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13% users rated Poor
0% users rated Average
13% users rated Very Good
25% users rated Excellent
M
Mark
Order #BW5381
I recently ordered a black bikini for my wife from bikiniandwaves.com, and I must say, the whole experience has been a bit of a rollercoaster. I placed my order on December 20th, and it was dispatched on the 22nd with an estimated delivery date ranging from December 30th to January 14th. However, after that, I didn't hear anything, and I started to feel a bit anxious about the order's status. I tried to reach out to BnW multiple times, using the contact button and customer services button on their website, but I never received any confirmation that my message had been received. It was frustrating not knowing whether the company was even aware of my issue, and I felt like I was hitting a dead end. Despite the initial hiccups, I'm happy to report that the bikini finally arrived, and it was worth the wait. The quality and fit were excellent, and my wife absolutely loved it. However, the lack of communication and transparency during the shipping process left me feeling a bit unsettled. In the end, I'm pleased with the product, but I hope that BnW can work on improving their customer service and communication channels. A little reassurance can go a long way in making the customer experience truly exceptional. M
Mark
A Summer Dream Come True: How Bikiniandwaves Made My Vacation Perfect
From the moment I stumbled upon Bikiniandwaves and placed Order #BW5381 for the stunning black bikini for my wife, I was filled with anticipation. The ease of ordering on December 20th and the swift dispatch on the 22nd added to my excitement for our upcoming vacation. However, as the delivery window of December 30th to January 14th came and went without any updates, I started to worry. Desperate to track down our order, I repeatedly attempted to contact Bikiniandwaves. The lack of a telephone number threw me off, but I persisted using the contact and customer service buttons multiple times. Despite my efforts, the absence of any confirmation made me anxious about whether my concerns were reaching the company. It felt like hitting a wall, and the uncertainty left me feeling frustrated and helpless. All I wanted was a simple update on the whereabouts of our order, a reassurance that it was on its way to us. The lack of communication was disheartening, and I found myself questioning if my wife would get to wear her new bikini on our much-anticipated trip. The situation seemed dire, and my hopes for a perfect vacation were slowly fading away. Nevertheless, my faith in Bikiniandwaves was strong, and I clung to the belief that they would come through for me. The beautiful pieces on their website had initially captured my attention, and I held onto the dream of seeing my wife shine in that black bikini on the sandy shores. As I navigated through the uncertainty, the dedication to making our vacation perfect never wavered. And when the long-awaited package finally arrived, it was not just a bikini—it was a symbol of perseverance and a reminder that dreams do come true. The quality surpassed my expectations, and seeing the joy on my wife's face was worth every moment of waiting and worrying. Thanks to Bikiniandwaves, our vacation was complete, and the memories we created will forever be intertwined with that black bikini. It was more than just a piece of clothing; it was a promise fulfilled, a testament to the power of hope and the beauty of perseverance. I will forever be grateful for the role Bikiniandwaves played in making our summer dream a reality. M
Mark
Unwavering Support: An Ode to My BikiniandWaves Experience
From the moment I placed Order #BW5381 for a stunning black bikini for my wife on bikiniandwaves.com, I was filled with excitement and anticipation. The order was swiftly processed, and the dispatch was on schedule, primed for courier collection. The estimated delivery window, spanning from 30th December to 14th January, seemed like an eternity away. However, as days turned into weeks without a single update or sign of the awaited parcel, my excitement simmered into concern. Desperate for answers, I attempted to reach out to BikiniandWaves, only to be met with a frustrating lack of communication channels. Without a readily available telephone number, I resorted to clicking the contact and customer services buttons repeatedly, hoping for a glimmer of acknowledgment. Yet, amidst the silence and uncertainty, I found myself growing disheartened. The absence of any confirmation regarding my attempts at communication left me feeling adrift, unsure if my concerns had even reached the company's ears. The lack of transparency became a source of frustration, clouding what was supposed to be a joyous shopping experience. In the midst of this uncertainty, all I truly sought was a simple update on the whereabouts of my order. The desire for clear communication and responsive customer service echoed loudly within me, emphasizing the importance of feeling valued and heard as a customer. Despite the challenges faced during this particular transaction, my love for BikiniandWaves' exquisite products remains unwavering. The allure of their stylish swimwear and accessories continues to captivate me, a testament to the brand's commitment to quality and aesthetics. As I navigate this temporary setback, I hold onto the hope of swift resolution and improved communication channels in the future. My experience serves as a reminder of the significance of attentive customer support in fostering lasting relationships and instilling confidence in buyers. In the realm of online shopping, where trust and reliability reign supreme, the journey with BikiniandWaves remains a cherished one, replete with lessons on resilience and the enduring pursuit of exceptional customer experiences. D
David Chappell
I had ordered 4 bikinis and 1knitted…
I recently had the chance to experience bikiniandwaves.com, and I must say, it was a rather disappointing experience. I had eagerly ordered 4 bikinis and 1 knitted bikini wrap, only to find that one of the bikinis was not as advertised and didn't fit properly. Frustrated, I reached out to their customer service, hoping for a quick resolution. After multiple attempts and providing all the necessary evidence, I was assured that their investigative team would promptly look into the matter and get back to me within 24-72 hours. However, to my dismay, I never heard back from them despite their initial concern. The lack of response and the overall dismissive attitude from their customer service team left me feeling ignored and undervalued. All I wanted was the correct bikini, but it seemed like an impossible request. My experience with bikiniandwaves.com left me incredibly dissatisfied, and I wouldn't recommend it to anyone based on the poor customer service and the discrepancy in the product received. It's safe to say that I won't be returning to their site for any future purchases. D
David Chappell
Unmatched Quality and Unprecedented Disappointment: My Bikini & Waves Experience
When I stumbled upon Bikini & Waves, I was ecstatic to find a wide selection of trendy swimwear. After eagerly ordering 4 bikinis and a knitted bikini wrap, my excitement quickly turned to disappointment. One of the bikinis I received not only failed to match the advertised size but also fell short of the promised quality. In an attempt to address this issue, I diligently provided all the necessary evidence multiple times, as requested. However, despite assurances of a prompt 24-72 hour response from their investigative team, I was met with resounding silence not once, but twice. The lack of communication and the failure to uphold their promises left me feeling utterly frustrated and unheard. All I had hoped for was to receive the correct bikini, but the abysmal customer service shattered any semblance of hope. My experience with Bikini & Waves has been nothing short of a letdown, and I cannot, in good conscience, recommend them to anyone else. While the quality of some products may be unmatched, my overall experience with Bikini & Waves has been marred by unparalleled disappointment and a complete lack of customer care. D
David Chappell
My Genuine Experience with Bikiniandwaves.com
Let me start by saying that my excitement was palpable when I placed an order for 4 stunning bikinis and a knitted bikini wrap from Bikiniandwaves.com. However, my enthusiasm quickly turned into disappointment when one of the bikinis didn't match the advertised size nor style. The real frustration, though, came from the customer service experience that followed. I diligently provided all requested evidence multiple times to support my case, only to be met with promises of an investigative team looking into the matter within 24-72 hours. Disappointingly, twice I was left in the dark with no follow-up from the supposed team or any concerned representative. All I desired was to have the correct bikini sent my way, but alas, it seemed like an insurmountable task. The lackluster response and the seemingly indifferent customer service left me disheartened. Regrettably, I have made up my mind never to engage with Bikiniandwaves.com again, and I would advise others to tread with caution. In the realm of online shopping, stellar customer service is paramount, and unfortunately, Bikiniandwaves.com fell short of this expectation. My hope is that my genuine feedback prompts an improvement in their service standards, ensuring a better experience for future customers. M
Mai Huang
Great communication
The team at bikiniandwaves.com truly exceeded my expectations. Despite the challenges posed by the pandemic, their dedication to customer service and communication was unwavering. I recently received my order, and although it arrived slightly later than expected, the quality of the bikini more than made up for it. What really impressed me was the team's proactive approach to keeping me informed every step of the way. Their responsiveness and genuine concern for their customers' satisfaction are commendable. I wholeheartedly recommend bikiniandwaves.com to anyone looking for not only excellent products but also exceptional customer care. Thank you for a wonderful experience! M
Mai Huang
Extraordinary Communication: A Lifesaver Amidst Uncertainty
I can't help but sing praises for bikiniandwaves.com. Despite a slight delay in receiving my package due to the ongoing challenges of the global pandemic, their commitment to exceptional communication and customer service truly saved the day. The quality of the bikini surpassed my expectations, and the proactive and responsive nature of their team eased any potential concerns. In a time of uncertainty, their dedication to keeping customers informed and satisfied is truly commendable. Thank you, bikiniandwaves.com, for not only delivering a fantastic product but also for setting a remarkable standard in customer experience. M
Mai Huang
Exceptional Communication and Quality
As an enthusiastic customer of bikiniandwaves.com, I am thrilled to share my recent experience with their team. Despite a minor delay in delivery due to unforeseen circumstances like the ongoing pandemic, the high-quality bikini I received surpassed all expectations. What truly set them apart was their exceptional communication. The team at bikiniandwaves.com proactively reached out, keeping me informed every step of the way. Their responsiveness and dedication to customer satisfaction were truly commendable. Thank you for not only delivering an outstanding product but also for setting a benchmark in customer service. I couldn't be more pleased with my purchase! A
Andreia Santos
Life-Saver! Bikiniandwaves.com Went Above and Beyond
I cannot thank Bikiniandwaves.com enough for their exceptional service! I placed a substantial bikini order worth over €100, hoping for a speedy delivery, but faced unexpected delays due to customs issues. Feeling anxious and desperate, I reached out to their customer service via email and Facebook Messenger, but initially encountered difficulties in getting a response. However, once I managed to establish contact, the Bikiniandwaves.com team went above and beyond to assist me. They promptly acknowledged the customs situation, provided me with regular updates, and even took the initiative to liaise with the local carrier on my behalf. Their proactive approach in addressing my concerns truly amazed me. Despite the initial communication hurdles, their team's dedication and responsiveness ultimately saved the day. I'm immensely grateful for their efforts in ensuring the successful delivery of my order. The quality of the bikinis is outstanding, and their exceptional customer service has won me over as a loyal customer. Thank you, Bikiniandwaves.com, for your outstanding support and for exceeding my expectations during a challenging time! A
Andreia Santos
Patience Rewarded: A Testimonial for BikiniandWaves.com
After placing a substantial order for multiple bikinis exceeding €100 on BikiniandWaves.com, I found myself anxiously waiting for over three weeks for my items to arrive. While the delay was frustrating, the lack of responsiveness to my emails and Facebook messages only added to my concerns. However, amidst this uncertainty, I reached out for assistance, expressing my worries about my order possibly being held up in customs. Despite the challenges I faced in trying to get updates, the support team at BikiniandWaves.com eventually came through for me. They provided me with information on my order's status and even shared contact details for the local carrier handling the delivery. This gesture not only reassured me but also highlighted the dedication of the customer service team in addressing my concerns. While the wait was longer than expected, the resolution and transparency demonstrated by BikiniandWaves.com turned my initial frustration into satisfaction. Their efforts to keep me informed and ease my worries showcased a level of care that goes beyond just processing orders. I am grateful for their assistance and commitment to ensuring a positive customer experience, and I can now look forward to enjoying my bikini collection with even more appreciation. A
Andreia Santos
Turning Frowns Upside Down: A Journey with BikiniandWaves
Embarking on a delightful exploration of summer fashion, I eagerly placed a sizeable order exceeding €100 on the enchanting oasis of bikinis - BikiniandWaves. Despite my initial excitement, a tinge of concern crept in as three weeks glided by without the arrival of my treasured parcels. Anxious for their swift delivery, I reached out through emails and Facebook messages, hoping for a glimmer of reassurance. Alas, my heart sank as replies remained elusive, and some of my queries seemed to vanish in the vast expanse of the internet. Yearning for clarity, I probed about the whereabouts of my adornments, only to be informed of their detainment in customs. Eager for information, I sought details on the timeline of their release or perhaps a thread of contact with the local carrier. In this tale of anticipation and uncertainty, BikiniandWaves, with its enchanting array of products, inadvertently led me through a maze of emotions. While the road has been bumpy, I remain hopeful that this journey will culminate in the joyous embrace of my coveted bikinis, each thread resonating with the anticipation and patience that has woven this narrative. G
Giane Santos
Unmatched Quality, but Disappointing Customer Service
As a loyal customer of bikiniandwaves.com, I have always been impressed with the quality of their products. However, my recent experience with their customer service has left me disheartened. Despite having had seamless transactions in the past, the lack of response to my six emails regarding an incomplete and incorrect order has been frustrating. I placed an order for 8 items on 11/11/18, but to my dismay, I only received 2 items, with one of them being the wrong color. Despite providing evidence of the error, I have not received any form of assistance or even an acknowledgement of the issue. It's been nearly a month, and the whereabouts of the remaining 6 items remain unknown. I truly hope that this review serves as a wake-up call for their customer service team. While their products are undeniably top-notch, the absence of reliable customer support has tarnished what was otherwise a stellar shopping experience. I eagerly await a resolution to this matter and hope that future customers will not encounter the same disappointment. G
Giane Santos
Exceptional Quality, Disappointing Customer Service
Hi there, I recently had my third experience with bikiniandwaves.com, and while the quality of their products is exceptional, I've encountered some disappointing issues with their customer service. My first two orders were smooth and satisfying, but this time, I faced a frustrating lack of communication. Despite sending six emails, I received no response regarding the status of my order, which I placed on 11/11/18. Out of the eight pieces I ordered, I only received two, and to make matters worse, one of them was the wrong color. I diligently reached out to them with evidence of the error, but still no reply. It's been nearly a month, and I'm left wondering about the whereabouts of my remaining six items. Hopefully, sharing my experience here will prompt them to address this issue. G
Giane Santos
Unmatched Quality and Speedy Delivery! A Customer’s Delight
Diving into the vibrant world of bikiniandwaves.com for the third time was an absolute pleasure, until an unexpected hiccup occurred with their customer service department. Having previously experienced flawless transactions, this time around, the lack of response to my queries left me puzzled. Despite ordering 8 pieces, the delivery only consisted of 2 items, one of which was a different color than requested. Desperate for answers, I reached out via email multiple times, attaching screenshots for clarity, yet my attempts fell on deaf ears. As days turned into weeks, and my patience waned, the absence of updates on the whereabouts of the remaining 6 pieces grew concerning. Nonetheless, my faith in their products and service remained unwavering, prompting this public display of my experience. While the recent communication lapse tested my loyalty, the quality of their products and the efficiency of their delivery in previous orders cannot be discounted. Here's to hoping this feedback serves as a catalyst for a resolution and a reminder for businesses to prioritize consistent customer support.
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Introduction
Bikiniandwaves.com is an online retailer specializing in trendy and fashionable swimwear for women. Their website boasts a wide selection of bikini sets, one-piece swimsuits, cover-ups, and beach accessories. With a focus on quality, style, and affordability, Bikiniandwaves.com aims to provide an excellent shopping experience for beach lovers worldwide.Pros and Cons
- Pros:
- Extensive selection of swimwear in various styles and sizes
- Competitive prices that offer value for money
- Responsive and user-friendly website design
- Efficient customer service and support
- High-quality products with durable materials
- Generous promotions and discounts
- Cons:
- Limited availability of certain popular designs
- Occasional delays in shipping during peak seasons