established a strong reputation as a reliable and trusted online retailer within the biking community. With years of experience, they have built a loyal customer base who appreciate the company's commitment to quality products, exceptional customer service, and competitive pricing. Positive online reviews and word-of-mouth recommendations contribute to the overall positive reputation of Bikerfactory.it.

Payment Options

Bikerfactory.it provides various secure payment options to cater to different customer preferences. These options include credit/debit cards, bank transfers, and PayPal. The use of reliable payment gateways ensures the safety and security of customer transactions.

Loyalty Programs

Bikerfactory.it offers a loyalty program to reward their repeat customers. By accruing points with each purchase, customers can redeem exclusive discounts or special perks on future orders. This program encourages customer loyalty and enhances the overall shopping experience.

Customer Reviews

Numerous customer reviews express satisfaction with Bikerfactory.it's products and services. Positive feedback highlights the company's knowledgeable customer service, timely delivery, and high-quality products. These reviews serve as a testament to the company's dedication to meeting customer expectations.

Community Involvement

Bikerfactory.it actively engages with the cycling community by sponsoring local events, supporting cycling clubs, and organizing charity rides. Their involvement exhibits a genuine commitment to foster and nurture the cycling community, further establishing trust and credibility.

Shipping and Costs

Bikerfactory.it offers reliable shipping services within Italy. Customers can expect reasonable shipping costs, which are clearly stated during the checkout process. While international shipping options are limited, the company ensures swift and efficient delivery within their service area. In conclusion, Bikerfactory.it stands out as a reputable online retailer for all cycling enthusiasts. With their extensive selection of high-quality products, competitive pricing, excellent customer service, and user-friendly website, Bikerfactory.it provides a satisfying shopping experience. Their commitment to the biking community, reliable shipping options, and value for money make them a trusted choice for cyclists of all levels.