Users Voice for Billini

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Billini Overall rating
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Review article published on: 21 Dec 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 1.3 2.7 5 1.4
Feb 2023 5 1.8 5 3 1.8 1.3
Mar 2023 5 5 5 5 5 5
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Detailed Billini Review by


Billini is an Australian website that provides trendy yet affordable footwear for women. With over 10 years of experience in the fashion industry, Billini has become known for its fashion-forward designs and high-quality products. The website offers a wide range of shoes, including heels, flats, boots, and sandals, with new styles added weekly.

Pros and Cons

  • Stylish and affordable products
  • Wide range of options available
  • New products added every week
  • Free shipping on orders over $80
  • No physical stores available
  • Shipping can take longer during peak periods
  • Some products may have limited sizing options
  • Returns can be difficult for international customers

User Experience

The website is easy to navigate, with clear categories and filters to help customers find what they're looking for. Each product page includes multiple images and detailed descriptions, as well as customer reviews. The checkout process is straightforward, and the website accepts a variety of payment methods.

Pricing and Value for Money

Billini's prices are relatively affordable, with most products ranging from $30-$100. Considering the quality and style of the products, the prices are fair and offer good value for money.


Billini's main competitors are other fast fashion footwear websites such as ASOS, PrettyLittleThing, and Boohoo. However, Billini sets itself apart with its focus on footwear and offering a wider range of options in this category.

Customer Service

The website offers a comprehensive FAQ page, which covers common questions and concerns. Customers can also contact support via email or phone, and the website promises to respond within 24 hours. There have been some reports of slow response times during peak periods, but overall, customer service is adequate.

Product Quality and Selection

Billini's products are generally of good quality, with most customers satisfied with their purchases. The website offers a wide range of styles, from trendy to more classic options, catering to different fashion preferences.

Website Usability

The website is easy to navigate, with clear categories and filters to help customers find the perfect pair of shoes. It is also optimized for mobile viewing, ensuring a seamless shopping experience for customers on-the-go.

Returns and Exchanges

Billini does offer returns and exchanges, but customers must pay for the return shipping costs. The website also has strict requirements for returns, and products must be returned in their original condition. International customers may have more difficulty with returns, as they may incur additional fees.

Promotions and Discounts

Billini regularly offers promotions and discounts through its website and social media channels. Customers can sign up for the newsletter to receive updates on the latest deals and discounts.


Overall, Billini has a good reputation in the fashion industry, with many reviews praising the website for its stylish yet affordable products. There have been some complaints about quality issues and shipping delays, but these are relatively rare.

Payment Options

Billini accepts a variety of payment methods, including credit card, PayPal, and Afterpay.

Loyalty Programs

Billini does not offer a formal loyalty program at this time.

Customer Reviews

There are many positive customer reviews on Billini's website and social media channels, with customers praising the company for its trendy and affordable footwear options.

Community Involvement

Billini does not have any formal community involvement programs at this time.

Shipping and Costs

Billini offers free shipping on orders over $80 within Australia. International shipping costs vary depending on the destination, and customers are responsible for any customs fees or taxes incurred during shipping. Shipping times can vary depending on the destination and time of year, with some customers experiencing longer wait times during peak periods.