Users Voice for Biossance

72% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
28% users rated Excellent
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Biossance Overall rating
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Review article published on: 16 Jan 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.5 3.8 1.8 4.8 4.4
Oct 2022 5 4.7 4.2 2.8 4.2 4.6
Nov 2022 1 4.5 2.8 2 3.9 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 1 4.1 3.4 5 3.1 3.6
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Detailed Biossance Review by

Introduction

Biossance is a skincare brand that offers a range of clean and sustainable beauty products that aim to improve your skin's health and vitality. The company uses plant-based ingredients that are free from harmful chemicals, synthetic fragrances, and other toxic substances. Biossance is committed to creating high-quality skincare products that are not only effective but also environmentally friendly.

Pros and Cons

Pros:
  • Uses only plant-based and sustainable ingredients
  • Free from harmful chemicals
  • Effective in improving skin health and vitality
  • Offers a wide range of skincare products
  • Packaging is eco-friendly and sustainable
Cons:
  • Products can be expensive compared to similar brands
  • Limited options for those with specific skin concerns

User Experience

The Biossance website is easy to navigate, making it simple to find the products you need. The site features detailed descriptions and ingredient lists for each product, helping customers make informed decisions about their purchases. Biossance also offers a quiz to help customers find products best suited for their skin.

Pricing and Value for Money

Biossance products can be slightly more expensive than other skincare brands on the market. However, the company's commitment to sustainability and eco-friendliness makes the price tag worth it for many consumers. Biossance also offers frequent promotions, discounts, and loyalty programs that can provide additional value for money.

Alternatives

Some alternative skincare brands with a similar focus on sustainability and eco-friendliness include Tata Harper, Drunk Elephant, and Herbivore.

Customer Service

Biossance offers excellent customer service and makes it easy to contact the company with any questions or concerns. The website also features a comprehensive FAQ section that answers many common questions.

Product Quality and Selection

Biossance products are of high quality and are made with sustainable and eco-friendly ingredients. The brand offers a wide range of products, including cleansers, moisturizers, serums, and more.

Website Usability

The Biossance website is easy to navigate and has a clean, modern design. The site is well-organized, with products sorted by category and skin concern. The website's search function is also effective and makes it easy to find specific products or ingredients.

Returns and Exchanges

Biossance has a generous return and exchange policy, allowing customers to return or exchange products within 60 days of purchase.

Promotions and Discounts

Biossance frequently offers promotions and discounts on its products, including free gifts with purchase, discounts on specific products or collections, and more. The company also has a loyalty program that rewards customers with points that can be redeemed for discounts on future purchases.

Reputation

Biossance has a strong reputation as a sustainable and eco-friendly skincare brand. The company has received positive reviews from many customers and beauty experts alike.

Payment Options

Biossance accepts payments through major credit cards and PayPal.

Loyalty Programs

Biossance has a loyalty program called Clean Crew, which rewards customers for making purchases and engaging with the brand. Members of the Clean Crew earn points for purchases and other activities, which can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews of Biossance products are overwhelmingly positive, with many customers praising the company's commitment to sustainability and the effectiveness of its products.

Community Involvement

Biossance is committed to environmental sustainability and community involvement. The company has partnered with several organizations focused on sustainability and donates a portion of its profits to environmental causes.

Shipping and Costs

Biossance offers free shipping on all orders over $50 in the United States. Orders under $50 will have a shipping fee of $5.95. The company also offers international shipping at an additional cost, which varies depending on the destination.

Biossance Recent User Reviews

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Reviewer Name: Eve Overby

Review Submission Date: 2022-10-27

Review Title: I placed an order and only received…
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Review Description: I placed an order and only received half of what I ordered. I repeatedly tried to contact their customer service via email, via live chat etc. you cannot speak to a person. I even left a message with my phone number and the reason I was calling on their customer service line and was supposed to receive a call back in 24 business hours. Needless to say that did not happen. This is a crappy, crappy, company.

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Reviewer Name: Fa A

Review Submission Date: 2022-10-08

Review Title: Poor customer experience
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Review Description: Poor customer experience. Their website doesn't work, their billing systems are incorrect and they are not providing consistent information. Horrible customer service reps. Things don't work and they blame the customer. Very very poorly run company. Oh yeah - they don't listen to customers - even though customers pay their salary.

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Reviewer Name: Believe

Review Submission Date: 2022-09-20

Review Title: Horrible customer service
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Review Description: Horrible customer service. They don't listen and waste your time. READ your emails and messages before responding, people don't have time for this nonsense!

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Reviewer Name: Dee Dee

Review Submission Date: 2022-06-25

Review Title: AWFUL CUSTOMER SERVICE
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Review Description: I have never heard of a company ending a promo at noon. This company did just that even though the code was still on their website and on Rakuten. When I “chatted” with the customer dis-service person said she couldn’t reactivate and honor the promo code for me even though it was ten minutes after noon. I have also never heard of a customer service rep who did not have the authority to honor a percentage off especially to a long standing, very loyal customer. This company treats their customers THE worst!

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Reviewer Name: Leslie

Review Submission Date: 2022-06-03

Review Title: Charged me for items I did not order
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Review Description: Ordered a copper peptide facial cream. Package arrived with 6 other items I had NOT ordered but was charged for. Contacted customer service by email. They did respond but offered no apology for charging me for items that again, I did NOT order. It is up to me to ship them back so I can get my money back. I will NOT be ordering from this company again.

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Reviewer Name: Kafui Kay

Review Submission Date: 2022-03-23

Review Title: Worse customer service ever
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Review Description: Worse customer service ever. They barely respond and if they do, it's one story after the other. Placed an order on 2/28/2022 and as I type, their website still indicates they are preparing my order. I have called, emailed, done everything I can possibly do yet nothing has changed. I have 2 orders yet to be delivered and they have provided nothing. Not even tracking. Beyond tired

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Reviewer Name: MIC

Review Submission Date: 2022-03-17

Review Title: The WORST customer service
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Review Description: The WORST customer service. Received defective product which is no big deal, except to contact customer service takes days/weeks and they will ignore you unless you really pester them and even then they say they will resolve it and then never follow through with the resolution they say they’re providing, and are unresponsive after that. So I received a product I can’t use and have not been able to initiate a return or receive a replacement which is what they told me they would do.

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Reviewer Name: cecilia

Review Submission Date: 2022-03-16

Review Title: i ordered eye cream last december
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Review Description: i ordered eye cream last december. i didn't open it until recently because i actaully received the same eye cream as a gift so i used that one first. when i opened the one i purchased, the cream didn't appear the same as the first. i emailed biossance customer service. i sent them pictures and they immediately apologized. they offered to ship a new one or refund. i chose to have a new one sent since i really enjoy the product. i received quickly and seamlessly. overall, customer service was polite and accommodating.

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Reviewer Name: Sarah P

Review Submission Date: 2021-04-18

Review Title: Love the squalane face lotion and oils
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Review Description: I stumbled upon them at the time I was looking to change up my skincare products and I am in love with the squalane range. I've had compliments re: my skin for the first time in a long time, but moreover it feels incredibly light and moisturising, and smells amazing.

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Reviewer Name: Olga Davis

Review Submission Date: 2021-03-18

Review Title: I love this brand
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Review Description: I love this brand! Outstanding quality of products and always deals and promos

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