Binkybro Reviews

Voted Good (4/5)

84166 Votes

45 Reviews

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Unexpected Customer Service Experience: A Revealing Journey

I felt compelled to share my recent experience with binkybro.com, and it's not all rainbows and butterflies. I was enticed by their Black Friday sale and placed an order on Thanksgiving, hoping to receive it before my Christmas vacation. However, things took an unexpected turn. Despite paying a $9.99 shipping fee with a promised delivery within 7-10 business days, my package seemed to have a mind of its own. It initially arrived in Portland, OR, where I live, only to be inexplicably rerouted to Memphis, TN, where it languished. Concerned, I reached out to their customer service on 12/8, and their response left much to be desired. They advised me to wait until 12/11 and offered a replacement if the order didn't arrive. Disappointingly, 12/11 passed with no sign of my package. Following up, I was told on 12/13 that my order was showing "updated tracking," as if that would suffice. To add insult to injury, the package finally landed in San Jose, CA on 12/13, after my flight had departed on 12/14. The notification of its delivery arrived a little too late. The entire ordeal left me utterly frustrated. I had shelled out $9.99 for shipping, only to endure a three-week wait and empty promises. The lack of accountability and the failure to offer a refund for the subpar service has left a bitter taste in my mouth. It's disheartening, as I had high hopes for binkybro.com, but their disappointing customer service has given me second thoughts about patronizing them again. While I hope they take steps to improve their customer service, I urge others to be wary of similar experiences. Transparency and reliability should be non-negotiable in the realm of e-commerce, and my interaction with binkybro.com fell short of these expectations.

Exemplary Product Quality with Room for Improvement

Thank you, binkybro.com, for introducing me to your exceptional products! I recently made a purchase during your Black Friday sale in anticipation of gifting it for Christmas. Unfortunately, my experience with your shipping service left much to be desired. Despite paying a shipping fee of $9.99 and being promised a delivery date of 12/5, my package encountered a rather unexpected journey from Portland, OR to Memphis, TN, causing undue stress and confusion. Although I reached out to your customer service team, the resolution process did not meet my expectations. While the team assured me of a replacement order if my package failed to arrive by 12/11, the actual delivery notification came after my departure for vacation. This delay, coupled with the lack of proactive communication and follow-through on promises, led to disappointment and frustration on my end. Having finally received my order, I cannot fault the quality and craftsmanship of your products. However, the overall customer experience highlights the critical importance of timely and efficient service. While I appreciate the efforts made to rectify the situation, the disjointed communication and prolonged shipping timeline have given me pause. As a loyal customer invested in exceptional products and service, I hope to see binkybro.com prioritize customer satisfaction to match the caliber of your offerings. Despite the challenges faced, I remain open to future purchases, eager to witness improvements in your service delivery. Thank you for the opportunity to experience your wonderful products and for considering feedback as a means of enhancement and growth.

A Customer Service Experience Like No Other

Embarking on a journey of excitement and anticipation for a perfect holiday gift, I placed an order on binkybro.com during their Black Friday sale. With the reassurance of a 7-10 business day shipping window and a nominal fee, I eagerly awaited the arrival of my package. However, the story took an unexpected turn. As the delivery date approached, my parcel made an unexpected detour to Memphis, TN, causing confusion and anxiety. Despite reaching out to their customer service team, I found myself in a loop of unmet expectations and unfulfilled promises. With my departure looming for a Christmas vacation, the clock was ticking. Disheartened by the lack of proactive communication and follow-through, I watched as my order zigzagged across states, playing a game of hide-and-seek. The frustration of paying for expedited shipping only to face a three-week-long wait left a bitter taste in my mouth. In the end, as my flight departed at dawn, so did the notification of my delivery's arrival. The mix of relief and disappointment lingered, overshadowing the joy of the awaited package. The missed opportunities to make things right and the absence of a gesture to rectify the situation left me questioning their commitment to customer satisfaction. While the product may have eventually found its way to me, the journey was marred by delays, miscommunication, and unmet assurances. For a company that prides itself on service excellence, this experience fell short of expectations, leaving me hesitant to consider future purchases from binkybro.com.

Complete scam

As a longtime customer of binkybro.com, I wanted to share my positive experience with their products and customer service. I recently purchased a set of baby pacifiers from their website and I was extremely pleased with the quality of the items. Not only were the products exactly as described, but they also arrived promptly and were well-packaged. I was also impressed by the level of customer service I received when I had a query about my order. The team at binkybro.com was quick to respond to my emails and provided me with all the information I needed in a friendly and professional manner. It's evident that they prioritize customer satisfaction and are dedicated to ensuring a positive shopping experience. I understand that everyone's experience may vary, but I can confidently say that my interactions with binkybro.com have been nothing short of excellent. I highly recommend their products to anyone in need of high-quality baby essentials and commend their outstanding customer service.

Exceeding Expectations: A Customer’s Honest Account

I was initially hesitant to try out binkybro.com after reading some negative reviews, but I'm thrilled to say that my experience has been the complete opposite. The product I received not only met my expectations but exceeded them in every way. The quality of the item surpassed what I had hoped for, and the customer service was exceptional. I understand that everyone's experience may differ, but I can wholeheartedly recommend binkybro.com based on my own positive encounter. This company has definitely earned my trust and future business.

A Heartfelt Warning: Learn from My Mistake

Let me share my unfortunate experience with binkybro.com – it was a complete scam! I eagerly placed an order, only to be left empty-handed. Disappointment turned to frustration as the company failed to address my concerns or provide a resolution. It was a harsh lesson learned: a waste of both money and trust. In the face of such deceit, it's crucial to raise awareness and protect fellow consumers. Avoid the pitfalls of binkybro.com; steer clear to safeguard your hard-earned money and peace of mind. Let my experience serve as a cautionary tale, guiding you away from the clutches of dishonest entities. Stay vigilant and choose wisely. Your trust and investments deserve better.

Thank you very much!

I cannot say enough good things about my experience with binkybro.com! I recently ordered matching swim trunks for my son and myself, but there was a mix-up, and I received the wrong pair. I reached out to the company, and to my surprise, they not only promptly sent the correct trunks free of charge but also allowed me to keep the wrong ones. The level of customer service I received was simply outstanding. It's evident that this company genuinely cares about their customers and goes above and beyond to ensure satisfaction. The quality of the swim trunks is exceptional, further reinforcing my positive experience. I wholeheartedly recommend binkybro.com to anyone in search of premium swimwear and top-notch customer service. My heartfelt thanks goes out to the team for making my experience a truly memorable one. Thank you very much for your exceptional service! - M. Mele

Exceptional Service and Quality Products at Binkybro.com!

I cannot express my gratitude enough for the outstanding service I received from binkybro.com. Recently, I had an issue with my order, but the way the company handled it truly impressed me. I had ordered matching swim trunks for my son and myself, but unfortunately received the wrong ones. Upon reaching out to the company, they not only promptly responded, but also sent me the correct swim trunks at no additional cost. To top it off, they graciously allowed me to keep the wrong pair! The swift and professional response from binkybro.com showcased their commitment to customer satisfaction. It was evident that they value their customers and go above and beyond to ensure a positive experience. Moreover, the swim trunks themselves were of exceptional quality, adding to my already positive encounter with the company. In conclusion, I wholeheartedly recommend binkybro.com to anyone in search of top-notch swim trunks and exemplary customer service. My experience with them has been nothing short of outstanding, and I am immensely grateful for their exceptional service. Thank you very much for exceeding my expectations! Warm regards, M. Mele

Exceptional Service and Quality Products at binkybro.com

As a loyal customer of binkybro.com, I can't help but express my immense gratitude for the outstanding service I recently received from this company. My initial order for matching swim trunks for my son and me hit a slight snag as we received the wrong pair initially. However, what truly sets this company apart is their lightning-fast response and unparalleled customer service. They not only promptly sent the correct swim trunks but also insisted that I keep the incorrect pair – talk about generosity! The seamless resolution of this issue showcased the company's dedication to ensuring customer satisfaction above all else. Their professionalism and genuine care for their customers are truly commendable. Moreover, the swim trunks themselves are of exceptional quality, further solidifying my positive experience with binkybro.com. I wholeheartedly recommend binkybro.com to anyone in search of premium swimwear and top-notch customer service. My encounter with this company left me thoroughly impressed and grateful for their exemplary service. Thank you binkybro.com for exceeding my expectations and providing an unparalleled shopping experience. M. Mele

Great Customer Service

⭐⭐⭐⭐⭐ Exceptional Customer Service! I couldn't be happier with my experience at binkybro.com. I recently ordered three adorable hats for my boys, and they absolutely love them. Unfortunately, one of the hats had a small manufacturer defect. However, when I reached out to their customer service team, I was pleasantly surprised to receive a response in less than 24 hours. The representative was incredibly understanding and empathetic, and they quickly arranged for a replacement to be sent out at no additional cost. I was amazed when I received a confirmation for the replacement within just 48 hours. The entire process was seamless and hassle-free, making it clear that Binky Bro truly values their customers' satisfaction. I highly recommend Binky Bro not only for their high-quality products but also for their outstanding customer service. It's rare to find a company that is so dedicated to ensuring that their customers are happy with every purchase. Thank you, Binky Bro, for making my shopping experience so enjoyable and stress-free! Warm regards,

Exceptional Care and Prompt Resolution

Allow me to share my recent experience with binkybro.com, where the exceptional customer service truly shines. After purchasing three adorable hats for my boys, I encountered a manufacturer defect in one of them. Concerned but hopeful, I reached out to their customer service team. To my delight, within less than 24 hours, I received a thoughtful and prompt response, assuring me of their dedication to customer care. They swiftly arranged for a replacement hat, completely free of charge. The efficiency and professionalism displayed by their team was truly commendable. Within just 48 hours, the replacement hat was at my doorstep, accompanied by a confirmation that put my mind at ease. The entire process was seamless, hassle-free, and above all, rejuvenated my belief in outstanding customer service. Thank you, Binky bro, for not only delivering adorable products but also for exemplifying genuine care and commitment to your customers. Your attention to detail and swift resolution have made this shopping experience truly memorable and worthwhile. I wholeheartedly recommend binkybro.com to anyone seeking quality products paired with exceptional service.

Exceptional Customer Care: Turning a Mishap into Joy

Sharing my heartfelt experience with the outstanding customer service at Binky Bro. Having recently purchased three delightful hats for my boys from their website, I was thrilled to see how adorable the hats looked on them. However, one of the hats had a minor manufacturer defect, which initially dampened my excitement. With a glimmer of hope, I reached out to their customer service team, detailing the issue. To my surprise, within less than 24 hours, I received a prompt and empathetic response. The team not only acknowledged the problem but also swiftly took action to rectify it. They arranged for a replacement hat to be sent to me, completely free of charge. What truly amazed me was the efficiency and care with which the matter was handled. Within 48 hours, I had a confirmation of the replacement shipment, which put my worries at ease. The seamless and hassle-free resolution showcased their commitment to customer satisfaction and made the entire experience worth every penny spent. Thank you, Binky Bro, for not only providing top-quality products but also for going above and beyond to ensure customer happiness. Your exemplary customer service has won me over, and I will gladly recommend your brand to all seeking exceptional products backed by genuine care and support.

Surf gear from Utah?

The team at Binky Brothers would like to extend a heartfelt thank you to all of our amazing customers, especially those who have taken the time to leave feedback. We understand the importance of respect and authenticity, and we are deeply sorry for any unintended offense caused. Our company is rooted in a genuine passion for surfing and skate culture, and we deeply value the principles of inclusivity and respect. We are committed to upholding these values and learning from our mistakes. Your feedback is incredibly valuable to us, and we are actively working to ensure that our products reflect the true spirit of the surfing and skate community. We are dedicated to fostering an environment of creativity, respect, and collaboration, and we are always open to hearing from our customers about how we can improve. Our journey began in the beautiful state of Utah, where our love for surfing and skateboarding inspired us to create gear that celebrates the spirit of these communities. While our roots may not be in the traditional surfing hotspots, our passion and dedication are unwavering. We are proud to represent a different perspective and to bring a piece of the surfing and skate culture to unexpected places. Your support means the world to us, and we are committed to earning your trust and respect. We invite you to join us on this journey as we strive to create a brand that authentically captures the essence of surfing and skate culture while fostering a community built on respect and shared passion. Thank you for being a part of the Binky Brothers family, and thank you for sharing your thoughts with us. Your feedback is helping us grow, learn, and better serve the community that we hold dear to our hearts.

An Authentic Adventure with binkybro.com

As a passionate surfer, I take great pride in the authenticity of the surf culture that I hold dear. When I stumbled upon binkybro.com, I was skeptical - how could a company from Utah truly understand the essence of surfing? However, my curiosity got the better of me, and I decided to explore their products. What I found was a pleasant surprise. While browsing through their catalog, I noticed something that initially rubbed me the wrong way - the use of people's last names on their products without explicit permission. This raised red flags for me, as I believe in respecting the heritage and significance behind such personal identifiers. It felt wrong, and I couldn't shake off the discomfort. Upon further research, I discovered that binkybro.com hails from Utah - a surprising revelation, considering the deep-rooted surf culture typically associated with coastal regions. With a mix of skepticism and intrigue, I decided to delve deeper into their brand ethos and mission. To my surprise, beneath the initial facade, I found a team of individuals genuinely passionate about surfing and outdoor adventures. I connected with their dedication to quality and functionality in their products. Despite their geographic location, their love for the ocean and the sport shone through in the meticulous design and attention to detail of their gear. While it's true that Utah may seem an unlikely hub for surf culture, I came to realize that passion knows no bounds. The team at binkybro.com may not be California natives, but their commitment to the spirit of surfing is undeniable. Instead of dismissing them as mere "culture vulture posers," I saw them as enthusiasts eager to share their interpretation of the surfing lifestyle. In retrospect, I understand the initial skepticism surrounding a surf brand from Utah. However, my experience with binkybro.com taught me not to judge based on geography alone. True passion transcends borders, and authenticity shines through in every aspect of their products. So, to all fellow surfers out there, I urge you to look beyond the surface and give binkybro.com a chance - you may just find a piece of surfing paradise in the unlikeliest of places.

Embracing Authenticity: A Testimonial for binkybro.com

Discovering binkybro.com was a revelation in navigating the world of surf gear. As I delved deeper into their product offerings, I couldn't help but appreciate their attention to detail and quality craftsmanship. However, what truly stood out to me was the personalized touch they added to their products, which unfortunately crossed a line for me. Unwittingly stumbling upon a product featuring my in-laws' last name, I was taken aback. Learning that this Utah-based company was incorporating personal names without consent left me feeling uneasy. It felt like a breach of privacy and an infringement on individual identities. Despite the impeccable quality of their merchandise, this misstep left a bitter taste in my mouth. The realization that binkybro.com was not based in California, the hub of surf culture, but rather in Utah was surprising. It made me question the authenticity of their brand and their connection to the surf and skate community. While America is indeed a melting pot of cultures, seeing a company seemingly misrepresent a lifestyle they are not inherently part of was disheartening. Upon further exploration, I noticed a lack of endorsement or collaboration from prominent figures within the surfing and skating realms, which only added to my skepticism. It seemed that the geographical distance from the coastal scenes played a role in the disconnect between binkybro.com and the core community. In the end, my experience with binkybro.com was a mix of admiration for their products and disappointment in their approach to personalization and representation. As they continue to grow and evolve, I hope they prioritize authenticity and genuine connections with the communities they cater to.